I ordered a spa table on April 13th, 2015. I received order confirmations, and even a call verifying my order. The order was to take "about 3 weeks" as per the website and our conversation. My paypal was billed soon after this. 4 weeks later I called inquiring about my product and or a tracking number. I was told my product had been shipped and would be here soon. Another week goes by, another call. Distributor screwed up....now it's shipped. Week number 6, I called (4th time) and spoke to (Jake) and after a couple callbacks, he claimed the software was glitched from the website and they couldn't find my order. I gave him the order info and he called back stating it was a distributor problem and screw up, but that my table was on it's way and would be here by Saturday, May 30th. So, I waited. And now as of June 2nd, I have tired of the game and just want my money refunded. How tough is it to provide tracking information on 40 pound product??? I have opened a case with Paypal as well, but that resolution will take time. I also see they have an "F" rating from the BBB for the same delivery issues. I sure wish I would have researched them further before purchasing from them. I would still accept the table, and an apology for such poor customer service and running away from customer problems. read more