1. Sally Beauty

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    Saugus, MA

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    Sally Beauty

    3.0 (4 reviews)
    Closed • 10:00 am - 8:00 pm
    Updated 1 week ago

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    20 days ago

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    Sally B.

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    14 years ago

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    14 years ago

    This location is much better that the one in Lynn. They have higher level of customer service and I feel welcome every time I go there.

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    9 years ago

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    Boston Beauty Supply

    Boston Beauty Supply

    4.0(15 reviews)
    1.9 mi
    •$$

    Not only as a professional do I rely on Boston Beauty for Extensions but I also had a very great…read moreexperience with customer service when my car keys got stuck. It was 15 minutes before closing and the girl the front desk was not rude to me at all and she was super sweet and let me stay in there as it was raining out. I always love going in there and seeing alicia and the girls . I'm not sure what this girls name was but I'm so grateful that it was her working tonight when I got in a jam!

    I live right down the street and come here for my blonde hair care products (that you really can't…read morefind in the drugstore). I've found that a lot of these Beauty Supply type stores are filled with employees who feel the need to critique your current hair routine and give a "are you sure you want to do that?" look when you check out. This is NOT the case here! The employees are willing to help you find whatever it is you're looking for WITHOUT judgement. Of course, the few times that I HAVE asked for advice, they've been super helpful and even tried to find the most affordable option, instead of trying to sell their most expensive product. The last time I was in, I asked for an employee's opinion on choosing between two toning products. She gave me her honest opinion and told me that the cheaper option worked just as well as the more expensive version! That really sealed the deal for me. Overall, I feel like the employees genuinely care about helping the customers find products they need/want. Prices are good as well, especially for some higher end hair products.

    Bath & Body Works

    Bath & Body Works

    2.8(4 reviews)
    1.3 mi

    I love Bath & Body Works products and personally prefer their perfumes and body creams over…read moreVictoria's Secret. Unfortunately, the customer service at this location was terrible. I asked where I could find the Rose perfume, and the first employee just pointed in the direction. When I couldn't find it, I asked another employee for help, and she said, "We only have what you see there." I explained that I couldn't find it and asked if she could show me, but she came over with a lot of attitude. I ended up buying the perfume, but the whole experience made me feel very uncomfortable and unwelcome. The employees were very rude, and there were no other customers in the store at the time. Maybe they were having a bad day, but the service was very disappointing.

    I am so sad to see a small amount of fall "foaming soaps" ON LINE and in the store. They used to…read morehave so many at this time of year. What is even sadder is, what happened to the great art work on those bottles. The kids used to LOVE them. Now they keep telling me to search father because they are not interested i this new style. Why fix something if it ain't broken. I sure hope this company wasn't sold to someone new because every time that happens, these companies go downhill. I have gone to several of the stores and looked on line and everything is so drab now. What is going on there? Looks like I will have to look on line for soaps that have more festive designs. Oh ya, don't bother to email this place because you CAN'T. Bath and Body Works used to be great.Nowadays so many of my friends do not bother buying their soaps any longer. Shame on your presentation of soap dispensers. Oh ya, all the stores I went into, I must say every single sales clerk was extremely nice and I told them I was sorry but I am disappointed in these soaps. You should at least give them a high five.

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    Sally Beauty - cosmetics - Updated October 2026

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