My wife and I were trying to figure out what is the single best thing we have bought; in terms of…read moreusage, reliability, and cost, since we got married in 1994. The answer is our hot tub, so I am glad to write this review from a position of expertise. On November 3, 2012, we bought a Vista Hot Tub from Scarritt Spas and I thought it would be like an exercise bicycle...get used couple of times the first months and then everyone would gradually lose interest. The opposite has been the truth. I'll bet this tub has been used 150 days a year, every year, since it was installed, at a utility cost of pennies per day. I never thought I would use it...but it is wonderful for achy joints, sore muscles and for just rehabilitating after a hard day's work or a long bike ride. The kids use it almost every night when they are home from college or visiting. There is nothing better than hot-tubbing, with a hat on, during a snow storm. The colder the better. In the summer, the Vista has a low-power setting so the heater does not waste energy, and the kids turn the spa down to a more refreshing 85 degrees. We have had to have it serviced exactly one time, and that was when the heat pump was acting up and Scarritt came out and replaced it for free; two days after we called. In terms of maintenance; I have replaced the filters one time and I had to order a new cover after I inadvertently went all the way through it while pushing snow off. The chemicals are inexpensive; they do not even run $100.00/year. I thought I was going to have to be a chemist to keep the tub balanced but one of the greatest free services Scarritt provides is the ability to bring in a water sample and they print out a sheet of specific instructions of what to add to the tub. I don't have to do that often, it's usually a teaspoon here or a tablespoon there, but it gives me great peace of mind knowing it is well balanced. I can't wait for the grandchildren to be old enough to enjoy it, I am sure it will still be every bit as dependable at that point.

First rate service- always Pleasure to deal with- makes…read moreowning a spa a pleasure Happy to reccomend them to anyone

I had to replace a liner in my pool and the staff at Mermaid pool answered all of my question. They…read morewere very easy to work with and the timeline for getting the liner was fantastic!!

Great business to work with. We moved to a new home with a…read morepool and were absolutely lost and thank goodness for Mermaid Pool. They have saved the day many times over :)

I have never ever dealt with a more honest company in my life. Instead of selling me a bunch of…read morework I didn't need, they were very honest about what an inexpensive and easy fix it was! They have been my only pool company for years now. Highly highly recommend!

This is absolutely the WORSE company I have ever hired.. UNPROFESSIONAL!!!!!!!! They do not stand…read moreby their products. They have a disrespectful owner, JR and Holly is extremely nasty. We hired them to do a new liner and within 3 months it was separating from the steps. They charged us over 900 dollars to have water delivered then told us to fix the steps they would have to drain the pool and it would only cost us 60.00 to do it with our water hose. The most awful service. I am in the process of filing a complaint with the BBB as well as taking them to court. Stay as far away from them as you can. The worse company I've ever worked with.

Jeff did a highly professional job with our pool renovation. He was very knowledgeable, thorough,…read moreand gave us a great deal of good advice. What we liked best was that he was there on site working hands on with his team everday. You can't get that kind of service from the bigger pool companies. Jeff delivered a great product on time and we were very pleased.

Jeff the owner is very rude and arrogant! Service guy wasn't much better! Extremely over priced!…read moreUse anyone BUT them!!

Distinctive Swimming Pools have been giving me very good service for several years now. The team…read moreis very nice, pleasant to deal with and do their job well. I wish they would send a winter report when they come during the winter service to let me know what exactly I am paying for but I am happy with the service I do get in the spring and summer months.

They are the local warranty service center for Raypak pool heaters. I called them when I had a…read moreproblem. The following is what they did; -Sent two men for a one man job, twice. When questioned they responded there were two men on the truck. I had to pay for both -Tried to replace a "governor" which I had just replaced, Theirs was the wrong type. I caught them in time. . The service man kept insisting his was correct until I showed him the one that was replaced. That was not the problem anyway -Replaced a plug, without telling me, that was new. When I asked for the return of mine, they never responded. - Charged over 450.00 to replace a spring. -Took my credit card in advance so that I could not dispute their charges. They failed to notify me of the charges despite saying they would. I will never use them again

A-1 has been opening and closing my pool for two years. I have owned two other pools at houses in…read moreBridgehampton and Sag Harbor. The service A-1 provides is second to none. And their pricing is eminently fair. Highly recommend. Neil S.

5/11/26 - arrived at 5:30pm - hours clearly posted on the door and on line open till 6pm. Wasted…read moremy time driving to get there. Also, started charging customers for water tests. Leslie still does them for free.

Solar Pool Service replaced our above ground pool liner when our old one tore. Jim came out and…read moreinspected our pool and did a very thorough job of explaining our options. He was very thoughtful about how to go about it with minimum summer downtime for our pool. He ordered the liner based on the size and specs of our pool. Many of the other pool services required us to order the liner ourselves. I was reluctant to do that because I don't know the first thing about liners and the companies that make them. I was thankful that a pro handled that. The new liner was installed while we were away on vacation. It was great to return to a freshly lined pool ready for swimming. I would definitely do business with Solar Pool service again.

DO NOT HIRE JIM JANSEN / SOLAR POOLS…read more YOU'VE BEEN WARNED I don't normally write reviews like this, but after months of being ignored and disrespected, it's time the public knows , especially those who recommended him as a friend, businessman and he does this , hmmmmm!!!!!!!! This is who your dealing with., very cowardly if you ask me...... In 2024, I hired Jim Jansen of Solar Pools to install a new inground liner. During that job, his team broke one of the pool lights, left it hanging in the water, wires exposed and floating like a jellyfish. Not only was it a safety hazard, but it was also a clear act of Ill just blame someone else and tell them Its not my fault , tell them ill fix it but never fix it. At first, Jim made every excuse imaginable, blamed the original installers, the equipment, the situation, everyone but himself. He even rigged the broken light back in place as a temporary "fix," clearly just to buy time. Eventually, after exhausting all his excuses, he admitted responsibility and agreed to repair it. I have every message, every confirmation, and every promise in writing. The light looks as if it actually ended up Seizing , after him and his crew continued to pull on wiring and whatever else they tried to do to "fix it temporarily " In April 2025, Jim responded when I asked him to schedule the repair. He told me to let him know when the pool was open. I did exactly that. Since then? Radio silence. No response to texts, no returned calls. Nothing. This isn't just poor service, t's negligence. It's the kind of behavior that raises serious legal and ethical concerns. Jim had every opportunity to resolve this the right way. Instead, he chose to vanish, hoping I'd go away. That was a mistake. Let this review be your warning: Jim Jansen is all smiles until something goes wrong. Then he disappears. If you're considering hiring Solar Pools, think twice. There are plenty of reputable professionals in this industry, Jim is NOT one of them. Sincerely Disgusted, Chris Caporale

Have been using them for several years and they are very responsive and do really good work in…read moreopening, servicing and closing our pool. Highly recommend them if you are looking for someone to handle everything pool-related.

Andrew took my green swamp of a pool that I thought could never be saved and he and his team…read morecleaned it up and it's now crystal clear. Great service!