I had a wonderful experience making a reservation for a work team-building event thanks to Hector and Spencer. Hector was friendly, professional, and incredibly helpful throughout the process. When additional assistance was needed, he kindly involved his manager, Spencer, to ensure everything was handled smoothly. Spencer was just as welcoming, knowledgeable, and accommodating. Together, they made the reservation process easy and stress-free while providing outstanding customer service. Their teamwork, professionalism, and genuine willingness to help made a lasting impression. Thank you, Hector and Spencer, for going above and beyond. You both are a great representation of excellent customer service! read more

A very surreal experience and not busy on 4th of July. I wish we didn't make additional plans because I could have stayed here for 2+ hours easily. My brothers and I tried the Squid Games VR and it was super cool. Easy to understand how to play and not physically intensive so we're going to being our mom next time. It definitely was amazing how immersive the technology has become and it's very safe because you're in a big room. They even had a cool birthday room and the videos of you running around and playing were included in the reservation. Makes for great funny content. Plenty of parking because it's next to the Macy's and Chipotle at Cerritos Mall. Definitely recommend reservations though. The manager and staff were very nice and asked us how we enjoyed it. Definitely recommend for all ages. read more

I took seven teenage boys to Sandbox Cerritos, and they were not easy to manage. Spencer helped us with our booking after there was a miscommunication with the event team. He was amazing, professional, and incredibly patient with the boys throughout the visit. Spencer truly deserves a raise. He is the best, very professional, helpful, and accommodating. We are definitely planning to visit again this summer! read more

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We had a somewhat disappointing experience at Sandbox VR in Cerritos, mainly because of the way we were treated by the manager. We were walk-ins around 1:45 PM and were told by the manager that the only available time would be after 4 PM. However, we went online ourselves and were able to book a 2:40 PM time slot, which was confusing since we had just been told there was nothing available until after 4. While we were there, we also witnessed another group walk in around 2:30 PM, and the same manager told them they would not be able to accommodate them for another two hours. This made us question why the online booking system was showing availability when walk-ins were being told something completely different. The biggest issue, though, was the manager's attitude. We were waiting for one member of our group to arrive, and as we got close to our scheduled game time, the manager spoke to us very rudely and said, "That's why I told you to wait for your whole group to show up! If they're not here on time you lose your slot." We completely understand that everyone needs to be on time and that there are policies regarding scheduled game times. However, there is a much more professional and respectful way to communicate that to customers. Being spoken to that way was unnecessary and frustrating. What was especially disappointing was that the manager was suddenly super nice and friendly when we were leaving. The friendliness at the end made the earlier interaction feel even more inconsistent. Customers shouldn't have to wait until they're leaving to be treated kindly and respectfully. On the positive side, the other staff members were friendly, helpful, and answered all of our questions. The actual VR experience was fun, but unfortunately, the inconsistent information and poor customer service from management took away from what should have been a fun experience. read more

Sandbox VR has some of the best virtual reality experiences on the market. I've been to their Cerritos location here several times with coworkers and I've taken family to their location at the Venetian in Las Vegas. If you're unfamiliar with them, then I'd highly recommend their zombie games (Deadwood Mansion, Deadwood Phobia) as they have the most immersive experiences. Came back on November 14 with 16 adult coworkers and we played the Stranger Things VR Game. In that game, you are one of the "kids" with the telepathic powers and you attack the demogorgons with your "powers". The gameplay reminds me of the Spiderman ride at California Adventure. I like/prefer the feel and haptics of the weapons you get to use in their zombie games, and I think that's a generally better experience. Our experience was hampered quite a bit by lag, that brought the game to a halt at several key moments. Our group also had a suboptimal experience with the onboarding process. We have been here several times, and we were a group of working adults; however, we were spoken to as if we were children who were incapable of figuring out how to put on sensors. Moreover, a third of our group, with their gear (sensors/headsets) donned in their private room, had a thirty-minute delay to start the game with no assistance from the employee who was supposed to be helping them. With the inaction, the headsets caused some to feel tired, and one of our group members left in frustration. This unexpected delay impeded our other plans, and this was unacceptable. After these issues, when we talked to this employee in charge, they said that the issue occurred "because someone else didn't do their job properly". We didn't need to know that. We just needed accountability and professionalism to get what we paid for. Because the cost per person for a game is fifty to sixty dollars per person, you expect a smooth experience when your group puts down $750+. The experience was suboptimal and our group of 16 left with a bad taste that was incongruent with our previous experiences. read more

An amazing experience for older teens and as parents to be able to watch them play and enjoy themselves. The video that they play at the end of your experience was great too. They split your gaming experience with you playing in VR gear. Definitely will come back!!! read more

