Everything went well. Lots of parking. Plenty of options. Very knowledgeable owner and workers.read more

I am not joking when I say that I called nearly a dozen different pool and spa companies to repair…read moremy leaking hot tub. Pacific Pool & Spa was the only company who was actually able to come out and repair my spa. Many companies simply do not repair tubs and only open or winterize at the beginning/end of the season. Other places would only repair a tub that they specifically sold you. Some would not come because I didn't know the brand of my tub (it's an older spa and it came with my home). I was so happy when Pacific Pool & Spa said they would be able to help me. My hot tub was leaking badly (imagine a 400/500 gallon tub leaking out in about 45 minutes). I was worried how extensive the damage was and how much the repairs would be. I sent some photos of the spa to Julie and Roy and they assured me that not only would they get the job done, but also that most likely the issue was not a major problem. Because of their busy schedule, I had to wait ~6-8 weeks before their team was able to come to my home, but it was totally worth it. Once the men arrived it only took them about an hour to find the problem (a seriously cracked elbow joint) and then another hour to repair the issue and put the panels back on the tub. A few hundred dollars later and my tub is good as new and ready for the summer! Big thanks to Julie and Roy for helping me out. I hope we won't have any more issues in the future, but if we do I will know where to turn!

We recently purchased a 2 year old spa from a friend who was moving. They had originally purchased…read morethe spa from Sunwrights. Having never owned a spa nor a pool before the folks at Sunwrights have been super helpful! They updated the account information to reflect the change of ownership, they assisted with the water test and initial set up (and all my dumb newbie questions with complete professionalism). My spa is successfully up and running and being enjoyed and I'll be back to Sunwrights for my supplies.

If you are thinking about buying a hot tub, you must go see Joe at Sunwrights. They are the best…read more Service, knowledge of product, and staff are superb. We bought ours last month and have been very happy with the experience all around, including delivery and instructions.

Keith took care of my heater problem in a good period of time…read more He was professional and courteous.

Excellent dwaler for Caldera Spas. I appreciate excellent…read moreservice from JD and cew, and their pricing was very fair.

This family owned business is wonderful. They have provided us with a glistening clean sparkling…read morepool having taken it from a neglected green slimy vile smelly mess of a pool when we bought the house and turned it into a wonderful clean sparkling pool in record time. This whole summer has been great because of the pool. We love how this family owned fixture in the neighborhood cares for their clients and always sends someone out if we need them. We are hiring them to renovate our pool and install a separate hot tub. We are lucky to have them Nearby!

My interaction with them was as a potential new customer. Note that they are fully committed and…read morewill not take on new customers. My review is reflective of their communication as they did not call me back to notify me they are too busy to service our home.

Can't rave enough about this place. We got our Caldera Seychelles hot tub from here after doing a…read morewet test - fits six people, has a recliner, and such a powerful foot-massage jet right in the middle. We've had the hot tub now for two years, use it weekly, and are completely obsessed. It's the most soothing way to start and end the day. We also got their monthly valet service cause there's no playin around with a hot tub, and they do a bang-up job every time. It's so clean and they're so reliable, texting the day before that they're coming by. Even the smell of the hot tub after they clean it is heavenly! It's like having a top-notch spa resort experience, right in your backyard. 5 stars!!!!

I have had my hot tub for 5 years and it is wonderful!! Got to try it out in the showroom…read moreI do the monthly service and they do a perfect job. Thank you guys Great service, selection and value

Couldnt be happier with EVERY experience I have had with them. From inside staff to service,…read moreeveryone is top level. You should not even consider buying through another business

A pleasure to deal with this business. Incredible and helpful staff throughout the whole process…read more Feels like a family business. They were helpful through the whole process from delivery and installation and provided a list of recommended electricians. After installation they visited our home to give a full tutorial on operation and visit for a time to make sure it's running optimally. Highly recommend.

Can't say enough about our hot tub! Our meeting with Lance was excellent! He was knowledgeable…read moreand dependable, and great at helping us pick the right hot tub for our family! He was with us every step of the way to get our tub up and running; and he was so helpful when we called him with questions after the install! We are enjoying hot tub time with our grandkids who come to visit just a little bit more! I would highly recommend Factory Direct Hot Tubs to anyone!! The Merc's

I saw the FB Ads, and wanting a Price of Factory Direct Hot Tubs. FUNNY!…read morethe pictures in the ad noted from $2,995. Not the Pictures on the Ad, but the $2995 was like a small dog pool with a couple of sprays. I realized why the dude did not want two people at the same time. He did not the answers from my Question. Fast Speaking the trash talk and completely misleading. I was over my head, with the dude Travis has more Pos talking about Everything........misleading the ads!!! As Travis said, this is like a Auto Dealer, "I have to 'from began' . and then up buy. Those pictures you saw with $2995, no........The actual prices of $4500 to $7,000, Every Price I saw are the Same Retail prices in Cape Girardeau, MO. Fast Speaking the Trash, and misleading and lost of PUFF........the price he quoted one, hell, the store in Cape has the same price. Factor Direct! HAHAHA. I will purchase locally instead of the Puff.

Totally positive experience. We brought in a lamp that had, we thought, died, but the technician…read morereplaced a simple fuse and charged us all of five dollars for his time. Small stores like this deserve your business. They certainly have ours.

I rarely write reviews but on the back of great service I felt compelled to share my experience…read more Small repair, fixed confidently, during my visit, with a smile. Well done.