Every time I walk into this place I get reminded on why try to avoid this store. The second you…read morewalk in the manager is super jumpy and aggressive to the point where I feel like I'm at a used car dealership. Also found the manager very rude and somewhat condescending. Overpriced with piss poor customer service. Avoid this place if you could

I had the best experience today at Leslie's Charmi was very knowledgeable and helpful she made my…read morevisit very pleasant. She's a ((keeper )) She explained to me everything that I needed and did not make the process difficult at all. I will definitely be back on the days she's working. Customer service is very important it goes a long way !!!Thank you for all your help Charmi

First time putting pool filter together on my own with friends. It was a failure I had loss water…read moredue to some leaks. I knew this place because last year my water would not clear and when I took water to this store Mary was so nice and helpful and she did not charge me for testing water and I purchased only what was needed and sure enough crystal clear water within a day. I sent them a message about the filter at 6:00am and before they even opened Mark let me know he could stop by and check out my filter that morning. He text me back saying it was not a big deal and he fixed it with no worries. He is also going to try and connect with me and show me some tips. I am beyond impressed with such great customer service, helpful, nice and just genuine. I wish all businesses ran like this one. HIGHLY RECOMMEND YOU WOULD BE FOOLISH NOT TO CALL THEM FIRST :)

Super knowledgable, super friendly people with great suggestions for pool and spa care. It's a…read moreconvenient location, and they really help take the guesswork out of pool care for the less pool-maintenance inclined amongst us. Their showroom has a great selection of wood and pellet stoves as well, so check it out if you're looking to safely start fires in your house.

We've been dealing with Tanguay pools for 30 years, Dave just recently installed our 2nd liner,…read moregreat job working through issues with pool light leaks! They're the best!

Tanguay Pools is without a doubt one of the premier pool installation and service companies in…read moreConnecticut! We have been doing business with Tanguay for close to 20 years and have always been thrilled with their products and service. Recently, Dave and his team installed a new liner in our pool. The entire process was flawless from start to finish and our pool looks like it is brand new! The Tanguay team is always professional, polite, detailed and thorough in everything they do! Great company to do service with! Stan & Jackie St.John

I had several people come to my house to look at my pool and Jeff was spot on in seeing exactely…read morewhat we needed done. He explained everything in detail, made some suggestions we were very happy with, very good price and his team came over repaired pool and replaced a new liner in one day. We found Jeff to be professional, honest and respectful. We have already recommended him to several friends who are in need of pool services. Thanks Jeff and his team for a great job!!!

Jeff, and his team from Blue Sea Pools and Spa, replaced the liner on our pool. Jeff is very…read morefriendly and really knowledgeable. The job was done in a day and Jeff returned the next day to do the final installation on our above ground pool. I would definitely recommend Blue Sea Pools and Spa.

I have had good luck with this company over the years. They have come out and fixed my in ground…read morepool filter and were very professional in explaining how to keep my pool crystal clear with the right chemicals. Also, they recommended a pool cover to me when I was in the market for a new one and offered a cover that would be guaranteed to last for a minimum of 5 years for only a little more than a standard cover. They are also flexible with their payment options.

I have actually never written a bad review before but I feel this warranted it. I am extremely…read moredisappointed with Robco Pools. Ray came out and installed our pool and did a good job but when it came to following up on leaks and service it has been a nightmare. Robco opened our pool this year and didn't fix all the issues and it took 6 weeks of calling to get them to finally come (and some frustration on our part). We had to keep filling our pool with water during that period because of this leak. We left messages daily with Ed who always promised Ray would be right out but it never happened. We also were told that we would be getting a credit for our pool stairs which did not happen either. When we asked about the credit we were promised for our ladder Ray's response was "I have been working 6 to 7 days a week and I am not going to argue with you because it will not end well!" Rendered speechless after that threat we decided to let it go. I am very disappointed in my experience with this company and will not be ever using them again. I warn those who will us Robco Pools that Ray will promise the world but will not deliver. It is a shame they don't either stop taking on new business that they can't handle and make their current customers happy or hire some more help to deliver on the good service they promise.

Had an above ground pool installed several years back. Immediately started having issues with the…read moreliner coming off the top. It didn't look right and I was assured the liner was the correct size for the 52 inch pool. Technicians came at least 5/6 times trying to stretch the liner using my buckets of hot water. Did not work, so they started wedging it to the wall. I finally decided this year to put in a new liner. In the process , I found out that a 48 inch liner was put in the 52 inch pool which is why it didn't lay right and kept falling. Left message via email for the owner to call and no response. Just sent 2nd request

These people are a class act! I had an issue with my pool filter and gave them a call. Instead of…read morerushing to send a $100 service call my way, they had me send a video of what was going on. Over the phone they walked my through a few steps that fixed my issue....in today's day and age it's hard to find genuinely good people that just care about helping others over making a buck. Thank you Dolphin pool!!!

