Done many cars here old and new. Tim and his team do a great job. From oil to mechanical to body work and back again it gets done right. Been coming here for years. read more

I came in with a difficult job after a car crash 7 years ago. The business owner did a great job at a great price. I came in with another job to repair my trunk which needed to have a body alignment in order open and close properly. Again, a great job at a great price. read more

This has to be the best Mechanic in Gardena Tim has been honest and Reliable since I started going to him about 4 years ago many other places will charge you an arm and a leg and a half of your life savings because they don't care and just want your money but not Promise Auto they do Elite work and they care and this is the kind of place I will return to any time I need my car serviced Tim I appreciate you guys so very much and wish you the best in all of your business endeavors Service. A+ Quality A+ Value. A+ read more

This is my second time bringing my Honda Accord Hybrid EX-L to Anne, Tim, and the rest of the crew at Promise Auto and once again, they exceeded my expectations. From start to finish, their professionalism, transparency, and genuine care for customers shine through. Both times I've been here, I've received nothing but excellent service. What really sets them apart is their honesty; they take the time to show you exactly what was repaired and even the old parts they replaced. That level of transparency builds so much trust and reassurance, and it's something you don't often see these days in auto repair shops. Anne and Tim run a tight ship, and you can tell the entire team takes pride in their work. It's clear they value their customers and stand behind the quality of their service. If you're looking for a place where you'll be treated right and your car will be in great hands, Promise Auto is it. Highly recommend, I wouldn't take my car anywhere else! read more

Promise Auto - Auto Repair Near Me - Gardena, California

As always I am incredibly impressed and highly recommend the service at Promise Auto. Tim explained the necessary repairs for my MBZ E350 fuel pump & belt kit clearly. He provided a detailed estimate upfront, explained things clearly. He kept me updated & even gave options on additional services that could wait, when another put the fear of God in me. No high/pressure upsell. His wife Ann even agreed to drop me off /to pick up. I always feel confident in my car's safety and will definitely return. read more

I am so incredibly grateful for everybody and their continued amazing service. They really make it feel like a friendly neighbourhood business and the few times I've had to bring my vehicle in, They have gone above and beyond. Can't recommend them enough. read more

I was referred to Promise Auto by a good friend. I have been there at least 3 times and Tim and his team are honest about the work that needs to be done and reasonable about the price. I believe that Tim is one of the last honest mechanics and for that reason, I'll refer and keep going back to him. read more

I brought my car to Promise Auto because the engine was making some unusual grinding sounds. I texted beforehand and got a quick response, so I brought the car in. Tim checked it out and quickly diagnosed the issue--it was the alternator. He gave me a clear quote and suggested a few other services I might need, but there was no pressure to do anything unnecessary. I appreciated how he explained the parts and work. Overall, honest, transparent service at a fair price. read more

I came to Tim on recommendation from my father and brother. My 2015 Scion tc needed the CV joint axle replaced. Tim quoted me quickly and fairly. The part itself was more expensive than labor. I showed up to Promise auto at opening time and secured a loaner car which is great. Not many shops have loaner cars you can borrow to run errands while your car is being worked on. The work itself didn't take long, about 3hrs from drop off to pick up. I don't live near by but I'd definitely return to promise auto for future work. read more

Tim and Ann are the best. I drop off all my vehicles with them . a blind buy 95 f150 for a full front end rebuild, taillight repair, and fuel tank repair it now drives like factory. C5 corvette fiberglass repair and paint came out looking like glass! Hes worked on my 1960 karmann ghia doing a full paint job and rust repair that won me some local awards at VW meet ups. He's worked on our 1987 Ferrari gts doing an amazing paint match in Ferrari's which is very hard to do. A 1967 Camaro rs convertible motor rebuild. Communication is easy, work is honest, prices are fair, and he doesn't try and upsell you on things you don't need. I recommend promise auto from your daily to the toys in the garage. read more

