Had both my Tacoma and Camry repaired here at Bravos in Pico Rivera. That was the best decision and experience ever. The outcome was a solid 10. every detail was a complete professional job, you won't regret having them work on your vehicles too. read more

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We were happy with Bravo. They did great work on a collision repair service, stuck to the estimate, and even did a couple additional steps without charging extra. We would use them again. I'll share some before and after pictures. read more

I went to Bravo Auto Collision when my car got hit and they took such great care of my car! They replaced the entire back bumper and kept in contact to update me on a regular basis until the car was ready. They even gave my car a detailed wash! read more

When we attempted to bring these issues to their attention, we were met with rudeness and hostility. As Deaf customers, we tried to communicate as best as we could--both through gestures and by showing them the issues on our vehicle--but instead of trying to understand or assist us, the staff became visibly impatient and dismissive. At one point, we were even told to "get out," which was deeply upsetting and unacceptable. We felt discriminated against and disrespected simply because we are Deaf and required a bit more effort in communication. Rather than providing customer service and addressing our concerns, they chose to push us aside and get rid of us as quickly as possible. This experience left us feeling hurt, frustrated, and taken advantage of. Based on how we were treated and the poor quality of work performed, we cannot recommend Bravo Collision Center. Their behavior was unprofessional, and their lack of willingness to work with Deaf customers reflects a serious lack of inclusivity and respect. read more

Employees care about their work. They do work the right way. They will fight the insurance company if necessary. read more

Please beware they are not a good body shop and they do no stand on there work. They also stated on the invoice that they had used new parts. Please beware the father and son are in kahoots with each other. Thought it would be ok because I was referred by South Lexus. Ask for old parts Please ! read more

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Company did an amazing job repairing my car it looked brand new when all the work was completed! Would definitely recommend to anyone! read more

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Cannot recommend this shop enough!!! Just picked up my car from their shop and it looks better than it did before I purchased it! The quality of service and customer care is outstanding! If I could give them 10 stars I would. Thank you Cheril, Juan and the Bravo team for taking such good care! read more

Outstanding customer service and work. I took my car in for repair and they had it back to me in no time at all. read more

I had to change my side mirror. Lexus delayed the delivery of my parts but Juan Jr. made effort to get it fixed ASAP. He's very helpful and friendly every time my car needs repair. Everyone at this place is very professional. Thank you. read more

Had some bodywork done on my car a few months ago here at bravo Happy with the results and impressed by the service was always kept up to date on the progress of my car Over all very satisfied with the results Would repeat And definitely would recommend Thanx bravo collision!! read more

I want to thank all of Bravo Collision employees for being awsome! they did an amazing job with my girl's car (Lexus RC 200t). Customer service was impeccable every single time we called they responded with accurate information. They also advocated for us, Our insurance company was being cheap and tried to cut corners by trying used parts on our car. Bravo did not allow them and got us new parts for our vehicle. Thank Bravo Team. Edgar Chavez & Christi Kennedy. read more

Juan sr and his team were absolute superstars in terms of communication, service and support in dealing with me and the process of getting my car repaired. Juan sr has a lot of experience, and their shop is Lexus certified which is part of the reason I took my Lexus to them for their care and concern. I would highly recommend bravo auto collision and their team for anyone who needs repairs done efficiently and done properly. If you need any guidance or support in terms of working with your insurance provider they will be very patient and useful to you. Thank you Bravo for a wonderful experience! read more

Brought my car here after being recommended by South Bay Lexus. Place is borderline fraudulent. I had bought the painted parts already from South Bay Lexus who said they wouldn't install them and to bring it in to Bravo. I called to set up an appointment. Upon arrival, I sat there waiting for a good 10 mins. When the person came out to quote, he said he doesn't work on Lexuses and needed to call someone else (what's the point of setting up an appointment if I can't even get a proper quote). Ended up quoting me somewhere around $700 just to install. No paint, no repairs, just install. Said that after the install, I would need to take my car back to South Bay Lexus to recalibrate the camera as well. Took my car to two other places, prices were both $250 and under for install only. The second place just laughed when he heard someone quoted me $700 for install and said Bravo is notourious for that. Definitely a scratch my back, scratch your back relationship with South Bay Lexus. South Bay Lexus sends people to Bravo, Bravo sends them back to South Bay Lexus. Avoid this place at all cost. Even if your insurance is paying for it, should not support businessses that commit insurance fraud. read more

