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    Total Pool + Patio

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    4 years ago

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    Black Swan Fireside Hearth & Home

    Black Swan Fireside Hearth & Home

    3.0
    (44 reviews)
    4.3 km
    $$$$

    We had an excellent experience with Rusharn Brown from Black Swan today. We had had our gas…read morefireplaces cleaned a few months ago by another company but they said they were unable to replace the pilot light on one fireplace (it was broken). Rusharn took apart the unit and showed me the mess that was left inside the unit that the last company had missed, it was pretty bad. The other company had not disassembled it completely, just did a surface cleaning. Rusharn was lovely to work with, efficient, on time, and so kind with our huge dog. And he charged less to clean and replace the pilot light than the other company did just to clean the unit! I will always use Black Swan form now on. They do get booked up in the winter (because they are so good!) so I made a note in the calendar to have them come out in the summer from now on, when the wait time is less. Highly impressed!

    Ordered replacement glass for my woodstove and had it professionally installed. The glass was…read moresnuggly fit and it cracked after the stove ran for a few hours and then cooled down and I got it running again. This company said that the installer made the glass too tight and they wouldn't refund my money. I ordered a 2nd piece and had a guy install the 2nd piece. This time the guy showed me that the glass wasn't even snug in the stove. He could slide it around in the housing. This showed me it was looser than the just snug fitting I was told was how this glass should have been installed. The stove ran and then cooled down overnight. When I got the stove running again in the morning the new glass also broke. Keep in mind. I have 1 piece of original glass that was reinstalled by this technician with a new gasket at the same time as the first piece of replacement glass. That piece is perfectly fine and hasn't cracked. This company sells inferior products and should not be used.

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    Total Pool + Patio - hottubandpool - Updated July 2026

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