Amazing wonderful service thanks to Avet. Overall excellent service and highly recommend for a big…read moregroup.

Came here for a bday party for kids. Kids liked it and had a good time. I'm dropping off a star for…read moreone simple thing. The staff didn't look like they had a good time. I get it they are younger, but they just didn't seem excited about being there and their mood and vibe shifted to the kids and adults. Service was fine and they were attentive but just gave that feeling like ...uhhh I don't want to be there. The staff I'm talking about was a guy wearing a balenciaga tshirt and a girl who wore slippers.

We had an experience! Our host Dennis made great game recommendations. Would definitely return!read more

marco helped pick out a game for us and it was so fun!!!!! great place! Great vibes! 1000%…read morerecommend!

I've been coming here for the past year and I am NOT disappointed. At the beginning I thought it…read morewas a bit overpriced but then I realized the peace and cleanliness is totally worth it. We celebrated my son's 2nd birthday last September and everyone loved this hidden gem. Everything is clean and up and running. The staff is friendly and very helpful when it comes to time, we have the monthly membership and it's a total deal $39 a month for 3 months minimum (M-F 1hr) and we usually get 15 mins extra in each visit. Today we came in and noticed this gentleman,Suro, cleaning and making sure all the equipment is up and running, I've seen him multiple times, checking for safety and maintenance. I feel really comfortable leaving my kids in this playground. I am a fan of this place! Tip: You can bring your own grip socks or pay $5 for a pair. There is plenty of FREE parking.

I visited Jumping Club recently and was concerned by what I witnessed. From my experience, the…read morefloors did not seem to be adequately monitored. While there, I observed a couple near the bungalows kissing and groping each other in a children's play area while their kids played nearby. What was most concerning was that staff did not appear to address the situation. I also noticed that many of the employees assigned to the play areas were sitting down and talking among themselves rather than actively monitoring the floor. As a parent, I did not feel comfortable having my children around that type of behavior in a family-oriented environment. Because of this experience, even though we are locals, we have chosen not to continue giving this business our support. I believe closer supervision and more attentive staff presence would help create a safer and more appropriate atmosphere for families. This was our experience and a reply/justification attempt will not change it.

We celebrated a 13 year old's birthday here, party of 5 kids, where they experienced and enjoyed…read morethe Amber Sky 2088 virtual game! We arrived 10 minutes early (per recommendation in the confirmation email) and checked-in via email. You can also check-in at the kiosks inside near the front, then sign waivers through the QR code. At their reservation time, the kids followed their host Sahil on over and were seated in front of their VR room (which was one of 4 rooms there). Sahil went over instructions of the game, demonstrations on how to apply the sensors on their wrists and ankles. Once inside the room, there were two people who assisted the kids with putting on their vests, head phones, VR googles, and weapons, and continued with providing instructions of the VR game and safety rules. (Note: there was an additional charge of $6.99/each to upgrade 2 weapons.) The adults were allowed to sit inside the room, on benches up against one of the walls. The room was big, clean, and well ventilated. The kids had a blast! After their game, the kids were directed outside to an area where they sat down, viewed their scores and a highlight video of their game! The links to the video were sent to the reserver's email to view as well! Let the staff know if you are celebrating a birthday for a bonus virtual birthday fun at the end of their VR game. We will definitely come back. Make reservations as place gets packed. Overall, staff were friendly and helpful. These are definitely fun experiences for both the kids and adults!

We went to Sandbox VR in Woodland Hills tonight at 9:10 PM to use a $330 credit we were given from…read morea previous visit because that experience was terrible, everything was broken and glitching. They acknowledged how bad it was at the time and issued us a credit. When we arrived tonight, we were told our credit had expired. That made no sense considering it was issued because of system failures on their end. After asking the employee to contact a manager, they said they would "honor" only half of the credit $165. I don't understand why only half, when the original experience was completely ruined due to their equipment not working. We paid the remaining balance and proceeded with our three booked games. From the moment we were assigned our VR host (Austin), it was clear he was frustrated and bothered. The first game wouldn't load properly and took a long time to get running. There were constant glitches, delays, and technical problems just like our last visit. Instead of being supportive or apologetic, the host kept making negative comments, complaining, and even using profanity under his breath. It made the whole experience uncomfortable. We weren't rude. We followed instructions. At one point I even told him, "We're not here to annoy you, we just want to have fun." He didn't respond. By 10:45 PM, over an hour and a half after arrival, we had only managed to complete ONE experience because of all the technical issues. When we asked about a refund for the two games we couldn't properly play, we were told they don't give refunds. The only option was to reschedule. There was no real apology for the inconvenience, no accountability for the repeated technical failures, and no effort to make the situation right beyond rescheduling. We were even told that the previous staff member "shouldn't have accepted" us for three games and that the host just wanted to go home. At this point, it feels like customers are inconveniencing the staff, not the other way around. We gave this place a second chance after a very bad first experience. Unfortunately, it was even more disappointing the second time. If you're thinking about spending your money here, I would strongly suggest thinking twice.

