I've had service with them several times throughout the years. I actually did end up signing up for the membership plan to get a discount on some larger replacements/maintenance I needed. I would consider the the plan more just prepaying certain services. They come check out AC and furnace twice a year. They now also include a plumbing inspection and water tank flush once a year which isn't a lot but convenient cuz I'm lazy. I see a lot of the bad reviews are about upselling and mention the home Depot deal. Found them through Google a couple years ago and not home Depot so I'm not sure if they send different people or what. With the plan they have been pretty consistent with calling and making sure I don't forget to do my scheduled maintenance and inspection. For a long time a guy name Justin came by the service me so they're always pretty consistent. Now it's switching over to Willie after a couple of years. For the service itself, they do take lots of pictures, explain things in details and show how your system is running objectively. They do help explain things in layman's terms if you're not familiar with it so the techs themselves are pretty good. Overall I would recommend for a customer focused experience that's pretty convenient. read more

Jesse Puga was extremely professional and helpful. He came out after I had a toilet leak that caused some water damage, and he was able to quickly assess the situation and fix the issue to prevent any future leaks. He also provided helpful recommendations to keep my home safe and running smoothly. I really appreciated how efficient and knowledgeable he was, and he took care of everything right away. I also love having the membership. It provides great pricing, and every interaction I've had with the team has been professional and reliable. read more

AVOID - Textbook High-Pressure Sales Tactics Started with broken promises: Same Day rep at Home Depot said the inspection included filter replacement. Tech arrives and suddenly, no--I needed to supply my own filter. Should've been my first red flag. After 20 minutes of banging around, the tech emerged with his scare-tactic playbook. Claim #1: Gas leak (conveniently "not an emergency" though). Claim #2: Rust on my CO sensor. When I pointed out that the white spots in his photos weren't rust--since rust is, you know, reddish-brown--he doubled down and condescendingly asked "if I knew what rust is." Here's the kicker: My condenser was replaced last summer with zero issues reported. No rust. No gas leak. Nothing. Now suddenly I need $5,000 in repairs? I requested the estimate and photos he'd shown me. That was [timeframe]. Still waiting. Radio silence. Classic bait-and-switch operation: Low-cost inspection gets you in the door, fabricated "emergencies" try to scare you into thousands in unnecessary repairs, then they ghost when you ask for documentation. Get a second opinion from a reputable company. Better yet, skip Same Day entirely and save yourself the hassle. Rating: 1/5 stars Lastly, check out the BBB complaints filed against them, for your 2nd opinion. read more

I had a great experience with Same Day Heating and Air Conditioning! Elias and Francisco were really good -- professional, friendly, and hardworking. They explained everything clearly, showed up on time, and made sure the job was done right. The whole process was smooth and stress-free. I definitely recommend them if you need reliable heating and air conditioning service! read more

I had a great experience with Same Day Heating and Air. Elias and Frank were both professional, hardworking, and easy to work with. They showed up on time, explained everything clearly, and made sure the job was done right. You can tell they really care about the quality of their work and take pride in what they do. The whole experience was smooth and stress free. I would definitely recommend Same Day Heating and Air, especially Elias and Frank, to anyone looking for honest and reliable service. read more

Elias and Francisco were very knowledgeable and professional. They were able to update me on the condition of my unit and were very thorough. Would definitely recommend Same day heating and air read more

