Came here through AAA. Easy to make an appointment for the estimate. Was supposed to get the estimate from them but eventually got it from my insurance which is fine. Initially told it would take 8 days. When I brought the car in, they said 10 days. Got the car back in 7 days. There is a website and text message communicatinos regarding some basic updates on the car but did end up calling for more info. No problem with pick up. Car was washed and vacuumed. Looks good. Overall 4.5 read more

We've been using Sam's Auto Land for a long time and the service and workmanship is usually great. In fact, this past experience they had the car ready at the earliest availability. However, we found that someone had gone through the glove box and center storage. When I questioned why that would happen when the repairs were for front end damage, I received no reply. Not addressing this concern reflects poorly on the company and therefore impacts our rating. read more

This is my 2nd time I have dealt with them and when I tell you amazing they value n core speaks for itself again from the receptionist to Bert amazing people including the other employees great environment tell them Hope sent you u will not regret it 100 satisfaction read more

Sam's Auto Land - Satisfaction - Body Shops Near Me - Gardena, California

My repair was overpriced and I received a quote from the dealer for half the price. When I told the estimator I wanted to take my car elsewhere, I was informed I'd be liable for a $300 tear down fee. My car had a broken mirror and it's hard for me to believe this was "torn down " just to get a quote for a replacement mirror. The quote was $2400 to simply replace the mirror. Once I was tricked into proceeding and the car was almost ready, I was then told they needed to send it outside to reconnect the sensor, which would take another day. 30 minutes later the car was miraculously ready for pickup. When I finally got my car, the price went all the way up to $3400 without any notification of the increase ! This feels like a total rip off because the repair was covered by insurance. I've used Sam's Autoland many times before I but will not be returning. read more

I've been bringing my cars to Sam's Auto Land for over 10 years, and their work has always been nothing short of excellent. Over time, the rest of my family has started coming here too, and we all have the same experience: top-tier quality and true professionalism. The front office staff is always friendly and welcoming the moment you walk in. Their estimators consistently keep you updated on the status of your vehicle, which gives you real peace of mind throughout the process. The quality of their repairs always exceeds my expectations, no matter how big or small the job. If you're looking for a reliable, honest, and skilled body shop in the South Bay, I strongly recommend Sam's Auto Land. They've earned my trust for over a decade, and I wouldn't go anywhere else. read more

Sams auto land is a lifesaver! From the receptionist and our car specialist Bert they really took good care of our car. We received the car earlier than expected and we are so grateful. Definitely friendly people and good service. Highly recommended for anyone needing repair. read more

My mom took her car for some repairs...the car turned out just fine, but someone stole about $400 worth of restaurant gift cards. She just forgot about the gift cards until after she had dropped the car off. We called, and of course they denied it. Not even an apology. BEWARD....if you take your car there, DO NOT LEAVE ANYTHING IN YOUR CAR, IT WILL BE GONE!!! read more

Sam's auto provided us a quality estimate service with A1 and I'm thankful for what they've provided.

Located off Western Ave in Gardena. This is all based off my experience with them. I called my insurance company and they use Sam's since it was close to me I decided to go with them. Bert was the guy assigned to my car. He was great did the inspection and called to update me on my car. Along you get text messages on the progress and eta dates and times. I got the text messages and when you follow the link it will open up the progress and show you the cost of parts labor what the insurance pays and what you pay. My overall experience was great with them and Bert was awesome. I would recommend them. read more

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If I had known better, I would NEVER have brought my Toyota to Sam's Auto Land for repairs. My car worked better with the crack on the rear bumper than after Sam's Auto Land did the repairs. I had to take my car back three times after they had my car for three weeks for a job that was estimated to take 10.6 hours. Vic, the person responsible for assisting me with my claim, had such a nasty attitude and Bert, his manager, claimed to be helping but is very deceptive too; I cannot believe anything he says. After taking my car back there three times, due to headlights/rear lights, brakes light not working, symbol in the dashboard saying that a door is unlocked which triggered the alarm to not work, I was at my wit's end. It doesn't make sense; my car started acting up after I took it to you for repairs. I have never had a single problem with my car that I have owned for over 8 years. My insurance company paid almost $6,000 for repairs, I paid my $500 deductible but now I have to find money to take it somewhere else to get a second opinion and some possible repairs to fix this problem. These people have no empathy and Vic is a sexist, he seems to lack respect for women. He said to me that I do not need to call him again, just have the insurance call and he will speak to them. I will never recommend Sam's Auto Land to anyone. They do not hold themselves responsible but instead put the blame on you. This is such a sad and frustrating experience. read more

