I called Sam Jolley's Plumbing to find a water leak in the line coming from the meter to the house. The plumber Rolston Forrester came to my house in Palm Beach Gardens to find the leak. Took out his detection equipment and proceeded to try to locate the leak. After about 15 minutes set up and locating time He said he found the leak and let me listen on the head phones to the supposed water leaking out. He said it would cost me $1500 to fix the leak that he said was about 16" under the sod. I thought that was excessive. I decided to call another plumber to fix it they came out and dug where Rolston said the leak was, no leak. The new plumber from Drain to Drain Micheal Ennis dug down and found nothing, no leak at all. The water usage was a sprinkler zone valve on the north side of the house that was stuck open, Mike found it about 5 minutes. At the end of the job Mike charged me $500. for digging up non existent leak that Rolston said was there and would fix for $1500. and locating to actual leak that was about 100 feet away. He said that if he had not dug up the yard the bill would have been $150.00 including finding the real leak and the labor to fix the actual leak. Rolston was 100% scamming me with the BS of the leak in the yard. Mike thought that he merely turned up the volume on the head set to make the rumbling sound that I heard. read more

After almost a decade, our water heater finally gave out. My wife was doing some research on Yelp and found this business, she thought based on the reviews she read, this is a business we can trust. Once again, my wife is right. Rob showed up and gave us an estimate. He gave u 3 different options and gave us choices based on our budgets. Since we planned to stay in our house forever, we decided to pick the best option to take care of everything. Rob and one technician showed up on the day of the appointment. Both of them were very professional and carefully installed our new water heater with great care. They also took great care of our house in making sure to keep our house neat and clean during in installation process. In the end, the water heater was installed perfectly. We now have a brand new water heater that hopefully can last for another decade. They did a great job with our water heater and the price is reasonable. I'd recommend this business to anyone who requires their service. read more

Sam Jolley's Plumbing - Plumbing Near Me - Pompano Beach, Florida

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George was very honest, very pleasant, super respectable and explained everything that he did or planned to do. Words are not enough to explain the level of service he performed and always with a smile. Will recommend them to anyone with my eyes closed! read more

From the first point of contact, to the after service quality assurance call; this company has satisfied this skeptic every single time. The professionalism and genuine concern is remarkable. When I purchased my home 2.5 yes ago, I had no experience with gas and was pretty terrified of using it. My gas water heated gave me problem after problem until I replaced it. I used Sam Jolley for every call and they made my emergencies their priority. A few times even responding and not charging me a red cent. This is not your typical price gouging, a la carte charging, callous company that couldn't care less if "life happens". They are trustworthy and reliable and can count on me as a loyal customer. read more

Sam Jolley's Plumbing - Sam Jolley to the rescue!!! I would not trust my plumbing jobs with any other company... - Plumbing Near Me - Pompano Beach, Florida

I'll say one thing these two guys were phenomenal I got to give it to him they don't give up this was probably one of the nastiest leaks to find but they found it I would recommend DJ and Maguire has the best team your company has. Talk about going a step further I was having food delivered from Walmart when it arrived DJ helped bring my groceries in now that's what I call service one of the nicest guys you ever want to meet. I'm a retired disabled veteran from the Air Force and I really appreciate good service. UPDATE: This update review has nothing to do with the good work in finding the leak, the two techs did a great job. However, when it came for the company to give me a quote for repairs, I almost fainted. The quote for for removal of roots that were covering a leaking pipe and repair the leak in the pipe, they quoted me $1297.64 for parts and labor, I of course refused and called a local landscape company who charged me $125.00 for root removal. I then went to Home Depot and purchased (2) pipe connectors and a small section of pvc pipe which totaled $21.00. I called a local independent plumber who spent approximately 1 hour and charged me $75.00 for the repair. So in conclusion, My total repair was $221.00, which is a far cry from $1297.64. My advise, just do some research and save some money. By the way the cost of leak detection was $885.00 which I paid upfront. read more

Sam Jolley's Plumbing - This was all that was needed for repair. - Plumbing Near Me - Pompano Beach, Florida

We were very pleased with the professional service they provided to us. We needed a new water heater and called them in to give us an estimate. In this time of COVID, their service experts arrive with foot coverings and masks. After assessing the work to be done, they produced an iPad with 3 different options (length of guarantee, price, etc.) to choose from. We left a small deposit to lock in the job and they were here soon after to do the work. Again, very professional. We will not hesitate to use them in the future and recommend them to our neighbors! read more

