I have only good things to say about Spa Keepers. Jeff and his gang have kept my 24-year-old Sundance spa running far past its normal life span, and I have found their billing fair for the work they do. I feel lucky to have them when needed to keep my spa on "life support!" read more

I originally contacted Spa Keepers in late 2015 to repair a Sundance spa that had a burst pipe from a previous winter. The tech was very pleasant and easy to work with. He diagnosed the issues and found a number of items that needed repair, including a heater and some piping (all damaged due to the freezing). The parts were ordered and although originally came in wrong (causing a re-schedule), they did finally come out and in late October and repaired the tub. The repairs went fine. The tech showed me all of the parts, made sure the water levels stayed up, etc. We had an old filter that he cleaned off and said would be OK to use as we were not going to be using the tub for the foreseeable future, we just wanted it repaired and running. The tech made no indication that the filter may cause future issues. (Note: The tub was never used during this entire time and the cover was kept on) I spot-checked the tub over the next few months --- the second time I checked about 2 months later -- I noticed the temperature was recording about 15 degrees below the set temperature. Everything else seemed fine. I checked the settings and left. The next time I came the temperature was back to the set temperature and all seemed well. About 2 months later I noticed the same problem again and so I called Spa Keepers and informed them of the issue and mentioned we just had the heater replaced. I also gave them full details of the situation in advance, in case this would trigger possible solutions ahead of time or in case they needed to bring a part, etc. I have them flexibility to choose whatever time was convenient for them, as the tub was outside. A new tech game and after some inspection determined that the filter was causing the heating issue -- he said that the fact that the filter was clogged or had reduced capacity, it was reducing the flow and so the tub could not properly heat. He indicated they could order me a replacement for approximately $95 + $10 shipping but did not have one on hand. A few days later I received a bill for a $90 service call + $115 for the first hour of service. I politely wrote in asking if they had any leeway to adjust the bill down as no service really needed to be done... and that I was never warned that the filter should be replaced or it could cause this issue -- and was never asked when I called for the follow up if I had tried changing the filter. Janessa wrote back: "Our previous service visit was on 10/27/15 so the filters are not in the same condition as they were on your 3/7/16 appointment. It is important to clean and replace your filters as needed." Our tub was not used at all during that time and we were told it would be OK to use the existing filter. We also never experienced this problem with the tub in 10 years of use. I also received a "non-apology" (basically apologizing that you feel a certain way): "We do appreciate your business and apologize if you feel that you were not given the information you needed regarding filter maintenance." While I did not expect them to eliminate the bill, considering I had just spent ~ $1500 in overhauling the tub and was not warned the filter would cause this issue, even a token gesture saying "you know, since we were only there a few minutes we will waive part the hourly fee" would probably have sufficed. Instead they doubled down on their charges -- "Our minimum charge to come out is $218.02 regardless of the result of your visit. " Now contrast this to a plumber that came out to repair a leaky drain cap on a shower -- the plumber arrived, looked at the drain cap and said "I'm not going to charge you for this -- take a screwdriver and a hammer and tighten the plate and your problem will be solved for free". In Summary: Spa Keepers original service tech was great and personable. Their customer service handling of situations is lacking and I avoid companies that don't make reasonable accommodations based on situations. As for whether replacing the filter will resolve the issue, I don't know -- I will update this in the future. read more

One of the pumps on my spa failed. I called Spa Keepers along with another company. Spa Keepers called back in a reasonable amount of time. I gave the person on the phone the Serial Number and brand of the Spa. I told her that I believed that Pump #1 had failed. She ordered the part on Tuesday, by Friday the part was in and we scheduled an appointment for the following week. I was told that the technician would arrive at about noon, but that he would call ahead. At 10:45 the tech called and said he would be to my house in about 45 minutes. He arrived on time and installed the new pump in less then an hour. From the start dealing with Spa Keepers was a pleasant experience and I would use them again if need be. read more

FYI filters should be cleaned every month regardless if the spa was used or not and need to be replaced every year. It sounds like your lack of checking the spa was the problem don't trash a dealer or technician because you are not maintaining your spa properly. This is your opinion, does not mean you are right! read more

Paid over 200$ for an estimate, the estimate did not include labor charges and did not include charges for all of the parts. Was told that they would call to provide more information on the estimate. They did call.... a month later... Spa Keeper.. No Thanks!. read more

I cannot say enough positive things about this company. Having owned a hot tub spa for over 20 years this is by far the best company I have ever encountered. They care, their professional, and they try to figure out the least expensive way to fix things.I would strongly recommend this company. Kele be here in about two hours read more

The people at Spa Keepers are fantastic. We bought a spa from them 5 years ago. Whenever there is an issue, they are helpful and quick to respond. Sometimes they'll even give advice on the phone, which saves me the service call charge! I would buy another spa from them just for their helpful service people. read more

I have a thermoSpa that is almost 30 years old . I had them come out to diagnose a problem. The tech was Jeff so professional. Had the part in the truck . I was up and running in no time. My wife was so happy. If I have any more problems they will be the first company I call. read more

Jim R I wish I had seen your post prior to Scheduling my service. This Company is Ridiculous a $90 service charge I can understand we all should be paid for our time in our field. I schedule a repair to be done however the technician was sent out without the equipment to service my spa. They try to charge you the service plus the 1st hour of labor, when no labor is performed. The technician was on my property for less than a half hour and they presented us with a $230 bill. This was not the technicians fault he was not sent with the proper equipment to repair my model spa. To know the model hot tub you are going to service and not have a 10 cent O ring for the corresponding spa, is un-professional if your profession is spa repair. AVOID SPA KEEPERS!!! read more