I had an issue with the connection to my power-assist toilet. I initially thought the problem was a coupler that attached to the assist unit, but it turned out that the threads on the toilet unit were stripped. Tony promptly provided several options for resolving the issue. He ordered the necessary part, and while waiting for his colleague to deliver it, he removed the old power-assist unit. This was a smart use of time since he was then able to simply install the new unit when the part arrived. Overall, Tony worked efficiently, professionally, and cleanly. I would definitely call Tony and Jon the Plumber again for any future plumbing repairs. I highly recommend them! read more

I got a quote from three different vendors to replace my 90-year old father's shower valve, and John The Plumber was THREE TIMES as much, after charging me for the visit. The other two were within $50 of each other. Seemed much more concerned about replacing our water heater, since that's a big ticket item. I felt they were trying to take advantage of my father because he has dementia. When I called to address what I considered an unfair business practice, I was told on the phone "it's our job to upsell." Wow. Even had the nerve to call me up and harass me about getting a new heat water heater... years after I got my shower controls replaced by another plumber!!! Don't do business with these people. read more

What I liked the most was that they clearly explained in advance what was being done. The service was also polite and professional. Both the time and cost were fairly within expectations. read more

We had an occasion to use this company and all I can say is that they are terrific. They came as promised, reviewed what I thought was an issue, explained all to me ( there wasn't any issue) and said goodbye to the service guy who's name escapes be but was so nice. There's not a whole lot more to say other than I liked the service guy, I liked their dispatcher, and if and when I need help with my heater , they will get the first call. read more

We have used John the Plumber many times. They are always responsive and available. Fair price and good work.

I had a toilet leak dripping onto our ceiling I told I believe Carl that and two issues by showers He quoted 4-$500 per toilet to replace new if I supplied the toilets, I thought steep. so I opted for 1 toilet repair and diagnose shower. He cut Three small holes 1 for the toilet and 2 for showers He plugged the shower pans with a sponge to test for leaks, no leaks. Then all of a sudden I am inundated with other people Talking about insurance claims, all the money I was going to get sounded fishy. They left 2 machines to dry out water damage which did not function properly. The second set of employees said while reading the same type moisture gauge the area was dry. When I realized amongst the confusion That I had been billed $1550 for 1 toilet repair and three holes I was Livid. read more

Free consultation and he tried to charge me for a diagnostic. I tell him I am not paying for it and instead of being courteous. He just leaves. The diagnostic was basically telling me information I already know. I wanted a quote on how much it would cost. He should have had a disclaimer before releasing this information "I will charge you". Also a test could of been done over the phone to validate the color of water with LED light. Update: I got sent a "THIS IS AN ESTIMATE, NOT A CONTRACT FOR SERVICES" for the diagnostic. It went from in person 99 dollars to 249 dollars. read more

I used this company in March. The plumber came by and the next day I had the same problem again. The problem somewhat subsided and would come back here and there but then I got fed up and called them to tell them it's not resolved and they said he should have done a camera view not a snake and I would be charged for them to come back out. If I paid you to solve the problem and you didn't solve the problem why would I pay you again? Bad business. Ineffective resolution to my problem and more expensive than the competitors. The plumber from the company even told me the prices for John the plumber are ridiculous. Do not use! read more

They're quick to respond to your plumbing needs. Called on Monday and they had availability the same day and I chose a next day appointment. This is my second time using John The Plumber for a blockage at my home and did not disappoint. The issue was cleared and resolved quickly. Everything was explained to me prior to the work beginning. I was very pleased with the process paid and the price quoted. There were no additional fees. read more

Wow! This was one of the best plumbing service we have ever used. We are not from Florida, we are here working on a property and needed some plumbing work done so I looked in the area and found John the plumber. They sent one of their best guys, Kim the plumber. He came in, looked at what needed to be done and got straight to work. No games. Fair prices. Impeccable service. I would highly recommend to anyone in this area. read more

Tech showed up and quoted 2 washer box installs at $2400.00 total for both I signed and agreed to the price. Wall was cut open so he could clearly see what was involved with the job. Installed 1st washer box with zero issues and when he returned a few weeks later to install the 2nd washer box he raised the price to $2400.00 for just the 2nd box alone. I confirmed pricing the day before with the office and then the day of when I questioned the tech and spoke to the manager he was rude and belittled me asking if I read the "fine print". I have never felt so disrespected before in my life. This company is the pure definition of the bait and switch. I would NEVER refer or recommend them under any situation. If I could leave ZERO stars I would. BUYER BEWARE. UPDATE Job was performed by Mainline Plumbing for $650 which is HALF of what I paid for the original job with NO attitude and BS. Also wanted to add that when John The Plumber performed the first install they took it upon themselves to use another contractors vacuum which was damaged and had to be replaced. Do yourself a favor and AVOID the drama with this company. read more

