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    Blue Water Pools of Connecticut

    Blue Water Pools of Connecticut

    5.0
    (1 review)

    Derick, Brian, Dennis and the team at blue water pool are amazing. I found them online June of last…read moreyear and met Dennis in July discussed my ideas and listened to his recommendations. He recommendations wasn't exactly inline with my ideas but base on what I had previously read about the company before actually meeting him along with his knowledge and experience in the pool industry I trusted his views. The project was planned for March 2023. Fast forward to now the team came in and did exactly what we discussed there were some minor chances which was done with further advice when I met Derick " very nice guys he is a customer pleaser he ensure that you are 100% happy or the job is not done". I have been in the construction industry for 15 years and I have worked with pool companies on several different occasions and believe me this is the first I'm meeting and working with a company where everyone affiliated with the company from the owners down to all the workers are honest, hardworking, polite and very professional. I'm pleased to have met and work with them, I will continue to work with them going forward and I will recommend them to all my family, friends, acquaintances and business associates. These guys don't get 100% in my book they get 110% for going the extra mile in costumer's satisfaction, their prices are very reasonable and economical base on market value with you also getting value for every dollar. Thank you very much for a job well done.

    From the owner: Service Installation Renovation.read more

    Playtime Pool Service

    Playtime Pool Service

    2.6
    (8 reviews)

    Consumer Warning: Review of Playtime Pool Maintenance & Renovation…read more​ ​This review details our highly unsatisfactory experience with Playtime Pool concerning both routine pool opening service and their handling of a renovation project. We strongly recommend that other consumers seek services elsewhere. ​Critical Operational Failure: Pool Opening ​We contracted Playtime for our seasonal pool opening. During this process, a significant and damaging error was made: the winterizing plugs were left in the pool's returns. ​This fundamental oversight caused subsequent damage to the system. Once the issue was diagnosed by a subsequent, reputable company, we were faced with unexpected and costly repairs. An error of this magnitude in a basic, seasonal maintenance task suggests a severe lack of diligence and quality control on the part of the technicians involved. As others have noted in their reviews there is a total ​lack of professionalism. Every time there was an issue with the system we were left to diagnose it remotely over a video chat. Everything came to a head a few weeks before our son's graduation party. We had scheduled our system to be opened and working at the beginning of April. Things were not working at the end of May. My wife deservedly became frustrated and very upset with the constant delays and subsequently had a heated discussion with Meg who hung up on my wife. Meg then called her tech who was on-site trying to get our system up and running and she told him to leave our property immediately. The tech was great and apologized to us. He did the best he could with what he had. Meg never apologized for their mistakes. Imagine spending over $30k on a project and the owner never visited to make sure everything was working alright. Save yourself a headache and find another pool company. I can vouch for Aquastar. Worth every penny if you value your time and sanity.

    Very surprised to see the negative reviews for Playtime Pools. We have been a customer of theirs…read morefor at least 20 years. Their service has been excellent and Meg has always gone out of her way to help troubleshoot problems over the phone to avoid a service call. Their technicians are friendly, knowledgeable and always do a great job. We are very happy with the services we receive from Playtime Pools.

    GlenGate - landscapearchitects - Updated June 2026

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