A-1 Appliance Repair Solutions responded quickly to my call for service on our Thermador cooktop…read more Jordan arrived on time cleaned the igniter on one of the burners that was not lighting and said it may need a new igniter if that didn't solve the problem. I called when it didn't and he came on a Saturday with a new part and the issue was resolved. Jordan had a very friendly and professional attitude efficiently repairing the cooktop and making it safe to use again.

A-1 fixed the switch on my 30 year old Jenn-Air cooktop. I'm very happy NOT replacing this…read moreexpensive appliance! A-1 was polite, knowledgeable, clean and spot on with the diagnostics. Communication was timely. The price was reasonable. It nice to find a local small business.

Service on my dryer was prompt. Repair worked after part was ordered. But...they did not hook the…read moredryer back up to the vent, so it spewed hot air back into the house. They did not replace the screws holding the top on, nor did they leave me the screws to do it myself. And they did not clean out the back vent of lint and sand when it was just about falling out of the pipe.

Steve responded quickly and I was able to get same day service. He diagnosed my dryer repair and…read morewent over my options including whether I should just replace it. He provided me with recommendations on replacement product and was overall just GREAT! I have kept his card and will definitely use him again if I need any appliance repair needs.

We needed to have the handle on our built-in microwave repaired or replaced. After reviewing the…read moreappliance structure, checking for a replacement part and finding that the part for the 15 year old appliance was nowhere to be found, Wayne considered his options. He identified an ingenious approach to rebuilding the handle interior and went out to get materials to do the job. He returned in a timely manner and patiently implemented the solution. You would never know that the handle had been damaged. The price that he charged us was more than reasonable. I would call him again in a heartbeat. Thanks, Wayne, for your professional service!

Really nice guy and it only took him a few minutes to figure out why our dishwasher wasn't working…read more Really appreciated his help as we were not sure if it was a dishwasher or electrical problem. Definitely calling Mueller next time we have an issue. :))

Thank you all at Shore Appliance Connection! I ordered a freezer thinking it would be months before…read moreone was available. We visited the showroom. The employer was very friendly and competent. Not only did the freezer arrive a few days later, but Ryan delivered it exactly on time! Very happy!!!

Do not shop here if you expect to get the "personalized approach" and "the BEST appliance value and…read morecustomer service at all levels of our business" as touted on their website. We wasted all summer with them trying to get a lemon of a dishwasher repaired or replaced under warranty, which was the THIRD appliance we'd purchased from Shore Appliance in three years. Even as a regular customer it seems, you won't get its promised "highest level of service" -- what you will get is a repair service phone tree seemingly designed to maximize your time on hold, which may or may not let you leave a message, which messages may or may not actually be returned, and which if you finally do get to interact with an actual human being by email or phone, you'll get a lot of excuses about how busy they are, if not indifference. The bottom line is we did get our replacement dishwasher from Bosch in September, but no thanks to Shore Appliance, which appeared to be completely happy to be out of the picture at that point. Next time, we'll just go to one of the national big box stores, where we'll probably get better prices, and where we already expect that if anything goes wrong we'll just be treated like a number.

Max was very knowledgeable about my appliance and was able to diagnose the problem quickly! He was…read morefriendly and efficient. Unfortunately, there was not a fix for my problem which he verified with the manufacturer. Before he left he made sure I had all I needed to move forward with a warranty claim with the manufacturer. If and when I need another appliance repaired, I'll call Mr Appliance and ask for Max!

I had 2 appliances Washer/dryer with minor issues and they charged me $150 for each to start as a…read morevisit charge even though they are right next to each other. the whole thing lasted 30 minutes and cost almost $600. I see that many others have had the same issue, I wish i had reads this first.

I can't say enough good things about Ed Wright's. Prices are reasonable and they know their stuff…read more They've worked on several of our appliances, recently giving our gas cooktop a good cleaning after some abuse by our housekeeper while cleaning it with a liquid spray! We learned a lot about our cooktop last week! You might have to wait a few days for an appointment, but there expertise and patience is worth it!

I have a ventless Electrolux dryer needing repair. Called few weeks back to make the appointment…read moreand provided details. I was in New York and made the appointment for when I would be in Delaware. The morning of the scheduled appointment, I received a call saying that they never worked on a ventless dryer and could not help. He said that they should have told me this at time of making appointment- you think.

Some of the burners on my range stopped working correctly a while back and I had been just using…read moretwo of the five burners. The GE range is a discontinued model that was probably installed when the house was built around nineteen years ago. So it's old but it suits the look of my kitchen. I didn't like the new ranges on the market so I decided to contact Henlopen Appliance hoping they could service the unit. The person I spoke with confirmed they service GE ranges. I called on a Friday and was able to get an appointment for the following Tuesday. The technician, Trevor Vest showed up on time and once I explained the problems I was having with the range he got right to work. He tested all the burners then made the necessary adjustments to get the burners working properly. The whole experience from making the appointment to interacting with Trevor as he made the fixes was enjoyable. He even gave me advice about using our front-loading washing machine. There is no doubt in my mind who I will contact if I need help with an appliance.

Showed up on time. Reasonably priced. Knew exactly what the problem was and fixed it in a timely…read morefashion.

My husband called yesterday and got an appointment for today to repair our washer. The…read morecommunication was top notch and our technician (Carter) showed up and quickly diagnosed the problem, he could have repaired the machine, but the cost was the same as a new machine, so we decided not to repair and get a new one. We appreciate the super fast service during this 4th of July weekend and it was worth the effort to try and repair the washer! Sincerely, Mike & Marcy Markiewicz

Drew, the Sears technician, was good as he is a professional that knows the equipment and is very…read moreknowledgeable about the service they require. He got 5 stars. As for your website. It needs help. I initially had Sears come over to resolve an issue and it turned out really confused. He ordered the part and charged me $200+ dollars for the part plus $100 for coming over. Then I find out almost $700 to install a washer gasket. Seemed a bit expensive for being a member client in your Sears service. Once the part came to my home the system kept rescheduling appointments (4 times) until I had to almost cancel the service to get someone to answer the phone. I was on the phone at least 4 times with AI and finally a real person. Once I got a REAL person in the chat was I able to resolve the problem. The AI chat couldn't comprehend a different issue outside a typical scheduling and part ordering task. This online system needs attention. Drew and your LIVE online help is the only thing that kept me a continuing customer. It definitely wasn't the AI scheduling system. I understand that is where things are going but you have to have a "get out of jail free card" on the website to resolve real more complicated issues. Sorry for the long winded response but I lost a lot of time and effort and so did your office. Thank god for Drew and your small online "real person" presence.

We hadn't bought a boat in 21 years! Midlantic Marine and their staff helped us find our boat with…read moregreat service and professional experience. Thanks Midlantic !

Great service. They helped me with everything I needed and I am looking forward to working with…read morethem in the future.