Excellent. Beginning with the sales process through delivery everyone was very helpful, knowledgeable and friendly. Donna Henderson was my sales person and she was so helpful, friendly and answered all my questions. The delivery was exceptional, these gentlemen took such great care when removing the old refrigerator and installing my new Whirlpool. They made this a very pleasant experience and I highly recommend them to everyone. Great job from a local company!!! read more

We had an issue with our Bosch French refrigerator freezer severely frosting. Shaun the Shore technician was able to identify the issue immediately. The freezer door was not closing correctly letting warm air in. The metal racks needed replacing. Lisa at Shore appliance service dept kept us informed throughout the process. I highly recommend Shore appliances if you need repairs for Bosch refrigerators. There are not many repair folks that service Bosch appliances in this area. They were great from start to finish. read more

I have had wonderful experiences with Shore Appliance Connection. We used them in the past after a house fire, when all of our appliances needed replacing. More recently, my stepfather needed to replace his washer and dryer. He lives in a condo with limited space. They identified the units that would fit. The installers arrived 30 minutes early! There was a small hiccup, but they resolved it, and he was very calm when I spoke with him after installation. Thank you for making my life easier! read more

Donna Henderson was my sales person and she was GREAT! I found her to be someone whom I could trust was looking out for my needs and budget. Lionel and Aiden were my delivery drivers for my new Frigidaire fridge. They were very careful with the fridge and my doors coming into my older home which has smaller door frames. They had to remove my front door to get in and they removed the fridge doors to get it inside. They leveled the fridge completely. They put everything, including my front door back together which out a scratch or ding to anything. They also were GREAT! I am so glad I used and supported a local business!!! read more

All involved in the process of buying a new range were great. Donna did the sales end and Lionel and Aiden took care of the installation of new range and removal of the old one. All are professional and courteous. When I buy an expensive appliance, I always go with a store that provides service. Yes, I buy the extra service plan, but I know they will take care of me. No dealing with third party stores that don't provide service. I'm not just buying an appliance, I'm buying the service behind that appliance. And Shore Appliances provides the service - before, during and after the sale. read more

Shore Appliance Connection - New range went into the old spot perfectly. The flat top range makes the tile backdrop look like a waterfall. - Appliances Near Me - Salisbury, Maryland

I have worked with Jordan Thompson on several occasions and she is absolutely outstanding. Jordan is extremely knowledgeable, professional, accommodating and courteous. Given her extensive experience in the appliance business she really knows the product lines and can provide excellent advice, recommendations and suggestions. The most important aspect is that, due to her high level of integrity, she is extremely honest and can be trusted. It's been an absolute pleasure to work with Jordan and I would not hesitate to recommend her. Thank you! read more

Good communication.Technician was quick to id the issue.Purchased the washer from your store in OV.4 years of use b a family of three.Very disappointed in Maytag Whirlpool quality. read more

great service- Showed up on time- Discovered the issue and advised that all parts would be ordered.

Tommy with Shore appliance connection was polite and informative . Fix my issue with no problems and asked me a couple times if I had any questions ! I would highly recommend read more

I give Shore Appliance Connection zero stars! (The review made me give them one.) They are not worthy of one. We ordered a washer/dryer stack unit and they said it would arrive in two weeks. We received it five months later. Their installers broke a closet door and dented our ceiling, not to mention had no idea what they were doing. The washer was rated quiet and when we first used it, it shook our entire building and came out of the closet. We called Shore Appliance to get help. We were transferred to voice mail when the person we needed to speak to was supposedly standing in the room. We called back and they hung up on us. We left a voice mail and they never returned our call. We got excellent help from another reliable installer who discovered that the packing brackets were not removed from the washer and it was not leveled. DO NOT USE SHORE APPLIANCE. EVER! read more

