Diana & Tiana are super helpful! Love the quality, selection, & personalized service at Ferragamo at Valley Fair Mall! Had a hard time trying to decide between cuff link styles. Thankfully, Diana was available to provide her take! Always new inventory and classic staples to catch the eye! Would buy all these pieces again! read more

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Need to have my belt adjusted to a smaller size and got amazing service from the team. I was greeted right when I walked in with a smile and got it cut in just a few minutes. Consistent with my experience at Ferragamo in SoCal. read more

Ferragamo has one of the best customer service at Valley Fair. I went looking for a new belt and Matthew helped me, he was kind and very helpful. I couldn't remember the size I bought last time since it was gift for the same person. He looked up my account and was able to find the size I needed. He was very professional and took great care of me while shopping. Thank you for the great service! read more

Terrible customer service . At this price point level I'd rather go to mulberry , friendly staff and great product at a great price . Any other high end shops have better service then here lv Cartier Gucci jimmy choo go shop there at least they know how to treat their customers right . Just avoid this store and they closed earlier like at 7 vs 9 pm due to covid , yeah right . More like no one is shopping so everyone went home read more

I appreciate that Ferragamo employees wore masks and had available sanitizer for customers. I dropped off my handbag two weeks ago when they were open. Yesterday I had to pick up my handbag at curbside due to closure of the mall. My interaction with the employees both when I dropped off and picked up my handbag was very pleasant. I find the employees extremely professional and caring. When the mall opens again I plan on shopping at Ferragamo. Their products are extremely well made and durable. When I worked I had a few pairs of Ferragamo shoes which lasted on average 10 years per pair. My handbag still looks new and it's a few years old. Thank you! read more

*********************** 475 ******************* This Salvatore Ferragamo boutique is much smaller compare the one in Union Square. They offer a smaller collections of accessories and shoes here; although they have a decent leather goods selection for both men and women. The store in nice, well displayed, and luxurious, located on the busy Santana Row strip. Love their new Birana Saffiano Tote & the Sofia yellow; mom and I just couldn't decide. Service here is great here (they don't judge how you dress or look)! We enjoyed our conversations and service with Michael, a nice salesperson here. He's super helpful and knows the products to the tee! read more

Excellent customer service my family and I experienced last Saturday 11/21/20. The staff were welcoming, and the store was clean. Hand sanitizer was readily available throughout the store. Our 4yr old daughter was with us and they were super accommodating and friendly with her. My husband found the shoes he was looking for. Great experience! read more

Humor my snob side for a second, but Ferragamo has truly won me over with its quality, craftsmanship and amazing sales twice a year! I discovered said sales when I was in Vegas last year and thinking that I just stumble upon some random good fortune. Things were priced SO well, both the bf and I ended up buying each other shoes (ha!) Fast forward one year, having now gotten notifications of the sales, I knew exactly what it is I wanted to hit. They actually had some amazing items on sale, especially for men and their women's line was not bad either. I love their flats so definitely had to pick up another pair at such great deals. I actually was turned on to Ferragamo by a gf who was slave to their wallet / clutches. At the time I thought it was nice but it wasn't something I needed. Now I understand the simplicity, functionality and the finesse of their designs! I am definitely a huge fan of Ferragamo and this store is especially fantastic for location and selection. read more

Save your energy and buy your shoes at Nordstrom or Bloomingdales. This store didn't tell me their 7 days return policy, which is conflicting with their website. The reason why I returned the shoes was because the employee kept feeding me the incorrect shoe size when I told her my size is 9.5. My fault that I bought the shoes anyway and needed to return them cause they were not my size when I got home (I bought another shoes online). They offered to exchange since it's still within their 15 days exchange policy. My mistake for buying the shoes, but to my perspective A. The employee should always inform their customers of their 7 days return policy B. Should always listen to their customers when they mentioned the shoes size they wanted. C. Who does 7 days return policy these days? And why is the store inconsistent with their website?? False advertisement?? read more

I love this Ferragamo location. It's new and well organized. Was helped by Lorenzo, the general manager. Lorenzo knows his stuff. He's visited the factory in Italy and knows the Ferragamo lifestyle. Very nice service My bf and I picked up some loafers and gancino belts. They had everything in our size! Salvatore Ferragamo is the best at quality and craftsmanship. read more

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Was hung up on, then wasn't notified they ordered the wrong shoe so everything was delayed and I just wasted a trip down to San Jose. Lol. Joke. read more

