Our toilet would not drain. I was out of town, my wife called this company. The plumber did more damage than fixing the drainage issue. Not only did the plumber not fix the issue, he damaged our bathroom walls and my driveway with whatever mammoth of a snake he was using. 1 captured this on video. I called for the opportunity of being refunded as I have fixed the issues and damage. The refund was denied. 1 highly recommend looking for another plumbing company. Reply to comment below: Please understand as we have already had a bad experience with your company causing damage, and we concluded our decision. It is not mandatory to give you another chance after your first mistakes and damage. Reading your response shows how you are still minimizing the damage to the area where your plumber worked. The statement of 50% refund is also false. LOOK ELSEWHERE FOR A PLUMBER read more

I am so pleased with the service I received today, I called this morning and Jake came out within an hour, He was so efficient and nice and kept everything so clean. showed me exactly what needed to be done, and when he was finished showed me pictures of what was done. I am so impressed with the care and promptness of the work! I will highly recommend John The Plummer. read more

I would like to update my review. The manager contacted me. They sent someone to fix the problem. They did other jobs in my home. At one point I was over charged and they were able to refund me as well. Truly customer service at its best. This company really works hard to make sure their customers are satisfied with the job and overall treatment. I will most definitely be using this company again for any future plumbing work needed. Definitely recommend to others if you need any work done. They also work late. Thank you for fixing the problem and being attentive to my needs. Happy customer for sure. read more

I have used this company in the past with success but my recent experience was terrible. Stay away from this company. They just want to run up a bill but don't fix anything. They only Want to flush your toilet and say they can't recreate the problem, without actually doing anything to justify a big bill. Lazy, unfriendly workers read more

2 hours of work, basic plumbing nothing special, replace a t joint in a stack, $650. That's $325 and hour folks. hit and run people. Recommend you shop price over the phone, send a pic of what needs to be done, get a price over the phone before they come and don't use JOHN THE PLUMBER. Legalized Robbery. read more

I had a leak under my kitchen sink and was in need of a new plumber. I called the office was friendly and scheduled a convenient time. She explained they were waiving $69 service fee and upon arrival they would asses the issue and disclose price prior starting any work. The company reached out day of to confirm my appointment and John arrived promptly at 9am as scheduled. He determined the leak was coming from my garbage disposal. He let me know the price would be $425 which included a 2 year warranty. John did a great job and cleaned up before leaving. So glad I have found a new plumber I can rely on. read more

Shane has come to our house twice. Appointment on time and he is great. Fixes each problem, so nice, service great. I can not recommend enough. read more

I had a flood in a new condo I bought. Leaking into the unit downstairs. Called and was told there is no charge for coming out. The plumber arrives and has me sign $599 minimum and will apply the first $200 to the $599. I was shocked at the price but what could I do? I was stuck and desperate. So I signed. He looks under the sink and says "you have a leak." The office calls the next day to ask how everything went. I asked why did you tell me no charge for coming out when it's a $599 minimum? She said I should've just said no. I explained again that I was stuck but she was unsympathetic. It did not cost $599 to look under the sink and "cap off" the leak. I had him drill the other side of the wall looking for a bigger leak since he was charging me $599. But nothing there. Simple little leak that could've been prevented with a bucket. Beware of this plumber taking advantage of a desperate situation, especially if you're a female. read more

I was contacted by Palm Beach Water Utility to tell me they see continuous water hitting the water meter. I thanked them profusely and then sought out a plumber. From the moment I called John the Plumber, I was taken care of. Darrin and John showed up the next day, took a look at what was going on and went right to work. They found the leak in the wall near the water heater and solved the problem immediately. Darrin didn't miss a beat, contacted a mold remediation company who showed up 90 minutes later to assess and begin remediation. Wow!! Seriously awesome service, reasonably priced and such nice guys!! Call John the Plumber!! read more

Courteous, responsive, and people took care of problems and answered questions. Felt like I was treated very fairly.

Great company! Water heater busted, called a plumbing company I had used in the past, they said they had to check their supplier to see if the had my type of water heater. I wasn't getting a reply quickly so I called John the plumber, talked to Cali who was so helpful. She said they could have somebody out by 9:00 am the next day. Adam did the installation quickly, efficiently & was very responsible. I feel today it's getting hard to find companies like this. They also care about their employees which says a lot about this company. I will refer them to everyone! read more

2 weeks ago I requested a technician come to review and repair my sink. The technician provided two quotes for faucet replace and faucet repair. We went with the faucet repair. The technician had to order a part. It was stated it would take 1 to two weeks. After a week and a half I called John the Plumber and was told there was no note on ordering the part. I spoke to the woman on the phone and she was going to look into it and call me back that day. She did not call me back that day or the next day. I called on the third day and was told that I was informed to order the part from Home Depot. I was never told to order the part or told what part at all needed to be replaced. After calling a fourth time I was told a generic part name which has 369 different potential parts on Home Depots site.. To put it lightly, John the Plumber wasted my time and completely dropped the ball on their follow through and customer service on multiple occasions. My honest review is to steer clear of this business at all costs. read more

