I've been a frequent customer of Sana'a Cafe and have visited multiple locations on a regular basis, which is why this experience was disappointing. I recently placed a mobile order through the app and didn't realize it had defaulted to a different Sana'a Cafe location that I had previously visited. As soon as I noticed, I called the store within seconds of placing the order to see if anything could be done. What frustrated me wasn't the mistake itself, but the inconsistent explanations I received. I was initially told that the order had already been made. When I questioned how that could be possible given that only a few seconds had passed, I was then told that the order wasn't actually made yet, but was "being made" and therefore could not be canceled or adjusted. Another factor was that I was already seated at a different Sana'a Cafe location when I realized the app had sent the order to a location I had previously visited. I explained during the call that I was already seated at another Sana'a Cafe across town (Mission), roughly 25-30 minutes away from the location that received the order. The staff was aware that I was not near the location where the order had been sent, which is why I was hoping some type of accommodation could be made. I understand that mobile ordering policies exist, and I recognize that the order was ultimately submitted through the app. However, as a frequent customer, I was disappointed by the lack of flexibility and the conflicting information I was given. Even a small gesture such as store credit or an offer to make it right on a future visit would have gone a long way. The $8 wasn't really the issue. The issue was the customer service and how the situation was handled. I hope management takes this feedback into consideration because I genuinely enjoy Sana'a Cafe and would like to continue supporting the business. read more

Delicious food, we originally wanted a Peach Passion fruit but got a replacement instead. All the refreshers are amazing and we got excellent service by Abdul!! Always love coming to Sana'a read more

Sana'a Cafe - Refreshers - Cafes Near Me - Hayward, California

Waited for this shop to open for a few months and it's finally here! First impressions - staff is nice and helpful, interior was done beautifully! I like getting a cheese fatyer and yemeni latte. Perfectly toasted and not too sweet. Got into a funny convo with the staff and walked out with another free drink. Looks like it'll be my newest coffee spot - they close at midnight too. I hope this place stays! read more

Sana'a Cafe - biscoff latte - Cafes Near Me - Hayward, California

We love Qamaria so when we saw this place opened much closer to us, we were eager to try it out. Bonus points because they were showing the world cup! Rating Breakdown: 2/2 Stars for Taste -- My husband and I both ordered the Mofawar, but his was iced and mine was hot. When I picked up my order, the barista offered to "cool it down" for me and I declined, wondering why anyone would ever do that. Then I opened the lid to take a sip and saw the volcanic steam erupt out the top and realized the error of my ways. 10 minutes later, I still scalded my tongue lol. Don't be me -- be humble and cool down the drink unless your tongue was made to drink molten lava. I love cardamom, its floral profile complemented the silky smooth texture of the cream coffee. If you like your coffee on the strong side, you're in the right place. We also ordered a Dubai milk cake. I am not usually a huge fan of milk cake, but something about the chocolate and evaporated milk go well together to make this dessert perfectly "not too sweet". 1/1 Stars for Value -- It's $6 for 16oz so it's definitely not cheap but it's such an upgrade from your typical chain brew. My one gripe is that the food items are not labeled with prices so you kind of let your stomach/eyes take the wheel...and your wallet. They also advertise 20% off if you order through their app but, as of 6/20, their Android app is not functional. 1/1 Stars for Customer Service -- The server saw that we had two toddlers with us and was kind enough to bring us our order. He even came back to bring us forks and napkins. We didn't see any high chairs but they had booth seating we could wedge our kiddos in. Bonus star because this place is down the street from work and I'll definitely be back. read more

I got an espresso. It came out quite bitter and thin, with very little body or crema. 2/5. Worth noting this location is in a soft opening. I've also had great espresso from Sana'a in Oakland, so I'll likely give it another try if in the area. read more

Sana'a Cafe - Espresso - Cafes Near Me - Hayward, California

It looks like this is a soft opening. There's no sign in the front but on the back of the building, you see several signs for the café. I needed a caffeine hit and found that this was nearby... I was super surprised to find out that it took over the old Starbucks in the 24 hour fitness plaza. Happy though it's near me! Love the decor inside. I didn't realize they were showing the World Cup here. I would have stayed if I wasn't working. I ordered a Yemeni Latte and it is good. The spinach fatayer is good. First time trying it. I ordered a pistachio croissant to try but they ran out . Some lady took my latte, but the workers were able to quickly make me another one. Now that I know this place is nearby, will definitely hit it up again to try out the other items. This will be a great place to catch up with friends or just chill. Parking might be an issue though since lots of people go to the gym, but it should be fine. read more

