Tech was very nice and personable. Explained the situation with all possible solutions.

Drew, the Sears technician, was good as he is a professional that knows the equipment and is very knowledgeable about the service they require. He got 5 stars. As for your website. It needs help. I initially had Sears come over to resolve an issue and it turned out really confused. He ordered the part and charged me $200+ dollars for the part plus $100 for coming over. Then I find out almost $700 to install a washer gasket. Seemed a bit expensive for being a member client in your Sears service. Once the part came to my home the system kept rescheduling appointments (4 times) until I had to almost cancel the service to get someone to answer the phone. I was on the phone at least 4 times with AI and finally a real person. Once I got a REAL person in the chat was I able to resolve the problem. The AI chat couldn't comprehend a different issue outside a typical scheduling and part ordering task. This online system needs attention. Drew and your LIVE online help is the only thing that kept me a continuing customer. It definitely wasn't the AI scheduling system. I understand that is where things are going but you have to have a "get out of jail free card" on the website to resolve real more complicated issues. Sorry for the long winded response but I lost a lot of time and effort and so did your office. Thank god for Drew and your small online "real person" presence. read more

I'm in the dark with no communication! I appreciate him showing up to doing the repair , with my housekeeper present,but he knows I'm the owner of the property. They should always call the number on file and answer any questions read more

No stars. 2 no shows. Total waste of time. This is an embarrassing. Then its all AI and the solution is to do it all over again. No thanks. ​ read more

Carter arrived to repair our brand new Thor microwave that hasn't worked properly since the day we got in Nov 2025. He called beforehand to give me an exact arrival time. He was kind, courteous and professional. Carter replaced the 2 parts Thor had sent and microwave seems to be working fine as of now. I would highly recommended Sears Service and Carter! read more

Quite possibly the worst company on the planet!! They came out to look at my refrigerator in Ocean View in June, order parts and it's still not fixed as of October 10th. I drove from Maryland twice and back when they scheduled appointments, but no one ever showed up. There is absolutely no way to talk to a person in the United States on the phone, as calls automatically get routed over seas, even when you call a 302 number. DO NOT USE SEARS HOME APPLIANCE!! ABSOLUTELY A F***ING NIGHTMARE. So they responded (below) to my review and tell me to call the number that routes you overseas to people who work for contractors and could care less about customer services. That is what I referenced in my original note. DO NOT USE SEARS!!!!!!!!!! THEY ARE THE WORST!!!! read more

Jason was great. Very professional and knowledgeable. He called before his arrival to let me know he was on his way and was punctual.

Jason was super nice and knowledgeable. Gave us some good advice as well and some things we should be aware of moving forward. Thanks.

Provided all required appliance specs and booked a window of 1pm-5pm three days in advance. On the day of scheduled service, I was sent a link to track the technician that led to an "Error: page not found" site on "Rebrandly." Original email confirmation link did work, with technician estimated to arrive at 4:53pm in 1p-5p window! As time went by, the est arrival time moved to 6:30, 7:15, and eventually 9:08p. It felt like they were just playing chicken, hoping we would cancel, which we finally did. Hire more technicians or stop committing to service visits you can't fulfill. read more

I had an issue with the water filter, not staying locked in place that stumped all of us. So unfortunately, I had to rig it to keep it in place. The tech was good and so was the rookie apprentice. That said, the rookie was following in his own vehicle and not riding with the main tech in the Company van and they should both be wearing some type of uniform to designate the company they work for and who they are. Just my two cents. So the three star rating is mostly for the company's lack of uniformity. read more

Excellent service. Timely, professional and courteous. Appointments easily made. Payments easily made. I read more

Mike is fantastic! Friendly, and diagnosed the problem, and fixed the clog, a less expensive repair. I am a fan now and will call Sears for I know I will get an honest, highly qualified technician. read more

Mike was terrific. He made our day. The service work had a few issues but he handled it. I was not satisfied with the scheduling. My first notification stated a 7-8am arrival. It changed many times but it was 5pm before Mike arrived. I think you need to review your scheduling policies. Just saying am or pm would be would be better. read more

This was the 4th or 5th time in 3.5 months that this tech has come to service our dishwasher. ( I have lost count) It is still not working properly. He became very agitated when we tried to discuss the issue with him. He stormed out, we didn't realize that he drove away until we checked our driveway after 10 mins and he was gone! We need another tech actually to diagnose and fix the problem! read more