During this busy weekend, we dared to do our own Christmas shopping, and I mean for ourselves only...... We walked in and were immediately greeted by the sales peeps, everyone was so pleasant...... Alex was this young handsome salesperson that attended to us......we chose a pink bag, one of the newer selections out this season..... They had a great selection on the sale side (30% off), but didn't feel the other colors...... I must say this season really has some beautiful color bags and wallets, might have to go back and get that deep blue square handbag with the matching wallet......so pretty..... Another quick note to add, this store is located on the Santa Clara side of Westfield Mall, so you get a free bag vs. paying the 10 cents.....weird.......but grateful...... read more

Very friendly staff. The team helped me pick out an amazing belt for my father and actually had it wrapped and a gift receipt ready before I got to the store to pick it up. I love this location and the inventory of most online items. read more

This is my husband's favorite place to buy shoes. High quality, durable, & fashionable. Yes, it's expensive, but you definitely get what you pay for & these are amazing shoes. We also love the customer service here. Everyone is so helpful, kind, professional, patient, & they always go above & beyond. Jasmine was so sweet to show my husband and I how to properly spray his new suede shoes. And she gave us tips on how to polish his other pair of leather shoes we bought that day. We also came in recently to buy a tie as a gift for a friend and they have quite the selection of colors and patterns, if you're looking for something unique. read more

I like to shop for purses in flip flops and jeans. Dressing up to go shopping is LAME. If you ever go to the Ferragamo store at Santana Row, ask for a kid named Justin. He is clean-cut and has a baby face. Justin is the by far the best sales associate I have ever encountered at a hoity-toity store because he: 1. Doesn't discriminate against people who don't look rich; 2. Doesn't discriminate against young people; 3. Is always super helpful and patient; 4. Is extremely knowledgeable about products (unlike this stupid lady who tried to argue with me about a purse I bought from their store); 5. Doesn't think he's better than the customers. Take it from me, a loyal Justin customer for the last 3 years...He will make your wildest purse fantasies happen. read more

Great customer service. I came in looking like a bum one day and they still helped me right away. Michael was very helpful even though I didn't purchase anything that day. I came back the next day and purchased two things from him. I had to ship one item out and he was more than willing to make everything very easy. The store is a little bit smaller than other stores I've been to but the service is what I come for. read more

Beautiful shoes. Out of my price range. Sales associates were friendly and respectful. I'll be back in a few years once my private practice takes off... read more

Can't complaint about the products. The sales associate bagged and shoes and forgot about what I wanted her to do- Call me back when the other shoes arrives. I had to call and follow up with her instead of the other way around. Ended up making my purchase at Nordstrom -Say what you'll do and do what you said- read more

My memory is like that of a two-year old who's just spotted something shiny-- I'm sorry what were you saying? STORY 1: With that in mind, I strolled down to the Ferragamo store on Santana Row in search of a luscious orange bag I had found at the store in SF. After describing it -- Me: "It looks like that *points to bag* Kind SA: "Uh, that bag was never made in orange" Me: "Was it that maybe?" Kind SA: "That wasn't made in orange either" Me: "Hrm. . ." Then the kind SA said "Oh wait! I think I know which one you're talking about" He then runs to the back of the store and gets the bag I'm talking about and its 40% off. FORTY. Then he says "This is the last bag in this colorway in the US" End of story: I almost pee in my pants, hand over my credit card and I actually do a lil dance in the store. STORY 2: I return to ferragamo store with one of my hot modely friends - I'm wearing my grungiest pair of sneakers, old XXL sweatshirt and Forever 21 sweatpants from when they were still a hoochiemama store. End of story: they were still nice and didn't kick me out :) Moral of stories? Ferragamo roxxors my soxxors. (and my wallet) read more

Its all about quality. The first pair I got was just over 10 years ago. And to prove how great the quality is, I still have them sitting in my closet. (However I do not wear them anymore). Since the first pair, I have had the privilage of getting several more. During that time, I also had a pair of Gucci's, Fendi, and Bruno Magli. To my surprise, Bruno Magli's are the only ones that ALMOST compare and can last as long. But almost isnt always enough. Anyways, the staff here at Santana Row is pretty nice. I put the sales guy through hell while I was there try on about 8 different pairs. He did not complain one bit the entire time. He had patience, was smiling, didn't pressure or hurry me, and put up with my indecisiveness. Made it up to him by buying 2 pairs of shoes instead of one. The time before I had bought a pair, they didn't have my size so they had to order and ship them. A couple of days after i got it, SR Ferragamo called me up later to make sure my order was right and that I was happy with the purchase. Great customer service. read more

Well, well, yes I am reviewing Ferragamo. Stefan is the consummate sales professional. I met him while perusing the Santana Row store looking for a present for my wife several years ago. She has a unique shoe size and Stefan goes out of his way to find her shoe whether at his store or another location. While, yes the quality of goods are impeccable they would not be the same without Stefan giving top notch service. read more

