they took my money and didn't service the pool. What else do I need to say to get my point across?…read more I don't trust this company.

From the owner: Good Day All!…read more It’s Mr. Splash here! We are officially open and active for all pool and spa related services. Cleanings, repairs, restorations, Openings, installs, and enhancements! Changes to our Weekly Services are in affect for this season. There is now a membership fee, and pay per visit after each visit, to ensure quality at each visit! Book as soon as possible we are filling up fast! We look forward to to servicing you Pool/Spa (413) 405-4626

Terrible customer service, expect to wait a long time just to make a Purchase, workers are rude.read more

Their service was beyond excellent!!! The manager really…read moreunderstands the intricacies of the pumps.

We had an older pool with a ripped liner and the pool has been broken since we bought the house…read more Juliano's sales team did a great job giving us the confidence that they would be able to fix any issues that arise in assessing the pool and getting it functioning. This is why we ended up going with them instead of other competitors. Their prices did come in higher then other pool companies but the guarantee that our pool would be up and functional by the time we left is why we went with them. The installers came out quickly to measure the pool and ordered our liner and were out within the time frame to complete the liner installation. All was good. We got all call from the office team about a pump issue and were able to get good advice on proceeding. After the installers left however they left some equipment running and our hose also running to fill up the pool. However they left while we were at work and no one called us so we did not know that we needed to stop the hose and I specifically fill level. We ended up turning off the hose when the pool was full. The installers came back and told us that we filled the pool too high and they would have to pump out gallons of water to do the final things they needed to do. When letting them know we were not informed of this and it would be a pretty costly mistake all we got was a shrug. Also the company is large which I understand but if you miss call from them and call back and get a different person in the office they generally don't know what you're talking about. All in all we are pretty happy with our service and the pool looks great but for the price we would have hoped for better communication and customer service.

Over the past several decades, I have worked with many contractors on various projects at my…read moreproperties. In my experience, Juliano's Pools has been one of the most disappointing contractors I have hired. The issues I encountered included what I consider poor workmanship, substandard quality, delays, and unprofessional conduct. These reflect my observations and opinions based on the work performed on my project. I have included photos and video clips documenting the conditions I observed, including re-do's. In my view, the company presented itself well during the initial evaluation process, but the actual performance on my project did not meet the standards I expected and I categorize them as substandard. If you are considering hiring them, I strongly recommend that you: * Closely monitor every phase of your project * Document everything with extensive photos and videos * Have an attorney review your contract before signing * Must - Withhold final payment until all punch list items are fully completed to your satisfaction, consistent with your contract terms If Juliano's Pools has already worked on your property, I would consider having a qualified professional inspect all relevant systems -- including electrical components, grounding, GFCIs, piping, and any additional features included in your scope -- to ensure they meet applicable standards. These statements reflect my personal experience, and others may have different experiences. I encourage anyone considering this contractor to perform their own due diligence and have legal team.

Chris is one of the nicest and honest person we have met in NE area. He responds fast. Very…read moreknowledgeable and professional. Fair price. Appreciate veterans!! Got the job done fast! Most appreciated!!

After owning a pool for over thirty years, this is by far THE BEST pool…read moreservice I have had. I had a disaster last year with another company, and wasn't sure I would open my pool. Heard about this company and the two owners consulted with me, fixed my problems and I had sparkling blue water in two days. The owners are always available for questions or problems, are extremely knowledgeable and experienced. I almost feel as though I have won the lottery with them. There is absolutely nothing negative here, and whisper...they are reasonable. I HIGHLY RECOMMEND them as I have never been happier with a company.

They stock pool supplies and it's reasonably priced (for a brick and mortar store)…read more Water analysis is just a machine that supplies a printout.

Manager's great. I'm a new pool owner and brought a sample of my pool water to test for chemicals…read more The manager gave me a rundown of the exact list of chemicals needed and in which order. Some of the kids who work there are good people, but aren't as knowledgeable, but honestly we shouldn't expect them to be extremely knowledgeable either. That seems to be the norm around here for all pool supplies stores.

Great business to work with. We moved to a new home with a…read morepool and were absolutely lost and thank goodness for Mermaid Pool. They have saved the day many times over :)

They have been opening and closing my pool for several years. The experience has been very good and…read moreI go there for all my chemicals. Prices are very compatible.

They replaced my water heater in an emergency situation and did a great job it' hasn't given me any…read moreproblems since installation. I will use them in the future. Fair pricing for a great job.

One of the tenants at our rental property called at night to say that there was water leaking all…read moreover the basement. I reached Mike, and he was able to get out there on an emergency basis despite the late hour. It turned out that one water heater had failed. He was able to replace it that very night. And his prices are FAR more reasonable than what we paid the previous year for the other water heater. We will be going back to R Plumbing from now on for our plumbing needs. My only regret is not having found him earlier!

Thank you Teddy Bear Pool's - we thought that we needed a new motor and my wife brought the old…read moreone with her - your workers told her that we didn't need a new motor and recommended the remedy. Thank you again!! Ken and Terry L. from Ludlow

Huge thanks to Mario, Bill, Shawn, Lou, Jesse and everyone on the Teddy Bear Pool service team…read more They continue to provide professional, courteous and outstanding service and I couldn't be happier. Over the years they've installed a new pool pump, pool liner and a chlorinator, and they patiently answer any questions and absolutely guarantee their work. You cannot go wrong with Teddy Bear. They have your back!!

BEWARE!!! Really sad about this business. We had been using them for service years and years, but…read morethey suddenly have a new office person Teala who is incredibly rude. She will talk down to you, she has a terrible attitude, she lacks understanding and compassion, and is unkind. Owners never responded to our requests for resolution. Beware. Update: the owner Ken responded and was incredibly rude, and condescending and didn't offer any resolution whatsoever. We are now with Juliano's pools who are amazing and treat their clients like valued customers. Stay far away from Savol!!!

They were super helpful over the phone regarding a request for a quote, but later emailed me…read moresaying they couldn't sell me a product because I rent my home to guests on weekends (thus making me a 'commercial property'...?). FYI for those who Airbnb / VRBO / rent your homes, this company doesn't want to do business with you. Super bizarre.

Just from my description of my issue, they recommended a product that I might need 2-3 bottles of…read morebut started with 1 bottle. I went in a few days later with a water sample and was told to use 1 more bottle of the original product and shock the next day. It made a world of difference.

Every year when I opened my pool it typically takes 5-6 bags of salt to achieve proper levels…read more This year, they changed their salt supplier and after 8 bags, salt levels were still low. In addition, the salt was light brown. After the salt dissolved, I cleaned out 1/2 gallon of sand so this salt must have had impurities in it (guessing that's the reason for the brown tint). Plus, they charge $20 for a 40lb bag while their local competitor (Julianos) charges only $13 for pure white salt. Poolman is charging over 50% more! I'm not buying my pool supplies at this business anymore.