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Timothy the new owner has worked for the previous owner longer than I can remember. Recently I towed my 2002 Honda Accord V6 to Promise Auto thinking that my motor had given out. The car was shaking at idle, and felt like it had blown a head gasket or some major engine issue. Not knowing the amount of damage driving the car might incur I called Tim and explained my situation. Tim listened to my story and told me to bring the car in so that he could diagnose the problem. Within 2 hours of leaving my car he called with the good news, that the motor was fine and actually 2 of my ignition coils had given out. So pretty much my car was running at 66% or 2/3 of the power. So instead of just making me pay dearly for a number of possible engine fix remedies that most shops would recommend, Tim said he could get get the car back up and running with 2 new coils + labor for $250 out the door. I was initially thinking that I need to start looking for another car but $250 to get my car back and running like before was a steal. Tim is an honest guy and really takes the time to make sure your car is safe and sound while not trying to break your bank. I would highly recommend Promise Auto for all your car maintenance needs. read more

Amazing, quick, and friendly service. I had a large scratch on the passenger rear side of my Tesla and a friend recommended I visit Promise Auto. Tim and Anne got my car fixed in less than 2 days, which was extremely helpful. The quality was amazing - my car looked brand new, and for a great value. I previously received a quote from elsewhere for over 3x the price and 3x the repair time - I'm so thankful I went to Promise Auto instead. I will definitely be recommending all my friends and family to come here in the future. read more

Tim is simply awesome. I have never been to an auto shop that I trust so empirically. He's always trying to do the best for me when I have problems. I have recently moved to OC and Promise has been so good rather than send it to the local auto shop I had my car towed to Tim. They are that good! read more

The owner couple is honest and trustworthy. I appreciate that they told me I didn't need to fix the item I originally came in for. it just needed the screws tightened, which saved me a lot of money. I ended up getting a road trip inspection and an oil change instead. The owner also reminded me that my tires are due for a change soon. The service was great, and I like that this new location is in a quiet neighborhood, so I don't have to worry about traffic. read more

Tim and Ann are great! Trust worthy and reliable! Highly recommended! Grateful to have found a trustworthy mechanic!

I give Ann 5 stars i took my 2019 Chevrolet Malibu to have my front fender and hood painted she gave me a great price and I even was given a loaner car while they had my car it's looks great thanks a million I will highly recrecommend Promise to.everyone in need of a paint Job or mechanical issues they do.it all read more

I am long overdue for this review. My family and relatives has serviced our cars here for almost 20 years!! Started with William. When William retired, Tim took over the shop and he's doing a great job! He's honest, knowledgeable, reliable, and prices are very fair. Some mechanics I've experienced in the past take advantages because I'm a female and they think I just will agree whatever they recommends. Well, I've learn somethings about cars since I hang out with Dude. Aside from maintenance and mechanic repairs, they also do exterior paint jobs We've serviced 3 Toyotas, 1 GMC, 1 Ford, 1 Hyundai, 1 Infinity, and 1 Lexus here and will continue to service our family's vehicles here with Tim. read more

I came in for a spark plugs change and Promise Auto went above and beyond as always and here is the story . I usually go to other place for my oil change and maintenance and was told everything was okay . Promise Auto told me that all four of my tires need to be replaced right away because it was super worn out and would affect my safety. I wasn't aware of the situation and driving would be dangerous ! They told me the problem free of charge. You don't find this type of honest service in LA much anymore . The owners are very kind and honest , please come support this reliable and trustworthy establishment. Thank you read more

I am wowed! Found this place on yelp because I needed to get some damage buffed out of the body of my vehicle. Silly goose me accidentally scraped against my garage. Wish I had taken a "before" photo to show not so great cosmetic damage on the body above and slightly around my back tire. Someone at work said the damage would likely cost around 600 at a shop. Nope. Not at Promise. The manager, Tim buffed out 99 percent of the damage with ease for wayyyy wayyyyy less. There were 2 scratches left and he recommended I get a touch up pen from the dealer that matches the color of my vehicle. So with the buffing out at Promise and the cost of the touch up pen at the dealer, costs were far less than expected! I also had Tim check the tire pressure and filled the tires up. They do everything except tires and alignment. Service was kind and professional. As a walk in, I left my vehicle there and ate lunch at Rascal's a block away, came back and my vehicle was good to go. read more

Promise Auto - Cute garden area w/chairs to wait in. - Auto Repair Near Me - Gardena, California