What a cool experience! My group was welcomed by Aster and some amazing acting to get us into the…read morestory. You were then led into the VR spaceship room, which was the most insane experience! The VR was done so well, and I really enjoyed the immersiveness and the storyline. I actually wish the entire thing could've been VR. I thought the excitement kind of dwindled in the room with the test tubes, and also when we had to go outside to the parking lot to the third section of the experience, which just wasn't as amazing as the beginning. Some points to improve would be a more cohesive storyline, and making a tunnel in the parking lot area so it doesn't break up the visuals. I love escape rooms and the last challenge was pretty elementary, so I can understand that for families but I personally would like a more challenging ending.

"To the moon, Alice!" What a cool experience from start to…read morefinish! Our group arrived and we were welcomed by Aster and the creator of the Lunar Light Experience, granddaughter of Apollo 14 astronaut Stuart Roosa, Danielle Roosa. Meeting her and chatting about NASA and her grandfather (famous photo of astronauts playing golf on the moon) was the greatest welcome ever. The experience started with a walk to a moon vehicle where we strapped on some VR packs and proceeded to excavate moon rock for blue light from a meteor. After that we met a mad scientist and a lovely robot. Got to play in the lab. The escape room aspect of the event was simple and we got it done quite easily. I imagine this would be great for families with kids too. :) The end, of course, exits through the gift shop where you can get some super cool astronaut stuff. Even Apollo 14 shirts! I highly recommend you stop by and spend some time in the moon! Also, make sure you get your space photo op! I wore the right jacket for that. ;) Ps: Free parking!

i love the service there, alana was an amazing helper and the food was amazing as well!!read more

Took my son here for his 10th birthday today. He brought a friend and we got the "All Day Pass"-…read moreit's $59 a person. This is our fourth time coming here and we normally do 1-2 hours. They've added some new things, which is awesome. This is THE ULTIMATE place for your gaming kids (and adults!) They have most everything! Pros: * Every time we come here it's super clean! I appreciate that. * Every employee has been very helpful, attentive to set up the VR for us, and has a great attitude. * It's super fun, and I think the all day pass is well worth the money! * They are chill about me (the Mom) sitting and working on my laptop at one of the cool tables. Cons: * The cafe is closed during the day (at least it has been every time we've come) They used to have a soda machine and if you bought time you got a free soda, which I thought was a cool perk. But that's gone now. Overall, we HIGHLY recommend Odyssey VR. If you haven't been, check it out! My kid loves this place!

Great Staff and games. I can't wait to come back for more and bring more people customer service is…read moreamazing and it actually feels like I'm in the game

We had a great time! Staff there was helpful and pleasant, especially Avery, he was the best! He…read moreexplained everything thoroughly and was so helpful throughout our whole experience there! Will definitely come back again!

Our family LOVES Zenesisx! My two 11 year old boys, specifically. A gamer's dream! Definitely a…read morevibe. We had my son's 11th birthday celebration here. 2 hours of unlimited play for 10 players (extra cost for additional players). 2 large tables. A huge birthday sign with my son's name on the big screen. A party host that will guide you and your party through party photos, birthday song and even 1 favorite song picked by the birthday celebrant for the cool lit dance floor. They also have an option for a loud confetti machine that goes off after the birthday song which is a great surprise for the kids. This is all coordinated with Sophie via email. Shout out to Sophie, who also was our party host! She's just as awesome as this place is! Planning was so easy because of her. Even the pre-party questionnaire thought of everything. You bring your own food/drinks for your guests (we opted for Costco finger foods to be easy). They supply paper plates, napkins, tongs and serving spoons. They also supply the 10 players cold drinks. Most importantly, they clean up after you. We currently have the X-pass (unlimited play) for both boys and are utilizing it to the fullest. We are here at least once a week for a few hours. We even take a break to bring in our lunch from Dilly's to eat at their large tables/benches. So convenient for wfh parents like me. I can connect to their guest WiFi and even plug my laptop on a nearby floor outlet. They have their own bathrooms. The entire place is big, well kept and clean. Lots of VR games to choose from. Additional games to choose from (not just VR). The equipment, chairs and benches are luxe and comfortable. The workers here are awesome, attentive and friendly. We love it here!

Fun place for kids and adults! VR, PS5, Nintendo & Nintendo 2, PCs! You can either pay $10 for one…read morehour for everything except VR or $30 for all included. They also offer monthly passes for unlimited gaming. There are tournaments each month too! They have a dance floor area and comfy seating areas which are perfect if you're hosting a party. Their party package seems pretty popular especially for kids and is pretty reasonably priced at $600 but they don't offer food so you're going to need to bring in or order from nearby places which there are many more now in the mall. I've noticed they can be closed from time to time for private events so check their IG account for updates and they are good on posting those. If you're a newbie, the staff here are super helpful to get you up and going.