I brought my son and his friends here for his birthday and this place was so fun and the kids loved it! I forgot to get the employees name but he wore glasses and had stretched ear plugs..He was amazing and super friendly and patient with our group! The only reason I did not give 5 stars was because the other staff member that assisted our group was very rude and impatient with us. I believe her name was Azalea, she rushed our group and what upset us the most is when the kids wanted to lift up their VR headset and headphones for a minute because they were hot and sweating and eyes hurt after finishing their first game which was an hour. She said no and to leave them on and rushed them to start the next game after the other staff said the kids were able to take a 5min breather after. She seemed very irritated with the kids and not at all friendly. I think some people should really think before working at place that requires pleasant customer service. Other than that, the place was a great experience. read more

Went there for squid game on thanksgiving day. The place was empty which is amazing. The staff is friendly and nice! The game lasts about 30 min long. It's a bit pricy but it's worth for the experience! Definitely will going back for another games! read more

Very faulty VR sets, game kept continuously stopping, tried giving this spot more shots but kept getting let down, the last time I was their was two month ago, the host of the area told me they were going to close down sandbox VR for good and I've walked by to notice I was lied to, definitely won't be headed back. For being deceitful, bad equipment and over priced for returning customers. read more

First time doing VR with the family. Ellie was very friendly and helpful, she answered all our questions. I will definitely come back to try the other games. read more

Not like I do not want to share my experience but I really don't want to spoil anything and I want you people to come see it for yourself. I went there today for my 3rd VR experience and it is pretty intense. We went there for "Deadwood Mansion" oh boy that was super fun (yet tired). Know that there are lots of interaction so make sure you wear something comfortable as you will be moving around most of the time (a great work out IMO) Finally I want to share with you all about why this place deserves a 5 stars to me... it is truly the people there who've made a huge difference! In my past VR experience our host was friendly and professional, he/she would explain all the details to us as they were there to do their job which is good, but besides all those basic service, our host today made me feel like she is our old friend and she is part of our team!!!! Yes I have to tell the world how awesome she is and her name is Dom who provided an excellent customer service. She made everything extra fun with her good energy towards us, we will definitely go back there again and again just because of people like her who truly cares about her customers. read more

Sandbox VR - Virtual Reality Centers Near Me - Cerritos, California

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Okay sick! Went here for my friend J's birthday and had a great time. Check in and payment was smooth, the associates that helped us were funny and professional. Every group that went before us all looked like they had a blast screaming laughin There were a few glitches, but that's to be expected, didn't take away from the fun tho! The guys were quick to help us too. Go check it out with your family or friends :D read more

Brought the whole family (6 of us) for by bday and had a blast playing Seekers of the Shard! Guys were all professional, courteous, and knowledgeable. Had a a great time making memories. Will be back! read more

We had done VR at the Void in Anaheim, but this definitely was a step up. We did Deadwood Mansion, and we are all very seasoned zombie video game player but it still scared us pretty good and it was intense. Alex was an amazing guide helping us through some minor technological hiccups and was super entertaining, which really added to the experience. We're excited to come back soon for another game! read more

Sandbox VR - End frame of the "movie trailer" of your experience - Virtual Reality Centers Near Me - Cerritos, California

In my first sight of Sandbox VR I really thought this was a regular VR. Once I entered I realized this has many exciting things to experience. It was a real workout and must have 5 stars. I also agree with the fact that is can show your videos and score. Anytime I wanna do something out of this world I'm going to go there. Alexander's guidance lead to great experience anytime I wanna go with my family I am sure to return - TrekBoxer And HighFlyer read more

This place is so dope. Most places only allow up to 4 in one party, but here you're able to have 6. Definitely coming back read more

Sandbox VR - Virtual Reality Centers Near Me - Cerritos, California

THE SANITATION IS TRASH! Head gear smells of mildew and swamp water .. we did the deadwood and it was paused like 3-4 times because gear was dead, and game was malfunctioning.. please just keep in mind you're sweating in this gear, everyone who wears it is sweating because of the mid temperature control in those rooms and the physical activity you're doing.. they are not legitimately cleaning the chest piece or headgear, and no little comment is going to tell me otherwise because the stench of mildew stuck to my face even after leaving ): if you have prone skin for breakouts I advise you find a different activity, I can only imagine how profusely sweaty other ppl got in that head gear. The workers were nice though, two stars for them read more

SO MUCH FUN! We didn't have reservations and the guy was kinda rude about that, even though we were there on a weekday and they were dead with not even one other customer. At the end, they show you a video and pictures of yourself fighting zombies or whatever other situation you choose. That was a cherry on top. It's expensive, but a fun adventure. read more

Thanks to Shawn for helping us out. We had a great time. This was our second time and still lots of fun. Great group activity. read more

Sandbox VR - Virtual Reality Centers Near Me - Cerritos, California

The hubby, our 26 year old video gamer son and myself thoroughly enjoyed our VR experience. We were joined by a single player, which enhances the fun. Up to 6 people in one game; you suit up, pick your weapon, and you're off shooting zombies! It is a LOT of fun. You really get into it, very realistic. Can't wait to go again and bring friends!! read more