Richard was on time, quickly diagnosed the issue with our refrigerator lighting, and knew how to remedy the issue. He needed to order parts, so the fix was not completed until nearly a week later. Richard was knowledgeable, friendly and a real pleasure to work with. Outstanding! read more

amazing great man. Very helpful. Very attentice. Came back after original call was missed by AI ? ! on time ? Super grateful for that as I have renters here read more

Brad was very pleasant, knowledgeable and informative. He worked very efficiently and was done quickly. This was a great experience! read more

Andrew was very polite & he answered all my questions. My washer/dryer looks great and I feel confident that having the annual maintenance will ensure reliability & longevity of my appliance. I'll be calling to reschedule in a year. read more

delay, going to incorrect address instead of address on file. This was follow up visit. additionally technician was not able to resolve during first visit Both coming from read more

Gary was professional and got the job done. Would request him again.dont know what else to say.

Timely, professional, efficient and effective. Couldn't ask for more. Would highly recommend Sears Appliance Repair.

Paul was professional, polite and matter-of-fact. He assessed the problem and gave us the quote and fixed the problem quickly.

Technician was very prompt. Quality was a plus, as was the value. The only critique I have is because the weather is inclement, techs should wear booties before entering client's home. read more

A technician was sent out through Choice Home Warranty 2 times. My heat pump was not heating, blowing cold air. On the first trip out the heat was working for about 2 days. Called back to request another trip out. The second trip out same result. Worked for about 5 days then stopped producing heat!!! The tech (so called tech) advised me if it stops working again then I should throw the main heat pump circuit breaker at my main panel!!! I called CHW and insisted they dispatch a different company they in turn said I would have to pay another service call fee!!! I am furious!!! I don't know who I am more disgusted with, CHW or Sears Home Services!!! Now I have to wait another 7-8 days before someone comes out and I'm not confident it will be fixed!!! After paying another service call fee! read more

Brad is an Excellent technician. Courteous and knowledgeable. Timely arrival, quick diagnosis and repair.

he was very accurate. He knew what I needed cleaned up after himself did a job well done his partner helped him very nice technicians very clean and respectful and very polite. Sears has always been the best. read more

STAY AWAY FROM SEARS APPLIANCE REPAIR AND SEAR HOME SERVICES. The worst company ever ! It took them 4 weeks to fix my heat when it was the coldest part of winter. After numerous Sears cancellations, poor diagnosis by the "technician" and poor customer service from Gary's manager Kristine...it is time to teach them all an expensive lesson. If anyone is interested in a joining me in a class action lawsuit, please contact me at policedepartmentk9@gmail.com and I can give you more details. I need as many people with bad experiences to email me the details. Your name can be kept anonymous, if you wish for now. I will be contacting my family attorney on Monday 3/18/2023 to get the process started. Spread the word ! read more

Mike arrived on time, very personabl, completed diagnosis and repair efficiently a good man. Thank you Mike!

job well done. service tech was knowledgeable and knew exactly what was needed. he kept everything clean and was actually on time for the appointment. I give him a 5 on all points. read more

The worst customer service I have ever encountered! If I could give a zero, I would! I have been without a repaired washing machine since June 7th, and $600 later I still have a broken machine and no one returns calls or listens when we can get through. We get promised of calls of service without follow through. I'm totally disgusted read more

Horrible. Was set up with them through my home warranty company. Was told I would get a 1-hour notice before the technician got to my house since I was at work. I got a call 5 mins before he was to arrive, rushed home from work only to find out that the technician was unprepared to repair my dryer even though I described he problem and gave the brand name of the dryer, he didn't have the very basic parts on his truck. Told me he couldn't come back for two weeks. Had to order the parts. When I went online to check the status of the parts delivery, I see that my dryer was listed as an LG and not a Samsung. So I'm quite sure they will order the wrong parts. Tried to speak to a representative about this. Could not connect to a human. Had to Chat with a rep who just told me the parts were ordered. Didn't correct the error and couldn't tell me if the parts were ordered for an LG or a Samsung. While I was typing another question for the rep, he ended the chat. I highly doubt my dryer will be repaired before Christmas. If I wasn't assigned to them through the warranty company, I would never continue. I have filed a complaint with the warranty company as well. Why would they even contract with such a loser company? read more