they took my money and didn't service the pool. What else do I need to say to get my point across?…read more I don't trust this company.

From the owner: Good Day All!…read more It’s Mr. Splash here! We are officially open and active for all pool and spa related services. Cleanings, repairs, restorations, Openings, installs, and enhancements! Changes to our Weekly Services are in affect for this season. There is now a membership fee, and pay per visit after each visit, to ensure quality at each visit! Book as soon as possible we are filling up fast! We look forward to to servicing you Pool/Spa (413) 405-4626

Amazing team! Great communication, smart and knowledgeable. This team helps explain what to do, how…read moreand when! Super friendly and thorough. Highly recommend

Have had 3 services, including a repair and equipment upgrade by Wicked Pool Service. Each time was…read morean exceptionally pleasant experience. I felt that the team was very invested in providing top notch service. Will definitely continue to use and support the business.

We had a complete disaster on our hands. I purchased a custom-built 6ft tall cedar hot tub to use…read moreas a hybrid therapy pool/spa. Several contractors worked on the project. Let's just say mistakes were made and we experienced a lot of confusion and many delays. After about a year with little progress, I was having difficulty finding anyone trustworthy, who was willing to do the necessary revisions to complete the installation. To say I was desperate would be an understatement! Jason from Living Waters came to check things out and asked all the right questions. I could immediately tell he was an honest guy running an honest business. I was comforted by the fact that he was obviously knowledgeable about hot tubs in general. He could see that we were in a bad situation, but was willing (and able) to be creative, get his hands dirty, and do what was needed to set things right for us. Once I hired Living Waters there were no more surprises and no further delays. Jason has an extremely versatile skill set, which enabled him to address various little problems, which I would have assumed were outside of the project scope. He communicates better than any contractor I've worked with, constantly keeping me updated on progress and clearly articulating any hurdles he anticipated, while at the same time providing assurances that we were on track and on schedule. We had our first soak last night, and couldn't be happier.

Jason at Living Waters was responsive when I reached out and within a few days he was here. Spa…read morecirculating pump died but he diagnosed and replaced the pump in about a hour. Pricing is what I was expecting.

This guy is awesome. He helped me over the phone and he is a smart and decent business man.read more

not sure where these excellent reviews come from, your tech basically hung up on my face when i was…read morecalling for a quote and then never answered my call again- i dint even get my question out before he rudely hung up on me- j

Very relatable Always on time…read moreFirst time in years our pool sparkled We highly recommend

Yeison is excellent and a real professional. Despite having badly injured his arm and requiring…read moresurgery, he continued to maintain his service commitments and never missed a beat.

Fair pricing very helpful would highly recommend for all the problems that come with owning a poolread more

Garrett did a great job with my pool opening. Great communication and I am really impressed. He was…read morevery professional and friendly to boot. He made it look easy - although it isn't. I'll certainly be booking him for all my future pool work and I strongly recommend him.

Josh and his team are great..no matter what the issue is Josh has a great and affordable solution!…read moreIt's always good when you have a company that is friendly, courteous and professional and that is exactly what JPS is!

I was a longtime customer of a bigger company in the area, and needed my pool opened on short…read morenotice. The other company didn't return my calls and whenI got ahold of them they quoted me 6 weeks. I found JPS on yelp and decided to take a chance. I couldn't be happier. Josh came by the next day and accommodated me on short notice. He he gave great advice on maintenance, is extremely responsive, and the quality of his work is consistent and top-notch. He has a great team and I am very happy with the decision I made. JPS is a great example of how to run a business. Vlad

Mark provided excellent service and recommendations when opening the spa. He provided a thorough…read morecleaning service and his prices were beyond reasonable. Highly recommend

Amazing. Not only cleaned our new in ground pool but also explained the pool and the functionality…read morethat our contractor had failed to do.

We had an older pool with a ripped liner and the pool has been broken since we bought the house…read more Juliano's sales team did a great job giving us the confidence that they would be able to fix any issues that arise in assessing the pool and getting it functioning. This is why we ended up going with them instead of other competitors. Their prices did come in higher then other pool companies but the guarantee that our pool would be up and functional by the time we left is why we went with them. The installers came out quickly to measure the pool and ordered our liner and were out within the time frame to complete the liner installation. All was good. We got all call from the office team about a pump issue and were able to get good advice on proceeding. After the installers left however they left some equipment running and our hose also running to fill up the pool. However they left while we were at work and no one called us so we did not know that we needed to stop the hose and I specifically fill level. We ended up turning off the hose when the pool was full. The installers came back and told us that we filled the pool too high and they would have to pump out gallons of water to do the final things they needed to do. When letting them know we were not informed of this and it would be a pretty costly mistake all we got was a shrug. Also the company is large which I understand but if you miss call from them and call back and get a different person in the office they generally don't know what you're talking about. All in all we are pretty happy with our service and the pool looks great but for the price we would have hoped for better communication and customer service.

We purchased our home from a family member this year who had used Juliano's for years to open and…read moreclose the pool. Naturally, we chose to stick with them for our pool opening, but the entire experience was a disaster from communication to technical execution. Scheduling was easy, and I was explicitly told I could pay by check, with a credit card kept on file strictly as a backup. On the morning of our service (which had a massive 12 PM - 7 PM window), I called at 9am to request an invoice so I could have the check ready. No one called me back. Instead, around noon--before any technician had even arrived at my house--my card was automatically charged. When I called to ask why my "backup" card was charged, it took forever to get a callback, and when I did, I received absolutely no explanation and I guess I was just paying with card. The technicians arrived, connected our salt cell, and explicitly told us the pool was "all set," the salt cell was functioning perfectly, and we should run it as a saltwater pool. This surprised us, as the previous owners had run it as a chlorine pool for the last few years, and we had already invested in chlorine tabs and test kits. It turns out Juliano's technicians have no idea what they are looking at. We checked the panel that exact evening and saw an error message. After doing our own research, we thought maybe the salinity was just low. Fourteen bags of salt later, the salinity was perfect, but the cell was still not pulling a current. It was completely dead. When we checked with our family member, they confirmed the salt cell had been broken for years--which is exactly why they switched to chlorine. Had Juliano's actually tested the equipment instead of lying and saying it worked, we would have just stuck with our original plan to run a chlorine pool. Instead, their poor advice led to us spending $1,000+ on a new salt cell and bags of salt--a massive, unexpected expense that was absolutely not in our budget this summer. To make matters worse, the confirmation email we received after the service contained photos that **were not even of our pool**. If they can't even match the right photos to the right customer account, I have zero faith that the service notes or actual work performed on our property were accurate. When I called and emailed Juliano's to remedy this, I asked them to at least come back out and install the new functioning salt cell for free to actually finish the job they started. They completely denied the request, claiming "the salt cell must have gone bad after the service." We noticed it was broken the *very same night* they left. It didn't magically break in five hours; their technicians just didn't do their jobs. They also claimed there were no notes that the salt cell wasn't working but I doubt the correct notes are on the account when the photos aren't even of our property. Juliano's is disorganized, possesses poor technical expertise, and has zero customer service. Do not trust them with your pool.

Larry is great: responsive, knowledgeable, personable. He assessed my tub's problem quickly, sent…read moreme an estimate, ordered parts and returned in a few days... tub is now working perfectly. My only complaint would be his steep travel fee, but I understand his time is valuable.

From the owner: Harmony Hill Spa Repair in Greene cty ny will get your hot tub running so you’re back enjoying…read more you’re hot tub Harmony hill can diagnose heating,pump, control problems and leaking hot tubs If your located outside Greene cty no worries we can travel to your location and diagnose your hot tub problems