They are terrible. They were hired by Choice Home Warranty to look at my tank hot water heater…read more They were to be here between 11 AM - 3 PM. Finally got ahold of someone at 4:13 PM and they said that the would be here by 6 PM. They never showed and have not answered text messages nor phone calls. They have terrible customer service and I am calling Choice Home Warranty tomorrow to complain about this! I wouldn't even give them one Star!

From the owner: we specialize in all kinds of plumbing services, toilet install and replacement, kitchen sinks,…read morefaucets snaking main and lateral lines, repairing leaks in the wall and all kinds of plumbing issues also provide service at all times of the day

This company provides great service from the first phone call to their truck backing out of the…read moredriveway. They have come to our rescue several times and they are professional, efficient and after they fix the problem they always leave the area looking better than before. In my opinion they always go above and beyond and we have never been disappointed.

From the owner: Hickman Plumbing, Heating and Air Conditioning specializes in the comfort of your home...whether…read moreit's new construction, residential, install or maintenance, we can help you! We also offer a home energy inspection to find out just how efficient your existing system is performing and offer solutions to maximize it.

Bill Buttrill is our awesome plumber! He responds quickly and gets the job done right. Bill has…read moredone several jobs in our home, from moving a washer outlet to installing new kitchen faucets and repairing a leaky shower faucet. Highly recommend!

Their website says they are open 24 hours. I tried calling several times at different times, and I…read morealways get the same recording. It says, "sorry, but the person you're trying to reach has a mailbox that isn't set up. Goodbye." To me that doesn't mean they are open 24 hours if they're unavailable at all.

Since I was experiencing problems with my water supply and a constantly running water pump, I was…read moreextremely grateul that they were able to respond to my call within a couple of hours. They diagnosed the problem and were able to repair the system in about an hour. I am pleased to have my water pump operating in a normal manner. I am not familar with the fees charged for similar repairs so I can't comment on the value of the services rendered to me. I was a new customer so I would like to believe that they charged a fair and competitive amount for their services. The service men were very pleasant and courteous; they remembered to reset the water heater before they left.

First of all, they answered the phone and responded quickly as they were in the area. Sean (3rd…read moregeneration) came over and figured out a mystery leak that another plumber could not detect. Knowledgeable, courteous, professional. Finally found a reputable, knowledgeable and reliable plumber that will be our go to.

The guys arrived exactly when they were supposed to arrive. Such nice people! They kept the work…read morearea clean when they left for the day. When they came back the second day, I had a family emergency and had to leave at lunchtime and didn't get home until after they were gone. They locked up for me, and again, everything was back where it belonged and all trash was taken away. I am very happy with the seamless change in my old system to the new one. "

Had great initial experience with their plumbing division (Andrew was great!), so much so that we…read morepre-paid for a full year of their "membership" plan. The next week, our HVAC unit went up in the middle of a heat wave. The tech came out after a couple days and promised quotes on all options within hours...and never sent anything -- not even after 3 days and several calls to their office. The receptionist acts friendly but can't answer questions and never has anyone at hand to help, and despite her promises, the managers and techs never call back. When I inquired about a **prorated** refund for the "membership" -- because they are entirely non-responsive to customers' calls -- the manager once again never returned our call.

Our heater broke we called Tom's because we wanted to hire local they came. They gave us a quote…read more It was more than we can afford because I just lost my job. My husband then asked if we bought the part from our friend who could sell it to us at cost if he would still do the work, he said yes, he would charge us an hourly rate, when we got the bill, our bill was more than the original quote with him replacing the whole heating unit and not just the compressor. They then proceeded to empty our Freon and charge us for a full Freon charge which was $800. He could've just replaced what we were missing but instead he changed the Freon that we've been using do not recommend will not be using ever again, and I will be telling everyone I know not to use them. I live around the corner from them and this is how they treat their neighbors. So I guess Tom decided what we could afford and screwed us.....Small town bull shit I do not recommend

I have been going without heat since it started getting cold. In December I hired a HAVC after my…read moregas was turned on. I owed almost $1700.00 from last season so I paid it up. My furnace wouldn't light for Sandpiper employee so I called a certain company in greenbackville va. I was charged $450.00 for replacement of pilot. However it kept shutting off and that company kept making me wait weeks to come look at the problem. The owner said he only charged $80 an hour so I felt he was good. But I kept calling for him for same problem. I ended up with busted water pipes and when that company cake out they didn't tell me they don't do pipes. After numerous times back and forth and the horrible things that owner said including the threat that if I called another havc out they would tag my system and I'd have to pay him more then $5000.00 to replace my furnace I stopped calling him. But my home is big and we were without water and heat. Finally I called Tom's HAVC and plumbing. I got someone immediately to come out and my furnace fixed as well as my fears. The price was so unbelievable low and the service guy was so pleasant. I'm not one to do a lot of reviews but if you knew how amazing I felt that day and the next because I finally had heat. Plus he put my mind at ease for all the degrading comments the other company made. Also for the record, Tom's fixed the exact same problem for which I originally called about and what I felt in my heart was wrong. I'm an elder woman but my common sense told me that a furnace that lights but goes out an hr or mins later must have a broken connection. In closing I'd like to say thank you to Tom's for making me feel better after all that other company said including the fact that my house would blow up and that the first company would send me flowers on my grave. I can not tell you at this time what company it was but I'd be careful about anyone from greenbackville va. But I can tell you that in all my years Tom's is the best I've come across.

Great service and staff. We had a frozen pipe issue and they came out within the hour and fixed…read morethe issue. Awesome job!

I had a problem with an installation that was covered by warranty and was so disappointed by the…read moreservice by the company. I was without my air conditioner for almost a month this summer and some one on the phone told me that part to repair it was on the truck and they would be getting to me at sometime. Now in September this unit is still has not been returned to a fully functioning system even though I have paid in full for their services

He was very punctual, he arrived about 15min. before the scheduled time. Very friendly. I would…read morecall him again.

Very unprofessional.He was supposed to come to my home and put a rabbit hutch together.He never…read moreshowed up,Never called never texted,But didn't hesitate to ask for my name and address, Which now,Since he didn't show up,Makes me uncomfortable.Even if he had another job,He could've called to reschedule.If he had an emergency,He could have rescheduled.NEVER CALLED,NEVER TEXTED,NEVER SHOWED.VERY UNPROFESSIONAL for someone who wants to be a business person.Will get this done somewhere else.His name was James.