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Absolutely the best auto repair shop that I've ever used! As always, Tim was very responsive, competent, friendly, helpful, etc., etc., etc. I can't compliment him and his staff enough! Set up my appointment to do a timing belt service on my 1999 Toyota 4runner and it was done to my satisfaction and more. They realized that my radiator cap wasn't holding pressure so they replaced it with a new one as well as filled it up with new coolant and put 3 qts. of oil in the crankcase. They didn't have to do that but that's one of the reasons why they are the best. Thank you Tim and staff at Promise Auto for taking care of my vehicles and for not only being a great mechanic but a great friend as well! read more

Amazing shop that provides quality work and exceptional customer service! I own a Jeep Wrangler and go off-roading quite often. There was a day when I caused some body damage and was looking for a shop to help me with the repairs. After driving all around town I found Promise Auto. Wow, the quality work and fast turn around was amazing. You would not be able to tell there was any damage. The shop is owned and ran by Tim and his wife. I'm very thankful to have met them. They have earned my business and my loyalty. Definitely coming back for all my repairs. read more

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Friendly customer service, excellent work and very affordable! Been coming to Tim for years and always a pleasant experience

Great guys, will go out of his way to help even though he is always busy. Cost conscious and did not give me advice just to make a quick buck.. read more

I needed my rear brakes changed badly. When at a different auto body place they wanted 100's to change them out so I decided to buy the rear brakes myself to put on or take to a mechanic that would do it for a fair price. Since Promise had a good rating I contacted them. The guy I spoke with was curious and told me it'd be less than an hour to get me out plus to change both brakes out in the rear was a fair amount so I went there. Upon arrival I spoke with him and right away they started working on my vehicle. Half way through I told him about my tires being rotated since the rear tires were already off. He was kind in his thought process of rotating them. Overall, I am a tough sell since customer service is highly lacking in our society but here they treated me well, offered a fair price and he kept his word with quickly getting me on the road again. I appreciate the overall service they gave. I will be back. read more

I have had Promise auto work on 4 of my cars over the last 15 years. They have always done great work. On my family's cars. They have very fair prices. I should have write a review earlier. What prompted me today is that after I dropped my Tesla off I had trouble calling Lyft and Uber. I went back to Promise and Tim offered me complimentary use of one of their cars. I truly appreciated this kind gesture. read more

It is really hard to find an good mechanic. Near impossible to find a great one. I've gone through many in my years. No one is going to be perfect. I stumbled across this one nearly 10 years ago. I've been to some in Torrance that were downright con artists. Not going to call them out but I had one guy try to charge me for a headlight replacement for $450, when I knew it was only a bulb replacement....which Tim independently assessed w an honest charge of $20. No one in this industry is right 100% of the time. My assumption is that you will always have to take a chance. After nearly 4 decades of having car issues from east coast to west, I'll take my chances with Tim and Promise Auto. They've serviced my Toyota, Infiniti, Mercedes, and Porsche. This shop is the only one I've ever recommended to my friends. read more

AMAZING work and GREAT turn around time. I was referred to Tim and upon meeting him you feel good energy, very welcoming and honest. Pricing is also very reasonable. Thank you Tim and staff for a wonderful experience. You have definitely gained a customer and will highly recommend your services to others. read more

Awesome service. Tim provides top notch customer service. It shows in his attention to his work and his humility. I used to take my Tesla model s to Jim and Jack in el Segundo but they always gave me an attitude about them being Tesla certified shop and they don't care if you have to wait weeks just to get a part. Tim is more than willing to take the business and he won't give you the attitude that people at Jim and Jack will give you. Too bad Tim is not Tesla certified. But as long as the work won't void any warranty I would bring my work to Tim whenever I have the chance. read more

I drive from Irvine every time I need any sort of maintenance or am experiencing car issues. That's right, Irvine to Gardena. Introduced by a friend of the owner, the drive is worth it every time because I know and trust that the shop will not take advantage of me. I've gone to other shops where they try to quote me for $1000 worth of unnecessary work but I've never experienced that here because the owner conducts an honest business. Tim always makes sure that my car is okay and that I know what is happening. Highly recommend! read more