Very sad that a family business lacks the customer service skills to resolve an unfortunate situation. There are no perfect businesses, but how you handle the unfortunate situations says a lot about a business. I tried to support "local". I had a problem with my washer and Shore Appliance tried to charge me for a motor. I pointed out that it was under warranty but they should have known since I purchased it there. I ultimately had to pay the labor to come to my home to diagnose the problem. Once the motor came in I had to pay the labor again to come install the motor and a new belt. The real issue was that when the tech installed the motor and belt he left his pliers inside my washer. With the use of the washer, the belt eventually got caught with the pliers and completely ruined the new belt and put my washer out of service for two weeks. I called GE to fix my issue (not knowing it was pliers banging around the washer belt) since I did not want to have to pay labor a third time with Shore Appliance. The GE rep discover the pliers once the back was taken off the unit and I was home and saw it as well. I notified the owner of Shore Appliance and Ryan immediately placed blame with GE and that was completely unprofessional for him to react as such. I never heard back after that communication. I now had approx. $454.00 in labor charges and a belt charge to fix my motor and ultimately further damaging my washer. Never once did Shore Appliance offer to issue a credit for at least the trip to my home that further damaged my washer. Shore Appliance needs to further their customer service skills to perfect the service after the sale. Companies such as Shore Appliance most likely spend thousands to advertise to get "new" customers but yet they will lose a customer quickly by lacking sufficient customer service skills. It seems apparent that the dollar for the sale and service call is most important. So sad!!! read more

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Excellent service! Informative and helpful information from salesperson Bill Wheatley, who was respectful, courteous, and totally positive. Following his presentation we DID go to a couple of other stores, comparison shopping, but we had no problem in returning to make our purchase from Bill. Delivery was on time, and the two young gentlemen who installed the new stove, and removed the old one, did so in an efficient and professional manner. We are very satisfied! read more

I need repair of a Viking appliance. Called and response was "we don't service your area". I live 15 min from Salisbury. Do Not Use. Never ever use this company read more

Shore Appliance saved our vacation! We showed up at our beach condo and the fridge was dead. All the food ruined, and our entire family showing up in 2 days. I went to Shore Appliance 8 am Monday morning, and I had a new fridge in the house by the end of the day. And to top that, they knew my situation, so they took my fridge and plugged it in all day, so that when they put it on the truck to deliver it, it was already cold. I can not recommend them any more highly. Joel and his team saved the day and my vacation. Mark Davis read more

Just a shout out to Beth at the Ocean View location who provided us top-notch customer service in helping us find a stacking washer/dryer on short notice for a very small space and during difficult COVID times when inventory is low from suppliers. She did thorough research to find what we needed and expertly followed up with us throughout the process. We had just what we needed within little over a week. Delivery guys were great, too! We have already referred Beth to a friend. read more

I ordered a washer and dryer online. Ryan assisted with my order after discovering backordered items wouldn't be available for some time. All items were delivered on schedule and professionally. read more

The sales person was excellent. Selection and price were also very good. Price could not be beat by big box stores. Double oven and microwave delivered and installed as promised. Can not tell you about the dishwasher. After 8 weeks still do not have it. I'm told it is a COVID-19 delivery issue. read more

We have a rental in Ocean City. The refrigerator stopped working and we needed a quick replacement. As you will find out, many refrigerators are on back order at the big box stores. We called Shore Appliance. Mike Kromer immediately checked the inventory and the truck schedule. We had a new refrigerator installed the next day. Nothing like great service from a local small business. We could not be happier with our experience at Shore Appliances. read more

Liar Liar Pants on FIRE. I have a brand new kitchen aid dishwasher. Shore Appliance was dispatched to repair. After demanding proof of payment, and claiming they have a hard time getting paid for warranty work, we provided the original sales receipt. Even though Kitchen Aid sends them a work order showing our unit is under warranty. Then they claimed they couldn't find the replacement part needed. So we called kitchen Aid got the part number, and Ryan, the owners son claimed that wasn't a number they could pull up in their system. https://www.kitchenaidparts.com/PartDetail/Kitchenaid-Dishwasher-Upper-Wash-Arm-Support/W10803540/4454527?modelNumber=KDTM804ESS0&ss=a9b121d2149283&mr=1 It took me about 3 minutes to find the part, it was really easy. Why can't they do that and they're in the appliance business. Turns out they never contacted kitchen aid to find the part, they just didn't want to do the service work. I wouldn't buy a coffee marker from this company, you won't have any support after purchase. The staff is dismissive and rude. Shop elsewhere. read more

