5Stars!!!!! Very customer service oriented; we've used them twice since we moved to Ocean Pines…read more Extremely knowledgeable responsive courteous professional and provided an electrician contact (Mike Patchett also great). Highly recommend.

CAUTION! I recently used this company as they were the only…read moreone to quickly respond during a Saturday call. Without my AC unit working - I needed a prompt repair (NOT an emergency repair) for tenants renting my condo. I didn't expect a charge of almost $600.00 on a name brand 4 year old unit. I feel I was taken advantage of! They were polite and responsive and got my ac working. However - based on trusted information from another out of town HVAC repair person who was in my condo the week prior to my AC going down, it seems clear to me that I was overcharged and taken advantage of! I was never told payment would need to be made remotely while I was in California. I told the repair guy I would mail a check upon an emailed receipt when I returned home. The problem was a bad capacitor. I was overcharged for the part,... then charged an additional $280.00 to add refrigerant that the technician "questionably" claimed I needed. I have since mailed the a check for full payment, along with their business card that I not need in the future.

I wanted to install a mini-split ductless air conditioner by myself, but after getting midway…read morethrough it I discovered that the installation would require (by law) an HVAC professional, and an electrician to run power from my panel to the outdoor unit. I called Pro-Tech and they agreed to do the job the very next day. They offered a very fair price, had excellent communications, and were in and out in only a few hours. The technicians were very professional and polite, and got the job done in excellent condition. I could not have asked for more! I would hire this company again for any job!

Protech HVAC is a top shelf Business that goes well beyond the normal everyday service! They are…read moreprofessional, knowledgeable, and dependable while providing the best prices in the Industry with superb value for the money. Contact them today to get your deal!

We had an emergency with our AC late on a Sunday night, and Jim showed up bright and early to…read morerepair our unit. He was quick, thorough, informative and solved the issue at a very reasonable price. Nothing like great service on a hot day. We are relieved, and very happy to have found someone so honest and someone we believe we can trust. Prices are very reasonable, especially considering the emergency we were in. Thank you, Jim!

If you need the five second summary of this review, here it is: Jim Schiffler is super…read moreknowledgeable but also very very honest! We have used Jim's services at different homes in Bethany. Each time he comes to see us he shows up on time, is very courteous and is ALWAYS able to resolve whatever HVAC issue we have. Typically you will find other HVAC companies often try to fleece homeowners by overcharging or trying to upsell services; Jim does not do this and is one of the most honest HVAC contractors I have worked with. I will always call Jim because I know he'll be able to help me and won't overcharge me. Thank you Jim and I will forever sing your praises.

These guys have lost my confidence. They no longer accept credit cards. They no longer have a…read morecommercial bank account. They are no longer trustworthy. They came out to do a routine service call on a system that they installed 5 years ago. They told me that I needed parts and that my system was no longer under warranty. I was concerned that the system did not send me a notification of the needed repair and I thought my system had a 10 year warranty! It was a very expensive system. Aaron asked me to pay upfront for the part and for two service calls. I did because I trusted them. They didn't come back as promised to make the repair. I called Carrier and was told that I should not have had to pay for the part because it was under warranty and they also noted that they did not get a notification of the failure either as they and I should have. When Aaron finally returned to install the part, he apologized up and down for letting me down. He said that as soon as Carrier reimbursed him for the part he would return my money. He told me a week later that the check had come and he would return the money as soon as it cleared. Well now he doesn't return my texts and his voicemail is always full! It has been several months and I haven't seen my money. I was the first person to review this company when they opened. I believed in them. Now I tell people to find someone else. These guys don't seem to be the honest people that they once were!

What a great, worry free, professional company. Had a heat pump recently repaired because a/c was…read morenot keeping up to my set point. Did some research and R.T.Pepe & Sons came to the rescue! Answered the first time I called and sent someone out with in 45 minutes on a Memorial Day weekend!, they repaired it and even told me they had parts to keep it running for years as long as it wasn't to costly to operate energy bill wise, when it gets to that point.......as well as resolving the issue and explaining ways to keep up on the system in ways I could understand. Very easy company to work with......especially having a second home in the Sussex county area. Peace of mind for sure.

Well, it has been five years since I used them and I gave Joe Magnolia and TJ five stars very…read moreprofessional very kind. Great service. I recently had a call in for a thermostat that wasn't functioning. They told me on the phone. It was a $75 dispatch fee. After the gentleman was finished, I anticipated paying $75 for a dispatch fee. It was actually $164 which wasn't mentioned on the phone that would be also in addition to $75 and $89 diagnostic fee. I did speak to the lady on the phone and told her it would probably be easier and a lot more fluid by just communicating to the clients on the phone that it's $164 flat fee to come out. I'm giving them three stars because I really do like them and I appreciate their promptness professionalism, etc. But highly dislike being misled.

Quick response. Good customer service. Knowledge efficient technician Reasonable pricing. Highly…read morerecommend.

I had painters painting the inside of an empty house. we spent a day trying to get the temperature…read morefrom 89 to 70. I was referred to Mid Atlantic. They worked me into their fully booked day. Amazing service from understanding office staff and a technician, Mike. Emergency visit cost was very reasonable. They added friends moving to Salisbury and myself to their 100% Satisfied List.

Mid-Atlantic HVAC's service is incredible. They are responsive, professional, personable and highly…read moreskilled. One of our HVAC units stopped working during a 98 degree day. I am sure they had many other calls that day--units 'always' break at inopportune times... However, within 20 minutes they responded to a voice mail and had a senior technician (Mike) to the house within the next 30 minutes--less than an hour from our initial call. He did a thorough analysis of the issue, clearly described his findings and let us know next steps. Back at the office they worked up various options, called us early the next day, clearly explaining everything, including cost and timing. A day later parts arrived and Mike was at our house first thing in the morning, at the scheduled time. While he was completing the exterior installation, he noticed an interior valve that wasn't working correctly, ordered that and set up the final check. These are really good people. They communicate clearly. They complete the work efficiently, expertly and in a timely fashion. If you need HVAC work and want trustworthy contractors--call them!

Honest and competent service. Did not try to sell me services that I did not need. Was on timeread more

We had a service representative, John Wagner, come to our house for a repair today. Great service…read moreand definitely on time. He noticed a couple pipes that needed to be secured more and did that while her too. Very thorough job and very professional. We were pleased John found the problem with the pipes and fixed it before it would have caused a much bigger problem. A & A has been our service company since we moved into our home in 2007. We highly recommend them!

i scheduled an appointment and they never showed or called. my appontment was from 8am till 12. i…read morecalled the office and a technician called 45 minutes later and said he would be there in an hour which was too late, i had to go to work. i had taken off the 8-12 like was scheduled. when i called back to reschedule i was told i recieved poor service because i didnt have a service contract and would i like to purchase one! there are too many "good " hvac companies in the town to be treated like this. moving on.

Second time using 1st Service...professional - prompt - explains all well - - competitive pricing -…read more- could not ask for a better HVAC company. Highly recommend.