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Went during their soft opening week. The latte was watery and didn't have much of an espresso taste to it. The matcha also wasn't the greatest, it tasted like milk. But the inside was cute and we tried their pastries which we enjoyed! Just not the drinks so much. read more

Sana'a Cafe - Cafes Near Me - Hayward, California

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Sana'a Cafe opened a month ago where Starbucks once was. New luxurious decor. Less seating than other locations. Signage hard to see on drive by. No signs in front, just on side or the back. Next to 76 gas station, across from Target. Large parking lot, nearly full. Offerings: coffee beans, cake slices, pastries, tea (hot/iced), espressos, Yemeni Specialty drinks, iced Yemeni Specialty drinks, refreshers. Greeted upon arrival. Order taken when cashier was free. Got drink in minutes. Sips: Turkish coffee (12 oz, 4.99) black, no sugar. -very smooth, bold flava, no harshness. Very fine coffee grounds in drink. Results clearly refreshing. -best Turkish coffee drank recently. -house & Jerimah Picks coffee beans sold at counter. 4.5 stars. Fast service. Quantity/Quality very good. read more

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Welcome to the neighborhood, Sana'a! This is the third Yemeni cafe I've been to and it won't be the last. I was driving by and noticed their soft opening signs. They had just opened two days prior and I stopped by for a drink and snacks. Gone is the past Starbucks and here is the beautifully decorated space with cream interior and gold accents. Eats: Iced Adeni Chai, 50% sweet recommended Dubai croissant Chocolate croissant Za'atar & cheese fatayer Chicken musakhan rolled savory pastry I always opt for iced chai, or hot if it's chilly outside. They informed me the iced variety would take some time and it took more than twenty minutes. I enjoyed the drink but hope it comes out faster next time. I love za'atar baked goods! It's like this mashed seed mixture with a unique taste, savory nutty and almost sour? Kinda wish they had a flatbread with this. Chicken musakhan was tasty! They can warm it up. The sweet pastries weren't the freshest though. The chocolate croissant was stale. The kataifi on the Dubai croissant was soft instead of crisp. At least it wasn't super sweet. They just opened so turn over rate for the sales may be low. Looking forward to trying their milk cakes next! Customer service is nice and helpful. I do suggest assigning order numbers to each transaction. My order was finally done and the person calling it out just said all the items. Number system would work better. read more

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Finally I was able to try this cafe. I wasn't familiar with the menu items, so I choose and egg and cheese fatayer with a cappuccino. It was a bit spicier than I expected, but I ate it. I hope to go back and try other items as it all looked very tasty. I came early, but I saw that they close late. I love that. I've been looking for a cafe that closes late like in NYC. read more

Sana'a Cafe - Cappuccino with egg and cheese fatayer - Cafes Near Me - Hayward, California

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The staff were super nice but service was a bit slow, I wasn't in a rush so it wasn't a huge deal. The matcha had too much milk for my preference and I had my cheese fatayer warmed up but it was still cold in the center. I warmed it up when I got home and it was DELICIOUS I understand they just opened so I'm willing to come back and try again! Overall not a bad experience but there is room for growth read more

Sana'a Cafe - Cafes Near Me - Hayward, California

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Newest Yemeni coffee spot in the area and they did not miss with the location. Spacious, vibrant interior with plenty of seating! You can study, work, catch up with a friend, or just post up with a drink. Workers are very kind -- Walked in and was greeted right away. Helped me through the menu since I wasn't sure what to get and made me feel like a regular even though it was my first time. Place is also nicely ventilated which is a small detail but goes a long way when you're planning to sit for a while. A lot of cafes get stuffy. Not this one. The Sana'a latte was the move -- Got it iced with ginger and cinnamon. The honey was the star, perfectly blended so you tasted it in every sip without it being overwhelming or syrupy sweet. Ginger and cinnamon added warmth even on ice. Smooth, balanced, didn't need to add anything. Overall, great spot to stop by after the gym. I am looking forward to coming back to study here. read more