Came here for a date night with hubby and it was sooo much fun! The staff are all great, very attentive and explain everything perfectly well... going back again! I would recommend this place in Cerritos mall for sure! read more

My sister took my sons ages 10 and 7 to have some fun .they both enjoyed it very much. My 7-year-old is a neurodivergent and requires a couple accommodations. SHERMAE made that happen. My son had fun felt respected and understood. He felt overwhelmed Shermae made it comfortable. My son mentioned he needed multiple brakes and shermae gave those brakes with patience and a smile. Completely recomend if everyone is as nice as SHERMAE thank you so much I truly appreciate the customer service read more

Took the kids and they had so much fun I had fun watching them okay I v. Total would come back and do it again and play with them. Brandon was helpful. read more

What an incredible all around experience! Took my 13 and 15yr old Godsons. Check in was easy on a tablet, met up with DeVante who took us right in and explained how to put the equipment on. Once inside the "Play room" the boys were given instructions via the headset and then it was GAME ON. They LOVED it. DeVante was super helpful, patient, and enjoyable to be around. I was allowed to sit inside the same room while boys were playing and was able to record and take photos of them while playing. . After the experience was over, boys got to see a video of them during the game which was really cool. Definitely will be back. An employee has the ability to either enhance or destroy an experience and DeVante was an absolute professional and rocked it read more

Sandbox VR - Boys involved in the game - Virtual Reality Centers Near Me - Cerritos, California

Awesome experience and the workers are pretty friendly Daniel was our guide Will be coming back to kill more zombies ‍ read more

Sandbox VR - About to kill zombies - Virtual Reality Centers Near Me - Cerritos, California

We had such a greeeat time at the sandbox VR and have been trying to make my way back since. The wait wasn't long since we made the reservation online. We waited about 15 minutes for the other party to show up, but they never did so we went on with the show! We had minor technical difficulties that were taken care of before we got to the main portion of the experience. We did the Alien one and I'm glad we did. The room was pretty big and I don't want to ruin any details so I'm going to just say I loved it! The reason for the 4 stars and not 5 is because the gear that you have to wear. It could definitely use some more disinfecting or spray down of some sort, one of the vests smelled like BO and I will admit that during the experience you get pretty sweaty so I understand why it would but there should be more energy towards making sure that the gear doesn't smell like that. read more

One of the coolest experiences we've ever done. It's perfect for small birthday parties, team building or family time! I went with my family and it was sooo much fun!! We were a sweating mess by the time we were done and it was so worth it. We will definitely do it again. We did deadwood mansion and it was scary and so intense the whole time. The reservation process was so easy. The staff explained everything very clearly and even laughed with us. The only recommendation i have is, when you tell them your nickname and team name, make sure you spell it out because once the staff types it out, they cant go back later and fix the video, so even though we loved loved loved our movie, our last name was spelled wrong and we couldnt change. read more

Sandbox VR - Virtual Reality Centers Near Me - Cerritos, California

Super fun! Some equipment would glitch and or stop working. You can always alert a worker to have them fix it, but that really takes away from the experience. read more

These must be fake reviews. This place is defective. Been here twice for my son's bday. Both times major technical issues. Broken headphones, connection problems, dead batteries, etc. 2nd time here, they literally had to stop 4 times to replace batteries. They said that I would get a voucher via email to make up for the terrible experience. Guess what - NADA. Do yourself a favor - go to FIRELOOP in Irvine, so much better. read more

I've been to another sandbox location (SD) and the experience was fantastic, but this location was really not so good. It was understaffed and one of our group members didn't get to play the entire last portion of the game, he was having issues for the entire last 10-15 minutes and eventually it stopped responding at which point we were all yelling "pause" for about five minutes and nobody responded until the game was almost over. The Cerritos location eiither needs to close some rooms or hire more staff. Also, I'm not convinced they're actually sanitizing gear between sessions. Just a heads up. Sandbox VR is awesome but this location is definitely not the one to visit. read more

KATIE really made my 1st experience with VR memorable and enjoyable. She explained the process thoroughly. We will definitely be back!

This place was a lot of fun ! We had a party of 6 which the more the better ! We arrived at our time checked in and about 10 mins later we were getting all the details and being set up ! Now it was a fee pauses in the game n minor hiccup at the beginning of the game but once they fixed it we were on our way ! It was our first time the ladies were a little nervous but ready ! It was alot of fun I took my boyfriend there for his birthday n he enjoyed it! I would return read more

I was able to go and enjoy this amazing experience with 3 of my friends for my bday. For starters, we made a reservation online and that was pretty simple. We chose deadman's valley and let me just say that it was really fun and scary (since it was all zombies). I highly recommend this for anyone that's into VR or just wants to try something new. And make sure you drink lots of water because you'll work up a sweat for sure! read more

A lot of detail and care went into the body gear and building the rooms, so it made for a really fun time (even for someone with big glasses!) Brendan was also so helpful and accommodating:) read more

Deadwood Valley was def worth it! Had a great experience with my friends and shoutout to Shermai for being awesome!

