Matt is a very good salesman but is the worst person I have ever dealt with. He refuses to give…read moreyou his mobile number so the only way to get him is by email or leaving message at the office which is closed most days. If he calls which is very rare it says "No Caller ID". We first met in January 2021 and after asking for references many times over months finally gave Matt he go ahead in July 2021. He lead us to believe it would be a few months before he would start since he was busy. After a few months i said winter is coming and he said not to worry he had big heated construction tents and worked all winter . Every few months I would check in and he never gave a us a start date. After almost a year and half of misleading comments he began. He got half way done and disappeared leaving us a 43" wide and 30" deep trench running 100 yards across our entire property and through the driveway for over a week now with no end in sight. the job site is never cleaned up and has been like the picture below for months. He sent a contract that included an auto cover that we didn't ask for. When I asked for an updated contract he added a 19th clause for escalation that he didn't point out nor did I catch. Then before digging he told me it was 25% more in cost. DO NOT USE THIS COMPANY!

It's hard to find good vendors who are honest, fair, professional, and skilled - and pool…read morecontractors are no different. This company is horrible. Zero accountability, impossible to reach, and no regard for customers after they get paid. We had to replace a vinyl liner less than 3 years after install due to water table issues. Guys who opened the pool didn't properly connect the pump so rain shorted it out, When liner bulged and wrinkled, we were told it was normal, or the fault of the liner, or the cover. This year we got 2 other opinions and discovered we were right all along and had to pay 1/3 of the original cost all over again to get it fixed by a more experienced contractor. Perhaps Ocean North does excellent gunite work. We just preferred vinyl. i think we were his first. Mistakes happen. But don't run from them or ignore patient customers.

I have used a local pool company for my opening and closing for 19 years. This year their customer…read moreservice quality has been nothing shy then unacceptable, so I resorted to home advisor for help. Geoff, owner and operator of Majestic pool and spa, responded immediately and came across as a very nice individual who was extremely accommodating. He was able to come within 2 days to close my pool. I am beyond impressed with his communications skills and appreciate the fact that he is always available to discuss my needs in a very genuine and sincere fashion. I already scheduled the opening for next year with him, as it was truly a no brainer. After all why not? He was there for me when I needed him and his price was even more affordable then the company I was using for 19 years. I cannot recommend Geoff with more passion or vigor, he absolutely earned it, Thank you my good and new acquired friend.

Don't ever sign a contract with dishonest Mr. Geoffrey Turey. He has no license or registration…read morenumber. I found out the hard way by signing a contract for pool work. He did some work but now does not answer my calls to finish it. I am out $2000.00

Doug was punctual, professional, honest and friendly. I would recommend this company.read more

Excellent communication, reliable, trustworthy, and extremely helpful. Doug gave a fair estimate…read moreand held to that estimate when he was on the premises. He easily diagnosed my three leaks, fixed them, videotaped before, and after, so I could see the difference, refilled my spa, and put my new cover on for me. The spa is like a brand new spot and it is almost 10 years old. I cannot recommend Doug highly enough.

Originally went to Naso because of his stellar reviews. Spoke on the phone and was very impressed…read morewith Ed. Booked a pool opening, paid in advance, and was looking for valet service as well. However, we simply did not click. What started as a miscommunication on the timing of his visit to open the pool, moved on to Ed accusing me of being passive aggressive in my communication (which he does not tolerate), and ended up with Ed accusing me of defrauding Naso Pools, by not checking a box on his webform. My feeling was that it was not a big deal he would charge me for all services rendered. He had my card data. Very odd escalation.....I was good until the defrauding comment came up. After out back and forth, we agreed that we would not be a good mix, agreed that we would go our own ways, with Naso refunding the thousand dollar plus payment I had made in advance. Almost a month later and no refund in sight, and have filed a dispute with Bank of America. I have no clue about the quality of his service, was fine with moving on, but I am not happy about having to have to dispute the charge. May take a month or two but I will get the money back, but that does not change someone trying to charge you for services never provided. Read Ed's counter; lots of analysis for calling just to find out if he was going to show. His planner that Naso specified an all day appointment, no other communication, no prior visit to confirm the scope of work. I see no problem asking for a clarification. Upon him informing me I missef a box, I told him repeatedly charge me for all required serices....and that the opening might identify other work which may need to be performed. I do nor understand why that's a big deal. Certainly not defrauding someone. We have found a great pool service company that's will to just bill me for services rendered. No stress no unnecessary bs. Ed's review gets personal, sticking to facts Mr Naso is taking money for services he did not render. Draw your own conclusions.

Ed and his team are nothing less than awesome! Extremely professional, knowledgeable, and honest!…read more The pool was neglected by the previous owner, Naso Pool came by and brought the swamp that was there back to life, turning it into a beautiful oasis once again with phenomenal turn around time with full integrity. Honestly, if I can give more than 10 stars, I would! I highly recommend Naso for all your pool needs.

