I lost my heat on the first floor of my home this winter. The repair service I'd hired before was…read moreunavailable due to Covid, so I searched Yelp for options and lucked into finding Reliably Accurate and Scott Holotik. Several winters ago I had 5 pipes burst due to extreme cold on the waterfront and had to fight insurance to receive coverage. My voice must have been panicked when I talked to Scott about the problem because he made time for a service call on New Years Eve! The parts needed to repair my heat were not common so he had to get them the following week and come back. Scott's service was professional and prompt and he came across as friendly and competent. I'll now include him in my line-up of professional home care advisors.

Scott Holotik is very knowledgeable and reliable; he is skilled at what he's doing and I'd…read moredefinitely call him again when I need future repairs or maintenance done. He's the best.

I am very disappointed with the lack of follow up on his work. We spent $10,000 and can't even get…read morea return call. First the unit was hooked up wrong .. his fault. Now the average monthly bill is over $500. He called this job his problem child.. Ok but that doesn't help me. He won't service my unit or return my calls. Very unprofessional. I do not recommend him.

Great service and staff. We had a frozen pipe issue and they came out within the hour and fixed…read morethe issue. Awesome job!

I had a problem with an installation that was covered by warranty and was so disappointed by the…read moreservice by the company. I was without my air conditioner for almost a month this summer and some one on the phone told me that part to repair it was on the truck and they would be getting to me at sometime. Now in September this unit is still has not been returned to a fully functioning system even though I have paid in full for their services

Had a schedule for them to come out. Had called to cancel. Received a call the day of appointment…read moresaying a tech had come to my door, and that someone looked out the window but did not open it (No one was home). Person I spoke with was rude. Received a bill that looked like it was typed by a child with a service description that detailed the previous claim.

Reliable service and rates. In the past 8 years I've called multiple HVAC guys to come over and…read morelook at my unit only to find SR Pete & Sons able to locate the problem and fix it in a timely manner. Even during the holidays, they made sure my family never went cold.

I had an outstanding technician (Alan) come to my home on 11/5/25 to service my furnace (propane)…read morewhich was down since Saturday 11/1. He understood what the problem was contributing to the furnace not igniting to provide heat. After a light disassemble of some of the electronics including cleaning and part(s) replacement as well as some adjustments. The furnace fired up and heat was provided to my home. Thank you Comfort Plus.

We have not yet decided to use them for a new HVAC install. However, I was very impressed with the…read moreprofessionalism, timeliness, and care that Brendan took to show me and explain to me what we were talking about. He called to offer to come early for our appointment for a free estimate on a new system; he explained my options, as well as went over all the labor and particulars that were included in the price quoted. We have even been offered a temporary window a/c unit, as our a/c has gone up during the hottest week of 2018. Very impressed, and have already recommended them to a coworker.

The guys arrived exactly when they were supposed to arrive. Such nice people! They kept the work…read morearea clean when they left for the day. When they came back the second day, I had a family emergency and had to leave at lunchtime and didn't get home until after they were gone. They locked up for me, and again, everything was back where it belonged and all trash was taken away. I am very happy with the seamless change in my old system to the new one. "

Had great initial experience with their plumbing division (Andrew was great!), so much so that we…read morepre-paid for a full year of their "membership" plan. The next week, our HVAC unit went up in the middle of a heat wave. The tech came out after a couple days and promised quotes on all options within hours...and never sent anything -- not even after 3 days and several calls to their office. The receptionist acts friendly but can't answer questions and never has anyone at hand to help, and despite her promises, the managers and techs never call back. When I inquired about a **prorated** refund for the "membership" -- because they are entirely non-responsive to customers' calls -- the manager once again never returned our call.

Chad the owner is very reliable. Have used them on service calls and hvac replacement. The cost…read morewas very reasonable and didn't even charge for a Sunday appt that took him 2hr to drive to OC due to traffic. Communication was great and he was a pleasure to work with. Offered a payment plan through citizen bank I believe. 0% for 3 months. And there were other terms that I do not remember but several plans.

I have been so impressed with this company since I first contacted them last year when my AC blower…read morewent out. I was nervous about hiring a company without any YELP ratings, but I went ahead and called since they had a YELP guarantee. I'm so glad I took a risk because Chad, the owner, has been wonderful. He is polite, professional, knowledgeable, and does great work. After letting me know that my blower was still under warranty, which I was totally surprised by, he fixed our system and it's been working ever since. He also installed a NEST Thermostat (that I'd purchased quite a while ago but had never installed). I ended up signing up for their fall and spring tune-ups to keep our system in working order and I think it's very reasonably priced for the peace of mind it provides that our system is being kept in tip-top shape. Dustin recently came to perform the spring tune-up and also did great work, was very polite, and professional. I can't say enough good things about my experience with Airworks and I highly recommend them.