I went here and was really satisfied with the work and happy and with the turned around was really fast and the work was exceptional I can't ask for more The staff was very professional read more

Sam's Auto Land - Body Shops Near Me - Gardena, California

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I had two fender bender insurance claims handled by Vic at Sam's Auto land. Vic works at Sam's Auto Land for 35 years, he is amazingly knowledgeable about each parts on Mercedes, and how the electronic system works. He explains how water got in one of my "Dynamic headlight" via broken lens, then it shorts the system to ruin my other headlight. Vic took cared my two cases very professionally with great courteous. Finished job was as good as new. In another incident not related to insurance, he helped me to replace missing splash shields under the chassis with discount price lower than anywhere else I can find. Driving in LA is full of challenges to keep your car from other careless people, one of my door window got deep scratches while parked at a restaurant in Santa Monica, possibly from falling object or someone was moving things too close to my window, I couldn't polish them off, figure I'll have Vic replace the glass. Vic took a look said: "Wait, I'll see what I can do." Amazingly Vic polished 99% of them off with professional compound and some elbow grease, even with stiff AMG suspension my car was rocking while he did that. It's barely visible now. Saving me from getting a new window. Mind you, he did this at his lunch break as a favor, not an invoiced job. Needless to say, I referred more than a few friends to Vic since I'm the "car guy" among my social circle. I give highest recommendation to Vic at Sam's Auto Land. read more

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I went into Sam's Autoland on Juky 18, 2022 to get my bumper repaired. When I went to pick my cat up thos past Saturday, I noticed the windshield was cracked. Matthew assisted me. He asked me what type of windshield I needed and kept my car so that they coyod repair the windshield. I went back today because on Saturday when I went, I dropped my work badge. While I was there today, I inquired about my car. Matthew turned to Bert to take me to look at my car. Bert immediately said. "We don't Crack windshields here, we didn't do it. He started smiling. Went back to the office laughing. I was so furious that I called the police AND my lawyer. That loby got so quiet when u called my lawyer. Bert told the police they didn't do it. Matthew scary tail then backtracked and said he never told me they would repair the windshield. I asked Bert. "If Matthew never said you would repair it, why didn't he give me the car back Saturday? If Matthew never acknowledged that it was their fault, why didn't he just give me the car back Saturday when the bumper repair was done?" The police officer even caught Bert in a lie. I asked Bert. "Where is the paper from when you walk around the car and check off damages before you start fixing it? You didn't check off the windshield, did you?" He told the officer he didn't. And as you can see by the picture attached, my car had ZERO damages other than the bumper they were fixing. The officer knew he was lying. Then Bert refused to release my car. Said I owed a 500 deductible, when he knew I didn't. Kept laughing. The cop was right there. I was emailing my Statefarm agent the entire time. Told her to call Bert while the officer was there. I told that officer that Bert knows he's lying about it all. My agent called and told Bert there was no deductible. Bert looked defeated when he hung up that phone. My lawyer told me to get the police report, and that we eere suing them. The officer is putting in the report that Bert said I had a deductible when I didn't, and that Bert admitted that my window was not marked off as being damaged when I took my car in. That officer knew that Bert was lying, and I could see it in his face. I don't know if they have ever been sued, but I'm getting them. read more

Sam's Auto Land - Only a single damage to my car. - Body Shops Near Me - Gardena, California