I had my washing machine delivered today, on time and very efficiently. The old one was removed and taken away. The delivery man hooked the new one up quickly and without any problems. Both men were courteous and polite. It's been a long time since I needed an appliance and I am very happy I shopped at Shore Appliance. They had a washing machine with all the old time features, that I was looking for, in a new machine. No other store had this. It really does pay to shop local!! read more

Our Sales Representative (Liz) is just amazing. She was instrumental in helping us select the appliances for our new home. When they delivered our Cafe Refrigerator, the delivery technicians were outstanding. They took great care to make sure the delivery and installation was perfect. The team did an excellent job in installing this appliance and they made sure that we were pleased with everything once the installation was complete. Shore Appliance is a great store and everyone in this organization does everything possible to ensure customer satisfaction. We looked at many "Big Box" stores and the support to the customer is not the same. The customer service at Shore Appliance was outstanding and they work with you to afford you the most competitive price possible. This is a wonderful organization. They have a great selection, but most important, is how much they support their customers. They truly provide great customer service and do everything to ensure that the process is smooth from beginning to end. You will be very happy if you choose to purchase from this wonderful organization. You will have to wait for your appliances, but that is a result of the Pandemic we are all learning to live with. This is a great place to do business with.... read more

Update: the wall oven was delivered and installed this week. Great oven (so far) and good installation. Initially I received the runaround from the GE Customer Service Center, and Shore Appliance was of no help, reference the delay of the delivery of the wall oven. I ended up emailing the CEO of GE Appliances in Louisville, KY, to complain of the lag time in receiving the oven (6 months after ordering). I received a telephone call from a GE Appliance rep about 2 hours after sending the email to the CEO. I asked for $600.00 and they offered me $350.00, which I accepted. read more

Absolutely the worst customer service I have ever experienced. I ordered a dishwasher in November 2021 and was told that it was expected to arrive the middle of February. I called the salesman just before this time only to be told that it didn't arrive, but that I was "at the top of the list" and it was expected mid March. Again no further communication from the company and when the middle of March came and went I contacted them again. I was told in an email that it was due to arrive June 17. Surprise, surprise still no communication. I called and left a message at the store and received an email reply that the dishwasher was on backorder with no expected ship date. Apparently we no longer give customers a call? Well I called Manny's appliance back home in NH since we're going up to visit this weekend and, shocker, they just had a shipment of the exact dishwasher arrive last week. They will get it from the warehouse and I can pick it up when I'm up there. I guess Shore Appliance doesn't rate real well with the Bosch warehouse because they can't get the dishwasher after a seven month wait, but the other place has no problem. Of course the point I really want to make is the lack of customer communication above all else. Avoid Shore Appliance if you expect even a little communication. read more

Joel at Shore appliance was fantastic. I had a urgent need and Joel was able to make it happen including having everything delivered on the exact date that I needed delivery. The installers were also excellent did a wonderful job. Overall an excellent experience and I would not hesitate to use them again. read more

Its was a pleasure dealing with Shore Appliances, That salesman was very knowledgable of the product I ordered and explained everything before I received my appliance. They followed up with me conformed the delivery date and everyone communicated with me when my appliance would arrive. The delivery guys were great they were very careful moving the appliance through the house removed my old appliance and everything went very smooth. I would recommend Shore appliance to anyone who were on the market for appliances. Gary read more

They had us fill out a credit app then, immediately required 50$ to secure someone to come to our home for estimate of instillation costs. No estimate sent and months later we had to go with someone else. read more