Very pleased with weekly service on my pool. Issues are quickly resolved. Mike takes the time to…read moreexplain the process of the maintenance and schedule. He even came to my house at 7:20 am to make sure my pool was ready for my party. Very please!

What a year. Poor communication no follow ups on repair calls and poor customer service. They will…read moretake your money but not your calls.

After my inground vinyl lined pool was destroyed by Hurricane Ida, I didn't know where to turn for…read morehelp. A friend knew Chris Carty, owner of Pools of Perfection and suggested I call him. In less than 2 months, my pool is like new. Chris and his team assessed the damage, came up with multiple solutions, ordered a new liner, did all the repairs and I couldn't be happier. This team is great! They are knowledgeable, responsive and respectful. I highly recommend Pools of Perfection!

This company never delivers what they promise. I have been dealing with them for two years and they…read morejust dont return phone calls, show up and clean when they say they will and their workers are very poor quality

After 13 years of being unattended, GIRON POOL SERVICES…read morecompleted a massive recovery of a once beautiful pool. The owner, BYRON, and his crew worked tirelessly through a very long day. In the end, my pool was opened and chemicals were applied. The area was hand weeded and overgrowth was cut back. Entire area was power washed including pavers, fence, walkway and pool cover. The paver area was resanded. Byron, inspected and cleaned the filter, as well as inspected the heater. He provided me with his expertise with regards to future operation of the pool. He had his very hard working, extremely polite workers also clean my front walk and front of house which was not included but he has an eye for detail and perfection. I am so very grateful for his knowledge, professionalism but in the end, his kindness. The world sure needs more BYRONS and GIRON POOL SERVICES. Thank you Sir, for your outstanding service.

I can't say enough about the great service I have received from Byron & his crew at Giron Pool…read moreService. Byron is always available to answer any questions & is quick in resolving any issues that arise. My pool opening went very smooth & staff members are professionals that know what they are doing.

Best pool business is Connecticut! They did an amazing job on my pool. I would recommend to anyone!read more

I'm writing this negative review of All American pools so all potential customers know exactly what…read moreto expect if you decide to work with this company. It is also important to note that the experiences I will online below has occurred; even though we have a relationship with someone who is familiar with the ownership of the company. Last year my wife and I spent almost $30,000 with All American pools. Some of the work completed included: plumbing all of our pool and spa equipment including installation of all control values for the automation system, re-plastering our pool and spa, and replacing coping around the pool. Additionally, all of the existing plumbing was pressure tested and the integrity was verified. At the completion of this work, we also decided to use All American to close our swimming pool due to their familiarity with our swimming pol and spa. This was a huge mistake. The team (headed up by Eric) that came out to close the swimming pool failed to do it properly, and as a result early in the spring we found damage to the spa plumbing and a value was completely cracked off. This occurred because winterizing plugs were not inserted into the spa returns. All American came out to fix this at no cost but failed to pressure test any of the other swimming pool lines for further damage. Early in the summer when we finally began to run the pool normally, we noticed a precipitous loss of water in the swimming pool. Feeling the loss of pool water may be related to the spa-plumbing incident, we had All American come out to evaluate. The process of determining the source of the water loss, took more than two weeks and three separate visits. Although All American would like to claim that it took this long due to the time of the year, perhaps the job could have been completed more quickly had the technician (Rick) brought the appropriate equipment and had his pressure testing equipment actually held a constant pressure. To finally get the lines pressure tested, I had to lend the technician my air compressor and several other tools to use. At that point the damage was finally isolated to the main drains which are now a total loss. Less than one year after completing our swimming pool and spa work with All American pool our main drains will never be usable again. After we learned the extent of the damage, we sought a second opinion and the damage was confirmed. Additionally in conversation the most likely reason the main drain is no loner usable is either due to the failure to close the pool properly or some other issue associated with the installation of the pool equipment valves. Just for clarification, All American pools completed both the closing and plumbing. SO what was the response from All American? They have charged us more than $1000 for the visits, told us we should be happy that we found out why the pool is losing water, and told us the water loss is simply not their fault. Now they would like to say they did not put in the original plumbing, which is true, but they DID pressure test all of the lines and verify the integrity. What is more likely, that the failure to winterize the pool properly lead to the damage or the pre-existing plumbing mysteriously failed even though it was tested thoroughly? My wife and I are reasonable people and considering what it would take to re-plumb the main drains, we would not have asked All American to do that. It would have been nice however for them to accept some responsibility and perhaps waive the fees for evaluating our pool or installing a cleaner to help circulate water now that the main drains are not working. Instead they are walking away and demanding another $1000. I am not sure where we are going from here, but If you want someone who will stand by their workmanship whether it be opening, closing, or renovating your pool DO NOT use All American pools because clearly they do not.