Sana'a Cafe - Sana'a iced latte - Cafes Near Me - Hayward, California

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It's becoming my daily spot after work, quiet and peaceful. Great music and the snacks are the best The Adani chai tastes exactly like how I make it at home And never disappoints!! Baristas are super thoughtful and super friendly! 10/10 read more

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It might just be a training gap, but my go to drink from any Sana'a cafe is the iced Mofawar and am familiar with how it should taste. I had a horrible first experience since the barista first made it without cream and when he took it back, just added it on top. My drink ended up tasting like a watered down iced coffee and couldn't even taste the cardamom. My drink also took about 20 min, but the other cafe take a shorter time even though they also make it fresh. I'll give it one more chance because of how close it is, but right now, I'll stick to the other locations. read more

I came to this new Sana'a cafe location opposite target on Whipple and I have to critical that this place is much better while on soft opening than the other location. Coffee was hot and good. Pistachio croissant was excellent and even the pistachio cake was great read more

Sana'a Cafe - Cafes Near Me - Hayward, California

I came to this cafe twice in two days and both times the people working here have been a JOY! I will always support when I see a Sana'a cafe, they never miss! I will be back and highly recommend! read more

Sana'a Cafe - Oat Chai Pot and Chocolate Baklava - Cafes Near Me - Hayward, California

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Very kind employees, good coffee, nice place to study not only because of the environment bug also since it closes at midnight. highly recommend! read more

Sana'a Cafe - Caramel macchiato - Cafes Near Me - Hayward, California

First vIsit here- ordered 2 of the mango passion fruit refreshers. It was just ok because it tasted like coffee. The biscoff milk cake was good. Service was good. Will try again next time... read more

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Glad this place replaced Starbucks. Good vibes, good coffee, good service. Thank you Giana + team. read more

Really my favorite new spot.Great ambiance. Good people, good hospitality. Great late night option.

The place looks really nice, visually appealing, and offers a taste of not only the food but also the music. Shafa helped us out with good recommendations and answered all of our questions about the items. Shout out to the Minerva, Marwa, and Maryam they were also a delight. Would come back 11/10 :) read more

Sana'a Cafe - Cafes Near Me - Hayward, California

10/10 best service ever from cashier Shara. She recommended me the mango passion fruit drink as well as the dessert cheesecake. It was delicious! Also the other girls behind the counter Minerva, Marwa and Maryam were really pleasant to talk to. They made sure we had everything we needed. I like the music and the atmosphere was cosy! read more

Sana'a Cafe - Cheesecake - Cafes Near Me - Hayward, California

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Tried a cafe latte at this newly opened neighborhood cafe.A new addition to the neighborhood and I look forward to coming back to try more items on the menu.The hours are especially convenient staying open from 6 am to 12 pm.Ambiance was cozy.There are options to choose from on their own or with coffee. read more

Yay! New coffee spot just opened up and it's a must try! I highly recommend the Biscoff Latte and Pistachio Milk Cake...so good! Ambiance and decor is nice inside so it's nice place to meet up with friends over a cup of coffee and dessert. Another plus is they are open late for those times you need nightcap. read more

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We were looking for dessert and coffee and we came across Sana'a on the day they opened. We were greeted, given recommendations and great customer service. The cafe decor is really nice and great to sit and enjoy the food and coffee. I ordered the Sana'a latte which was really good. The pistachio milk cake was also delicious. This is a great addition to the area and they're open late. Will definitely come back to try other items on the menu. read more

Sana'a Cafe - Sana'a latte and pistachio milk cake - Cafes Near Me - Hayward, California

So convenient, within walking distance from my gym. Went with a group, I ordered the Sana'a latte, with oat milk. My mom ordered the Yemeni latte. We both got them iced and lightly sweetened, love that they sweeten with honey. Our drinks were delicious, but our food was incredible! We ordered the chicken fatayer and biscoff cheesecake to share with the group. The chicken was perfectly seasoned and flavorful, and the cheesecake was light and very yummy. Service was so friendly, they brought most items to our table which was a nice touch. We loved the ambiance, the seating was so comfy! We will definitely be returning and would recommend this spot to anyone looking for an elevated cup of coffee, treats and experience. read more