Update I had a company come out and sweep the chimney and…read moreless than a baseball size amount of creosote was removed. No chemical cleaning needed. Deans was unable to tell the difference between a repair and buildup. I've also contacted Travis Industries the maker of the stove. To let them know about the experience I had with Dean's stove and spa. No customer should have to go through predatory selling tactics that deans uses. People are Travis Industries picked up the phone and at least took the time to listen. They asked for an e-mail and pictures and all of those have been sent off. Time will tell to see if anything happens. Lopi I did get back to me. So that's good. I've been not been waiting for over a week for my refund. I guess it's up to you whether or not you do business with them if you do good luck.

These guys are crooks. Worst customer service experience. We bought a wood stove through them and…read morepaid for them to install it. We found out a year later they never pulled the permit. We couldnt seem to control the burn rate in the stove and were going through wood very fast. Turns out they never attached the chimney pipe to the back of the stove. When we called them on it they just claimed it wasn't their fault. The stove ended up cracking due to being overfired because we couldnt control the air intake. They offered zero assistance and we are out thousands of dollars. Were honestly probably very fortunate our house didn't burn down. Stay away from this place.

Jason, runs the best pool company in CT. We have had our pool for 35 plus years. We needed some…read morerepairs made and a new liner for our Johnny Weissmuller 15 X 30 pool. Not only was he the most reasonable he was professional, humble, appreciative. He called & texted so we where updated daily because its still early in the season and he wanted the temperature to be correct. With that said he still got us done almost 2 months earlier than the person we used to use. His workers are professional, well mannered and treated our home and pool with the up most respect. We highly recommend Jason Connecticut pool and repair.

I asked owner to open my pool on 5/15. He stated that he would reach out to me as the time got…read moreclose. On 5/15, i had not heard from him and i reached out. Owner was rude and told me to wait until he is ready. Spoke over me and cut me off when explaining i had a function i had to plan for my pool to be open. Horrific customer service. Then texted me apologizing that he couldn't accommodate my schedule, when I'm much more concerned with him not accommodating my humanity with any respect at all

Everything with EZ Aqua was exactly that... Easy!!! My first…read moreregret with EZ Aqua was not working with them sooner!!! They are FANTASTIC and HONEST!!! We had a stellar experience with this company. They were the first pool company I called when purchasing a new home. But then I thought I should check out and research more pool companies because this was the first pool I had ever had built. After interviewing everyone in the area and two years wasted I went back to the first guy I found and that was David at EZ Aqua. I just had a good feeling about him from the start and I should have trusted my gut because after working with him and having our pool for the fourth Summer I now know without a doubt I'd never use anyone else. David was so knowledgable and he doesn't do the hard sell. What I really appreciate about him is that he listened to what we wanted and was able to advise and educate us on what our best options were. He did not disappoint. In fact he delivered!!! He's honest and fair as well as working within our specific budget and got us the best bang for our buck. We LOVE it!!! David built us a beautiful pool that turned out exactly the way we envisioned. We had zero problems, no unwanted surprises, and nothing but great Summers ever since. He also built our pool ahead of schedule. I honestly can't thank him enough. I highly recommend him and his company. They truly are the best around with NO B.S. The EZ Aqua motto is, 'We make memories!" Boy do they!!! I have to say that is right in line with my experience! They make GREAT memories that will last a lifetime for my husband, myself, and our children!!! I should mention that I have a son with Autism and the pool has been wonderful for him and has helped him get outside and to socialize. I noticed another reviewer who left a negative review before I hired David and I'm so glad I didn't listen to what that person said. After the experience I had it sounds like absolute garbage to me. I can't speak for that person but I can say I had a totally opposite experience from start to finish and even beyond. Four years later and David is still totally accommodating even if we just have a question he's always been there for anything we need! I can only assume that some people are unable to please. I just have a hard to time picturing that he could be talking about the same company. That wasn't me experience at all and it's a shame that a good guy got such a bum rap. His work speaks for itself!!! Four years later -- results don't lie! I also have had hordes of guests and without a doubt every time people comment on our pristine pool that David built for us. My second regret is not leaving this review soon enough!!! He truly earned it. If I move and build another pool hands down without hesitation David will be my first and only call and he should be yours too!!! You can thank me later because this is the guy. When you speak with him you will realize what I'm saying is fact. Pool builders can be unscrupulous so go with a guy you can trust and that's David at EZ Aqua. I'm a musician with a strong social media presence online and am easy to find so feel free to reach out to me if you have any questions about my experience and recommendation. I also run a small bNb and the pool David built has been a big draw and much of the reason I have the five star reviews that I continue to receive Summer after beautiful Summer in this gorgeous pool!!! Everybody LOVES David's Pool... and I mean EVERYBODY! Don't wait - Don't hesitate just dive in, the water is warm!!!!!! Sincerely, Jena Kraus