I highly recommend this company , I was desperate looking for a reliable. 2 company's that I make the appointment never showed up!!! The minute that I called Sam Jolleys they were profesional and they showed up on time !!! Prices are very competitive !!!! Thank you to Anthony Dlugos you have done a great job!!! read more

I highly recommend Sam Jolley's Plumbing. I was very satisfied with the professional and cordial service given by their staff. Joe Beyer came to my house twice, he took his time to explain everything and answer all my questions. On his 2nd visit he was accompanied by Tony and Anthony. They were all professional in their service to me and my house. read more

We had a terrible experience with Sam Jolley plumbing. In my opinion I would advise no one to use their services, due to their high prices and vulture like ethics. They came to my residence and in my opinion tried to exploit my 75+ elderly mother to pay a ridiculously high price and then took $69 from her just for the visit. I called to speak to a manager and she never called me back. The customer service agents did not want to put a manager on phone either. I am extremely disgusted with them and their lack of business ethics. read more

THE PLUMBER: I was blessed today by getting the best , most knowledgeable plumbing specialist Hector from Sam Jolly plumbing. I hope they know the amazing all around worker they have with Hector. He came here and was super knowledgeable, great work ethic and so personable. He did his job beyond expectations. He is from the mold of the years i grew up in where you are honest and hard working and make people feel like they have known you for 20 years. I cant say enough and hope he gets the accolades he deserves with his employers because he gives Sam Jolly Plumbing a great face to the public. Thanks ! THE SAM JOLLY MANAGEMENT follow up: 8/1/2024 - I was however not too happy with the pricing of the 1 pipe bypass costing $5900+. I never really got to speak to anyone other than hector about the pricing. Every time Hector consulted with his boss it was out in the truck and every time I tried to call I got the same "He will call you back" biz. I escalated it to the Service finance company, they attempted for a few weeks to contact the Sam Jolly boss and never could get in touch so I ended up paying and waited til I finished paying that fee before adding to this review. I was happy with Hector's work although I ended up with the cost of repairing four huge holes in my closet and hallway. The communication with Sam Jolly as a whole though for me and the finance company's attempts to talk to anyone about the cost concerns were a joke. Since then I have spoken with other plumbers and they gave their opinion that the pricing was a ripoff. I appreciate the work Hector did but I will stay far from this plumbing company in the future. read more

After searching for a good company to help us with our plumbing issues , we decided to go with Sam Jolley. The customer service to booking the appointment and getting set up was outstanding. Quick, easy and even gave a follow up call, along with a heads up of when the plumbers were on the way. If I owned a plumbing company Scott and Ian mirror the type of people I would want on my team. They definitely deserve a raise or bonus. For starters, they showed up to my house with a positive, professional, can-do attitude. They assessed the problem and worked very well together. They went above and beyond to educate me on what they were doing and how they were going to fix our plumbing issues. They were punctual, honorable, and hard working. The job was completed in a timely manner as well. My family and I are so happy to finally have our water working again and be able to be at peace. Thank you or the outstanding work To this team of overachievers. Keep being a great company and team. I will definitely recommend them and will continue to use them if needed in the future . God bless! read more

Sam Jolley's Plumbing - Plumbing Near Me - Pompano Beach, Florida

We wanted to move our bidet toilet supply lines up above the baseboard. It would require cutting out the drywall and moving the plumbing lines and soldering. We had previously done two other bathrooms and the price was under $600. We also asked that new brass plumbing fixtures be changed out. The technician studied the brass Kohler fixtures for 15 minutes. Red signal to me. He then proceeded to give me a $4400 price for "non-members" and then a $3900+ price for "members". I said no thanks. Best price ? around $2900. [I cannot remember the exact numbers but these are close.] I spoke to the owner who didn't budge. Another plumbing company with a great reputation quoted me $700 or less. This is what I expected. BEWARE THIS COMPANY. Always ask how many hours to do the job and divide into the quote...... I would give them ZERO STAR rating. read more

We thought we had a "minor" issue and called Sam Jolly's for service late Friday morning. Scott came around 2 pm and , and had to call for reinforcements about 1 hour later. Michael joined him and together they fixed our issues after about 4 hours. They worked hard and were extremely professional. We highly recommend this company. read more

Service is great if you can afford them. I paid almost $800 to replace the wax seal and plastic rim around the base of the toilet. It took 2 guys and less than 1/2 hour of work. Have to say they did a good job but it cost me way too much. read more