Very long review but worth the read...misleading pricing, pressure tactics, and untrustworthy service. The AC units work though... so there's that! We've now had two separate negative experiences with Same Day Heating, Cooling & Plumbing, and I would strongly caution anyone considering using them. Back in 2022, we purchased a new AC unit for our 2,400 sq ft home through them (via Home Depot). The cost was over $25,000 for a dual-fan system. At the time, it felt high, but with full-time jobs and young kids, we didn't have the time to shop around. The unit itself has worked fine, so when my parent's AC unit broke and needed a new one for their attached 400 sq ft ADU, we went back to the same company. That second unit cost over $13,000, again pricing seemed high especially for such a small space, but it was during a heat wave and parents were out of town and needed it done before they got back. Plus they gave us a $5,000 "discount" for booking same day. And to be fair, both AC units are still working as expected with no issues... our concerns are with pricing, transparency, and service practices. First Major Issue: We signed up for their maintenance plan, which includes 2 checkups a year. During one visit, their technician offered a free plumbing inspection as well. That "free inspection" turned into a disaster. The technician went around testing shut-off valves and ended up breaking multiple valves throughout our home, causing leaks. Then we were told we'd need to pay them to fix the damage they caused. When we pushed back, the explanation was that we have "older pipes" and this is "very common." Our complaint was simple: If this is common with older pipes then why would a professional not warn us before hand of the potential break risk? That would have allowed us to make the decision on whether we still wanted the "free inspection". Instead the professional knew the likely hood of them breaking and proceeded to touch them anyways with no warning to us. After a lot of back and forth, they eventually agreed to fix the valves at no cost, but only after my husband (Steven) had already repaired several himself because the leaks were urgent. That experience alone felt incredibly questionable, like a tactic to create paid repair work out of a "free" visit. Second Major Issue: Fast forward to this week. We wanted to relocate my parents' AC unit to a better location (it was installed ~34 ft away, creating unnecessary piping and limiting space use). We contacted them again because we were worried moving the unit ourselves would void the warranty. They quoted us: $3,500, then "Discounted" to $2,900 for being "loyal customers" if we booked quickly. We weren't comfortable with that price, but the technician said they would price match competitors, which made it seem like their pricing was competitive. Thankfully, this time my parents are now retired and have plenty of time to get multiple quotes. The highest quote was $1,900 with the lowest quote $1,690. That's not even close to the $2,900 that was supposedly discounted for us. When we called Same Day back to honor the price match (before our scheduled appointment), they completely walked it back, saying they don't price match and didn't know why their employee would say that. Instead, they reminded us that using another company would void our warranty, essentially backing us into a corner. So my parent's AC unit is staying right where it's at cause we don't want to pay the high price but we also can't go with another company without messing up the warranty. At this point, we feel stuck dealing with a company we no longer trust. Between: - Overpriced installs - Misleading "discounts" - False claims about price matching - A "free inspection" that caused damage - Pressure tactics tied to warranty restrictions ...it's clear this is not a company that operates transparently. If we had taken the time to get multiple quotes from the beginning, we likely would have saved thousands of dollars and not been stuck in this situation. Avoid this company if you're looking for honesty and fair pricing. Take the time to get multiple quotes, don't rely on their "discounts" or verbal promises. We learned that lesson the hard way. read more

We recently had our AC serviced after years of putting it off. Hector and Anthony were very professional and courteous. They explained our options for repair or replace, and went out of their way to get a missing part so they could finish same day. They left everything neat and clean and now we're ready for summer. read more

Had to reschedule but it was for a routine check-up so no biggie. On the scheduled date the service tech Hector Navarrete, showed up on time and was very informative and quick. More importantly he didn't leave a mess and was done in no time. A huge plus since me and my wife both work from home. read more

We had Hector Navarrete out for the twice yearly inspection. He was fantastic - professional, knowledgeable and so willing to help and share his knowledge. Next time we are going to request him specifically for our inspection. read more

I had a positive experience a year or so ago, enough to get a "membership". My recent interactions have been awful. From the horrible and slow "virtual assistant" which is a seems to be a complete waste of money, to an appointment being canceled for a good enough reason, but the new appointment scheduled for more than two months out... Same Day is your name! By the way, I had never been offered, asked for, or received same day service. Today I was waiting for my plumber for different issue than the above mentioned and I knew when we were getting to the end of the window that they had bailed and I was done. I called, they had no record of my appointment, even though I had received a conformation 24 hours prior. Then I was told they could see that the appointment was cancelled. I cancelled my future appointments and my membership. I think they need to change their name to "when we get around to it we may or may not show up" heating and air. read more

We had challenges scheduling, but they made an effort to make this work. Also, our service technician, Hector, was terrific. Fast, and was direct/pragmatic on recommendations. read more

I signed up for a $29 AC tuneup at home depot. When they called me I asked them what the tune-up entailed, The person on the phone told me it was a comprehensive inspection. A tune up and an inspection are 2 different things, while they may have value, you are paying $29+ for an inspection they offer for free. The whole thing is a sales tactic to try and sell you a new system as refrigerants have changed and companies no longer service old systems. A tune up from an independent HVAC company is $100 and will actually clean your unit and your electrical connections as well as inspect. read more

Same Day's service really is great. They are super friendly and helpful. Wilbert Tapia was my technician that came by to replace a thermostat that went bad on me. He had to go into the attic to turn off the power to the unit. We had to move a bunch of boxes to get to the crawl space and when he left he put back all of the boxes himself. That's good service and very kind. I highly recommend Same Day and Wilbert specifically. read more

Today was the day for regular heating and air conditioning check and service. Once again Hector and Anthony reinforced the reason we selected and continue to select Same Day as our heating and air service company. They were on time, professional, polite and technically proficient. They went above and beyond to ensure our systems will perform as expected when the summer heats up. Thank you Hector and Anthony along with Leilani for recognizing we had another upcoming appointment for heating system checkup and offering to combine them into one appointment today! read more

