This company puts customer service first. I hired Aquatic for my inground pool 14x30. Before…read moresigning contract, Tom (owner) explained everything to me about construction and lawn damage. It was all common sense being that they are digging a massive hole in my yard. Safety was always first, they used a heavy grade temporary fencing around the pool until the project was finished. During construction they went over settling and why they won't be back for awhile, again common sense. If it didn't settle my pavers would sink within a year. When completed Ralph did what he calls pool school and went over everything and made sure I understood. Jose is an exceptional service guy he had to come out for my railing and pool cover. Everyone is the North Branford store goes above and beyond for you. I dont use them for service, I open and close the pool. I do get my products for them and have my water tested. I have tried other products from cheaper stores, not the same. My pool looks great with there products. Overall a great company to do business with.

The folks at Aquatic Pool & Spa in Northford are wonderful. They've walked me through several…read morechallenging scenarios since I started caring for an older pool and have always pushed through to a solution, often going the extra mile. They are always friendly, professional, polite, good at explaining what is going on, and if they don't have what I need (again, older pool set-up), they order it for me. And they don't assume I am made out of money! I've always been offered a spectrum of options of how to deal with problems affordably, explaining the pros and cons of each approach. Old-fashioned customer service at its best...I am so glad I found them!

This is my second year using this company. Both years I have used them to open and close my in…read moreground pool. For 2 years in a row, their workers have come hours earlier than expected (7:30am instead of 11am) and the guys jumped my pool fence to get to the pool. This is beyond unacceptable. I was home, they Parkes behind my car. If my appointment is at 11am I would gladly open my gate. I also believe in CT it is a law that a company can't start work on a home before 8am. This is so unprofessional and ridiculous. When called to complain, I was told that more customers are upset when the workers call or knock on the door. If I have to keep my pool locked up for safety reasons and my home insurance, there is NO reason for anyone to jump the fence around it. That's trespassing especially at that time. Will not be using this company again.

Imperial just replaced the liner on my 24' above ground. Their workers did a great job and were…read morevery respectful, knowledgeable, and efficient. The owners are very helpful and trustworthy. This is a great family owned and operated business! Imperial Pools is an A+, Highly Recommended!

We have been using Blue Wave since 2006. Bob cleans and services our pool. He is fantastic!!!…read more Never an issue and they are very attentive. I will never use another pool company. Thanks Blue Wave Tracey & Dean from Bethany :)

Very nice people. They have a small retail storefront operation for selling pool and SPA supplies…read more They had all the chemicals and treatments I needed for my SPA. They are mainly a pool service company. They only service the Artesian brand of SPA.

Have been using them for several years and they are very responsive and do really good work in…read moreopening, servicing and closing our pool. Highly recommend them if you are looking for someone to handle everything pool-related.

Andrew took my green swamp of a pool that I thought could never be saved and he and his team…read morecleaned it up and it's now crystal clear. Great service!

I have used LGB Pool Company for my opening and closing for 19 years. This year their customer…read moreservice quality has been nothing shy then unacceptable, the boys as Gardner refers to came on time to close the pool, my wife and I were in the water enjoying the last day of it being open. The lead guy suggested we can continue to enjoy the pool as it was a gorgeous pool day and said it was no problem for them to come later in the afternoon. When they failed to show up I contacted Gardner who was as rude as I ever heard him not only to me but to my wife as well, denying his employee ever said that, and as a result of the delay he was not able to come till 3 weeks later. My wife who usually never get involved with contractors simply could not bear to be subjected to his abuse and grabbed the phone to verify what we both heard earlier from his lead guy, after all if we were led to realize that it would have delayed the closing by 3 weeks we clearly would have got out of the pool and let them close it. Gardner's vulgar voice overpowered my wife's and he eventually hung up on us. What an incredible customer service oriented act. Needless to say I regarded this incident as the last encounter with this company. In short to sum things up, I strongly advise anyone to refrain from subjecting yourselves to this horrible abuse. Stay away from doing business with Gardner and LGB.

I've dealt with LGB Pools for more than ten years. They provide an exceptional level of competent…read moreand dependable service. Today, our pool was losing significant water and I could not find the leak. Jake came right over with his SCUBA diving gear. He located the leak and had it repaired in 20 minutes. I really appreciate being able to depend on the guys at LGB to help me out when I call with a problem. They also did a great job several years ago when we had the liner of our in-ground pool replaced. I highly recommend LGB Pools.

I found it very difficult to receive service. After emails and phone calls there was no response…read moreto my request for service. I am still waiting for a call back Signed Disappointed

They've been much better with responding and addressing questions and my few issues. Thanksread more

Derick, Brian, Dennis and the team at blue water pool are amazing. I found them online June of last…read moreyear and met Dennis in July discussed my ideas and listened to his recommendations. He recommendations wasn't exactly inline with my ideas but base on what I had previously read about the company before actually meeting him along with his knowledge and experience in the pool industry I trusted his views. The project was planned for March 2023. Fast forward to now the team came in and did exactly what we discussed there were some minor chances which was done with further advice when I met Derick " very nice guys he is a customer pleaser he ensure that you are 100% happy or the job is not done". I have been in the construction industry for 15 years and I have worked with pool companies on several different occasions and believe me this is the first I'm meeting and working with a company where everyone affiliated with the company from the owners down to all the workers are honest, hardworking, polite and very professional. I'm pleased to have met and work with them, I will continue to work with them going forward and I will recommend them to all my family, friends, acquaintances and business associates. These guys don't get 100% in my book they get 110% for going the extra mile in costumer's satisfaction, their prices are very reasonable and economical base on market value with you also getting value for every dollar. Thank you very much for a job well done.

We had an excellent experience with our pool contractor. They retired our old setup and installed…read morebrand-new skimmers, reinstalled bluestone, and replumbed everything to work seamlessly with our existing pool pump and water heater. They also added a new blower and installed a new light in the spa. The service was truly 5-star. Manny was professional, knowledgeable, and always on time with scheduling. His entire team was respectful, efficient, and delivered outstanding workmanship. We couldn't be happier with the results.