This place was great. Liz was our sales person and she was awesome! We originally had ordered a fridge from Lowes and they cancelled the order on us without telling us! So annoyed with the "big box" stores, so started to look local and found this business. Liz was great and helped us find the same fridge for the exact same price as Lowes and actually the delivery/haul away and install charge total were $100 less than Lowes. They were super responsive and communicated great with us. The delivery was like perfection - on time - date/time slot and the guys were awesome too - Thomas and Remy - very efficient and great professionals. They even found a little glitch and called the repair people to set up an appointment. This great service and delivery and full end to end customer experience would NEVER happen with the Lowes or Home Depot. Future forward, I will definitely shop local for all my appliance needs and will definitely buy an appliance from this place again! read more

I made multiple calls to Bosch and Shore Appliances to make sure my repair was covered under warranty. Tired of playing "he said, she said" between the 2, I asked the warranty lady at Shore Appliances to just call Bosch directly to work out the details so we can get the repair done. She absolutely REFUSED to take 5 minutes to make a phone call to Bosch. She told me: "We have a lot of customers besides you and I don't have time to make phone calls." So I had to do her job and make yet another call to Bosch and have Bosch call the lady back, after which the issue was clarified in 2 minutes. Shore Appliances said they would call me within 24 hours to set up an appointment for the repair. That was 3 days ago. I'm still waiting. I can't recall when I've received worse customer service. When you call to have a repair done under warranty, the staff there act like they are going out of their way to do you a favor. Update: Just got a call from Shore Appliances. They had ordered and received the replacement part from Bosch. But because it took so long to resolve the warranty coverage (because they "didn't have time" to make a phone call to sort it out), they returned the part and now have to reorder it, and now it's now out of stock!! read more

Terrible company poor quality products. Avoid at all costs. I bought a brand new refrigerator in April it died two months later and they don't seem to care at all that I lost all my food. They say they have to order a part and it will be several more days before I have a working fridge. No loaners available. I even offered to buy another new one of they could deliver right away, but, they just didn't care. What a awful way to treat a customer. read more

Just had a new dryer delivered yesterday. The delivery men were professional and efficient. Ryan was a terrific and knowledgeable salesperson. Would highly recommend Shore Appliance. read more

Referred to Shore Appliance for repair of stove. They refused the referral since they do not do warranty work when they are busy. They were dismissive and rude. Would never purchase an appliance from Shore Appliance considering their reluctance to serve any customer. read more

called 12/23 belt in dryer needed replaced, was told part will come in the following week. 4 weeks later, I will still given the ,"it hasn't come in yet". finally, we had to order the part ourselves, shipped over night and Sean installed. Sean did an excellent job and very pleasant but those people ordering parts are idiots! Never again will I use shore appliance or recommend to anyone. One star is for Sean. read more

AVOID AT ALL COSTS! We have had nothing but problems with every aspect from Shore Appliances, from sales to service. THEY WILL NOT SERVICE THEIR PRODUCTS CORRECTLY! Today, they came to install a replacement appliance AND THEY DID NOT INSTALL CORRECTLY! I would never bad mouth a local business, but they have been disrespectful, deceitful and all around unpleasant to deal with. GO SOMEWHERE ELSE!!! read more

My husband and I recently purchased a new refrigerator and dish washer from the Ocean View/Bethany Beach location. We were thrilled with the service and response we had since we needed to order an in stock item and have it delivered quickly. Delivery was on time and the installers were friendly, knowledgeable, and clean. I would go back to purchase any other appliance! read more