After a searing weekend, the air conditioning companies were busy servicing many failed systems. On…read morea Thursday afternoon in mid-July, with two weeks of guests expected to arrive on Saturday, and more 90+ degree weather expected, we needed help and an assessment of why our 12 year old system was blowing warm and hot air into our house.We decided to try Choptank Heating and Air because it is located nearby in Preston. Expecting either a long wait for service or the bad news of having to replace our air conditioner, we were delighted to have Brandon stop over within 30 minutes of our call, diagnose and replace a failed capacitor, and head on his way within 15 minutes. There was no sticker shock-- his price and honesty will have us returning to him for regular service and telling our friends about him. In fact, he will be heading over later to give a "second opinion" to a friend who has just bought her first home and who has been told she needs a new air conditioner for $8,000. Even paying for a Choptank service call should be money well spent.

Gas Furnace Install-Rude and unprofessional crew, including owner Brandon. They created a major oil…read morespill under the house, said they'd clean it up but never did until months later after numerous requests threats of legal repercussions. Then there was complications with the furnace that was unsafe for use during winter weather. Months went by again with numerous requests to fix the problem with no return phone calls, until again threats of legal repercussions were made. Since then Brandon continues to make false promises of correcting his installation error, setting up appt dates, and then not appearing to complete the job. It's clear that he is waiting for his installation warranty to expire after getting your money! Unprofessional ass! Steer clear! Shoddy work, doesn't care about how he leaves your house a mess after install, doesn't take the time to answer service calls on HIS work, makes false promises on service appt dates, and lies/places blame on others for his mistakes.

I have been a loyal 19 year customer with annual maintenance every one of those years. I LOVE…read moreCarrier equipment as I designed my own system layout as far as damper and trunkine placement. Previous management completed the job with spectacular results. I have a top-line Infinity gas back-up furnace, 5 dampers for a single unit system with 4 zones on two floors for a 3300 sq. ft. home. (I cleared drywall space in the basement ceiling to facilitate two trunk lines parallelling the I-Beam in the basement; some ducks up, some down). I have reviewed Coastal Comfort extremely well up to the replacement of my outdoor heat pump three years ago. After all these years of my many positive experiences with Coastal, especially regarding the 'non-management' front office staff and the highly qualified technicians that I've grown to love, I can tell you that this company has changed to the negative.... after the transition from the now-owner's father- Kevin Coleman. There's such an emphasis on growth ambitions, market share, profitability.... General and Service Managers have been hired that are nothing more than confrontational and abrasive in their communication styles if anything doesn't go as expected for them.. A total inability to listen----and it's supported by the now second-generation owner!! LOL Bottom line ---Bryant equipment is EXACTLY the same as Carrier. I was told this by the distributor they purchase all their equipment from! The equivelant of Carrier's Infinity furnace that I own and love is Bryant's 'Evolution'. It's just another brand running down the same assembly lines in the Carrier Global manufacturing plant! Do your own research for a local dealer of your choice, whether it's Carrier or Bryant!~ Sometimes a smaller company is much preferrred verses one that doesn't exerecise basic customer communication skills on a managerial level or truly listen to a customer when ther is an issue. Here's a takeaway----Call Coastal Comfort , or when they call you, they always recite the disclaimer statement of "You're on a recorded line" Who cares!! It's a partial intimidation tactic that they actually spend a lot of valuable minutes on to review hundreds of calls instead of a fucus on customer satisfaction issues. It's almost humurous thinking about all the wasted minutes when more productive time utilization can allow the business to prosper more effectively.

Coastal Comfort and its staff provide truly EXCELLENT service! Coastal Comfort has serviced my…read moreheating and air system for the past 10 years. All the technicians are reliable, knowledgeable, efficient, and courteous. They take great care to do the job right the first time, and make a point of working cleanly. One gentleman even came out on a rainy Saturday night without complaint. Coastal Comfort services Carrier which, in my experience, has been a quality product. Coastal Comfort recently installed a new system for me, after the old one finally died. I was never pressured by sales staff into purchasing the new system, and was provided a range of price options as to a replacement system, when it became clear that was the best course. I recommend Coastal Comfort most highly.