I didn't have a good experience with Bravo and regret sending my vehicle there for a few reasons mainly. 1. Lack of attention to details 2. Lack of communication among staff 3. Not responsible I sent in my vehicle to fix a dent on the rear panel. No parts were needed to replace. According to them it's just metal work and paint. They called me on a Monday that my vehicle was ready. When my husband picked it up, the paint was not completely dry, causing uneven paint lines. When we pointed out, the tech said just bring it back on Tue to have it fixed. I called Tue to schedule drop off. Receptionist was not aware of any issues and had to ask the tech what to do. I ended up dropping it off on Tue and when I pick it up on Wed, paint defect was corrected but on the edge of the door, there was a very small dent. I pointed out again and the tech went "oh it was from your seat belt". When I firmly said it was not there yesterday and it's impossible to have seat belt dent the car metal, the tech went "I'll check the pictures we took, talk to my boss and let you know". Needless to say they have not called me since 4/20/2022. At this point, I'm frustrated with their service and don't believe that they could do a detailed job on the car. I would never use them again! read more

There are not enough good things I can say about Bravo Auto between the quality of work and the quality of the staff. Unfortunately I have been a repeat customer for over 10 years but when my car needs work after an accident, one thing I know for sure is where it will go. Shame on me for not writing this review sooner, but this incident hit a little different than others. Long story short- my car was involved in a hit and run while parked outside of my home one night. I was devastated but I knew my car would find its way back to Bravo Auto and I would be welcomed with open arms. Well, it turned into a long battle with my insurance who attempted to total my car out and basically walk away from the idea of giving me my car back. Bravo Auto stood by my wishes of getting my car back despite it being 12 years old. Eventually the battle was won and the repairs were approved. I picked up my car today and let me just say- they truly went above and beyond the call of duty through the very end. When I saw my car it was as if it shined in a new light- I was so excited and very happy with the work put in. While the actual work to the car is definitely amazing- it really would not be what it is without the continued efforts and support of the staff. I can say so much about many of them, so there is no need to name them- instead, find out for yourself if you find yourself in need of body work and repairs. They will treat you like human, welcome you with a smile (even while masked), they answer emails, pick up the phone, they do not hide even from the toughest situations. So it is unfortunate that we know each other on a first name basis but how lucky am I to know that I can truly trust a body shop......... a business that is regularly frowned upon for different reasons and an industry where it is hard to be confident with the unknown. Get to know Bravo if you are in need of such services, they are awesome. read more

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Took my car in for a minor repair; the plastic trim had broken off above my rear passenger tire. One of the representatives came outside, barley looked at my car, and gave me an estimate of $500. When I asked for a printed estimate to give to my insurance company, all of a sudden, the estimate decreased from $500 to $271. The representative told me that they would have to remove my bumper fix my car. Come to find out that was a lie. Ended up taking my car to another collision repair shop suggested by my insurance company and only paid $116. read more

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November 2023: A year or so later and I'm back this time with two Lexus Suv's unfortunately. Luckily, I had Juan, Juan JR, Stephanie and their entire team to give me another five star experience on both my cars. I appreciate Juan Jr going above and beyond making this process much easier. read more

I've had my car fixed here 2 times and the work and customer service has been the best! Thank you Juan Jr. For always priding me the best and most professional help. Kelly read more

My vehicle was hit on the rear back in October 2021. My good friend and neighbor recommended Bravo Collision ( she spoke highly of them ) and I'm glad she did. From beginning to end the service that I received was outstanding... The quality of work was excellent. Thank you very much to Juan and the amazing Bravo Collision team!! read more

The customer service and the quality of work here is fantastic. Whatever you need to get done on your car gets done!! All the staff and workers are amazing. read more

Juan was amazing and they did a fantastic job! We had 2 experiences here and they were great. Very consistent. Thank you, Juan Gonzalez for the high level of customer service. read more