We just purchased a range, microwave, refrigerator and dishwasher from this store. Based on Consumer Reports and Ryan (our salesman) we went with a Bosch dishwasher. Other appliances are Whirlpool and so far very happy with those, but after running 3 cycles in dishwasher we were unhappy. I called and spoke with Ryan and while I didn't expect a free exchange, was hoping they would assist in replacement. Ryan said he would investigate options and call me. Thus far no call. In addition, all of the Whirlpool appliances had a rebate; however the on line process was very tricky and I got emails from Necorebates (the rebate administrator) three times saying serial numbers were incorrect...this after uploading photos! I emailed Ryan letting him know about the issue and asking if he had contacts at Whirlpool that he could pass the complaint on to. There was no response or acknowledgement from him...again, I didn't expect him to be able to do anything except let Whirlpool know their rebate process was lousy. A simple reply would have been nice. The area where we live has few options other than big box stores, but our sales experience here seemed very impersonal, especially once the sale was made. read more

We are on our third set of washer and dryer in five years from Shore Appliance Connection. However, the third set is a Sears Kenmore Elite - not from Shore Appliance Connection. Over the last five years, we have spent in excess of $6,000 on equipment and repairs purchased at Shore Appliance Connection, recommended by them. To our disappointment, not only did the washer/dryer sets not work properly from the very first day (washers leaked water/dryers didn't dry clothes), the service process took way to long, and the parts on order were backordered for over 5 weeks every time (we had to request many service calls each requiring two visits since they do not keep parts in stock). This week, when calling for service, we were told we would not even be put on the schedule until we paid an upfront diagnostic fee of over $150.00. We decided, since Shore Appliance Connection could not effectively diagnose and repair our first and second set of washers and dryers, it would not be in our best interest to pay them a fee to try again. When we asked why would we have to pay an upfront diagnostic charge for our repairs, the owner responded that he has had to write-off $80,000 in current customer receipts from customers who refused to pay them for services rendered. Hmmmmm. Maybe this should tell you something. We are not going back after throwing $6,000 in the dumpster. Good Luck, Shore Appliance. We won't be recommending you to anyone. read more

If I could give less than 1 star, I would. Called them for a repair in March of this year and they sent someone to service my dishwasher. The same part has gone up again 5 months later and when I called them this time, they said that they gave our original call to a third party and have no record as to whom they gave the call to so they will not honor any warranty for the part. I have no idea how they stay in business. Avoid at all cost or you will be the one paying even more! read more

I would definitely beware of these people. You buy from them and hen the appliance doesn't work. You get the service people out after less then a month and then suddenly they never call you back or the part has mysteriously disappeared. I would never recommend these people. We have a mini frig from them in our beach house that is supposedly brand new but has NOT worked longer than a month. It's ridiculous and I think a lawyer will be the next step. read more

Originally the sales clerk was very helpful and friendly. He appeared to be knowledgeable, even adamantly quoting prices from the competitors which were not quite accurate so make sure to follow-up ... which I did. When this was later brought up, then other possibilities with cheaper prices were discussed. An appointment for an installation estimate was set up quickly and occurred as scheduled. I was quoted a price from the installer and possible payment procedures were discussed. Back at the store, when I paid for the appliance, I was given the choice of paying for the installation with the appliance or paying the installer directly. I informed the sales clerk that the installer and I agreed that I would pay him directly. Soon after I left, I decided that I did want to order the cheaper appliance and notified the sales clerk almost immediately. He said it was no problem. However, when I checked my credit card bill, I found that I had been charged for the original appliance, so I called for clarification. The correct cheaper appliance had been ordered but he was unable to change the price on the invoice since I had already paid, so instead and without consulting me, the charge for the installation had been added, which was NOT what was agreed to. In trying to convey this error to the sales clerk, he became rude, argumentative and blamed everything on the automatic invoice system. He repeated the same thing over and over, often interrupting me, obviously not willing to listen to me or even caring about why I was not satisfied. My main issue is that he did not get my approval for this change nor make any attempt to notify me that this change had even occurred. His defensive belligerent attitude was incredibly unprofessional and a complete surprise. Luckily, the supervisor and owner was the complete opposite. He offered to give me a refund for the amount overcharged so that I could pay the installer directly. The installation was quick with no problems and the oven looks great. When buying from Shore Appliance I would suggest dealing directly with the supervisor! read more