We had used this AC company before and were very satisfied in the past, but our most recent experience was disappointing. When our AC failed, we contacted them again expecting the same quality of service. Instead, we received an estimate that included unnecessary maintenance items unrelated to the actual repair. The technician also tried to upsell us on a membership plan before even addressing the immediate issue. When we asked for clarification and requested they speak directly with our insurance carrier, they declined, which made the process more frustrating and time-consuming. We value transparency and professionalism, and unfortunately, this experience didn't meet those standards. read more

Unbelievable. Take this as a warning, folks. For $99, two guys came out (same day) to look at my salt water softener which wasn't filling with water. They opened it up, and stared at it for a while like two Labrador retrievers trying to figure out a card trick. Someone must have told them that using a flashlight (midday, outside) to poke around makes you look like a pro, but it didn't. "It's supposed to fill with water, and it doesn't," I said. After some back and forth, the senior tech said, "From what I remember, it's not supposed to have water in it." "I think it is," I said, having owned water softeners for years. "No," he said, "I don't think so. Anyways, we don't work on water softeners unless we installed them." Yes, 1) water softeners are supposed to have water in them, and 2) if you don't repair water softeners you didn't install, why are you here? But I also had a p-trap under my laundry room sink come loose, and I had a bitch of a time getting it reseated myself. "Can you fix that while you're here?" I asked, looking to get something for my non-refundable $99. Again, they look at the p-trap with the confused looks and the flashlight. Then out came the tablet. Tap-tap-tap-tap-tap-tap-tap-tap-tap-tap-tap. Tap-tap-tap-tap-tap-tap-tap-tap-tap-tap. "We can't fix it, we have to replace it," he said. He turns the tablet around. $490. In my opinion this is nothing more than a 4-minute fix for a pro. That's it. Get out. I'll pay your $99 non-negotiable fee, but I'll be d***ed if I'll let these jokers anywhere near my house again. Heed my warning folks. These jokers are not worth the $99, even if they do come out to gouge you for it "the same day." 2-stars because even though they knew as much about plumbing as slow-witted Labrador retrievers, they were polite. read more

Our air conditioning hadn't been working for a while, but with the past week's heat being unbearable, we finally decided to call for a technician. Justin Miller was our technician today and he was fantastic! He was very friendly, knowledgeable, and efficient. He even respected our household shoe rules by coming prepared with boot covers. Justin explained everything clearly and made sure we understood the importance of regular maintenance. The service was completed so quickly. Our AC was back up and running in less than an hour! My family and I are extremely satisfied with the service we received today. Thank you again, Justin! :) read more

I booked the $29 inspection while at Home Depot, on a whim. We've been in this house for 6 years, house is 18yrs old, and we hadn't had the furnace looked at since we bought it. Ended up discovering enough rust, oil leaks and safety conditions not up to today's code (were up to code at time of install, 18 yrs ago), that we opted to do a total system replacement. We knew it was coming! (All of these defects were meticulously documented through photographs and explained to us in detail. I never got a vibe of "making up issues to sell you repairs / upgrades.") Inspector, Elias, was professional, friendly, and honest / trustworthy. He arranged for the design coordinator (Anthony) to come talk to us an hour after he left, and by dinnertime, we had a full picture of what we'd be getting, a clear explanation of pricing and discounts, and were scheduled for installation the very next day! The crew arrived on time and got straight to work! Carpets and everything underneath the attic access were covered to protect from dirt and debris. Bryant, Axel, Moises, Gilbert, Tony and Jeff introduced themselves and explained the process to me again. The work started in earnest at about 9am, and I signed off on the completed job at 2:20pm. Considering they removed two complete furnace and a/c systems and installed two brand new heat pump systems, that felt lightning-fast! They swept and vacuumed all their dust and debris, inside and out. They showed me how to use the app to control the new thermostats, and took time to answer a few questions I had. This process was a BREEZE from start to finish! THANKS to Same Day and all of the employees I named above. Honest, friendly service seems like a rare find these days, but Same Day definitely impressed me. We'll be calling again for any and all needs! read more

Jeff, Jamie & Lamar were great. They arrived promptly, laid down tarps and removed the old HVAC very quickly. They installed the new equipment along with new ducts plus updated our old vents with efficient ones along with a new thermostat. They explained everything to us every step of the way. We enjoyed their friendliness and professionalism and would highly recommend this Same Day crew. - Encinitas residents. read more