Sana'a Cafe - Biscoff cheesecake. Not overly sweet, light... I'd say perfect! - Cafes Near Me - Hayward, California

My husband & I wanted to try a new cafe & remembered this place just opened up nearby our place. So we went on a Saturday morning & everything was perfect. I got myself an iced chocolate with chocolate croissant & he got a Mofawar coffee with beef fatayer. Honestly, this place did NOT disappoint! The people working were really nice & although we already knew what to get, they'd suggest recommendations which was nice of them. The environment is also nice & clean! I'm definitely going to come here more often. It's such a nice cafe hangout & I'm glad it opened up nearby our place. Plus, the prices are fair. I think I'll definitely try the cheesecakes next time. read more

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Great cafe with great drinks and snacks. Gianna makes a great cappuccino! Highly recommend

Shafa & marwa were great!! My mom and I stopped after a workout to give it a try and the space is beautiful! They have plenty of options and very unique ones as well! I'd give it a try if you want a new spot to fall in love with! And it also looks like a good space for studying or even just some down time while you enjoy your drink and snack! A great addition to the area! I got the mojito refresher with blue raspberry and redbull and my mom got the Biscoff latte read more

Sana'a Cafe - Mojito refresher and Biscoff latte - Cafes Near Me - Hayward, California

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Great service, delicious lattes, and super fresh baked goods - will be coming back soon!! read more

Sana'a Cafe - Yemeni latte, spinach and cheese fatayer - Cafes Near Me - Hayward, California

First time trying this cafe and it was really good. I was helped out by the wonderful employees at the time which were Shafa, Minerva, and Maryam. The Mango Smoothie was delicious and the Yemeni Latte was great as well! The cafe was really clean when I got there and it was pretty hot today so the AC was on and keeping the cafe nice and cool. I highly recommend this place because the drinks were great but the customer service was excellent! read more

Sana'a Cafe - Mango Smoothie - Cafes Near Me - Hayward, California

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The places is nice and looks like many of the other Yenini coffee shops and similar selection. I got the Adeni chai there yesterday and asked for light sugar. It was so gross and had no flavor. It tasted nothing like Adeni chai! I wonder if the barista messed up since this place is still new. I literally drank two sips and then threw it away at work. Rounding up to 3 star because I would like to see this shop improve. My daughter did have a good experience there when she went last week, so maybe it was just me. I may try another drink after it has been open for a while, since it is close to work. read more

Classy ambiance and they close late, which is good when you're reviewing. I ordered their pistachio latte and it was good! read more

Sana'a Cafe - Cafes Near Me - Hayward, California

Second day in a row here already and love everything about it, from the atmosphere, to the drinks and customer service! Very friendly and welcoming. Finally something close by with a great atmosphere and drinks! read more

Sana'a Cafe - Biscoff Iced Latte - Cafes Near Me - Hayward, California

This was a cute spot! Shafa and Marwa were very nice and helpful. The drinks and food were great. Totally recommend this little local spot.

Service was excellent and all the baristas were very accommodating. They welcomed us in and the vibes of the place was very cozy. Their Spanish latte was a good mix of caffeine and sweet and I will definitely come back for more as the location is in a very convenient spot. read more

Sana'a Cafe - Spanish latte - Cafes Near Me - Hayward, California

Love the drinks - mango passion fruit refresher was my favorite. The food is fresh and delicious! Cheese fetayer and kunafeh cheesecake were the best. Service was fast and the decor is beautiful. read more

Sana'a Cafe - Cafes Near Me - Hayward, California

Shafa is very kind and gave great service. Explained the drinks to me and answered all my questions. Drink was delicious as well.

This cafe is so amazing. The coffee is so good and the inside is beautiful. Shafa and Marwa were very friendly and accommodating. I really appreciate them and they deserve bonuses read more

Amazing service every time! The barista Ismail is always so friendly, welcoming, and efficient. They make every visit a great experience with their positive attitude, attention to detail, and excellent customer service. Truly appreciate the hard work and consistency! read more