We have used the exchange tank service for over 50 years. It is always changed on schedule--I don't remember an instance when it wasn't in all the years. I am getting some new equipment in my garage and I needed the tank moved to the left 2' to accommodate it. Somehow the timing got messed up and they weren't going to finish moving it until Monday--too late because the equipment is due on Sunday. Drayton came and completed all the work today. He was polite, fast and efficient and it looks great and all works--and I will be able to get the new equipment in without a problem. Drayton, thank you again. Barbara P. read more

Daniel was the young man who installed our system. He was professional, considerate & answered all of our questions. It is so nice to have good tasting drinking water & need much less use of chemicals in our pool. We have also eliminated the calcium deposits around our faucets & shower heads! read more

Drayton & Drew were nice, respectful of time and friendly. They completed the work timely relayed info on the device. Excellent service!

Outstanding service from technician D. Rowe. Fast efficient and reliable. Thanks for the quick turnaround.

I appreciate Adam coming out and fixing the issue quickly and efficiently. He explained everything in full detail and we appreciate that level of service. Thanks Adam. -Dustin read more

Rayne Water - Water softener and filter - Plumbing Near Me - San Diego, California

Had such a bad experience with this company. Donnie E. is a rep that works here and sold me the whole house water softener and osmosis system. He informed me that the maintenance service was included in my cost which includes delivering of salt and maintaining the equipment. I never heard back from them. I've left 3 messages at their office and 2 additional text messages to Donnie. I definitely would not recommend them!! read more

We have requested service over and over from RAYNE San Diego. At first they were responsive and dealt with many problems existing with the water softening part of our " whole house system". They did finally repair it and get to working. However, the other part of the whole house system, we purchased was their carbon filter. It simply does not work. They recommended their "Big blue" carbon filter. It was proposed to us to last ONE YEAR with two people in the household. It lasts TWO MONTHS ! and then our water returns to very musty taste. We have called many times about it. We've spoken to every tech rep that has come out to fix the softening system. The reps say they know nothing about it and that we should call the service manager ? They now don't return our phone calls . We paid $3500 for the whole house system and they refuse our phone calls and we are still under warranty for another several months. At this point, I feel like we have been ROYALLY SCAMMED. I just don't know what to do. We had one rep come out and tell us "YOU BOUGHT IT, YOU OWN IT, ITS YOUR PROBLEM!!! The only response we ever had from them was when we threatened with our credit card reversal, and that worked then They initially fixed the softening part of the system, but once our credit card time line passed, they have been DEAD in responding to the carbon filter that lasts for two months rather than one year. The reps say that the cost is $300 to purchase and install a new filter each time. Thatwould be $300 every two months instead of $300 once a year! read more

I always come back to Rayne for their value, customer service, and quality of product. I had a great experience meeting Donnie who helped me decide what soft water and filtration system to get. Then Daniel came in and did an amazing job with the install. Both were extremely helpful. Rayne Water should be at the top of your list to call. read more

Rayne Water - Plumbing Near Me - San Diego, California

After it turned out that my water softener had finally given up, I scheduled a replacement by Rayne. The tech/service engineer Latif came out with the new softener; replumbed (copper) the connections and set up the new softener for operation. He analyzed my water supply (well) and set the correct level of softening. I could not have asked for a more timely, professional service. read more

Service Tech Drayton was efficient and properly fixed broken bracket on water softener. Customer service however was difficult to reach.

