My experience at this Tom Ford outlet store was great. I was greeted in a very friendly manner…read moredespite coming into the store wearing a T shirt and jeans. The GM Dean was super helpful and did not pressure me into buying anything. He was super knowledgeable and seemed to be ok just talking about the clothing line. I did purchase a dress shirt and they packaged it nicely for me. Also, I lost a bag while shopping and Dean did his absolute best to help me despite me losing the bag after I left the store. Thanks Dean! I will definitely visit this store the next time I am in town.

Always a favorite…read more Not that I can afford anything in this store but I do sometimes find an incredible pair of sunglasses at a good price. and.. from the looks of it... other people have also discovered this "trick"

My first visit at this store and I was impressed with the men's selection and the discounted prices…read morefrom their retail stores. Staff was courteous and helpful in assisting me find several pairs of athletic pants, a fleece jacket, workout shorts and tee shirts. I'm looking forward to returning here again in the near future.

Great prices . Sure, they don't have the most popular colors on sale, but for what they do have…read moreit's a great value. I'd definitely make the drive back to Cabazon to come here with the buy four or more get 30 percent off deal. Great service as well.

Excellent savings to be had at the store. It's extremely impressive to see multilingual sales staff…read moreas well. I think the only downfall to the store is the size and service. It's quite small, so it is a bit crammed. Service wise, there are quite a few reps, but they just seem to be lacking, perhaps because they're just busy folding stuff from the high traffic. Needless to say, I shop at HB a lot, and this is probably the worst service i've experienced at a store, but it's still much better than other places. So in the end, it's worth a visit due to the discounts, but it's a bit of a rummage with less of a service experience.

Horrible customer service! No try on rooms?…read more So I go in this place to look for some pants, When I find three different styles that might fit me, I'm looking for the fitting rooms, I am informed by a person on the floor, then by a manager that they are not allowing people to go into trying rooms because there are too many boxes in the hallways. When I asked the young man that acted as a manager as to how am I supposed to buy pants, he said you should know what you want. I informed him that I lost some weight currently and do not know, he says you should try the elbow method. Then I ask them if there is a return period, because I'm willing to buy all of them and try them on at home, the only thing they will do is exchange or give you store credit, no refunds. This is a load of big BS

Best quality men's wear in the world! I highly recommend the Zegna at Cabazon. The sales staff is…read moreamazing and very pleasant to work with!

Everything is full price now. Not an outlet store. Expect to pay 5000 for a jacket that used to be…read more2500.

Lantz was really a great asset and help to us during our 2 visits to Gucci on a recent President's…read moreDay weekend. To be honest, we came back a 2nd time in hopes he would be there when we would make our purchases and thankfully he was. His customer service was excellent from our first visit to the second. It didnt change, he was the same... helpful and engaging. He even encouraged us to shop around at the other stores and to come back if we didnt find anything there. We appreciated him... He was a factor in why we we returned. Located in the Desert Hills Premium Outlets section near Nike and next to Saint Laurent. You cant miss it. You may have to wait to enter but the line should move rather quickly as it did both times for us. All the employees were friendly but Lantz is the person you have to see. Great personality and deserving of your time, you will see. We purchased a zipper around Luce wallet for my mother and a messenger bag I've had my eye on for a while. The wallet she will really like as it looks like an archival piece similar to what she's had in the past and ones that have been handed down to her by my grandmother. Very happy with our purchases. We'll make sure that when we return, Lantz is there too. Grazie.

Exceptional Service from Doreen at Gucci!…read more My experience at Gucci was truly elevated thanks to Doreen. From the moment I walked in, he was warm, professional, and incredibly knowledgeable about the brand. He took the time to understand my style, offered thoughtful suggestions, and made the entire shopping experience feel personal and luxurious. Doreen's attention to detail, patience, and genuine enthusiasm for helping clients find exactly what they're looking for made all the difference. He went above and beyond to ensure I left not only with the perfect pieces, but also with a smile. If you visit Gucci, I highly recommend asking for Doreen--you'll be in the best hands possible!

My safe brand, I like their styles and they fit me well. The staff were nice. I was hoping to pick…read moreup some sweaters but they were mostly carrying older styles. They did have some nice shirts though which I bought.

Today was very disappointing. I came in to return slacks that came undone well I was presenting at…read morework. The threading on the cuff on the ankle unfolded. I had no idea that I bought slacks that were not threaded properly because I did not try them on. I spoke with Kim and she stated "Because she didn't sell me damaged slacks and she can't make money off of re-selling the ones I'm returning there's is nothing she can do". I've been a regular client and now this store has completely lost my business.

Jeffery and Josh are extremely helpful. Jeffery went out of…read morehis way to help me find a jacket size. I was looking for. We need people them to work on the floor who such great customer focus.

This place has amazing selection and even more styles available than the main store in Costa Mesa…read more I just was able to pick up two amazing jackets at a great discount to original price during end of year sale The advisors here like Daniel really help you select and design a style suitable to your personality and budget. Like I said before it's not cheap when compared to say macys, cole haan etc, but this sort of quality and style at other foreign brand merchants usually retails for 3-5x more

Stupid store, bad customer service. Don't come here wasting your time. They kept you waiting for no…read morereason

Good deals at this location. Purses are discounted hundreds to thousands off retail price plus…read more7.75% tax. Like any outlet store, most items are from past seasons or only in vibrant colors, not the current popular pieces. There is a line with a bit of a wait, but many people walked out with purchases. They offer Evian sparkling water, still water, Diet Coke, and champagne. Our SA did not offer us any, but other customers were. SA wasn't pushy, he was helpful by showing us styles he'd think we like and showing us different ways to wear the bags. Gift boxes are not offered. Only for smaller bags and shoes. Purses come in their dust bag and a YSL bag. Security door man was not that friendly letting us in. He was on his phone and stand offish. Tone definitely changed with a purchase. Large store with good amount of selection.