Very disappointing compared to my experience at the Kirkland location. The game (Deadwood Valley) was extremely buggy. Gun shots had a lot of lag, our limbs kept bugging out and looking weird. My girlfriend was using akimbo pistols and they were just floating near her hands most of the time. Our legs kept snaking forward. My haptic feedback vest did nothing. And even after mentioning this multiple times to the staff they didn't fix it. They only fixed someone's gun because it wasn't shooting which took forever to fix. And the staff member hosting us was very rude. They just said thanks when we finished. I had to show my friends the video since I've been to one in Kirkland before. Normally they say things like, "how was it?", "let me show you this preview over here." In our case they should've given us a return voucher or discount or something with all the trouble we went through because of the bugs. Just horrible experience compared to the Kirkland one. It's one thing to be treated like this at a place where you spend 10-20 bucks a person for this, but to have 4 people spending 50 dollars each for a 30 minute experience like this is just unacceptable. We spent 200 dollars for this buggy and rude experience. I do not recommend this location. Find a different sandbox vr. read more

They LIED to me! When scheduling a large birthday party for 30 - 40 people the event planner said, "oh if you want a room you need to book at our Culver City location, there's a room AND a bar at that location!" So, I booked there, even though it was an extremely far drive for myself and all of my guests. About a week before I emailed to confirm and they said, "oh there's no room, you have been misinformed, we're super sorry and we'll cordon off an area so your guests have a room." Even though I was angry it was too late to change, so I went with it. I stupidly assumed they meant there would be an area for my guests with seating, but there was only seating for about 5 people. Better yet, no bar! No room and no bar! Many people in my party left because there was nowhere to sit, and all the others just stood up all night, including to eat the food I had brought in. All of that, so my guests could play 2 games, for $3,000! Important to note that upon arriving and seeing the standing room only area with no bar for refreshments as promised, I burst into tears and the staff really did their best and we made the best of it, but it was a terrible waste of money. Upon contacting them, they told me "too bad." Don't waste your money, these people are super dishonest!!! read more

Kind of a mess. Video quality is pretty bad and lags soo bad. 45 minute session. 20 minutes spent fixing battery/ lagging issue but we weren't compensated or given extra time. Just save your money and buy your own VR or try a different place. This place does not have good customer service. Two thumbs down read more

I came and the vr was all glitching up, and they had to keep stopping it to fix it. And as compensation they gave me a coupon to come back for free. But when I came back I had to wait an hour because they gave my RESERVATION away. Like what's the point of reserving if your just going to give it to another group. Never coming back because everytime I do they somehow mess up. read more

We were all excited to celebrate a birthday at Sandbox VR, Cerritos and chose to do the Deadwood Valley VR. It was our first time and the customer service was poor from the young guy who was assigned to help us named Vi. He was very short patient with us while checking in and throughout our time there. We asked if the VR we chose would be too scary for one of the younger kids and he offered no feedback. Fortunately another associate stepped in and offered to let the kids see a snippet of the VR which put them at ease. This was great on her part but we didn't get her name. During the game there were some difficulties with some not being able to hear and when it was broughy to Vi's attention, he was snappy with his responses. After our session we were all talking about how cool the VR was and it was brought up the guy who help us rude and we wished the lady helped us instead. My husband called back to speak with a manager about our experience and Alex, the assistant manager answered but was not helpful and was told a manager was not available but would call back and so far we have not received a call back. It's sad our first Sandbox VR experience was not a great one! read more

I took my son and his friends here for his 13th birthday. And I am so glad I did. We all had a blast them playing the game and the parents laughing at their actions. Watching their actions and listening to what they were saying was so fun. The place was very organized and the staff was very friendly and helpful. I also got the game box which the kids all loved!! Thanks for making my sons 13th birthday so much fun read more

Had the best first time experience here !! Got started right away as soon as we got there. Shermae was so helpful and patient with us which made our experience that much better. Loved our time here and we booked another appointment for next week with the family ! Thank you shermae! read more

5 stars , 10 stars idk give them all the stars, this was by far the most fun I've ever had. The staff was awesome and the gear was clean and up to date, we had an absolute blast thanks sandbox! read more

been here twice and both times were so fun!!! we went again today and had another great experience. Doug was super cool and made our time more enjoyable. 5 star experience, & 5 stars for Doug read more

I'm so sad! I really wanted to enjoy this and there is so much potential. Me and my husband did Deadwood Valley, while the game itself had a cool storyline, the equipment was terrible. Some of the sensors were literally taped together. More than half the game my "guns" were floating in mid air and limbs just flying everywhere. They tell you to raise your hand if you experience issues and no one helped me until I took my mask off and even then my equipment still was failing so I just gave up. There was a point where the visual my googles were giving started spinning and it gave me the biggest headache. My entire team was experiencing issues from the get go. I want to try a VR experience again, but will probably not be doing it here. read more

I came here to play games and we were going to play Star Trek I mean who Disney love Star Wars related things so we were playing most of the time they were resetting or it breaking down but if you come here don't play Star Trek because it breaks down a lot read more