They were able to come out soon after I called for an appointment. Drayton (the 3rd) was very knowledgeable and was able to diagnose and address the problem in short order. He was also a nice guy and patiently explained the issues and what he was doing to fix them. Now we are back to having clean water for coffee. Happy customer here. read more

I've had Rayne for over 25 years. Great service and great people. A special shout out to my driver, Richard Medina. Also affordable. I would highly recommend. read more

Drayton replaced a leaking valve on the soft water tank, he was quick and efficient. I have had excellent service with Rayne for over the past 30 years, with a quick fix response. Thanks Drayton and Rayne! read more

We have been using Rayne Water for over a decade and we always had a positive, quick response to any questions or concerns Today our technician, Drayton, was professional, knowledgeable and answered all questions. Changed our filter per our request. read more

Drayton has changed our filter twice now. arrives on time & does the work promptly with little disruption to our daily lives. Thanks Drayton. I did not give 5 stars as my experience with trying to get a water softener installed & dealing with that side of Rayne water was not that great. Ended up giving up on the softener system/. But the purification end of things and dealing w/Drayton was good. read more

Jay is awesome, love him. He is polite and helpful. He always takes care of any problems that I might have and in a timely manner.

I just got my system installed. WOW! Daniel the tech was very precise about what he was installing & explaining what he is doing. He went above & beyond & cleaned up after what Culligan had left (clogged parts). Daniel made this installation a quick, easy process without any hassle. I highly recommend Daniel for his professionalism, his excellent customer & knowledge of the unit installed. Thank you Daniel & Raynewater for helping me out. Good customer service is key for your company to be successful. read more

Rayne Water - Plumbing Near Me - San Diego, California

Adam came exactly on time after calling & confirming the appointment He was very professional, checked his work, and explained it all to me in detail. The installation was first class and quick. I highly recommend Rayne Water Conditioning! read more

The service was great, Adam and Daniel were very professional with great service, they explained how the system works.

Drayton was friendly and professional, did a great job changing out my filter and making sure everything was OK

Latif is an angel! We had complications involved in replacing our filter under the kitchen sink. Latif didn't stop until he had discovered the real issue causing the problem, and once realized, he put himself through a lot of hassle to deal with it quicklt so our service would not be postponed or delayed. He did not skip a beat in troubleshooting all the way through in a timely manner. read more

I I love soft water & osmosis Guy that delivers is very nice too. Im happy with your services. I tried to call your closed. read more

Our technician Latif was ontime, explained the installation process, completed his work professionally, walked me through the system and showed me how to shut off the system properly in case any leaks are detected. Latif could not have been more pleasant and professional to work with and I am a very satisfied customer. Thank you for a flawless transaction from start to finish. read more

BUYER BEWARE! My landlord installed a system from Rayne, and the whole experience has been AWFUL. They were supposed to test our water -- they didn't. My water dispenser worked amazing when i previously filled it up outside of the home. Four weeks into our whole-house "filtered" water system, and my dispenser literally smells like feces (I am not exaggerating) and I know it's a result of this foul water. Is our water even healthy to drink if that's the result after only one month?! My landlord tried to return the system, just past the 30 day mark, but the company wants to upsell her instead and told her, essentially, "too bad" and that her purchase was final. The customer service is atrocious. I will be telling EVERYONE in our community about my experience with Rayne in the hopes of saving others from the same fate!!! I was so excited to love our filtered water, but it's actually been a nightmare. read more

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Adam from Rayne Wayne arrived on time and was very friendly and did a great job with the filter change out. It was extremely windy today and a patio umbrella in the back yard flew across the yard. The patio table was upside down . He was so kind to help me pick up the umbrella and table. That was above and beyond! Thank you. read more

Latif installed my soft water unit outdoors and came back the next day to install my osmosis. He was very patient, answered all my questions and left me confident! He was prompt and friendly. Very pleasant to work with! Great job Latif!! Keep up the good work!! read more

Adam showed up on time and did the job professionally in the shortest possible time. He is well experienced and a nice guy too.