Sandbox VR - Having fun checking out their avatars - Virtual Reality Centers Near Me - Cerritos, California

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Great experience! We came here for my son's 20th birthday! Staff was super helpful. Shoutout to Spencer A and Spencer E for making it memorable. read more

Sandbox VR - Score board. - Virtual Reality Centers Near Me - Cerritos, California

This Sandbox VR location is right next to the entrance of Marcy inside the mall. The staff working here are super friendly, patient with questions and always willing to help. I had very good experience here, and by far I've played their squid game virtuals, and deadwood mansion zombies, very different games but both fun. If you like the Netflix show, you'll absolutely like the squid game here, and if you like horror themed scary shooting games, you'll be thrilled by the deadwood. They have four rooms ready to set up for nine games, and I couldn't wait to come back and play more games with friends despite it's a bit pricy overall. read more

Super fun, i went with my husband and 2 kiddos the first time. So real a little scary at some point but hilarious. Then my son had huis 16th bday there is 12 boys, the funniest thing you will ever experience all these football players screaming. So fun highly recommend. read more

We had an absolutely amazing time at Sandbox! This was our first visit, and we came to celebrate my son's birthday. From start to finish, the experience was flawless and incredibly fun. A huge thank you to Gisselle -- she was wonderful! She made sure we knew exactly what to do and helped make everything smooth, enjoyable, and stress-free. The best part was the surprise at the end: when the team found out it was my son's birthday, they set up a special VR birthday moment just for him. It was such a cool touch and made the experience feel truly magical. Worth every penny! Thank you all for making our night unforgettable! read more

Sandbox VR - Virtual Reality Centers Near Me - Cerritos, California

I came here for my birthday and had the best time! I'm forever young so I jump at the chance to do any kind of fun, active outing. Plus, I'm a huge fan of Squid Games. Choosing this game was a no brainer. We can't wait to come back and shoot zombies! I've done vr before but this is especially awesome because you get the side by side video to relive the adventure! i only wish they recorded the entire session. But, even the snippets are still really cool. i highly recommend Sandbox VR over any other VR out there. read more

Sandbox VR - Virtual Reality Centers Near Me - Cerritos, California

went with party of 3 with reservation. Staff was very helpful i picked the zombie one DEADWOOD VALLEY and it was very fun. the VR headset got heavy in the end but that's expected, headphones were amazing and it was very fun and funny. Was kind of pricey maybe because it was only 3 of us but worth it none the less. Perfect if u never tried it and his has multiple "worlds" to play in. Squid games and others read more

Omigosh, what an AAAHHHMAZING experience this was! So real and what a workout trying to hide behind non existing boxes and walls! I kept losing my balance trying to touch boxes, lol! I can see how addicting this can be cause I want to do it again tomorrow! Too bad my hubby missed it cause of work, but now it's an even better excuse to go back soon! Alex, our guide at the beginning, was very helpful explaining how things will work inside and he helped us out our gear on. Thanks Alex! read more

Went with a group of 4 of us and had a great time! The checkin process was straight forward and easy. We ended up choosing the New Zombie map and was honestly a fun one! Lots of pop-up scared and pretty tricky if you don't have teamwork! Ended up winning the game and felt a bit too short with 4 people - was about 20 minutes and should be more difficult with more people or something. Regardless - was a good time and staff was super sweet! read more

Sandbox VR - Best out of the 4 of the group! Get the Crossbow! - Virtual Reality Centers Near Me - Cerritos, California

Great experience !! I took my son who is 4 and the staff was beyond patient with him !!! I will definitely be back !!!!

We went today for my son's lincoln 15th birthday. Spencer A and Hector where there to greet us and get the boys ready to fight some zombies. They were really nice and helpful in explaining all the info for them. I would recommend this place and I love that they give us a video of there experience at the end. read more

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Sandbox VR is great. The immersion is impressive, the concepts are extremely well-executed, and it's a memorable night out for friend groups, coworkers, or date night. The novelty remains strong, as it's not something you can easily replicate elsewhere. I do think it's slightly overpriced for what it is. There were a few minor tech glitches during our session that pulled us out of the moment, and when you're paying premium rates, those interruptions stand out more than they should. It didn't ruin the experience, but it did chip away at the "wow" factor a bit. Staff was fine, not particularly enthusiastic or elevating of the experience in any way. Overall: absolutely worth trying once for the sheer fun, laughter, and uniqueness. Just go in knowing it's more about the concept and novelty than flawless, concierge-level execution. read more