Ok, it's December 2023. The end of the year. Grab yourself a cup of coffee and nestle into your comfy couch. This one is going to be a tad lengthy. This review is one of the few I prefer not to do but sometimes it has to be done. At least to raise awareness to the business owner of a potentially serious problem or as an opportunity to improve for their customers and also as a warning to customers seeking services from business subpar workmanship in the area of quality. We USE TO be long time customers of Sam's Autoland. Several family members previously used Sams' Autoland. The workmanship, attention to detail and overall quality USE TO be stellar. When I say stellar, I mean their quality of work was far superior over any other auto body shop I had ever used in the past. In the past, I use to commute a lot and living in the dense populous of Los Angeles County had gotten into a multitude of accidents. Fortunately, none of which was I at fault for. About over 8 years ago, we found Sam Autoland. Since then we'd only been using Sam's because they previously did superior work. Fast forward and it's around July 2022. We had a brand new Honda Ridgeline RTLE to haul our little Airstream. We had put less than 3000 miles on it, and one day while it was parked on the curb in front of the house it was hit by an uninsured/unlicensed driver in a mini-van. Pushed the truck right up onto the curb. We took our Ridgeline over to Sam's the very next day anticipating Sam's would have taken care of us as they always had in the past. You're reading this review and probably wondering... Why write a review now? It's already the end of 2023. Well folks, Sam's never finished the work even to this day. In fact I had to buy remaining parts and install them myself. After several attempts to get our truck fixed and returned, we finally got to the point where we finished things up ourselves. After a ton of phone calls back and forth of pushing to get our vehicle returned to us, we finally got it back after a few months. Once they did return the truck, there was still several return visits due to poor workmanship (i.e. missing parts, glue splatter on the roof, bent exhaust tip, overspray on the bed cover from sitting in their shop for so long, etc.). The general excuse was... There is a parts shortage. We have almost all of the parts but we're missing this or that. I myself contacted the manufacturer directly and found out the parts were available. When I informed Sam's, they seemed to be puzzled and said... I wonder why we're not able to get the parts. I'll check and get back to you. This excuse was repeated during several conversations. We recognized the challenges in today's climate regarding the many changes in the product environment but this was absolutely over the top unacceptable. To use the current challenges as an excuse generator was not only obvious but ridiculous. In the end, after receiving our truck I had noticed a few weeks later that an interior part was missing. I again contacted Sam's and informed them. I received the same spiel about they were going to get the part ordered and get back to us in a few days. We waited... and waited... and Zzzzzzzzz. We ended up ordering the part from the Manufacturer and got the part within two days of ordering it. I installed it myself. If I had to guess, I would say Sam's Autoland was most likely working with a parts reseller, who maybe also worked with aftermarket parts as opposed to OEM parts. I say this because now, some of the moldings on the side of the truck are now turning an ashy white. This doesn't happen on a brand new truck less than 2 years in good climate. Will I take it back to have them replace/repair the parts? Never again. They've officially lost all trust and also a long time customer. Their guarantee has zero value in my book. This is a good point to mentioned that if you ever have any trouble with auto repair or service, its always good to seek advisement and guidance from the better business bureau or more specifically, the bureau of automotive repair early on as soon as you encounter trouble. We unfortunately over-extended our patience due to our previous business with them. This review may have been a bit lengthy but believe or not, I did spare you the comprehensive play by play and painful details of dealing with Sam's Autoland. Sam... I sincerely hope this review gets to you and you re-evaluate your staff's workmanship and customer service. For now, we'll just hope our bed or tow hitch doesn't fall off when hauling the Airstream, due to poor workmanship and/or missing parts that we may still be unaware of. For all of those who reached the end of this review and for all of those who didn't for that matter, may you have a safe, prosperous and healthy happy new year in 2024! read more

I had 3 authorized places to go to after my accident. The damage on my bumper is not bad but I take care of my car that it definitely pissed me off that I had to get this done. I was hesitant on taking my car here due to reviews but I remembered years ago that I knew someone that took their car here and they did a great job on her car. Bert was the guy that definitely took great care of my car. He was communitive, professional and friendly. I'm extremely happy with their team who worked on my car. I appreciate the updates that they give me as well. They had my car on the time frame that was promised. My car just got sexier with age...haha (2005 Mazda SP3) read more

