Came in needing a laptop bag, but this Samsonite store didn't have one big enough to accommodate our 17"+ laptop. The biggest they had in the store was for around 15". We asked the store attendant if Samsonite made a larger laptop bag, considering 17" laptops are very common. The store attendant responded with "Hey, what we have, what you see is what we got". The sales attendant was unable or unwilling to look into the Samsonite catalog or make any further definitive inquiry about our laptop bag size need. We felt mistreated by the Samsonite store attendant and were getting a bad taste in our mouth from listening to the salesman prattle on about stories which had nothing to do with our need to find a 17" laptop bag. So, we very politely said . . "Thank you. We'll look somewhere else". As we started to exit the store, the store attendant stated in a shouting voice "Thank you for the job security". We felt this was a snotty, condescending and abusive comment to make from a person who was so unknowledgeable, unhelpful and exhausting to deal with. We forget the name of the Samsonite store attendant, but we remember he did look very similar to the comedic actor named . . Kevin Hart, who may be funny and cute in theater, but we don't want to be treated like stage monkeys with disrespect when the Samsonite company should train its staff to behave professionally in a professional environment. We ended up buying a Tagus bag, which is working great, but now we have a bad taste in our mouth from Samsonite and a bad memory with Samsonite, which we hope Samsonite management can eventually resolve. read more