Squid games VR experience itself was pretty fun. There were like 5-6 mini games totaling about 30 minutes of game time. It's nice to also have the experience recorded and have a video bundle sent to commemorate it. Also the mini birthday experience for birthdays at the end of the session was a great touch! The price is a big deterrent. At $60 per person for a fairly short experience I'd probably only come once every couple years considering the vast other entertainment options especially in the LA/OC area. I'm sure select people who are huge VR fanatics or place a higher value on this type of entertainment would be willing to pay that price. I think it should at least be 45 mins-1hr of game time. Also the guy working the check ins during the afternoon shift in the lobby today at 3/2 doesn't seem too friendly and not really a good fit for customer centered service. We were also told the earliest time wasn't until hours later, but the online system showed earlier bookings available, so I recommend you just book directly online to limit the unpleasant interactions with the front staff guy specifically. Some of the other staff inside seemed better trained though and much more friendly! read more

A must do for the family or group of friends. We did Squid games & Rebel Moon. Had a cute virtual birthday party room at the end. They give you a long & short video at the end for memory & or posting. read more

This place was great it was a lot of fun being here we played the zombie game too bad it's a little pricey read more

Sandbox VR - In the green room - Virtual Reality Centers Near Me - Cerritos, California

It was a goooood experience.!! I had sooo much fun. Spencer E was top notch loved it.!!!

Ok, I have to say, our first experience with this place wasn't super rad, BUT VINCENT - omg this manager brought it HOME!!! The kids and my hubs had a GREAT - LIKE MEGA GREAT experience playing Davey Jones Locker and Dragon Slayer, so I definitely recommend! (Also has "fancy water" in aluminum cups - ICE COLD!!!) Originally we bought 4 $50 sets as a "Santa Gift" over the Christmas holiday (my younger kiddo wanted a VR set and I didn't want to encourage anymore solo gaming/cave time). So we bought him and his brother gift cards when we were attracted to the PROMO - which essentially leveled up the gaming experience by almost 50%. But we weren't able to reserve online. In person we were originally told to wait 4 hours. And our promos were suddenly not valid. This wasn't Vincent's doing, I think it was corporate and I hope corporate revises. Vincent was awesome. The experience was AWESOME!!!! The venue is awesome, clean, super friendly staff. Amazing! read more

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If you've never tried VR, this is a great place to start. I did the Squid Game one and had a blast. They connect you to 1 sensor per limb so the in game character aligns with all of your movements. The immersion is awesome, will definitely be coming back! read more

Took my sister here for her birthday yesterday, just for a little fun before taking her out to dinner. We signed up for the Squid Game Virtuals since we both enjoyed the show. It far exceeded my expectations. It was a lot of fun. A lot more fun than I was expecting, tbh. The games were really engaging and the people we were in the room with were a lot of fun as well. It was lively with a lot of laughs. My sister enjoyed it so much, she wanted to do another right after so she picked Deadwood Phobia... a zombie shooter game. Intense but fun experience. The staff is really great, answering all our questions and being helpful with everything. It was a fantastic experience and we had a really great time. Just know that unless you book a private room, you will be with other people. Fortunately for us, both groups we were with were terrific and a lot of fun. But be aware that you will be grouped with strangers. Really wonderful experience. Thank you, Sandbox VR. read more

Aleena & Sebastian E made this the funnest VR experience ever!!! I am a super noob at any video games so I was pretty intimidated but as soon as I walked in it was so easy and fun. HIGHLY RECOMMEND!!! read more

Took my teenage boys here yesterday and they had a BLAST. They definitely want to come back - maybe celebrate a birthday here. Vincent was awesome, thorough, professional and friendly. So glad we got him as our game manager. THANK YOU VINCENT!!! read more

This experience was super cool and fun for a first timer! Hector was extremely kind and helpful. Even though there was a slight glitch in the beginning, Hector was quick to address the issue and we enjoyed the rest of the Squid Games. Definitely recommend this experience for a group of friends!!! read more

This place was super awesome! This was our first time doing anything VR and our group very much enjoyed it! However, I don't think we will be coming back to the location. One of the people in our group had their Apple watch go missing. Fortunately he was able to track it and it was still at the VR place so he had to wait until morning because the staff was gone by the time he had gone back. We were the last ones of the night and I personally checked the storage ottoman to make sure we didn't forget anything as I also had loose items. But with all the excitement he didn't notice it was gone until after they drove away. Over all good experience, but I'm giving 3 stars because of the employee who took the watch. Not cool because you are literally blind to any surroundings and this employee had to have done through the items to take it. Note to the employee if you read this, the Apple Watch tracks its every movement so yes, your home address popped up and then somehow ended back at the place of business? Come on man. read more

Hector was awesome. He was so helpful & patient with our younger boys which made our first experience at sandbox so much FUN! Absolute must do! Thanks Hector for the great customer service. read more

Amazing experience. Our group played the squid games. It was good for multiple ages and a lot of fun.