This collision shop was recommended by Infiniti South Bay, and they were very friendly and responsive. Importantly, they were willing to give me face-to-face feedback on a small bumper issue, and did not pressure me to do repairs when they weren't necessary or too expensive. read more

The repair was done to my satisfaction in the end, but customer service and communication could have been better. I was side-swiped and had damage to the front quarter panel, driver door and rear door. When my husband arrived after picking up the car, I was very displeased with the imperfections. Upon return, we were told the car was not complete (no mention of this to my husband) and needed to come back in two weeks for buffing. I had to get back to work and took their word for it because I was too busy to be stressed. Two weeks later, we were told the portion of my car with imperfections could not have been caused by the accident, and I must be the one who damaged my car. : O The owner told me they would still fix it but would have to charge my insurance more (second supplement). I took issue with this because the story was completely different than it had been two weeks ago. Again, the owner asked why I was annoyed - he was charging my insurance and not me! I told him that while I was pleased to not be ripped off by them, I would prefer my insurance not be ripped off either. He would not budge and I wanted my car fixed, so I let it go. They also billed my insurance for the window tinting they put on my car (without my authorization) and then removed (because I complained). I brought this to their attention and asked them to refund my insurance. I called my insurance shortly after to ensure they were refunded because I did not trust Bravo to their word and was told they were sent a THIRD supplement and still ended up owing more. I found this a little suspect but could obviously not do anything about it at that point. In fact, I was just happy to be done and never have to deal with them again. read more

Very helpful and reliable. Communication is consistent. Our son who is the servide manager at Mazda recommended we use this shop over others in the area. read more

I have been here a couple times and they never disappoint. The customer service is excellent . This place always makes sure to answer any questions or concerns you may have . I've always gotten my car back looking amazing . read more

I took my car to Bravo for repairs, when I went to pick my car up the check engine light was on and the rep tried to tell me I brought the car in that way which was not true. most of the damage to my cars body was repaired however they did not fix the car as they should because they did something to cause a mechanical issue, or the issue came from the car being hit and they refused to fix it and threatened me to take the car, or I would be charged storage fees. They should have repaired the entire car. I don't appreciate the issues they caused and the fact that they were calling me a liar about the damage to my car I will never use that business again and AAA is in partnership with them to deceive people and cheat them. DONT DO BUSINESS WITH EITHER!!!! read more

If I could give a zero star I would. These people are crooks. My daughter brought her car to get the front bumper replaced. Insurance was covering it and they kept meddling in how it was going to be done. Insurance gave the money to my daughter and she would pay. They kept insisting it wasn't done this way. This should have been my sign to go elsewhere. During the repair, the mechanic called to say she needed a new flap over the tire. Quoted me 80$ and I agreed. Went to go pick up and the flap was now priced at 200$. Their solution was to take the flap off. I went in and spoke to the manager and he was still trying to say they quoted me 200$. They did end up taking off the 200$ after a huge fight about it. Really poor business and not acceptable read more

Had my car at bravo Auto collision. Because some lady hit my car when I was parked. They did an amazing job made my car look new again thank you guys so much. read more

Bravo Auto Collision - Body Shops Near Me - Torrance, California

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Took my car here after an accident and their customer service is horrible. I accidentally spilled some WATER onto the cement getting back into my truck and the worker kept looking at it and looking back at me shaking his head. Not even that come to find out they wanted to keep the same door instead of replacing it for a new one unlike Rons auto body shop that wants to replace my door for a new one due to it being 2022 and only having 8k miles. The damages were sufficient enough to get everything new. Don't recommend. read more

Thank you Bravo for the amazing work! I brought in my car for a repair, and the team was able to give me a quote on the spot. The team here is very knowledge on Hyundai vehicles and provided great advice, especially with considerations working on electric vehicles. The front desk is very friendly and patient, willing to answer any questions and follow-up. Juan Sr was a pleasure to work with. He set me expectations and delivered. Everything used here is OEM. You get what you pay for here. In fact, Juan Sr was able to finish my repair under the original quote. Thank you so much! Highly recommend read more

This is my second time coming here to get work done on my front and back bumper. They told me it would be 10-12 days but they did it in 3 days. They are so fast and efficient. Not only did they do AMAZING on my car but they washed it. They will always have my business. Customer service is out of this world. They're so hospitable and take extra care of you. I always feel taken care of in their care. This is my go-to if I need body work. read more