Jason and his technician were wonderful. They came out and explained what I needed and the different levels of work that could be done including the replacement of the entire toilet if needed. They explained everything and answered all of my questions. The guys were clean, presentable, professional, and very knowledgeable. The cost for the repair was half the price of what some of the other plumbers in the area charge. The work they did is high quality, and I highly recommend John the Plumber. read more

My plumber since 2014.The company has grown but they are still the professional guys they have always been,The office is great and the plumbers are very good.They come out immediately,diagnose the problem and give you a written estimate immediately.Everything they do is done right the first time.I would never call anyone else. read more

Renee was great in helping me resolve an issue I had. Actually she handled the issue. She was so professional and really good - had things worked out immediately. Thank you Renee - Tracy was great w follow up too. Something I gotta say and this will help your business, or at least elleviate some 'customers frustrations'. Anytime and EVERYTIME your colleague is on the phone near you, you literally NEED TO talk extremely low! Admin staff may have a head set or even w no head set. For a customer to be talking about their important plumbing issue - expensive stuff, there is no reason to hear everyone in office. Yesterday I can hear the most ridiculous crap going on. It was SO ANNOYING FOR REAL(speaker mode and head sets amplify). I can literally tell you exactly what all was saying - it was men and woman. No one cares abt your conversation when they are having a serious issue. Bring it up at a meeting - because it frustrated the shit out of me. Still 5 star tho - ppl there are great to me. read more

They were very responsive and polite and got job done. However quotes were very high.

I think they're very good but they waste a lot of your time they send people out to do estimates before they leave and come you need something done. It's not a big job you expect someone to show up. Tell you how much the rate is and do it. there's only so many times people read more

Wonderful service. We had Shane repair our garbage disposal and he was the consummate professional with a lovely personality. This is the 3rd time we have used John the Plumber. They run the business like a family but they have many plumbers... I just recommended them to our Condo Management Office. Definitely our 'go to' service provider. read more

1/11/25 We needed to replace a Moen Tub/shower cartridge. Shane Evans came out on 1/09/25 and replaced the cartridge. There was a glitch, in that it started dripping. Shane had to get another part. He came back on 1/11/25 and replaced the cartridge, and corrected the problem. Shane was not deterred and, although presented with a slight setback, he handled it like a Pro. Now, the job has been completed and I would like to thank Shane, for a job well done. He is a credit to his Company, in addition to being a nice guy! Well done, Shane! 11/29/24 My friend, needed a new disposal, so I recommended "John The Plumber," as I had used them previously, and established a profile. Therefore, with Thanksgiving upon us, and my friend arriving on Sunday, 12/01, your friendly appointment scheduler, offered us a time between noon and 4:00 pm on Friday, 11/29/24, for which we were very thankful. Just before your Tech arrived, we had a nice call from Jodi, indicating Carl was on his on his way. She was very engaging and amiable. Carl arrived right on time, and it was a pleasure meeting him, as we had a nice chat about sports. He is a great guy and did a terrific job with the removal of the old Badger 5, and the installation of a new Badger 5 Insinkerator with 1/2 hp. He left the new manual, and registration card, for which I have already completed online. He emailed me the invoice, that I just paid and all is well. He left the area "spic and span." That was a big phrase used by our older generation, when something was left spotless, ha! In closing, my wife and I, originally from Philly, have been in Florida for 50 years. Being a LCAM, in Property Management, Customer Service is paramount with us. Your staff, also including very personable Maleen, who I spoke with this morning, is second to none, and they represent your Company in 5 star fashion. Your super reputation makes us very proud you are located in Pompano Beach. With the advent of THE POMP, right up SW 3rd street, you will be very busy in the years to come. All the best and thank you for a job well done. To those of you, reading this review, stop in or call John The Plumber at: 954-781-4823. You will be very glad you did. They have my utmost respect. Marc Walther Pompano Beach 6/12/18 We had some very bad water leaks with the valves under our kitchen sink. John Jr. came out the next day. He went right to work and removed the disposal, and the bad valves, replacing them with new. He then replaced the sink, disposal, and faucet. Everything went well and he did a fine job. We will definitely use them again, when we connect our dishwasher. John Jr. was very professional and a nice guy to boot. The office staff was very helpful and we greatly appreciated their courtesy! If you want to use the best Plumber in town, give John The Plumber a call. read more

John the Plumber - New Moen cartridge installed! - Plumbing Near Me - Pompano Beach, Florida

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I do not recommend this company because communication between the office and the customer is a challenge for the office. I sent multiple emails and left multiple voice messages, but I never received a response. There are many excellent plumbers in the area - this just isn't one of them. read more

$500.00 to clear a block from the exterior access drain. Free service call ha bait and switch came at 4pm too late to hire someone else. Yes the drain is running now but my bank account is all blocked up. read more

