Completely unprofessional. Does not honor her quoted price. Her website says she saves money, but it's more like she scams you out of money. She quoted $495 after she looked the dress over and had my daughter put it on for the initial fitting. She said then that it was that expensive because the dress was delicate and intricate. I paid a $250 deposit because it was close to 1/2 the balance. Then at the 1st fitting (60 days later), she again says she will need to charge more because it was a fancy dress and it would now be $650. Mind you, all of this is chicken scratch on note cards and sticky notes. We come in for the final fitting and she starts writing down stuff on a new sticky note, giving excuses for the prices she was writing down, again saying it was a fancy dress and a lot of work and then says the price would be $720! I told her absolutely not and that the most I would pay was the 2nd quote because she knew how fancy the dress was all along and she had to honor her quotes! She proceeded to follow us out to the car and continued to say the same things over and over again as to she was saving us money, what other places do, etc. and also called my daughter unpleasant (because she had been stressed out by Sandy's attitude, changes, and behavior). We finally had to get her to accept that we were good with what we paid and got her off our car and back out to leave. read more

I am usually not one to leave reviews but here goes.. Dropped off my wedding dress and she had it for 2 months, went in for the second fitting, and it was NOWHERE near done. She had only take in it some on the sides. NO hemming, NO bustles, and NO straps... She explained her price break down THOROUGHLY!!! and knew how much work she had on her plate... She then said she was going to have to charge MORE on the second fitting because of how hard it was... The third fitting ended with her explaining her prices AGAIN!! and said i charge more because it's hard work.. she knew what she was getting into and yet changed it again and again. She doesn't honor her estimates/quoted prices. She originally said $520, then the 2nd time, she said $650. The 3rd time, she was rewriting and was at $720! We told her we would pay the 2nd amount minus our $250 deposit. She then proceeded to come out to the car... STILL talking about her work and gave a life lesson about being rude, like EXCUSE ME!! you were the rude and unprofessional one for changes, nothing done, and over explanations of OTHER businesses and how they charge/opperate!! Never going back, and do not recommend!!! read more

Horrible service and very rude !!! Couldn't even explain my issue before I was told no no no no no , and basically forced out . Probably the most UNPROFESSIONAL experience I've ever had . Sad to see for the area. And definitely not available on weekends regardless of what site says . read more

Made an appointment to drop off some curtains to be hemmed. She wasn't there. Waited 40 minutes and she showed up without a mask on. The work was completed an entire week later than promised. No biggie. I wasn't really in a rush, but would have been nice to have some communication from Sandy. Not a word. When she finally called and said the work was done, I went to pick them up and she charged me an additional $20 more than what she quoted because the fabric was "moving around a lot". She saw the fabric and quoted me a price at drop off. But whatever. When I handed her my debit card, she decided then to tell me she only takes cash. So to the bank I went and when I got back she said "be happy. Look at the quality work." Not happy at all, actually. -late for scheduled appointment -late delivery of work -refuses to honor the original quoted price -poor communication Won't be back. - read more

Sandy's Alterations is wonderful! Sandy is very helpful. She fixed up my suit far before I requested it. She's so kind and caring for each customer. She's always excited to assist anyone. She seems so happy to work for people that she would do it for free if she could. I appreciated her enthusiasm. Other than Sandy, my suit looked so amazing. It fit me perfectly and it looked very good at the wedding I attended with it. read more

ABSOLUTE NIGHTMARE. Unreliable. Took my mother of the bride dress to be altered, agreed to $250 for the alterations, explained that the wedding was in New York so had to have it on time. She agreed to a date two weeks away, a few days before I had to leave town for the wedding. I went to pick it up and she had no idea who I was or what dress I was referring to. Finally found it in the dressing room hanging exactly where I had left it two weeks earlier. Her excuse was that she had been busy hemming Homecoming dresses! Then she tells me she is leaving town the next morning and will be gone for a few days. The wedding was days away!! She rushed the alterations that minute but there was no time for me to try the dress on again. So, for $250 I got a one-hour rush job, NO APOLOGY, and if for some reason I hadn't made it that day, her shop would have been locked up without her letting me know. Would I have had to call the police to break in to get my dress? read more

Sandy's Alterations is run by an excellent, very popular (but overworked) seamstress. She's a one woman business & has done great work for me many times over the years, but sticking to a deadline can be difficult during prom & wedding seasons! If you need something on Saturday, tell her you need it Tuesday to give yourself & her time in case things get backed up! It is frustrating to go & something isn't ready, but her prices are reasonable & she works SO hard to be accommodating!! read more

Sandy's Alterations - Sandy's Alterations - Sewing & Alterations Near Me - Midlothian, Virginia

Sandy's Alterations is an exceptional seamstress. She actually remade a dress that I had for a special occasion. She is always accommodating and personable. Whenever I'm in town, she's my favorite. read more

I will never go back there. She does a lot of promising but does not deliver or choose to be picky on what she wants to alter. I had dropped a shirt and a pair of jeans to be altered, minor work to be done. I came back 1 week after to pick them up like she had asked....it wasn't ready. She said she had a lot of alterations to do due to prom. At first I was ok with it. She told me to come back the next week which I did....the shirt was ready but not the jeans...the jeans were at the same spot from the previous week. She asked me to come back the week after for the jeans and mentioned they will definitely be ready. I went back the week after and actually gave her a few extra days...guess what? The jeans were sitting at the same spot and were not ready....same excuse now it was due to another prom....I explained to her I was pretty upset...I had waited over 3 weeks for minor alteration, then she said she wasn't interested in doing minor alterations. I explained to her again she should said something when I dropped them. I asked her for the jeans and my money back as she had made me pay when I dropped them. Unprofessional and bad customer service. read more

HORRIBLE EXPERIENCE. I called and made an appointment to take my wedding dress in 7 weeks prior to my wedding. I had my first fitting, and was told to come back in 5 weeks for my second fitting (two weeks before the wedding) and to alter the hem line. The dress was too large and required extensive alterations. When I returned five weeks later, the owner did not recognize me and had forgotten not only about our appointment, but about my dress as well!!! It was hanging in her dressing room in the exact spot that I had left it, with other dresses now hanging and crowding the dress, causing massive wrinkles. She apologized and said to come back 3 days later. I called ahead to make sure that she had it ready, and she had me wait two more days. When I went in, she took the remaining measurements. I picked up my dress two days before I left for my wedding, and the alterations were choppy at best. I had no choice but to take the dress at this late stage. To be fair, she reduced my alterations charge to $300, but it wasn't worth $30. My maid of honor and friends worked on steaming out the insane amount of wrinkles until 2:00 a.m. before the night of my wedding. Most of that was steamed out, but the pictures are horrible. You can see the shotty work that was done. She did a rush, half ass job in a few days that she told me would take weeks during our first phone call. Sandy was nice but did not deliver. She ruined my dress and my wedding photos. I went to her because I had numerous great recommendations for her, but I would not want anyone, especially not another bride, to go through this. It should have been a lovely experience and thanks to her, I am stuck with horrible memories and dress photos. read more

Not a good experience. Very delayed from when item was promised and then not sewn properly. Ended up taking to another seamstress.

The owner is wonderful and pretty much saved us when she did an emergency fix on a dress that got damaged before a wedding. Looking at the dress after she fixed it / you wouldn't even notice where it got torn. She did it super quickly too while we waited at her store. The amount she charged us for the repair was very inexpensive and reasonable. Thanks again! read more