My husband took his most prized car, an immaculate 11 year old Jaguar Super V8 with 14K miles on it after a very minor rear end collision because Bravo was recommended by a local Jaguar repair shop. He dropped off the car for an estimate through insurance and was told by Bravo that his car was totaled and that the repairs would cost over $22K and not to bother with insurance because they will total the car. Disappointed and dismayed he took it to 2 other very highly recommend shops to additional quotes and 2 other shops both quoted mid $5000 for the same repair. In fact Bravo had markings all over the inside behind the bumper so they all could see the same damage that Bravo did. Insurance covered it all and didn't total our car not even close. Bravo told my husband that any insurance adjuster would total this car. The person we spoke to was JUAN. In retrospect we realize that JUAN/Bravo was either trying to get us to pay for the repairs ourselves by telling us that insurance would total the car in effect making us believes we had no options but to pay out of pocket or was trying to maybe to get us to give up the car or something. We felt like we were being hustled for sure. Read other 1 Starr reviews. I guess JUAN has a reputation. There is something very wrong on how they treated us. We would have gladly paid extra for perfection but 4x the cost of Geico recommended shop and a second place we found and they were certain the insurance adjuster would total the car. read more

If I could leave zero stars I would horrible service I've been waiting for my car estimate for over 1 moth they keep telling me there going to send it today but they never sent it. I do not recommend this place horribly service read more

I spoke with their front desk person and explained I got into a car accident and I want to get an estimate from them. I drove 30 minutes to their shop and when I ask for an estimate, I was blankly told you first have to tell your insurance company you're going to go with us before we can give you a quote. I explained that I have not made my decision if I want to go with you guys or another place, but first I want to get an estimate to see what parts you guys need to change, how long he's going to take an extra. The front desk person told me to wait and talk to one of their estimators. Their estimator multiple time told me that first I need to call the insurance company and tell them I want to go with them to repair my vehicle before they can give me an estimate. This makes no sense! I explained that I'm looking to see an estimate and compare estimate of their shop with another shop and then make a decision. I don't want to tell insurance company that I'm I'm going with you guys before I am sure about it. I faced wall off resistance just to receive an estimate from them! I highly recommend to go with Scandinavian Coachcraft located in 2233 Colby Ave. They did everything I asked and not once tried to challenge me. Very easy to deal with. read more

They did an excellent job on the smash I received from a hit-and-run on my new 2017 convertible Camaro. However, when I brought the car in I wanted them to do extra things on the scratches and minor dings as this car was a rental car. When I picked it up, they forgot to do all of the other work. You would think they would've wanted the business as I asked them to do about five extra things besides the original smash. I also asked them to fix the inside door panel which kept coming off. Two days later it came off! Also the convertible top mechanism was not working properly. I had a specialist look at it, bleed the hydraulics and failed at fixing the problem. I brought it back and waited a half hour for them to take care of the door panel again. Three days later it came off again. I also had a problem with the mechanism on the convertible top that was unrelated to the collision. They said they would fix that for me. They kept delaying me on it as they said they were waiting for a "part". Needless to say, it was never done. So far I've not wanted to bring it back there. It shouldn't be this hard to have your car fixed. read more

This is an awesome company. They performed high quality repair and exceptional attention to details. Definitely a top notch service provided from front office to the service department. Highly recommended! read more

Granted, even though the reasons you go to a collision shop aren't ideal, Bravo makes the experience much better. First off, anyone who works there, and I mean anyone, treats you so kindly and respectfully. Secondly, the way they set everything up, keep you updated on the repair process, talk to Enterprise rental, and just keep you in the loop in general is far better than any other auto place I have ever been. A gem in the south bay for your repairs. read more

service was prompt and friendly. Very happy with the repairs will definitely recommend to friends

My experience with Bravo was amazing. Parts took a while to get there due to COVID but once I dropped it off it took about 7 days to fix. Overall the kept me updated every step of the way and reception was very professional and nice. After I got my car back I received it washed and vacuumed. My car looks like brand new and like nothing ever happened read more