We came here after a horrendous experience trying to buy appliances from Lowes…read more Staff was well adapted to dealing with Covid but, more important, extremely helpful, knowledgeable and genuinely interested in our needs. We were selling an older house and needed to get in new appliances quickly. They helped in picking our the right units that could be delivered on our tight time schedule. Learned one item we tried to order from Lowes was on 6 month back order; another was a discontinued item!! In any event, they handled our needs and committed to delivery within 2 weeks except for one item (which ended up arriving in just 17 days.) Communicated with us every step of the way; coordinated with our installer well and more. Highly recommend them; service was top rate and prices were within 3% of Lowes prices. Next time we need applicances won't go anywhere else.

Just the most amazing customer service! I trust them. They get back to you quickly. Every step of…read morethe way they're there and reliable. I particularly want to point out Christina Childers. I will never work with anyone else. An amazing sales rep! I have had such horrible experiences with the big box stores. Even if ADU is a little bit more money than them they are worth it! But most times they can match or even beat them.

I had my new dishwasher installed today. I received a call,…read moreemail and text the day before giving me a 2 hour window. Once the driver was in route, I could track him and know when he would arrive. Clayton arrived and did a great job in removing & installing my dishwasher. He was pleasant and gave me an overview on how to use the functions. Great install experience. Thank you Shore Appliance. ​

The technician Shawn arrived on time and was able to fix the lid lock until a new part arrives. He…read morewas very professional and knowledgeable. Thank you for great service.

We had great service and the pricing of our appliances was very good. Liked that we could support…read morethis local business.

Decent prices but no showroom. You need to know what you are buying before going. Pretty good…read moreselection and most items in warehouse

I loved to see the showroom in person. I got to work with Ian, he was very knowledgeable, and…read morehelpful. Everything went smoothly and on time.

I want to start with the good part of this story, because it matters: I called Bray & Scarff ahead…read moreof time to ask about a fridge, and I got Butch on the phone. He was fantastic -- walked me through exactly what dimensions and specs I needed so I could come in ready to buy. That kind of help over the phone is rare and I really appreciated it. I showed up about an hour later and asked for Butch. He was already helping another customer, which is completely understandable, so I told the man at the front desk I'd go look at fridges and that I was happy to have anyone available help me in the meantime -- no need to wait specifically for Butch. That front desk associate was unfriendly from the start, but I didn't think much of it. After a while, Butch came over to check on me and said I didn't need to wait for him specifically -- the other associate could help me instead. I explained that I actually had gone up to ask him already and been told everyone was busy, but Butch said that associate was in fact available and told me to go ask again. So I did. That's when things went downhill. The same front desk associate got visibly irritated -- clenching his fists, scowling, and launching into a whole thing about how busy the store was. I want to be fair here: it clearly was a busy day, and I would have had zero problem just waiting if that's what he'd said. What actually happened was his tone and body language turned aggressive fast, to the point that I started backing away from him while I ended the conversation. I told him I didn't like his attitude and that I'd take my business elsewhere, and I left. Butch actually called me afterward to apologize for what happened on the showroom floor. I give him real credit for that -- it was a thoughtful attempt to salvage a bad situation that he didn't create. But as a woman who was shopping alone, having an employee escalate to that point over a completely normal request left me shaken, and I wouldn't feel comfortable going back to that location. If you go, ask for Butch specifically -- but be aware that not everyone on that floor is going to treat you with basic respect.