I've been to sandbox at the Topanga Village so I wanted to try the Cerritos's location. It's not as big but it's very similar with multiple rooms. You can pretty much get an appointment no matter what day or time it is. It was a weekend and I booked the night before and tweaked my reservation the day of. They let me switch my game as well! That was great because we weren't sure if we wanted to Fight, zombies or aliens lol I've done squid games and Amber sky. I want to try deadwood valley next. read more

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Excellent experience great service crew. thank you May! Fornhelougn us out will definitely be back! We loved our experience and the game Phobia. read more

This was our first time going to VR and the staff were very nice, helpful, and explained everything very well. The staff made the experience 10 times better! We definitely recommend going!! read more

From start to finish such an amazing experience!! Our initial host, Sai, she was cool and explained all the needs and rules of this virtual reality game. The game play itself was sooooooo real and fun. It's excitement from start to finish. My wife and I did Deadwood valley. The zombie attack was fast paced and it requires a lot of team work. Pay attention, zombies and "things" come from alllllll directions. I loved the location to which was in a mall so we grabbed some food afterwards. A lot of outdoor parking available too. Come to have fun and sweat cuz it's a little workout too if you really indulge in the game play read more

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Virtual Reality Birthday! Purple Haze Alien Rebels shooting up a mining facility on a moon! Lets goooo! Wow, what a workout! Who knew shooting at enemies would be so much work?! My legs are gonna be soooo sore tomorrow! But man was it so much fun! We're ready to do a different theme already next month! Best VR experience ever! Totally worth it! I am super prone to motion sickness and I was totally fine! The head gear made me a bit panicky at first but I'm high anxiety so it was totally a ME issue. I got over it once the game started and I got distracted and became totally immersed. We did the Rebel Moon experience. Our VR Host was Alex and he was super helpful and patient when some of my team members cancelled and also was a bit late. Plus putting on our wrist and ankle gear was confusing. Expect to get sweaty so wear comfy clothes. I highly recommend knee pads too if you're doing an experience where you have to dodge and hide. The hosts are constantly monitoring you during the experience to make sure everyone is safe so it's odd that another reviewer mentioned she felt like it was an invasion of privacy. LOL Anyway! For the ticket cost, it's totally worth it! read more

Sandbox VR - Virtual Reality Centers Near Me - Cerritos, California

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Thank you Spencer A!! We went for a birthday and he had great recs. SUPER nice, SUPER accommodating, SUPER helpful. Thank you for making our first time the best!! read more

Spencer A was so awesome and clearly guided us throughout the game. We chose the zombie phobia game and was so fun!

Came here to celebrate my birthday with my son and fiance. We played the squid games themed vr room and the three of us absolutely loved it! The staff was kind, and helped my son put on his ankle sensor while my fiance and I were putting ours on. Sandbox is very immersive, and at the end there was a surprise vr experience celebrating my birthday. We loved it, and can't wait to go back to try out another themed room! One thing I suggest is getting here early to find parking. It is located inside of the Cerritos mall right next to Macy's. read more

Was a bad experience, but wasn't the best either. The equipment was super glitchy, and the Tecs tried their best to rectify the situation, but you could tell this is an ongoing issue. My husband and I did make the most out of the experience. We took pictures and made tik toks, engaged with our teammates, and waited until we were up and running. We managed to get through our experience, but it wasn't the same as I mentioned, It was glitchy. Had it been a better connection, I know we would have had a better experience. But hey, we were able to spend time together and make more memories. I'm glad we were able to have that together. Be mindful of the equipment issues, and if you can get past that, it's actually a cool experience. read more

Sandbox VR - Us - Virtual Reality Centers Near Me - Cerritos, California

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Great family fun! I came here with my fiance and kids to play the Deadwood Mansion VR game, even though it was a bumpy start as one of the kid's equipment kept malfunctioning, we absolutely had a great time, 45 mins of non-stop virtual action, annihilating zombies! I was like a wet puppy when we finished ha ha The room where we played is nice and spacious, the staff who assisted us was very courteous and attentive to remedy the equipment problem at hand instantly, amidst the little hiccup, we had a fantastic time! We'd definitely comeback for another round, maybe try Deadwood Valley this time. Cheers! read more

Sandbox VR - Our group of zombie killers - Virtual Reality Centers Near Me - Cerritos, California

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