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    Mark Smith's Small Engine Repair

    5.0 (5 reviews)
    Closed • 9:00 am - 5:00 pm

    Services - Mark Smith's Small Engine Repair

    Appliance repair

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    Ed Wright's Appliance & Repair Service

    Ed Wright's Appliance & Repair Service

    (19 reviews)

    I have a ventless Electrolux dryer needing repair. Called few weeks back to make the appointment…read moreand provided details. I was in New York and made the appointment for when I would be in Delaware. The morning of the scheduled appointment, I received a call saying that they never worked on a ventless dryer and could not help. He said that they should have told me this at time of making appointment- you think.

    My dryer's heating element failed, so I called this company for a Saturday service call. The…read morerepairman told me he had "used the last heating element the day before" and did not have a replacement. The dryer was not repaired, but I was given an estimate of over $500 to replace the part. I waited several days for follow-up about a new part. In the meantime, I researched alternatives and was referred to another repair company, which completed the repair for a total of $239, including parts and labor. I attempted to explain this to the original company, disclosed the actual cost I paid, and asked why their estimate was more than double. Instead of addressing the pricing discrepancy, the company demanded a $170 "service fee" for showing up without a part and leaving the dryer unrepaired. The company is now threatening legal action to collect this $170. In my opinion, this company's conduct has been unethical, unprofessional, and not in the best interest of the community. If I were a repair person, I would have checked my vehicle inventory for the appropriate part. If I did not have the part in stock, I would have called the customer to explain and reschedule.  I am really struggling to understand why you are being so stubborn about my complaint and are completely failing to understand my perspective.

    Mark Smith's Small Engine Repair - homeappliancerepair - Updated September 2026

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