I have been using this company for more years than I care to admit. Today I called because of a plumbing issue at my home. My two daughters, both over 18 years old, were home so I went to work. I agreed to have the work done, although I felt the price was a bit high. The company had been professional up to this point, so I was okay with paying that price. Then I listened to a lengthy voicemail from Erik, stating that the work was completed and I needed to pay. He constantly repeated it on the voicemail as if I were a deadbeat customer trying to get out of paying a bill. When I called Erik and explained how I felt about his voicemail, he was not apologetic and told me to contact his manager, which I did. After speaking with Mike, I don't feel that Erik will face any consequences for his actions. I was once a long time customer, who now has to go elsewhere because one of their employees was having a bad day and decided to treat a customer like something stuck on the bottom of his shoe. read more

Great Company - on time and professional, Darren did the job in a timely manor and left no mess. I would highly recommend this company as I will use again and tell family & friends. Thanks guys for doing such a good job! read more

I called John the Plumber to fix my toilets. I told the woman on the phone that I had the parts for the one toilet but I needed two angle stops and two braided stainless steel supply lines ($30 in parts.) I told her that the angle stops needed to be sweated as they were frozen. She said they had a $90 service fee but if I had to work done it would be waived. The woman gave me a time frame from 12-4 and told me they would call a half hour before. I called them at 3:30 and the woman said that they were on their way. At 4:15, 2 men arrived for a one person job. They then called the manager & proceeded to give me a estimate of $750 for a job that is a one person job that takes a 1/2 hour. I think they saw a woman, and they thought they could take advantage, I paid the $90 service fee. I called another plumber and had the same work done for $150 Lesson learned don't use John the Plumber unless you don't care about $$$$ read more

Good response time, good attention to detail, eagerness to do the job correctly, reasonably priced

I called the on Tuesday, they made an appt for Friday 12pm -5pm. On Friday at 3:50pm a woman called and rudely said they didn't need to come to give me a quote on installing a new shower pan. They can do it over the phone. So I said, I wish I was told when I called or before I waited from 12pm to 3:50pm of my time and changed other appts to be home waiting. She had a major attitude and never apologized for the inconvenience and started lecturing me about the work. I said, " you know what, GOODBYE!" Bad business attitude. read more

Once again, John the Plumber has done an excellent job at our home. We've used another local plumber for years, but it's been difficult getting an appointment with them. After reading all of the great reviews for John the Plumber, we gave them a try. Wow! They were friendly, professional and knew exactly what needed to be done. They will now be our go to plumber. I highly recommend them. read more

Don't waste your time and money on anyone else. We've used this family for all our plumbing installations and problems for 15 + years now. Always on time, always professional, always knowledgeable and fair, most importantly HONEST! Great group of people with great work ethic, the three brothers are hands on and know plumbing, they have employees that exemplify their own ethics. Years ago they replaced all of our cast iron pipes digging two tunnels under our home. Big job, we did not shop around we know and trust they'll do the best job for a fair price and no regrets! Nicest people who do it right the first time. Call them! read more

They used material that was not to code, and my house flooded. It took months of repairs and replacements until the place was livable.

Errik was on time and very respectful! Renee in the office is very knowledgeable and helpful with getting your service handled! I will be calling them again if needed! Thank you! read more

Had a issue with a clogged drain. Lin and Mike came in, I explained the issue and everything was fixed in no time. They were very professional, as was the service manager and nice women who answered the phone. Very responsive. Thank you Lin & Mike!!!!! read more

We were so impressed with this company. After scheduling this appointment with Jodi, Lin and his associate Noel arrived at our home as scheduled, analyzed the issues and completed the work in a highly efficient and professional manner. We HIGHLY recommend this company for your plumbing needs. read more

I would never use this company. They came out to provide an estimate to fix a leak in the sink and said they had to knock out a wall to fix the leak. Complete scam job. Beware of this Company. They quoted us over $4000 to fix a simple leak. read more

They took forever to get a certain project done at a place I worked at Left a mess and took forever read more

We had a new water heater installed on 3-21-23. The job was completed within two hours, including installing a new shutoff switch. Everyone at this company was kind and respectful. Everything was explained to us completely, and there were no surprise costs. We highly recommend this company. read more

I had a leak in an outside spigot that was original to the house built in 1964. I called John the Plumber on Monday around 4:00 PM and they sent out one of their staff (Maurice) for 9:00 AM Tuesday morning. He arrived on time and was very friendly and professional. He explained the work that needed to be done and quoted a very fair price. Maurice was a pleasure to deal with and the work he performed was done in a timely manor. The outside spigot has been repaired . I am very pleased. My only complaint is that there are not more service professionals like Maurice to help a homeowner when in need. I will definitely use John the Plumber in the future. read more

