Many years coming here since they opened. Today is May 24 worst experience as the representative…read moreopening the store with a nasty attitude not polite at all stated that she was having a nervous break down due to her Allergic reaction understandable but if you don't like the type of work you have and treat your customers that way you're going to lose them you just lost me I hope someone sees this and realize that this place is going downhill with a poor attitude

Our pool had a horrible algae bloom due to our pump crapping out. Once we got a new pump, we had…read moregone to Leslie's for help to treat the problem. We went multiple times within a months period and each time a different employee would tell me different things, contradicting what the previous instructions were. The last time we went, the employee told us to put a chemical in that just TOTALLY ruined our water, making it so cloudy it looked like milk. We had our daughters birthday party at the end of the summer so we hoped the problem would be cleared. Ultimately the only way we could fix our pool was to drain it completely and start over. We got help from a friend who was WAY more knowledgeable then the employees at Leslie's and he helped us get our pool back up and running. I will never go back to Leslie's again.

Horrible management and customer service. Not responsive and hard to get in touch with. Cancelled…read moreour opening at the last minute. Would strongly recommend looking elsewhere for a pool company.

I would say Tito is the best pool cleaner ever.He always does a great job with a smile on his face…read more He deserves a raise.. So Tito we love having you here.Thank you for always leaving with a sparkling clean pool water Steve Danilak

I had several people come to my house to look at my pool and Jeff was spot on in seeing exactely…read morewhat we needed done. He explained everything in detail, made some suggestions we were very happy with, very good price and his team came over repaired pool and replaced a new liner in one day. We found Jeff to be professional, honest and respectful. We have already recommended him to several friends who are in need of pool services. Thanks Jeff and his team for a great job!!!

Jeff, and his team from Blue Sea Pools and Spa, replaced the liner on our pool. Jeff is very…read morefriendly and really knowledgeable. The job was done in a day and Jeff returned the next day to do the final installation on our above ground pool. I would definitely recommend Blue Sea Pools and Spa.

Best purchase ever made! Worth every penny!…read more I use my twilight 8.25 Hottub everyday! I can't describe how peaceful and relaxing it is. It pains me to have to get out to make dinner .... At least I'm totally relaxed and muscles feel great! Super easy to maintain! Thanks Drew and Suntek! So thankful

I just recently worked with Suntek for the first time. I was helped by Dylan. I really felt like I…read morewas in good hands and working with honest experts who weren't trying to upsell me. I find that to be rare these days. I have more work that has to be done this spring on our pool and I will for sure be heading back to Suntek to get this project done.

I bought a Sundance McKinley 680 series hot tub early 2021. I was told it would take a couple of…read moremonths, however, it was further delayed. Nick Von at the Avon CT was nice enough to deal with. When I was told about the delay, he offered for me to cancel the order and get a refund. I chose to wait. The hot tub was delivered in Sept 2021. Aaron (install tech) was great, he responded via text during off hours and was very accommodating. Aaron has since left Superior. The spa needed a few services as some jets weren't working properly. They fixed them under warranty. I really like the hot tub, it's great. However, here are my issues: Once the hot tub is in, Superior doesn't offer any other services. They have no water testing capabilities. As a new hot tub owner, I was lost when it came to water chemistry. Honestly, when I received advice from Superior regarding the water, it only made it worse. Superior's servicing is done by a 3rd party out of Massachusetts. The 3rd party really doesn't care about customer service. For example, there was a recall on my spa just over a year after installation. The 3rd party gave me a difficult time about when they were coming to service it. I wanted to be present. The 3rd party was inflexible and was more concerned about their schedule than customer satisfaction. I've been to Scarritt Pools and Spas (they sell Hotspring spas) in Bristol CT many times, they offer free water testing and they tell you EXACTLY what chemicals to add and how often. I've been the Scarritt several times in a week, they are happy to help. They seem to be a one stop shop with much better customer service. Despite being happy with my Sundance hot tub. From a customer service view, I should've bought my hot tub at Scarritt.

I purchased a Sundance Spa last year and it was finally delivered about a month ago. I worked with…read moreMary in the Avon store and she was very helpful and knowledgeable about the various products. 2 days ago, I had an issue with one of the LED light fixtures, which cause my spa to lose water. I called the store and spoke to Nicholas. He was very responsive and had a technician out the next day to resolve my issue. The technician was very experienced and even offered me some great advice on another project I am working on. It appears the fixture was secured too tightly during the initially build. Nice job. Great customer service. Gary V.

We started to look for a company to build a pool in March 2020, right at the beginningof the…read morePandemic. After doing research and getting quotes from 6 or 7 companies, we decided to use Specht-Tachular. From the designer Kelly, to the actual layout, Dieter (the owner), to the construction, Mike, they did a great job. With all if the delays caused by Covid, we actually swam by the end of August. The pool was completed in total by November with the patio!

From the owner: Long Island's Premier Inground Pool Builderread more

First rate service- always Pleasure to deal with- makes…read moreowning a spa a pleasure Happy to reccomend them to anyone

Colby and the entire Scarritt company were fantastic. We were struggling for over a month trying to…read moreget our hot tub repaired by another pool and spa service company in the area. After three visits from the other service technician, we still did not have a working spa. Scarritt sent Colby to us within a day of our calling them. Colby came on the coldest day of the year and spent 2 hrs repairing our outdoor spa. He got it completely fixed and working in one visit. I cannot say enough good things about Scarritt or Colby.

Poor communications will sink this company. I ordered a step for my softub hot tub. It was supposed…read moreto be like the first photo posted, but turned out like the second photo. As you can see, it is considerably smaller. This cost me nearly $600 with shipping. Clearly unacceptable. I tried to contact the seller by phone, email, and messenger and after months, no response. Either they intended to cheat me, or they just don't realize how far good communication would get them. For all I know, the people making the item just sent me the wrong item. Apologizing and trying to make things right would make all the difference, but at this point, I have to assume they are just crooks. It is really a shame.

Ron Parrs and his staff represent excellence in innovative and quality choice products and…read moretechnology in a business aimed to bringing relaxation and good fun with family, friends, and one self to its ultimate apogee. Our culture and society brings us unwanted stress and anxiety and a swimming pool, swim gym, or hot tub are an excellent means of getting our minds, souls, and bodies back to a "fighting fit" mode of existence. The entire staff's mind set aims to please with excellent friendly and knowledgeable customer service. They outfitted my Jacuzzi with the most beautiful Red Wood Furniture accessories such as steps, hand rails, towel tree, and a cover holder-remover. My Private Spa Domain is simply gorgeous and royal now thanks to them.