Recently purchased a new oven and refrigerator from Shore Appliance. They had a large selection from which to choose from. Their salesman, Ryan provided excellent customer service and the delivery personnel did a great job with the installation! Would highly recommend Shore Appliance for your appliance needs! Thank You! read more

Had a service call to fix an issue with refrigerator in which they said refrigerator was operating normally, only to come down to the property about a week later, find out the refrigerator was not. No diagnostics done expecpt a visual. In 10 seconds, through the door panel pad we were able to diagnose it with an E01 code, which means ice maker issue, which could lead to other issues and also, irregular temperatures in the refrigerator. Called for service again.They said they would be out in the morning of the next day, only to get a text message from the A I robot telling me my appointment was canceled, and I was rescheduled on monday, which we were not going to be there. It was very hard to raise someone in the service department, and by the time they got back to you it was usually the end of the day. We ended up buying a new refrigerator because our whirlpool, that was only four years old, was demonstrating an issue that could lead to further costs. Totally not impressed with whirlpool, and will never buy again.When asked if the sales department could help us possibly on the price, they basically just said no, there was nothing they could do.They did not even offer to see if their manager would do something for us. Very disappointed in as we bought all of our appliances from them when we built our house. Very disappointed KLJ read more

The refrigerator had to be installed on the second floor. The stairs were steep and the path narrow. Aiden and his partner did a great job getting it up there without messing up the walls. This involved taking the doors off the fridge. Very pleased with the purchase so far. read more

I had the most horrible experience dealing with Shore Appliance Connection in Ocean View, DE. I bought 5 appliances for my kitchen. I had GE Profile and upgraded to GE Cafe. Shore Connection installed the appliances. Well, the cooktop did not fit properly. I was told by installer that Gary Black of G&R Custom would adjust a strip at bottom of wall oven so everything could fit. He told me I would have to pay Gary for the cost of adjusting the wooden strip by 1/2 inch. When all said and done, I paid $1,390 for installation. I was in shock when Gary said $540 for his part, plus he got $200 to install cooktop!!!! This is absolutely outrageous. BUYER BEWARE of this company because it cost me a lot more money than originally quoted. I will never use this company again!!! This is my opinion of the above referenced companies! read more

Person that answered the phone sounded like he was bothered couldn't understand him .....

Bought a new washing machine. Sales process was great-did not try to over sell or push. communication/coordination of the delivery schedule was outstanding, with delivery day updates given frequently without having to call. Washing machine was delivered on-time (actually in the first half hour of the 2 hr window they gave us!). Highly recommend Shore Appliance Connection! read more

Highly recommend Shore appliance. Service in ordering my new refrigerator was exceptional. Delivery was extremely efficient. The two gentlemen delivering it knew what they were doing, and did a fine job. Thank you! Keep up with the customer service. It is very rare these days read more

Terrible customer service. Sales people with an attitude. Was 4 hours late for an installation because they decided to deliver someone else's things first even though I had an appointment and they didn't. I want to support small local businesses, but will never go back there. read more

Rick went OUT OF HIS WAY to help us with our issue. Service was amazing. I love that I can shop at a local dealer and get personal service. Big boxes can't guarantee this. read more

Perfect purchase experience and delivery and set up. Third purchase from Shore. It is a pleasure working with the staff.

We got our new washing machine delivered and installed. Employee Mr Ryan started the test run and before he left we asked for manual but were told that he doesn't have it and we can look for it online. Later we found 1 pound of junk inside, looks like it was our the manual book No one apologized or looked concerned when we addressed the situation to the store employees. read more

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UPDATE TO THE COMMENT FROM SHORE APPLIANCE OWNER, RYAN L.: At no time was there ever a mention of the "long-term storage option" from our salesperson to ensure we received the items we ordered. And since we were not contacted to tell us the items were in (as stated on the back of the purchase order), I was the one to call and inquire. This is total BS. read more

My washing machine went up and I stopped in to the Ocean View store. Liz helped me almost immediately. She was very knowledgeable on the various machines, their warranties and the functionality with regard to technology and agitator versus no agitator. She even did price comparisons from big box stores! I bought my machine from Shore because I love supporting smaller businesses and I really love personal service. I've bought from Shore Appliance before and have always had a positive experience. read more

I visited shore appliance & one other local appliance store near rehobeth beach in may/ june 2022. Decided to order our kitchen appliances with Shore. I worked with Ryan Horne the entire time. Since supply issues were still an issue, Ryan assured me they'd be in by the time our contractor was ready for them - and they were ! We asked them to come back to fix 2 things and they just started a new scheduling system that never put us in. I contacted Ryan & he personally came out to take care of us! read more

After 2 days of calling, leaving messages and no response, I found another company to do the work. In response to your question, you only have 2 options s on your answering machine. 1 is for sales and 2 is for service. I called multiple times and left messages with the landline number, not my cell. There was no opportunity to connect with a live person. By Tuesday, and after no return call, I went elsewhere. read more

Placed order on 7/22 - day before delivery and installation on 9/1 we called to re-confirm - found out they didn't even put the order in. No phone call, no apology and definitely no customer service. read more

When the gizmo needed to repair our five-year-old washer was back-ordered to JANUARY (six months hence!), we went to Shore Appliance in Ocean View where we were promptly introduced to an Electrolux stackable (100 times better than what I had at home). In just a few minutes, we were told the unit would be delivered 4 days later and IT WAS! No mess; no fuss; prompt and efficient. Good place to find your next appliance -- lovely showroom. read more

Shore Appliance Connection (Frankford location) provided by far the best appliance shopping experience we've had. We told them what we are looking for, they looked them up, gave us all the details and excellent prices. They knew what was available, and what to recommend. We are looking for appliances for a new house, and other vendors just didn't provide any of the help we needed. Thank you Shore! I hope all the appliances come in on time and are delivered in good shape. I feel confident we will get good service no matter what. read more

Outstanding service! Liz efficiently ordered our Bosch dishwasher and she scheduled delivery and installation. The day prior to delivery we received delivery time. On day of delivery we received updates on location of the truck and time of delivery. Dishwasher was delivered and installed as scheduled. Definitely would recommend Shore Appliance. read more

Only reviewing for SA's sales service by phone. Liz has been patient and attentive while we've worked through my purchase of an entire kitchen package for our new build. She's been friendly, shows attention to detail and has good follow through. Will update review to include delivery experience in the spring. Fingers crossed the manufactures get caught up on production soon. read more

Contacted Shore Appliance to get a quick replacement for a washer for a rental unit. I thought it would be good to use a local company versus a HD or Lowe's. Spoke to Beth in sales who from the start seemed disinterested in helping me. Managed to work through that to buy a washer on Tuesday with a delivery date on Thursday. Happy about that. Was sent an email without the promised invoice attached. Not as happy. Called Beth on Thursday to confirm delivery but was told that the order was never scheduled for delivery and that the earliest date for delivery would be Monday. Now not happy due to losing rental dollars due to lack of washer in unit for additional days. Was told that delivery would be free based on the error and a receipt would be emailed to me. No email but did get a prompt credit card charge for the full amount. Delivery people showed up well before the promised window so renters had to come back early from beach. I'm glad others have had a good experience with Shore Appliance but they failed at every opportunity with me. read more