Read this before booking with Same Day Heating & Air. Here's the preview of what you might experience (this one's long): Key takeaways of my personal experience: + High-pressure tactics that turned a simple AC tune-up request into a sales pitch for a full AC replacement + Questionable diagnoses - Same Day technicians told me my AC was no longer "safe" to run, which another company's technician later said was nonsense + Monthly membership upsell trap - sold to me as a way to get a "discount" on the initial quote Sequence of events: 1. Initial technician visit (morning): I booked a $29 tune-up through Home Depot to check if our secondary drain was clogged. Same Day sent a technician who inspected for about 30 minutes, then sat me down for an hour. Instead of performing a tune-up, he told me our 2003 AC needed full replacement due to "bacterial growth," "standing water," and "icing over." 2. Membership pitch: Before any quote could be given, he said a "Design Technician" (now I know is a salesperson essentially) needed to come because he was just a "repair guy". He also suggested I sign up for their $12/month "HomeShield" membership to get a 5% discount on the quote. But I NEEDED to sign up for this before the "Design Technician" could come, which was odd. Looking back, I regret this decision - it's more effort to cancel, and I haven't received any actual benefits. For example, the plumbing inspection that was supposed to be included couldn't be scheduled for an entire month ("because our plumbing department is going through changes", which guaranteed I'd be charged for another billing cycle before it even happened.... I find this sketchy). 3. Design technician visit (afternoon): The so-called "design technician" arrived later the same day. He barely inspected the unit - maybe a few minutes - and then spent nearly an hour delivering a polished sales pitch. And guys, their sales skills are very good (seems non-pushy until you reflect afterwards.) Anyway, the first quote for a basic 2-ton system for my less than 1,300 sq ft townhouse was $20,000. After "discounts," it dropped to $18,500, then $15,000 if I booked installation for the next day. I also asked him if we could keep using the AC and he adamantly said "NO". It's not safe. 4. Sales pitch details: They heavily promoted their 12-year labor warranty and a 2-year "no-risk" refund policy. While that is better than average, I now realize they likely purchase extended warranties from manufacturers and pass that cost to the customer - making the total price far higher than market rates. And that's okay but they should be transparent with the customers about the fact that we would be bearing those costs. This feature does not make them special. 5. Second opinion (another company): I later had another technician inspect the system. He found no bacterial growth, no standing water, and confirmed we could use the AC no problem - it just wasn't running at peak efficiency. Bottom line: If you're contacting them for a tune-up, be prepared for a lengthy sales process aimed at replacing your system, complete with memberships, same-day "discounts," and high-dollar quotes. Always get multiple estimates before agreeing to anything - and don't let urgency tactics rush your decision. I am incredibly disappointed in this experience - I wasted 3 hours of my precious time, A LOT of initial stress that we had to come up with $15-20K (especially in this economy when cost of living in SD is off the roof), and honestly lied to. Hope you guys have a better experience with them or seek out smaller companies that aren't so focused on Private Equity/corporate-focused metrics and tactics. read more

I became a member a few years now and their service techs come out for maintenance. Always friendly and helpful. I tried changing my thermostat myself and couldn't. I called and Hector came out next day. His positive and happy mood was contagious. He not only got it working but educated me on what I did wrong in the nicest way. Thanks Hector Navarrete!!!!!! read more

I originally contacted Same Day Heating, Cooling, and Plumbing through Home Depot about a year and a half ago. The initial appointment went fine -- the technician assessed my HVAC unit, recommended some maintenance (which was pricey but seemed reasonable), and I went ahead with the work. At that time, I also signed up for their annual/loyalty program. In February, they came out for the annual checkup, and everything was supposedly in good shape. Fast forward to May when we first turned on the HVAC for the season -- it wasn't cooling at all. I called Same Day, and they sent a tech out quickly, which I appreciated. But I was shocked when I was told that the unit likely needed to be replaced, or I could pay $2,500 for a fix that wasn't expected to last. I asked for a replacement quote, and two days later I was quoted $20,000 -- which felt excessive. I ended up calling my home warranty company, and a different HVAC company came out. They replaced the coolant, and the HVAC has been working fine ever since (going on two months now). Separately, I also tried to schedule service through my membership to look at a leak in my tub. It took multiple calls to even get an appointment, and when the tech came out, he identified the issue as a filter that needed replacing -- but couldn't do it that day. Overall, I can't recommend Same Day based on my experience. While they were responsive in scheduling when I had an emergency, I didn't feel confident in their assessments or solutions, and the price points seemed very high and misleading. read more

Wilbert (Willie) was our technician when our air conditioner needed maintenance. He was efficient, knowledgeable and did an excellent job explaining why it's important to maintain and change our filter every 4-6 months. We are grateful he gave such a thorough explanation because it helps us to see the importance of keeping up with our maintenance. Thank you again! read more