I came home to find my guest bathroom floor flooded and my rugs soaked. It appeared that the water came up from my sink drain. Strange but it was the only way and my sink bowl was full of water and would not drain out. So, what to do? My answer was to Yelp for help, which to my delight is how I found a near 5 Yelp Star plumber, John the Plumber. I phoned them and a very friendly woman answered my call and was able to set me up with a service call the next day. Then, prior to noon the next day she contacted me back to tell me a plumber was on his way to see me, Hooray! Moments later there was a knock on my door and a very pleasant young man introduced himself as Joe, the Plumber from John the Plumber. As was I, he too was rather baffled as to how this could have happened but immediately got to work correcting the problem by snaking my drain with a rooter. He went down about 22 feet and we both sort of held our breath and prayed. When he put the drain pipes back together Yip Yip Yippee! Success! It worked! I'm more than pleased to add to Plumber John's five stars. Great friendly service! read more

John the Plumber - Plumbing Near Me - Pompano Beach, Florida

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I found this plumbing company via Yelp and then redirected myself to google just to reconfirm the reviews... I am so happy I found this plumbing company. When I first called them for information on estimates and appointments Diane helped me and she was so very pleasant and informative. I made the appointment for the following Monday and I received a text message telling me that they were on their way and I also got an email telling me the same. Joe showed up, he was extremely sweet and very tidy. Got the job done in a timely manner and I was very happy with the work and price. I already text messaged my neighbors and forwarded over their information in case they need a plumber. I thought that I had a very good plumbing company, not to discredit them, but this plumbing company definitely surpassed my expectations. Thank you Joe and Diane and great job John The Plumber!!! read more

John the Plumber - Plumbing Near Me - Pompano Beach, Florida

Knowledgeable, competent, on time, quick, trustworthy, reasonably priced and clean...!!

Gary and Jonathan did an amazing job! They came and fixed my world. They were polite, experienced and very professional. Thanks guys read more

John the Plumber is honest and service oriented. He does great work and is very fairly priced. On one job he spent several days on a new pipe that was not the ultimate problem. He cleaned up his work area and refused to bill me the $2100 price he had a right to charge. Clearly a man of honor. Do not hesitate to hire JOHN THE PLUMBER for your next plumbing job. read more

The new gas heater they installed is useless. It takes an average of 3 minutes of running water before it gets hot. I asked for the model name ahead of time so I could research it in advance but was not provided the information I needed to make an informed decision. They refuse to correct the problem and on top of it, they overcharged me, $2600 for less than 3 hours labor. read more

I had the best service ever. James was professional and super empathetic of my situation. Emergency service from James Rates 5stars. Kuddos to you James and John the plumber for having him. read more

RUN, should be John the thief. Had to fight to make them honor a warranty issue. Terrible ethics.

******* WARNING OF BAD BUSINESS *** Stay away from these people! I've given them so much business over the years and they show no appreciation. About 3 weeks ago, I paid them $450.00 to come unclog my kitchen sink. They didn't really unclog the sink (drainage was slow after they left), I called them yesterday to come fix the problem, not only they told me there's no warranty on their work, they wanted to charge me $250.00 after hours fee plus $450.00 for the service call, total $700.00. Unbelievable disregard for customer service. You've been warned. read more

After *numerous(4) calls to the office, I finally reached the appropriate person she was far from accommodating.! Flushing this company 100% read more

My family has used John the Plumber over the last couple of years and we've always been happy with their service. I get calls back promptly after requesting appointments online. The last 2 times I've had appointments Jason and Will have been sent out and they're always nice and hardworking. read more

I take back my original review below!My toilet backed up again 2 weeks after the service was done & they would not come back to fix the original problem & offered another service for $2000 after already paying $500 to get the work originally done. Crazy! Don't stand by their work service! Not recommended!!!! I had my entire house snaked out with a copy of a video view of all my cast iron sewage pipes. Great job! Pablo & john came out within an hour of my call & were done in 45 minutes. Pablo was very knowledgeable & informative. He gave me advice on how my entire plumbing system worked, which no other plumber has ever done before. I truly appreciated everything from when I first made the call to completion. I would highly recommend! read more

Called and scheduled an appointment. They came two hours early as I had a minor clog in the line. They quoted a price extremely high which I felt was about 2-3 times what it should have been. (Quoted $750ish) When I explained that he said "well we can lower a couple hundred dollars, what would you like to pay" That was disturbing to me, all I was looking for was a basic line clearing at a fair price. I felt as though I was being taken advantage of and said I will find someone else. Hopes this helps folks! read more

Honest, professional, always on time. Quotes a price and no hidden fees. Would highly recommend.