I was referred to Promise auto shop by my neighbor. I met Tim Fu, the owner, and mentioned to him that my Mercedes needed a service B1. The service took about an hour which is a plus. Tim only charged me for the service B1 with a very reasonable price. He didn't recommend any extra unnecessary service. What an honest mechanic and owner! Also, he is very nice! I highly recommend this shop! read more

Fast, reliable, honest, fair, and respectful is how I can describe this shop. Had to get some maintenance done to my 2006 Ford Escape Hybrid and wanted it done fast. Found this shop on google and called them. Tim gave me a fair price, told me to come in, and he finished the job quickly! He doesnt seem the type that would scam people that doesnt know about cars. I was so happy with the service I brought my girls car for an oil change right after. Ill definitely br returning for future services. Thanks Tim! Shop gets a 5 star from me. read more

Promise Auto - Shop is located on the right side of the plaza towards the back. - Auto Repair Near Me - Gardena, California

Wow Tim and Ann the husband and wife dynamic duo power team are amazing! Had a leak in my coolant and they were able to fix it right away and take my car in same day with a completion date of next day! They picked up my phone call right away and I was able to stop by same day! What a hard working and amazing team they have and their auto body shop is in a prime location in the Southbay with excellent customer service! I see that the owners work on repairing the car themselves which is amazing as they definitely know what they're doing! I love supporting business owners so come here for all your vehicle maintenance and repair needs! Will be picking up my car tomorrow end of business and they're installing original manufactured parts for me with a 1 year warranty which is awesome. Will definitely be using Promise Auto LLC for all my future car maintenance needs! Amazing value they even washed my car for me and it looks brand new! read more

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Excellent reliable service. Great value and warm customer service. Best place to go for your auto needs!

I was referred to Promise by a friend of mine when I was getting quoted really high at two different places. I needed a simple repair for my glove box and Tim was really helpful and accommodating. It took him a minute to tell me that I needed one piece that would cost $12.95 me at the dealership. While I was there, I asked for new windshield wipers and my drivers side door to be fixed because it wouldn't stay open. These requests were all taken care of at a great price I had all that fixed in one trip and I will continue to drive back here (about 15 miles) for any auto repair needs in the future. Thank you Tim!! read more

I was referred here by a friend and I had some small things fixed here at first; over the years though I've had a variety of jobs done here and they've been really great. Honest, hard-working, very fair prices, works with you and your schedule. Fast turn-around, just really great all around. Would definitely recommend. read more

Superb service. Very competitive pricing. High quality workmanship. Collision repair on my Mercedes was perfect. Ask for Tim. He is the best read more

I needed a trailer hitch fabricated for my car to go from 200lb weight to 600lb to hold a motorcycle and Tim completely fabricated it from scratch with custom pieces and welding. He went above and beyond on this job and it is a lot better than I expected. He's the real deal and can make pretty much anything happen. I 100% recommend Promise Auto read more

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Tim's a rockstar he doesn't leave you in the dark and is quick to respond and send updates on the car. I bought a c5 corvette with fiber glass damage and a broken harmonic balancer. I bought an ATI super damper and he installed it along with new belts and didn't overcharge me. I wasn't charged an arm and a leg for it like at the stealerships. He also paint matched and corrected the front end I couldn't even tell there was any damage after looking at it. Price was more than reasonable and I was happy to pay it.I'm recommending all my friends to promise auto llc. read more

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Tim is running an awesome shop. Its in the way back corner of a bunch of garages, and they do everything. He did my coolant on my 2002 grand cherokee and it worked out great! Also, I recently needed new wheel bearings on my front axle, and he gave me a good deal on installing them. They have a full paint shop, so they can handle all normal body shop needs. When I can afford it, I'm gonna get some rusty parts of my grand cherokee fixed there too. read more

My family has been coming here for years and since I've moved back to the area, I recently went to Promise for routine maintenance on my car. I got there when they first opened around 8AM, was helped immediately, and was done in less than half an hour! They changed my oil, checked my tires, and topped off fluids. Great service and efficient. I will definitely continue using them and highly recommend! PS: I also love that they had a shop dog (she's been there for 10 years! and very well behaved) and a shop kitten! Had fun watching them while I was waiting :) read more