Not a store I typically go into when I visit SR, but recently came in here with friends to take a peek. I quickly saw a handbag that caught my eye. Checked it out and tried it on my shoulder. Liked it, but didn't think too much of it as we had to leave since the store was closing. That night I couldn't stop thinking about it that I went to the store basically 24 hours later to check it out again. The salesperson, Valerie greeted me. She was very friendly and not pushy or judgmental at all. I told her my situation and she was surprised. I tried on the handbag again to see the fit and to look at the inside pockets and such, as for me, a handbag has to be versatile and useful. She also helped to bring out the same bag in a different color from the back stockroom to show me, but I still liked the one I saw. After some thought, I decided to buy it. Before she went to go get the handbag from the stockroom, she offered us bottled water. Even asked if we wanted cold or room temperature. Got cold water and it was perfect since it was a warm day and I was feeling thirsty. It was even Fiji Water. Fancy. It made my husband's day since he thinks Fiji Water is the best bottled water. She brought out the handbag for me to inspect, took care of the transaction, and I walked out happily. Great service and quality products = 5 stars! read more

Italians know fashion, and there is no finer designer of men's clothing than Salvatore Ferragamo. I spent a semester in Rome, but it only takes one day there to understand the role fashion plays in the culture. In Italy fashion isn't something left to the celebrities, it's an integral part of everyday life. Salvatore Ferragamo celebrates the best in Italian fashion. Few people can afford to stock their entire closet in designer Italian clothing, but everyone deserves to have one quality suit that they can wear when the occasion calls for it. Everything in this store exudes style and class, with sleek styles designed for everyday use. Ferragamo consists primarily of dress clothes, but where they really separate themselves from other designers is in their shoes. I have two pairs of Ferragamo dress shoes and they my favorite thing I own. Ferragamo aren't just stylish clothes, they are incredibly functional and comfortable as well. Find an excuse to treat yourself to something from Ferragamo, life is too short not to be enjoyed. read more

Must have been an off-day for the SAs at this location...Sunday midday in a mall? Went in and asked to try on the Vara and Varina shoes. SA disappeared for 10 minutes and then took a phone call with another customer looking for repairs. Meanwhile, there were no other customers in the store, and 2 other SAs roaming around that made no contact. After she got off the phone, she then chatted with another SA about a personal issue and briefly glanced at me, then said she'd get more shoes - with no explanation as to why there was a delay or so much as a smile. Ended up just leaving. read more

Yes folks, I'm actually going to write a review on Salvatore Ferragamo's retail location on Santana Row in San Jose. I love the fact that there is a Ferragamo store within 50 steps of my company's HQs. This is the 2nd best location in my opinion after the flagship location in Midtown West (NYC). They have the 2nd largest selection and is my go to spot for leather goods, belts and shoes while I'm visiting my company's HQs...go there and spend cash. THIS has been a review by Gaurav read more

I would have given zero if Yelp allows me. Very bad service. Everyone was busy servicing sales potential. I was walking in, asking to wash my wallet. The lady working there just greeted me and then ignored me, busing serving another man who was likely to buy. read more

Excellent and organized layout. I love how I can easily maneuver from shoes to leather goods and so forth with ease. The salespeople are quite calm and courteous, there definitely is no sense of urgency with these lax individuals. Credits to not super imposing the "ugly shady salesman" aggressiveness that many adorn elsewhere. They are very knowledgeable and will pull anything out for you to see, view or examine. I've only bought a wallet here but I am quite fascinated with their shoes. At this time they were at a reduced price which sparked my interest, I only hope that the next time I come back they still have some great deals. It was almost like the cost of two sale Ferragamos were equal to one pair of Santonis at Nordstroms. Anyways, I will be back to shop for more. If you're a man and you have some sense of style you'll own something from here eventually. read more

Wife and I were out on on a Saturday -- she fell in love with a handbag they carried at this location. Salesperson was helpful, as expected. Received a hand-written note from the associate thanking us for the purchase about a week later. Always a nice touch. Only disappointment is size of this store... they carry little (if any) clothing. Definitely no men's clothing. Visit the San Francisco location for better selection and your more limited edition items. read more

This review is for the shoe section of the store. Eh. It's kind of small, but it has a variety of styles from classic to the trendier. The salespeople are reasonably friendly. Stop in if you're in the area, but probably not worth a special trip. read more

Really good service. i will sure come back, and buy more stuff !! read more

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I walk into this place once a month... this place is the worst... zero customer service -- no greetings, no one approaches -- they just stand around. People should be fired -- or this store should just close down. read more

First time at Ferragamo today. Was greeted promptly. The store was clean and I love their selections. The SA was helpful as well. She was not pushy. One thing that was bothersome was when, upon check out, a male SA made a comment to the female SA reminding her about their sales contest in front of me, asking, "how many of these had you sold today?" this made the item I purchased seem nonexclusive and I felt like a sale to them. It was an inappropriate time for that conversation. However, I'd still check them out again because I like their selections... but will make sure I know what I will be shopping for ahead of time. read more