Sam's Auto Land - Body Shops Near Me - Gardena, California

DO NOT BRING YOUR CAR HERE!" unless you have money to blow on a car rental and don't want your car repaired in a timely manner. I've waited MONTHS for my car to be repaired and have yet to receive it. I dropped my car off NOV 15 2021 it is now JAN 19 2022. The completion sat was scheduled for DEC 17. All I get it text message status updates saying the completion date has been extended. It was also only small amount of damage on the front bumper. On top of that I received a notification of my car being in San Fran. I have yet to confirm this but I received a notification. Will be checking the odometer when I receive the car. I've attached proof of pictures below. -date of drop off -thread of extensions through status update -parking notification through a parking company I use. read more

Awesome body shop in the South Bay! I had an unfortunate event occur earlier this year and this place was approved by my insurance. All the staff here is very nice and highly informative. When I didn't understand something from the insurance they explained all the details nicely. When dropping off my car I opted for updates via text messages and got them daily. My car was even fixed a few days earlier which was a bonus. Upon picking up my car, Bido (so sorry if I spelled the name wrong), walked me through every major and minor detail of what was fixed with my car. I appreciated that kind of detail. Also a bonus, they cleaned up my car on the inside which I was not expecting since only the exterior was affected. I felt bad for the rushed mess I left behind, but was ecstatic nonetheless. Thanks Sam's Auto Land for everything! read more

Not a positive experience here. They act like they're doing you a favor by getting your business. I came in to get an estimate extremely complicated not to mention that the price was about 35% higher than the other two estimates I got. Hence I went to another autobody shop for repairs. read more

I was very satisfied with the work done by Sam's Auto Land. It's professional quality work and I drove away with my car looking like it's fresh off the show room floor. read more

I am at a lost for words at how quickly Sam's crew was able to locate my issue with my headlight bulb not working. Special thanks to Sam, Milo, Burt and Stephane for the customer service! The treatment you offer to your customers is outstanding... Hope you enjoyed the cookies! :) read more

https://www.dca.ca.gov/webapps/bar/complaints.php Copy and paste this link into your browser to file a complaint against Sam's Autoland. These guys think that they are invisible to justice. They cracked my front windshield while repairing the bumper. One of the guys, Matthew, admitted that they did it. Bert comes in two days later, and said they didn't. Look at the attachment. You know how they look around the car and check off damages before they start fixing your car? Notice my windshield is not checked off. I called the police and my lawyer. I filed a claim with the Better Business Bureau, as well as the Bureau of Automotive Repairs. I suggest you all do the same. read more

Sam's Auto Land - In this picture, the only damage to my car when I took it to them was the bumper damage that they were to repair. - Body Shops Near Me - Gardena, California

I would give more stars for this business if I could. I had the perfect experience from beginning to end. Emily was so kind and helpful from the start. Mido was also very kind and informative and kept me in the loop the entire time! I got my car back a lot sooner than I expected as well! Everyone was lovely, I would definitely go back if I ever have car trouble again :) read more

My vehicle was repaired two weeks sooner than originally scheduled and it looks great. They were able to evaluate the damage and send documents needed by insurance carrier. Sam's autoland came recommended by Southbay Toyota down the street & Sams met my expectations. Kudos to Sandra for all her due diligence in getting any documentation needed to insurance to get repairs and payment. read more

My husband's ML350 had it's share of dents and dings from long freeway commutes, and most recently an automatic gate closing on the passenger side before we could get clear. We decided it was time to get some estimates. We had seen Sam's Auto Land's commercial on Cox and thought we'd give them a try. We were not going through insurance so out of all the cash estimates, theirs came in the lowest. When we read some of the previous Yelp! reviews we were apprehensive but Jennifer was great! She took one look at the beat up side and asked, "do you love it?" Hubs does love his car. Dropped the car off on a Monday. 8 days later, as promised, my husband had his baby back and loves the job they did! Staff was great. Not sure why the other reviews are so harsh. I guess you get what you give. Thank you Sam's Auto Land! read more

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Had a great experience at Sam's Autoland. Vic was amazing! The staff gave us a timeline that was accurate and updated us everyday with the process. The work was perfect and looks good as factory. Highly recommend! read more

My car came out brand new! I got into an accident on 110 and the front and the back was really messed up, I got recommended to Sam's by AAA and from the start to finish the service was excellent. Very informative and reliable. read more