Adam came out and installed the system on time and clean. Very professional service. We called for appointment, tech was here with in the day and installation happened the following week. Great service and value. read more

Rayne Water - Water tanks - Plumbing Near Me - San Diego, California

I absolutely love working with Rayne Water! I've had multiple water conditioning companies since we moved into our my home in Chula Vista in 2006. Drayton, our technician, just visited to double check my conditioning system for me as I had smelt something different when using the showers. He was courteous, professional and knowledgeable. He advised what steps he was taking and confirmed that our system was working as promised. Great service, great company. read more

Adam came to install water softening tanks and a carbon tank. He met some challenges because some things around here are old and not up to code. He stayed on the task in spite of some limitations. After adjusting our initial plan, he came up with an acceptable alternative and finished up. I appreciate his manners, communication and persistence. He ended up having to spend more time than he expected but there was no extra charge. The installation fee was an exc read more

Rayne Water - Water softener tank and carbon tank - Plumbing Near Me - San Diego, California

Adam did a great job quickly identifying the problem and fixing the issue on both visits to our house. Very personable and friendly as well. Thanks for the great service Rayne Water and Adam! We've been with Rayne Water for over a decade and always appreciate their professionalism. read more

Loving the taste and quality if our new reverse osmosis water. thanks so much to Daniel and Adam for such a professional instillation!

installed three systems in our triplex. Did a great job, fast, efficient, friendly. Would highly recommend him and Rayne to anyone looking for Water Filters solutions. read more

My current, but soon to be "previous supplier, Culligan, failed to provide any service for over 4 months, failed to communicate with me by any available means, failed to return calls, and could not explain when or if they would ever provide service again to me. I called 3 other soft water service providers and settled upon Rayne Water. There were 2 reasons.....Corey Halub and Donnie Echols. Donnie (Area Supervisor) came to the house within 2 days to look at my current set up, discuss options and provide pricing and servicing info. 2 days later, Corey (Customer Service), telephoned and went over everything and more of what Donnie had provided. She made the experience seamless between sales and operations. She is knowledgeable, courteous and easy to work with. Kudos to Rayne Water management for hiring truly competent employees. I hope management is smart enough to recognize "top performers" in their company and as "customer facing employees", treats them great so they will stay. They are both truly assets to the company. John Naff read more

Don from Rayne really helped me decide which water system was best for my family. And by that I mean, he spent an hour on the phone with telling me all the different options and then we talked about where to put it and he came to my house and we discussed the different options. He pushed me to put it outside and I was worried that it would look ugly, but we built an enclosure around it and I think it looks really good. Mostly I was getting this system when everyone else in my family thought it was kind of ridiculous or unnecessary and now everyone else in my family is so happy that I did it! My husband loves the way the water feels in the shower and loves how his coffee machine has since the water is plumbed in to it. Our whole family loves that we can water bottles in the kitchen or the bathrooms. also, I know that problem with the system, I can and he'll send someone out not that I've had to do that! read more

Rayne Water - System is behind this enclosure . - Plumbing Near Me - San Diego, California

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Shout out to Daniel who replaced the filters and faucet on our under sink reverse osmosis system yesterday. Very professional and efficient service and answered all of my questions. Learned a lot about how our system works and how it is doing after 25+ years. read more

Adam performed routine service of our reverse osmosis water filter today and did a great job. Adam is knowledgeable and took the time to share important information about our system so we can get the most from its use. We recommend Adam and Rayne Water. read more

Daniel was very knowledgeable and professional and a pleasure to have in my home. RAYNE Water is a great company. They did a very professional job installing my reverse osmosis system. read more

We just had Rayne install a home water softener system. The experience was excellent from start to finish. My initial consultation, with David, was informative and felt like he was genuinely focused on finding the system that best fit our needs. Latif handled the installation and I am extremely happy with the results. Latif took the time to design the plumbing so the system was tucked away in the space available and everything looked great. Latif's energy and attitude was excellent. read more

This company has gone downhill. Thier system was either not installed properly or had existing bacteria which caused a foul smell. They did offer to comp me some service time but I wanted the problem fixed. They tried to resolve the problem but it persisted. Ultimately we paid for safe non tainted drinking water which was not provided and despite multiple complaints the company was hostile and slow to respond. I had to purchase bottled water many times which deferats the whole purpose. They said they would fix the issue then just took thier equipment and left and they did not provide a recent refund. read more