Review from Fall 2022 --long overdue…read more When our washer died at our condo we asked around and Palmer's came highly recommended. We also checked the big box stores. Palmers was no more expensive than the big box stores so we gladly gave this " mom and pop" our business. Why? It's good to support local businesses and the local economy. We were rewarded with a great price, prompt delivery and the most excellent installation !!! The owner has had this business long enough that he knows how all the condos in Ocean City are set up and this is why the installation was quick and flawless. He knew how many turns and steps to take to get into our condo before we had a chance to tell him. He explained it all to us while we were signing the papers at the store !!!! His team is well trained and professional. BONUS: The warranty comes from them. At the store The Owner is on premises. He has great sales people who don't try to pressure you. Fabulous installation guys. Nothing is subcontracted. It was a very pleasant experience for us and we will recommend Palmers in the future

My experience at Palmer's appliances was wonderful! I worked with Leanne who was very friendly and…read morewelcoming, her knowledge of all the appliances was extensive, and customer service was exceptional. The delivery team was on time and did a fantastic job. Palmer's prices are very competitive, and it was much easier purchasing from a local dealer than a big box store or supercenter. Overall, the Palmer's experience was priceless!!!

the delivery guys were great.I could not have asked for better service.They went above and beyond…read moremy expceptions. Great service!!!J Jeff T

My 18-year-old over-the-stove Microwave died on Wed!!!. Thurs I phoned Applianceland…read more Copper, in Annapolis, found the model # that was now replacing it. I was concerned re dimensions! Within minutes, he told me it was at the warehouse, that he would email me the quote, and could put me on the Sat. delivery/install/haul away schedule. He phoned to ensure everything was clear, and I gave him my card no. The quote was more than reasonable (I had searched other sites!) By Sat at 11, the microwave had arrived, was installed, and the job finished! The installers were efficient and delightful to deal with! In my long life I have NEVER had such a seamless purchasing experience, and I cannot recommend them highly enough! All in all, it gives me hope that the right way to do business hasn't disappeared altogether. Applianceland, Copper and the installers were very impressive!

I was looking to repair a dryer and needed a part which I was searching for online with a wide…read morevariation in price and availability. I called Trible's and received excellent help and honest advice recommending the right part, which turned out to be very fairly priced and quickly available. Trible's made it easy to buy local.

Unbelievable how expensive they are. Totally ripped us off. Charged us $200 for a fan motor that is…read moreall over the internet for under $50. Shop around.

Recently purchased a new oven and refrigerator from Shore Appliance. They had a large selection…read morefrom which to choose from. Their salesman, Ryan provided excellent customer service and the delivery personnel did a great job with the installation! Would highly recommend Shore Appliance for your appliance needs! Thank You!

Had a service call to fix an issue with refrigerator in which they said refrigerator was operating…read morenormally, only to come down to the property about a week later, find out the refrigerator was not. No diagnostics done expecpt a visual. In 10 seconds, through the door panel pad we were able to diagnose it with an E01 code, which means ice maker issue, which could lead to other issues and also, irregular temperatures in the refrigerator. Called for service again.They said they would be out in the morning of the next day, only to get a text message from the A I robot telling me my appointment was canceled, and I was rescheduled on monday, which we were not going to be there. It was very hard to raise someone in the service department, and by the time they got back to you it was usually the end of the day. We ended up buying a new refrigerator because our whirlpool, that was only four years old, was demonstrating an issue that could lead to further costs. Totally not impressed with whirlpool, and will never buy again.When asked if the sales department could help us possibly on the price, they basically just said no, there was nothing they could do.They did not even offer to see if their manager would do something for us. Very disappointed in as we bought all of our appliances from them when we built our house. Very disappointed KLJ

Good selection Great prices…read more When I need anything Ollie's is the first place I check.

I like the prices, got a good novel that was $30 originally for $5. Books on display that you just…read morewalk around and see for decent organization, but the books on the shelves are a jumbled mess. Especially the graphic novels. They should organize them by publisher (DC, marvel, vertigo, image comics, etc). But unfortunately it was chaotic and unorganized. I know customers can mess up the books but they can have at least one worker in charge of book organizing. I love the deals on the energy drinks I got before. Like the reign and toxic waste energy drinks. I do wish their site and app would allow for buying books and other products online, but over all aside from the books issues I like Ollie's and their worker's are very friendly from my experience. Will go again.