This review isn't based on work done, but on work not done and the lack of interest in doing it. I understand that plumbers need to deal with emergencies first and can't always show up exactly when promised, however my experience withSam Jolley's sets a new bar for low expectations, especially for a company that claims to have high standards that match its pricing. I made a morning call about a toilet that had small amount of water coming out of the bottom and was told that someone would be at my house between 1 and 5. When I called at 4:50, I was told that the plumber was delayed until 6:30. At that point I suggested that since it wasn't an emergency, the visit could be done first thing in the morning. I had originally scheduled with Danica, but now Joseph was working with me and said that Alex would be there between 9 and 10 a.m. 10a.m., and no plumber, I called and Joseph said I was now assigned to Cameron who would arrive in an hour and a half. When I asked what happened I got involved in the biggest run around from him and Danica which was sitcom worthy. I didn't laugh. They obviously don't need my business. I used another plumber, you should choose wisely. read more

We just had a wonderful job done by our service technician Kameron on Monday (2/26/2024). He was prompt, knowledgeable, experienced and courteous. However, when I re-read the invoice, I noticed it stated that we had the "Main Shut Off Valve On Exterior Above Ground" replaced. The fact is that we had the Shut Off Valve to the water heater replaced. $882 was just too much for the replacement of an inside valve. I know it was a little over 12 years ago, but when Sam Jolley's replaced both the same valve and the entire water heater, the whole job only cost $740! Anyway, I sent my concern twice to Sam Jolley's Plumbing via their email address (info@samjolleysplumbing.com) and never received a response. Just for the record, we have used Sam Jolley's Plumbing since 2001 and had always been satisfied with their excellent work and reasonable prices. Unfortunately, nothing remains the same and we will have to find a different plumber for our future needs. read more

Sam Jolley's Plumbing - Old leaking valve atop the water heater. Notice the drip. - Plumbing Near Me - Pompano Beach, Florida

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We had a smell in our bathroom and wanted to have the toilet removed to check. Their employee convinced us that the smell was behind the wall. We proceeded to remove a piece of the wall, but found no smell. He concluded that we would need a smoke test. We were charged $1,474 for the opinion. Our building performed the smoke test with their own plumber. The smell was coming from the toilet (wax seal). We actually paid for more problems because of the opinion. Jolley Plumbing justified the cost based on hours worked at $500/hr. read more

Extremely rude staff, very greedy trying to charge 1600+ for the cheapest water heater. They even hung up on me when calling for a quote. They not only charge for labor, but add a significant markup on the water heater (understandable) but also on the permits which is very unethical. Not to count all the extra admin fees they tag on that! Do not use this company! read more

Sam Jolley charged us $464 to change the fluid master and the flapper. Both parts cost less than $50. It took the plumber less than 10 minutes to complete the job. The work was well done and the employees are very helpful. I just feel the repair price was way too much. read more

These guys are awesome. I had a slab leak...Called Sam Jolley's , they were there the next day and fixed it the same day. Excellent pricing. Joe was awesome, professional and knew what he was doing. They actually did the job right the first time, unlike another company I used to use. Sam Jolley's has a customer for life now. Thank you Joe, Matt and the rest of the crew. read more

This is the second time that we have had this company come to our home. They are clean and courteous. They do an excellent job. I have no hesitation recommending them to my friends and my family. read more

This company is way too expensive and the OWNER is a JERK! He's rude and totally disrespectful just yapping to hear himself talk, then he slams the phone on you as you are still trying to get him to simply hear why you are calling. Old Mark Paradise is the new owner who purchased a great company and is now running it into the ground. What a turd. RUUN from this company!!!! read more

We have learned an expensive lesson. Sam Jolley Plumbing installed two new toilets for us. We bought the toilets and they furnished labor only. The technician did a good job. We now know never to take the first estimate. We were told the labor would be $1,800 to install the two toilets. When we expressed shock at that exorbitant price, the owner reduced the price to $1,400, which we stupidly accepted. Now we know we should not have paid more than $300-400 for the job. Expensive lesson learned. Next time we'll get other estimates for whatever the job happens to be, and I strongly recommend you do the same. read more

I recommend not wasting your time or money on an estimate from this company. The technician they sent estimated an hour and a half to replace a hose bib/pipe on the exterior of the house for $425!!! When I told him that was ridiculous he immediately reduced it to $375- still exorbitant. He then gave me a price of $375 to replace the p-trap under my kitchen sink (or "$671 for both"). I hired another company that did BOTH for $275 in under an hour!! read more

