Update JUNE 2025. Here is what the pool looks like 10 months after re-plastering by Lang Pools…read more Promised a uniform finish with texture. Have neither texture nor uniformity. Said, "give it the winter, it will be perfect when you open the pool." Judge for yourself if you could consider these photos to show a "perfect" finish. Do not hire Lang Pools unless you are prepared for this.

I have been using Lang Pools the past two years and I can't say enough good things about them. They…read moreare reliable and friendly and take pride in their work. Whenever there is an issue they are always available and quick to respond. Highly recommend!

We were changing our pool equipment (heater, pump, filtration system) and Lenny from Rick Pinto…read morePools gave us a quote for the work including the equipment. We learned that the equipment was not the latest model or the brand we wanted and it was marked up by almost 50%, so we said we would supply the equipment and pay for Rick Pinto Pools to install it. They agreed. When we received the equipment Lenny informed us that the installation date was delayed, then that the equipment was not covered by warranty if we didn't purchase from them, then finally that they did not want to do the project. Lots of run around when they could have informed us in the beginning that they simply refused to do the work- disappointing.

To Rick's credit, after some back and forth offline, he has made the repair to the heater.read more

I hired him to set up my above-ground pool in 2024. Before the installation, I specifically asked…read morehim to place it in the middle of the yard because that area was flatter. Instead, he insisted on putting it in a different spot, assuring me that he had leveled the ground and that it would be fine. The pool looked okay at first, but it only lasted one season. Last year, the liner ripped, and I initially thought it was my fault. This year, I had another pool professional come inspect it, and they immediately pointed out that the original installation was done very poorly. They found that there were tree roots underneath the pool that had continued to grow, causing the ground to become uneven and the pool to lose its level. I was also told that the area should never have been used in the first place because of the roots. I trusted his judgment when he assured me the spot was properly leveled, but it turns out that wasn't the case. While the pool may have looked fine initially, the poor placement and installation ended up costing me a damaged liner and additional repair expenses just a year later. I would not recommend this service based on my experience. If I could give a 0 star;I would.

We hired them to complete a repair to our steps. The project was delayed by weeks. It should have…read moreoccurred in May, but they did not complete it until the end of June. The repair was to fix a leak and guess what, after the repair, we still had a leak! We had to hire a new company to fix the work they did. They used old material to trim out our steps which lead to the continued leak. I would not use this company again even if the work was completed for free! They also tend to avoid your calls. You will need to call or text at least 5-6 times before they follow up if they follow up at all! Terrible workmanship and customer service.

Very pleased with weekly service on my pool. Issues are quickly resolved. Mike takes the time to…read moreexplain the process of the maintenance and schedule. He even came to my house at 7:20 am to make sure my pool was ready for my party. Very please!

What a year. Poor communication no follow ups on repair calls and poor customer service. They will…read moretake your money but not your calls.

The winterization airlock failed, allowing water to crack drain pipes. Company does not 'find…read moreleaks' so I had to and discovered and replaced the pipe. Several visits to the bottom of a swamp to cover the drains i was able to add a stop valve and then $1500 of water. On opening the pool the valve started to leak and i had to replug the drains...they are unable to rescehdule a technician despite noting (and charging $313) Leslies to return to repair main drain on the invoice ...can i give zro stars ?

I had a four year old Polaris P40 pool cleaner that would only clean the deep end of my pool. After…read morenumerous attempts to get it fixed, purchasing various parts and trying to call Polaris directly I was not able to get it to work until I took it to the Leslie's Pool in Norwalk. Within 5 minutes of walking into the store Matt the manager had the cleaner apart and knew exactly what was wrong with it. He ordered the part and within days my cleaner was back in my pool working. I also had my water tested there and purchased some supplies. His entire team was very knowledgeable and extremely courteous . They didn't try to sell me things that I didn't need. I highly recommend the Leslie store in Norwalk.

I first met Robert while he was wth Glen Gate. To be honest, and GG knows this, the only reason we…read morestayed with GG so long was bc of Robert. When Robert went on his own I immediately signed up for opening, closing and weekly service. Bottom line is I trust Robert. Our pool and spa look great all the time. He's extremely responsive whenever I contact him and most important in the pool business, he's honest. When we've had mechanical issues pop up he always suggests where to buy equipment for the best price and he installs at very reasonable prices. He doesn't gouge his clients and he's incredibly friendly. I won't trust our pool or our family's summer to anyone else.

Last year, Rob charged me a few thousand dollars for a new pool cover, but never installed one!…read more Now, I am unable to contact him, despite many tries ........Stay away from RPM!

Palacios is the pool service I wish I found 30 years ago. They are reliable, knowledgeable, on…read moretime, friendly, neat, and their prices are reasonable. My pool has an in-floor cleaning system and an early computer control system. To make matters worse, I like to fiddle with things. Palacios handled it all, and in the process convinced me that there is an alternative to do-it-yourself. Now, I just call Palacios.

Palacios Pools is terrific! Victor and his crew have serviced my in-ground pool for the past 6…read moreyears. They are efficient, and reliable. The cost of service is reasonable comparatively to other companies in the area. Highly recommend!

Derick, Brian, Dennis and the team at blue water pool are amazing. I found them online June of last…read moreyear and met Dennis in July discussed my ideas and listened to his recommendations. He recommendations wasn't exactly inline with my ideas but base on what I had previously read about the company before actually meeting him along with his knowledge and experience in the pool industry I trusted his views. The project was planned for March 2023. Fast forward to now the team came in and did exactly what we discussed there were some minor chances which was done with further advice when I met Derick " very nice guys he is a customer pleaser he ensure that you are 100% happy or the job is not done". I have been in the construction industry for 15 years and I have worked with pool companies on several different occasions and believe me this is the first I'm meeting and working with a company where everyone affiliated with the company from the owners down to all the workers are honest, hardworking, polite and very professional. I'm pleased to have met and work with them, I will continue to work with them going forward and I will recommend them to all my family, friends, acquaintances and business associates. These guys don't get 100% in my book they get 110% for going the extra mile in costumer's satisfaction, their prices are very reasonable and economical base on market value with you also getting value for every dollar. Thank you very much for a job well done.

From the owner: Service Installation Renovation.read more

We had Tony and his crew install our pool many years ago. Great job and fair price. The best…read morething though is that Tony is there for us, even after many years, to help when we have a problem or give advice when we ask. This is how businesses should be run

I'm so grateful when I find businesses that are unpretentious, trustworthy, and just simply easy to…read moreget along with and do business with. After an unpleasant experience with OC pool and spa (my review mentions gators), my faith in humanity was restored once again courtesy of Tony and his crew. Simply put, they are pleasant, hard-working, honest, and efficient. They know how to get the job done, and they do it without fanfare. 100% recommend.

We started to look for a company to build a pool in March 2020, right at the beginningof the…read morePandemic. After doing research and getting quotes from 6 or 7 companies, we decided to use Specht-Tachular. From the designer Kelly, to the actual layout, Dieter (the owner), to the construction, Mike, they did a great job. With all if the delays caused by Covid, we actually swam by the end of August. The pool was completed in total by November with the patio!

From the owner: Long Island's Premier Inground Pool Builderread more