My mom and I come here often to take a look at new merchandise they have every season. My mom loves this brand and we have bought quite a few things from this store. Every time there is a sale, Ferragamo would send out an invite through mail to inform us. As for my mom would always want to check it out but she would forget to bring the invite. The first year my mom forgot to bring the invite the nice man (he was bald and still working there form this day) said he would look my mom's name up to see if she really got an invite. After looking her up he kindly showed my mom the sale items. The second year, she also forgot to bring it but the nice man didn't help us this time, it was a rude asian lady. She wouldn't help us look up our name. She kept refusing to show my mom because she didn't bring her invite, and refused to look her name up in the system. My mom and I were pissed off, so she didn't buy anything that year. My mom would walk into the store here and there, and it would be the same asian lady working that would remember us and give us the stink eye. I am very disappointed in this store of how they would hire a lady that gives bad customer service, and gives you a nasty glare when you are trying to shop. From now on I will go to the SF location to buy Ferragamo products then to come back here to get treated like this. read more

well... its a very expensive designer store... and not fit for people who make less than 150K a year. honestly its an unneeded luxury why write a review though? so that if you DO want to buy something from here at this particular location, you know who to go to! ask for VALERIE (if shes working) she's really nice and friendly and super down to earth. i love talking fashion with her and she is very knowledgeable as she has her own clothing line too. i don't know if they get paid based off of commissions (probably) but this girl is never there to sell things to me. why 4 stars? cus i'm too damn poor to afford anything there and everything there is so freaking beautiful... but i just can't afford it.. :( so why am i even there? i like to dress up like i'm hella rich and walk around santana row like a prissy ... girl and act like i'm about to make some big dollar purchases. don't judge me... read more

This review isn't about the Ferragamo brand because I am a big fan. This is about this particular store inside Valleyfair. On Monday I went shopping for a present for my girlfriend. I know she loves Gucci but decided I'd look inside the mall first to see if I find anything different. Getting ready to go shopping, I already knew to wear something nice because these stores are very judgmental. I wore nice Joe jeans (no holes), high heels, a nice sweater, and for the icing on the cake- one of my Louis Vuitton bags. I'm Asian and I went with my friend who is a very handsome black man who dresses very nicely. When I walked into the store, the security guard (black suit) and another associate were standing right next to the entrance and did not greet us. As we walked further into the store, another associate (Asian) came up behind us, but didn't say anything. I stopped at the bags and looked and another lady (white) in jeans and a t-shirt came and stood next to me and the Asian sales associate promptly greeted her and asked if she needed any help and she said no. I then left and walked deeper into the store to find my friend. The Asian sales associate then followed me to the back where the men's shoes were and stood there and watched us. I grew up in the south and definitely know how it feels to be followed and watched for no reason. I told my friend I didn't see anything and we left. I ended up buying a few things from Louis and Gucci. My point is, don't judge a book by its cover. Be a little respectful. I would also think that if you think someone is going to steal something you'd acknowledge them, so they know you're watching. This was the most ridiculous experience I've ever had inside a store. Y'all need to step your game up. Have customer service training , or just get better sales associates. I won't be shopping at this location and I hope other people won't put up with this bulls*it either. read more

Service is always so warm and welcoming when you step into the store. I was just there yesterday and the SA informed me that they will be having a sale of 35% off selected styles next week. Happy Shopping! read more

Great CS and products. I originally came in to confirm that the shoe size I had picked for an exotic item, only available online, fit. It didn't. They were very patient with me, getting multiple sizes of comparable molds find the right fit and giving good advice, and then ordering what I wanted. When I decided last-minute that I wanted a different color, they swapped it out with no issues. I was able to return the shoes ordered online without making a trip to the UPS store. There was no pressure to buy and they were never frustrated by my indecisiveness. Shout-out to the manager Almichael for creating such a relaxed environment. read more

This is the only Ferragamo store I have ever been to but I was impressed with the selection they had. There was a wall covered in ties that all looked really great. Some of them looked professional while others had patterns of cute things such as turtles and bats. Damn I definitely should have gotten one of those things. I ended up getting a belt and the sales associate gave me a card and told me to feel free to contact him if there were any problems and if I ever needed help again he would be happy to help me. Overall a great experience with very helpful staff. read more

Really friendly, the store is pretty quiet though. They have a good selection and the store is well organized.

Great store; bright, open and organized. I love the selections here for both men and women, this brand is very classy/chic/trendy. The service is very high quality and do not act snobby. I've been back several times and plan to come back more. read more