Excellent service for installing a new tankless hot water heater. Chesley was very knowledge, friendly and professional. He provided prompt and efficient services. read more

Avoid this company!!! Their technicians are clueless and don't know how to complete a job. I hired this company for a standard water heater installation. The technician said the job was completed and left. An hour later, still no hot water. I called their office, they said the technician would call me within a few minutes. An hour later, still no call. I called back and was told the same thing. An hour later, still no call. Hours later, the technician showed back up. He said the water tank was newer and he wasn't sure how it worked. I'm literally standing here with no hot water and nobody from this company knows how to get this tank working!! Avoid this trash company and the idiots working here. read more

We needed our three exterior hose bibs changed and the water supplies for a toilet and under the sink. Ted came in with the right tools, gave us an exact itemized estimate for the work, did the work efficiently, kept everything clean, explained why and what he was doing, and asked if there was anything else we might need. When you find a company in South Florida that does these things you stay with them. read more

Crooks. Hired to convert tub to shower in december. They failed rough inspection numerous times for plans and permit not avail for inspector , no cover plates, which results and comments are posted each day online and instead they went ahead and installed liner covering pipes and plates so inspector cant see to pass still no plans on site . Late January misled me into thinking it had passed to get final payment. 5 or 6 months later I'm told by building dept it had not . meanwhile cement board went up and here we are in September still cant pass. January she charged me addl 400 to haul away cast iron tub but instead months later a building worker helped himself to it for scrap without my permission. Final cost $2350 and since inspection cant pass my gc needs to tear out and rebuild shower. Turns out my ex had a bad experience with them too. read more

I've had two other plumbers go out to fix a leak in one of my investment properties. No one could find the leak. Jeff with Sam Jolley's Plumbing went out one time and isolated the leak right away. Besides being good, they're super responsive and coordinated directly with the tenant. Took a load off my plate. Super nice people too. I can't say enough. They'll be my first call from now on. read more

Very happy with their service. Reliable, honest and only charged for a service call - very reasonable amount. Easy to make an appointment for next day and showed up on time. Quick and friendly. I couldn't ask for better results. read more

One of the worst companies. If you want to ay three times the market price go ahead

I had a leak in my master bathroom and needed help immediately. Representative Joseph was diligent in finding me the right guy, for the specific time I needed to make it to work on time! Plumber Jeff was dispatched to my house. He was on time, professional, knowledgeable, worked clean and was kind. There was NO MESS LEFT BEHIND. Clean job in and out. He did an excellent job! I did have a minor problem, that was resolved by the owner very quickly. The owner as well... pleasant, understandable, a man of his word and kind. If I were to have an issue again, I would definitely call them. This is a Great company with great ppl and have a Great team. You guys were AMAZING!! THANK YOU AGAIN read more

Ivan arrived on time dressed professionally and explained the options available to me. The work was neat and thoroughly cleaned prior to leaving. read more

The plumber I use is the best I request him every time. Can't give his name because everyone will want him. But I am sure everyone at Sam jolly's is awesome. read more

I tried to make an appointment and the girl on the phone started telling me to change my schedule to accommodate her schedule rather than asking me when I was going to be available. She was dictating to me and actually YELLING at me over the phone. She insisted that her plumbers come over right away for a simple fix in the water closet of the commode / toilet. I told her any time after 5pm and she said NO, how about right now. JOLLEY IS NO JOLLEY TO WORK WITH. read more

Joe was excellent. He came on time, and fixed my leaky kitchen faucet quickly.

Can't say enough for this company and for the technician Chesley who completed our repair. The company response was the very best I could expect with a stellar level of security that other companies should also be utilizing. Chesley was efficient, very competent and friendly. Incredibly patient with my annoying dogs. read more

This is second time Sams team assisting us on fixing plumbing problem. Always on time, very knowledgeable, speaks understandable English and fixing problem right away. Very reasonable prices. Would recommend anyone to use for house issues. read more

My landscape crew accidentally nicked a pipe hidden behind a low hedge while trimming, and we had to turn off the water to the customers house! Not good! I called Sam Jolly and Wendy the dispatcher was very helpful getting us assistance in a very timely manner. Robert did a great job repairing the leak and installing a new ball valve. Great experience! Thanks!! read more

Joe is the most knowledgeable plumber we have worked with. Great service and very polite. I would definitely recommend this company.