Thank you for the OUTSTANDING service by Hector Navarrete and for explaining in detail how to proper maintain my AC unit in order to work for the next 18 years. Thank you for what you do read more

Adrian from Same Day Heating and Air was great to work with. He came out as the sales tech and was very helpful, knowledgeable, and professional. He took the time to explain our options clearly and made the whole process easy and stress free. I really appreciated his honesty and customer service. Highly recommend! read more

Cris really saved the day by going on the roof! He spent a few hours troubleshooting the furnace and he said there was one last thing; to check the exhaust pipe on the roof! He was right; the cap had fallen and landed on the pipe, blocking it and making ithe furnace shut itself down. THANK YOU, Cris! We are very grateful you worked hard to get our heat going again! read more

Had my furnace and A/C replaced and it cost an arm and a leg. Additionally, there's nothing professional nor "Same Day" about this company. They did shady work, failed every inspection at least once, and are incredibly incompetent as it pertains to installing a system that you would think they'd have a grasp on by now. I would look elsewhere and avoid this company. read more

Jaime and Dominic did a top notch install with our new furnace! The value the company has with its warranties are the best in California. I will go with Same Day if I have any HVAC or plumbing issues in the foreseeable future. Thank you. read more

Hector showed up on time and ready to inspect! He was professional, knows his stuff and I am glad to have taken up on the SAN DIEGO FAIR SHOW SPECIAL to make sure my AC is ready for the season. Thanks Same Day! You are on my Rolodex or reliable service folk for my home~ read more

Justin Miller was very knowledgeable and was able to get our heat up and running again!

Had Juan Naranjo come by to fix some ducting that had came apart. He was true professional and reattached the duct better than it originally was. Great experience. read more

Our service guy, Willie, was the best!! He was thorough in his review of everything and explained all the things that needed to be fixed. He provided pictures and what everything was running at vs. what it should be at. Its amazing the things I was made aware of. Hopefully he'll always be the one coming out on our service calls! read more

Last November, we picked up a discount for this company via Home Depo. The fee for two 'system checks' and cleaning was $8.88 each. This was a steal, and the techs dispatched to the home were ; thenice and knowledgeable. (Shout out to Hector N.....!). I would recommend the company for your Heating/ Cooling/ Plumbing needs. Prices seem relatively competitive compared to other similar-sized companies, and the customer service is top-notch. [Note: I rarely give 4/5 stars. Hey, I hope this review helps with your own plumbing needs .. cheers!] read more

This company has put down my review as they don't want you to see it. Kindly note, no one has reached out to me to discuss further. --------------------- This place is a scam- DO NOT TRUST THEM! Just pay the extra and work with a BBB accredited company. We are extremely dissatisfied with the service we received today. We hired someone to save us time during a large demo project, but wish we just did it ourselves from the beginning to save time and headache. Based on the company's assessment, we were informed that our dryer vent had a significant blockage, so severe that it would require tearing out walls or possibly going through our new roof. We were obviously concerned about the potential cost and disruption. But don't worry, they're a construction company too... a little too convenient However, after the technician left, my husband decided to inspect it himself since we just had it cleaned within a year ago. Within an hr, he was able to clean out a considerable amount of lint, but there was no actual blockage obstructing the vent. In fact, as you can see in the attached photograph, a standard dryer vent cleaning tool could pass straight through the hose from the front to the back. Not to mention, there is plenty of air coming through the vent and none coming back into the home. read more

We couldn't be more pleased with the service provided by Same Day Heating, Cooling and Air Conditioning!! Our service tech Willy thoroughly inspected our AC unit/furnace and was transparent, informative, and very knowledgeable with the final analysis!! And we're in good shape for the summer!! We highly recommended their service!! Thank you, Willy!! read more

I had a home visit today for the regular check in, and actually Octavio did a great work by checking the AC, and more to get my attention to some of the possible issues that may cause a damage in the future and may cost me alot, I asked him to install the surge protector to avoid any future issues. Thank you Octavio for your work today! read more

Anthony was a great tech, descaled the Rinnai tankless water heater perfectly. Excellent customer service, very detailed young man. Great service, read more

Elias, Adrian and Chris make a great team. My AC was up and running in 15 minutes or less. Excellent service!! Keep up the great work. The cost was reasonable. read more

Juan Naranjo arrived between the time range of the appointment, and called to say he was on the way. He was courteous and friendly. He explained what he was doing and what needed to be repaired and the cost. All the information was sent to be via email so I could then make my repair decision. Thank you Juan and Same Day! read more