I was a bit hesistant to take my car here after reading some of the reviews. However, I am proud to say I had a great experience! I am wondering if it was because it was through AAA Insurance after a collision occured. Perhaps they give better service for insurance claims? I am not sure. Honestly, everyone was very nice and professional. They quoted us 10 business days and it was done in 4! Not only was it done early, but it the work was great. It looked outstanding. I even asked Bert some questions about the job to gather more info for my personal knowledge and he was very patient and accommodating with sharing the information. I would highly recommend this place to others and would return in the future! read more

Wish I could give a higher rating. Had a fantastic time and they were very thorough and made my car look like new. Washed it and polished it for free too read more

I HAD been a repeat customer for over 10 years. Never NEVER again! I brought my car in about six months ago after an accident. They told me the repairs would take two weeks tops-it ended up being over six weeks. Now, the repairs are already failing. I just had to replace a headlight that shorted out because they didn't install it correctly. I'm lucky that it was covered under my extended service contract, but I'm P*SSED! read more

I've been eager to write this review as the only good thing about my brand new car getting hit by a lady wearing hot pink with a cast on her primary arm was the service I got from Sam's Auto Land. I choose Sam's bc they work with South Bay Toyota and since that is where I purchased my car I wanted to keep it in the family so to speak. I showed up about an hour after the accident and just getting off the phone with my insurance company and even without a claim number they still took my car and started the paperwork. It was pretty much a breeze and I basically signed a paper, showed them the damage, got the sympathy of "You don't even have plates yet", offered if I needed a ride since I live local, and was on my way. I had to make a stop by the following day as I left some things behind that I needed and they were more than accommodating to escort me back to the work area to get them. I also had the claim number to give them and they were on top of it and had it already. I had to stop by a second time the day before I was to get my car back for one last thing. At this point my car was in the painting process and completely wrapped up, taped and covered in plastic. I felt so bad that they had to unwrap one side but the kind man that showed me back said it wasn't a problem at all. Everyone was kind and provided great service. They really made this annoying situation a easy breezy experience. There is an Enterprise Rental Car Company on site so if you need a car it is very convenient. They work with most insurance companies and their is an assigned Sam's rep per each company. Someone always answers the main phone number and sometimes you may have to leave a message for you primary contact but they always called back fast. Picking up my car was a breeze. My insurance check came in my name only but I was just able to sign that check over to them. They DO NOT take personal checks so debit or credit cards are accepted only. The only downer is that they are located on two major busy streets- Western Ave and Artesia Blvd. Their shop is large but the parking lot in the front is narrow and kind of hard to get in to off busy Western Ave. as if you are heading there via North, West or East you have to pass the place a little ways and then make a u-turn. Do not dare get tempted to park in the HUGE wide open Yorgo's Burger lot as they have a parking guard out on the hunt. Even though I only had to cover the cost of my deductible I felt the repair cost was reasonable and actually veered towards the lower side for all that they fixed. I highly recommend Sam's Auto Land for auto needs. read more

Sam's Auto Land - Body Shops Near Me - Gardena, California

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5-stars based on the advice they gave me. I had a scratch that was going to cost me a lot of fix. The dent was minor and you couldn't notice. One of the 2 scratches was right between the side panel and the bumper so you would barely notice it. Immediately the guy said it is a lot to fix it. He recommended we buy touch up paint for about $15 at the dealer (it was more but still will save me hundreds). I love honesty like this. I would come back just on this premise. read more

Took my car here after a high school girl hit my car since it was close to work and one of the places that will handle a Mercury claim. Made an appointment to get my car inspected and after waiting for a bit, a guy went with me to take a look at the car, took some pictures, and discussed what will be done. Turned out to be a minor fix and he said that it'll probably take 1-2 days. Got a call 3 days later saying my car was done. 1 day more than estimated, which wasn't too big of a deal. Since it was a minor fix, they explained what they did for a bit and handed me the keys right at the reception. Pretty easy process I must say. Would've been nice if someone came out and showed me what they did though, like a few other body shops I've been to. Car looks great and drives well for now! read more