We had a vinyl in-groung pool installed by Ernie and his Crew during the summer of 2011. His…read morecustomer service was above and beyond anything you usually get. We always got a phone call telling us what was going on whether it was to reschedule a date, follow up on a comment or to stop by. There was no point during the build where we were not in contact and did not have a good idea of what was going on. During the initial interview, he had great suggestions that made the outcome better and he wasn't pushing products we didn't need. They cost a little more than the the lowest guy that quoted us, but it was well worth it in the end. I would highly recommend talking with Ernie about your next pool.

I have only good things to say about Spa Keepers. Jeff and his gang have kept my 24-year-old…read moreSundance spa running far past its normal life span, and I have found their billing fair for the work they do. I feel lucky to have them when needed to keep my spa on "life support!"

I originally contacted Spa Keepers in late 2015 to repair a Sundance spa that had a burst pipe from…read morea previous winter. The tech was very pleasant and easy to work with. He diagnosed the issues and found a number of items that needed repair, including a heater and some piping (all damaged due to the freezing). The parts were ordered and although originally came in wrong (causing a re-schedule), they did finally come out and in late October and repaired the tub. The repairs went fine. The tech showed me all of the parts, made sure the water levels stayed up, etc. We had an old filter that he cleaned off and said would be OK to use as we were not going to be using the tub for the foreseeable future, we just wanted it repaired and running. The tech made no indication that the filter may cause future issues. (Note: The tub was never used during this entire time and the cover was kept on) I spot-checked the tub over the next few months --- the second time I checked about 2 months later -- I noticed the temperature was recording about 15 degrees below the set temperature. Everything else seemed fine. I checked the settings and left. The next time I came the temperature was back to the set temperature and all seemed well. About 2 months later I noticed the same problem again and so I called Spa Keepers and informed them of the issue and mentioned we just had the heater replaced. I also gave them full details of the situation in advance, in case this would trigger possible solutions ahead of time or in case they needed to bring a part, etc. I have them flexibility to choose whatever time was convenient for them, as the tub was outside. A new tech game and after some inspection determined that the filter was causing the heating issue -- he said that the fact that the filter was clogged or had reduced capacity, it was reducing the flow and so the tub could not properly heat. He indicated they could order me a replacement for approximately $95 + $10 shipping but did not have one on hand. A few days later I received a bill for a $90 service call + $115 for the first hour of service. I politely wrote in asking if they had any leeway to adjust the bill down as no service really needed to be done... and that I was never warned that the filter should be replaced or it could cause this issue -- and was never asked when I called for the follow up if I had tried changing the filter. Janessa wrote back: "Our previous service visit was on 10/27/15 so the filters are not in the same condition as they were on your 3/7/16 appointment. It is important to clean and replace your filters as needed." Our tub was not used at all during that time and we were told it would be OK to use the existing filter. We also never experienced this problem with the tub in 10 years of use. I also received a "non-apology" (basically apologizing that you feel a certain way): "We do appreciate your business and apologize if you feel that you were not given the information you needed regarding filter maintenance." While I did not expect them to eliminate the bill, considering I had just spent ~ $1500 in overhauling the tub and was not warned the filter would cause this issue, even a token gesture saying "you know, since we were only there a few minutes we will waive part the hourly fee" would probably have sufficed. Instead they doubled down on their charges -- "Our minimum charge to come out is $218.02 regardless of the result of your visit. " Now contrast this to a plumber that came out to repair a leaky drain cap on a shower -- the plumber arrived, looked at the drain cap and said "I'm not going to charge you for this -- take a screwdriver and a hammer and tighten the plate and your problem will be solved for free". In Summary: Spa Keepers original service tech was great and personable. Their customer service handling of situations is lacking and I avoid companies that don't make reasonable accommodations based on situations. As for whether replacing the filter will resolve the issue, I don't know -- I will update this in the future.