The technicians, I was told by the manager, SIGN INVOICES FOR YOU AS THE CLIENT, which you never see until the invoice is generated by them and expect payment for that invoice, DUPLICATE INVOICE NUMBERS, ADD SCOPE OF WORK TO THE SAME INVOICE NUMBER BUT USE DIFFERENT "Verbal Agreement" initials, and SEND ADDITIONAL INVOICES ALMOST A MONTH AFTER LEAVING THE SERVICE CALL! (see pictures attached) The verbiage written by John The Plumber, state "My signature here signifies my full and final acceptance of all work performed by the contractor." The technician signs as "VA" for Verbal Agreement which the client never sees! John The Plumber, uses same invoice numbers to bill you as they tried doing to us, 27 days AFTER the fact of the ORIGINIAL invoice showing, balance due- $0.00. Same invoice number except now there's more work, a "discount" for extra work and a balance outstanding. Pablo Fernandez, came out and misdiagnosed the issue and charged for the work which we happily paid because for 5 minutes we thought it was fixed since he was the "expert". As soon as dispatch is calling for feedback, the main water gets turned on and water is going everywhere! I tell dispatch that the tech needs to come back out, so he does. THIS TIME, the tech actually looks for the problem and diagnosis it and within 20 min is in and out. My partner gave a $100 tip because Pablo didn't ask for extra payment since he did not fix the original issue/service call. Why would we give a large tip and then put another check in the mail??? Pablo tries to says, my partner only had one check with him, so as I said on the phone, why didn't you ask for a debit card that he carries with him? 27 days later, we get a bill with the SAME invoice number that was paid in full, except now has a balance charge of $250 with two more falsified signatures as "VA" and additional work. First invoice was on 2/10/23 the date of work and now 3/9/23. Ironically, only one survey was sent on 2/10/23 after the completion of the work invoice that shows no balance(picture attached). I waited a week to hear from the technician and Accounting Department which never got back to me, so I called again and spoke to the manager, who said she would get back to me the next day and never did. I gave her a call near the end of the day to resolve this issue and receptionist sent me to Accounting which clearly, had a "game plan" going on and sent me to voicemail. I gave the benefit to not write this review as I was hoping this could of been taking care of internally. Next morning, Pablo calls me and then was put on speaker without my consent for Carrie (manager) to listen in, only to tell me, she would get back to me "tomorrow" and make a decision then because today was her day off, but came in for this issue, that she was still not capable of resolving today? Duplicating invoices, making up scope of work "discounts", and shady business practices. John The Plumber is your sterotypical, Plumber read more

John the Plumber - Plumbing Near Me - Pompano Beach, Florida

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I tried to replace a shower cartridge and ended up making a big mess. I called John the Plumber. From beginning to end, this was a great experience! The office staff Nailene and Missy (sorry for spelling errors) were so polite and friendly. They got me on the schedule right away. They contacted me several times to confirm my appointment and let me know a technician was on the way. Lin Deveau was my plumber and I am extremely impressed with his work. He replaced my entire shower valve. He was punctual, friendly, professional, clean, and did an outstanding job! If you're uncertain of your ability, save yourself the trouble and call John the Plumber. They are an amazing team! read more

I had a small issue with a leak and needed a plumber to fix it for me. I called over the weekend and they never called me back because there was miscommunication and they never put me on the schedule. We cleared it up and they came there next day. It was a quick fix. However they didn't resolve it completely and had to come back a day later to fix it. Now it's perfect and there's no issues. read more

Our toilet would not drain. I was out of town, my wife called this company. The plumber did more damage than fixing the drainage issue. Not only did the plumber not fix the issue, he damaged our bathroom walls and my driveway with whatever mammoth of a snake he was using. 1 captured this on video. I called for the opportunity of being refunded as I have fixed the issues and damage. The refund was denied. 1 highly recommend looking for another plumbing company. Reply to comment below: Please understand as we have already had a bad experience with your company causing damage, and we concluded our decision. It is not mandatory to give you another chance after your first mistakes and damage. Reading your response shows how you are still minimizing the damage to the area where your plumber worked. The statement of 50% refund is also false. LOOK ELSEWHERE FOR A PLUMBER read more

I am so pleased with the service I received today, I called this morning and Jake came out within an hour, He was so efficient and nice and kept everything so clean. showed me exactly what needed to be done, and when he was finished showed me pictures of what was done. I am so impressed with the care and promptness of the work! I will highly recommend John The Plummer. read more

I would like to update my review. The manager contacted me. They sent someone to fix the problem. They did other jobs in my home. At one point I was over charged and they were able to refund me as well. Truly customer service at its best. This company really works hard to make sure their customers are satisfied with the job and overall treatment. I will most definitely be using this company again for any future plumbing work needed. Definitely recommend to others if you need any work done. They also work late. Thank you for fixing the problem and being attentive to my needs. Happy customer for sure. read more