My truck was broken into, so my insurance sent my truck to Sam's autoland worst mistake! They had to keep taking my truck back because they kept messing up whatever they were supposedly "fixing" to the point were they declined to take it back and fix what they did! I had to take it to another mechanic who said they fried wires where they were fixing. At the end my insurance declared my truck a total loss. This is the second car Sam's autoland messes up of mine the first one was my 2017 Mercedes C300 the lit up in flames also for electrical issues where they "fixed". They do NOT take responsibility for their mistakes! Do NOT go there horrible customer service!! I am now going to sue them read more

An automatic gate hit my passenger side of my 2018 Honda Accord Sport in 2019. Bert made sure that the car fixing process went smoothly. He was very professional, had good communication skills, and excellent customer service skills. What really impressed me was how he and the other employees were extremely helpful throughout the entire repair process. I remember enjoying looking at the celebrity photos and other sports memorabilia in the waiting area and office. It is wonderful that those special photographic moments and sports memorabilia can be shared with the clients. I have high regards for Bert and his colleagues at Sam's Auto Land. If you have not already checked them out, Do so for your auto body needs. read more

Made an appointment to bring in my 2018 Nissan Leaf on a Monday for some minor bumper and quarter panel damage. My vehicle was inspected and I was out of there in about 15 min. I opted for text message alerts for my vehicle's status and I was kept in the loop every step of the way. I couldn't believe it, but my vehicle was scheduled to be finished by that Friday - (less than 5 business days.) I was given a phone call that Friday at around 3:00 that my vehicle was ready for pickup. When I came by at 5:00, they asked me to inspect the vehicle. The damage (plus a few nicks in the front bumper) were all repaired to perfection. They detailed the inside of my vehicle including floors, seats, dash, center console, and floor mats. I swear my car looked better than the day I drove it off the lot! This place is amazing. Highly, highly recommend. A+ read more

I brought in my 2013 BMW 328i to get it repaired after being involved in a car accident a week prior. A car had backed up into my car's right front passenger door, denting it so significantly. I took my car on a Monday morning and was warmly greeted by the staff. After the initial inspection I signed paperwork and was promised about 7 business days. I chose to get email alerts of the progress of the repairs. Not only was my car repaired in a timely manner, I actually received my car within 6 business days! I also appreciated the daily notifications of the progress of the repair. Everything was done so efficiently and they even repaired some of the scratches and dings that was not part of the initial repair. The repair was done so perfectly and my car was washed, waxed, and vacuumed that I felt I drove it out of the lot for the first time. Also, they gave out a mug when I picked up my car! The staff were all very friendly and accommodating. Overall, I am extremely satisfied with the repair and the service provided by Sam's Auto Land. Thank you!! read more

This place is the best. The customer service is impeccable and the repairs are unbelievable. They go above and beyond the repair needed, to make your car look like new again. My parents used their services over 30 years ago, and I just recently used them, and they are still the same AWESOME. If you need your car repaired, this is the place, and they have a car rental business on site, so you don't have to be without a vehicle. read more

The actual work was done ok, but the customer service was awful! Too bad the hard working guys in the back of the shop are dependent on the morons in the front. Nobody acknowledges customers when they come in and everybody's busy doing nothing! This place could definitely use a 10ft rule (whenever you come within 10 feet of anyone you acknowledge them, say hi, and ask if they need help). Common business practice. Nobody could be bothered to serve the customer. All things considered, with that customer service i wouldn't return. There are plenty of other body shops that do great work and give effort and attention to the customer. read more

Horrible job save yourself a headache and go somewhere else!!! I will never recommend this place to a friend or family member .

Made appointment to get an estimate for my auto repair. Went and got an estimate from Matthew. Told him not sure if going thru insurance or not. He stated he would also have a couple of pins put into an unrelated to the accident section of my car for free that was loose if I brought my car there. Decided to bring my car there for repair as a result of Matthew telling me would also fix something else on my car. Made arrangements for a rental car company to pick me up from there. Art came out to look at damage & showed him also about the area Matthew agreed to have repaired free. He said he will not repair what Matthew told me they would repair & that he's new there. He then refused to repair my car altogether because he was worried I would give them a bad review. He was very rude the way he spoke to me. Clearly not customer service oriented. read more