Well, I thought I had finally found a good plumber. I bought a condo that has a tremendous bathtub and my hot water only goes to 1/3 filled. So I wanted to talk about options swapping out the water heater. Also Wanted to get a bidet toilet. Said they could do it all. They sent out a very bright young man named Dan, took all the information. I paid him for a visit... NEVER heard back. Good gig. Just don't do any work get a bunch of estimates all day long... read more

I was able to get an appointment the same day I called in. They came in and got the job done. Very friendly and professional. Will definitely use them again: Thank you ! read more

John the Plumber - work they did - Plumbing Near Me - Pompano Beach, Florida

These guys were amazing. They were the only company who would give me a quote on a new gas water heater over the phone (they simply had me text them pictures of the old one). A few other companies (you know who you are!) wanted to charge me at least $60 to come out to look and estimate. I'm spending thousands of dollars....no thanks on me having to pay to decline your estimate. Not only that, but I couldn't even get an appointment for 4-5 days out. I have a wife and small child at home, and carrying boiling water up the stairs for bath time was a bit dangerous, so I really needed service faster than that (and surprisingly, spending $2k had no priority with them). John the Plumber not only gave me a fair estimate, but they came out the next day to install. To make matters better, they sent 2 men to get the job done faster, and one of them was the company owner. Talk about hands-on service! They came first thing in the morning, and knocked it out in 2 hours. I'll be using these guys over big box plumbers from now on. read more

John the Plumber - New WH installed with power vent. - Plumbing Near Me - Pompano Beach, Florida

I was very impressed with how courteous the receptionist was on my first and subsequent calls. They very efficiently scheduled a plumber for replacement of a valve on main water supply line. The plumber, Michael S., arrived on time ready to perform the task. He was very pleasant, knowledgeable, and neat. He changed the valve in a short time and the bill was exactly the estimated cost. Highly recommend this company. read more

Scheduling them was simple, and they arrived exactly when promised. They detailed what needed to get done for rerouting plumbing for our minor master bath renovation. Chad and Lynn worked quickly, professionally, and took great care in keeping our home clean. We would definitely use this company again! read more

Excellent Service! We had a toilet replaced in our master bathroom and John was the man for the job. He arrived on-time, was very efficient and left my bathroom in better shape than when he arrived. I have only used John the Plumber and have never been disappointed. Prices are fair and they do a great job! read more

We had a backup at our place and we called John the Plumber. They were very understanding of our situation and sent Adam out the same day we called to fix the clog. Adam was friendly, polite and easy to talk to. In no time we were back to normal with drains running and everyone happy. We would recommend this company to everyone! Thanks Adam for taking the time to explain everything. read more

We had a major problem with a leak. John came and gave us a fair price. He was professional and the entire process was well handled. Very grateful for his honesty. read more

Easy to book appointment. Showed up on time. Very professional work and neat. Highly recommend read more

My kitchen sink started leaking and I had no idea why. Searched Yelp and this company had great reviews and I see why. I called and within 1 hour I had someone at my house. Helped a lot since I still had to go to work. The plumber discovered the issue have a quote and was done within an hour after replacing the garbage disposal. Work was clean and he also gave me some advice on how to avoid mold from the water. Thanks for the quick and responsive service. Money well spent read more

'John the Plumber' was responsive to my request, unfortunately they are just out to gouge people and bonus, they charge you a fee $89 to take advantage of you. Really enjoyed that and felt violated, I asked for a water heater repair, they tried to sell my a whole house water filtration system. Horrible! read more

We just got a voicemail in our phone from John The Plumber Cynthia after waiting since last Wednesday to have them come by and give us a quote. Cynthia Was called on Wednesday to tell them they had not arrived she was going to call us back when she located them she never did. So now six days later she called and left a phone number to call. I left them a voicemail telling them don't bother to come by you've had your chance and we don't need you anymore. We have been using them since we moved into our home in Silver Lakes and back in the day 20 or so years ago they were a good company but now I would not recommend them to anyone for under any circumstances do not use them. They are not reliable anymore. read more

They're responsible from answering my call, making appointments to the day they arrive for the job. Since I'm handy myself and been managing properties over the past 20 years, I know the pricing and what it takes to complete a leaky toilet bowl. They recommend replacing the whole system including the pipe which usually takes about 30 mins when the person knows how to do it right and the equipment would cost from $15-$50 depending on quality. I understand it doesn't make sense if the job it's too small to come out to fix but it is a bit steep for a toilet bowl equipment fix. They were going to charge me $250 but in my head that's a bit pricey, they agreed to bring it down to $190 after reasoning with the technician. After all, If I really want to save the money I would have try to fix it myself and avoid replacement, but it is a tenant's place, it was dirty and I don't want to spend more than 2 mins in there plus I can write it off at the end of the year, if I can get it fix under $200 will be ideal. I remember it is not fun to change out the dirty toilet bowl system and if someone knows what they're doing and can avoid the work with leas than $200, it is not bad. It took the tech 15 mins and it's all fix with a year warranty. I do appreciate the swift and solid fix. Will definitely hire again, just wish they would price more reasonable next time for other bigger issues. read more