Had an issue with my bathtub drain - called the office and had an appointment the next day. Will…read moreTaylor, the technician, arrived on time and was very professional answering all my questions and explaining my options. Excellent customer service and quality work. Dr. BJ/Princess Anne

I called because I had no water. Technician was here for one hour. A "diagnostic visit". Charged me…read more$315.00! Determined my problem was electrical at my Well pump. At his recommendation I called an electrician. Who then did diagnostics. He only charged $125.00. However he Determined my problem was not electrical. So I called Atlantic Well...who quickly replaced my Well Pump and resolved my problem! So not only did Hancock misdiagnose my problem (charging $315) but then I unnecessarily had to pay an electrician. Atlantic Well's labor to replace the Well Pump was less than Hancock's diagnostic fee. But what really upset me was the estimate Hancock gave me to replace my pressure switch and gage (if I needed one later) was a WHOPPING $730.00!! I've had them replaced before. The parts were $150 and labor $100. $250 TOTAL! It only takes maybe one hour. This company should be ASHAMED at how they rip people off. I honestly can't get over it. NEVER AGAIN!!!!!

I cannot recommend this company based on my experience. I…read morecalled because of an active water leak affecting my bathroom and closet ceiling. Before the plumber arrived, I had already done some troubleshooting and explained that the leak became worse when water was being used in the house and slowed significantly when I shut off the main water supply. The plumber briefly looked around, noticed a small amount of water in the HVAC condensate pan, and immediately concluded that the air conditioning was the cause. He would not seriously consider the information I provided or investigate other possible plumbing-related causes, despite the clear pattern I described. I felt like my observations were dismissed without a thorough evaluation. On top of that, there was a non refundable fee of $179 for the visit. When you're dealing with a leak that is actively damaging your home, you want someone who will methodically diagnose the problem rather than jump to a conclusion. Unfortunately, that was not my experience. I hope the company takes customer concerns more seriously and performs a more comprehensive assessment before ruling out other possibilities.

The guys arrived exactly when they were supposed to arrive. Such nice people! They kept the work…read morearea clean when they left for the day. When they came back the second day, I had a family emergency and had to leave at lunchtime and didn't get home until after they were gone. They locked up for me, and again, everything was back where it belonged and all trash was taken away. I am very happy with the seamless change in my old system to the new one. "

Good value, prompt service and keeps my system going. Give Real HVAC a try you'll love the being…read morenice and comfie all year long.

Great service and staff. We had a frozen pipe issue and they came out within the hour and fixed…read morethe issue. Awesome job!

I booked with Seaside plumbing and asked to get an appointment for after 3:00pm so I would not have…read moreto take the day off while waiting for a service call. I recieved confirmation then a text on what service person was coming to my house. Nice touch. Obadiah arrived on time, put covers on his shoes and explained all my options. After makeing my selection he went about getting the job done in a quite, clean and quick manor. It was so great to meet a young man with such a professional manor. After he was finished removed all the trash, left the proper paper work and was on his way. Who ever hired Obadiah made a great selection. Thanks Jim Richards Lewes Delaware

Extremely disappointed. No one showed on my scheduled appointment day. I received a call at 4:00…read morepm no one was showing. This is the third no show in two years.

Just had a Carrier Infinity system installed. The crew was fantastic…read more They were neat and very knowledgeable. We had a minor issue with a damper that they are taking care of. Was nothing the did, it was something done during new construction 14 years ago. The infinity system has been wonderful so far. Can't wait for heating season. I highly recommend Coastal Comfort. Process from sales rep to the installation team was seamless. Thank you for a great experience!

I have been a loyal 19 year customer with annual maintenance every one of those years. I LOVE…read moreCarrier equipment as I designed my own system layout as far as damper and trunkine placement. Previous management completed the job with spectacular results. I have a top-line Infinity gas back-up furnace, 5 dampers for a single unit system with 4 zones on two floors for a 3300 sq. ft. home. (I cleared drywall space in the basement ceiling to facilitate two trunk lines parallelling the I-Beam in the basement; some ducks up, some down). I have reviewed Coastal Comfort extremely well up to the replacement of my outdoor heat pump three years ago. After all these years of my many positive experiences with Coastal, especially regarding the 'non-management' front office staff and the highly qualified technicians that I've grown to love, I can tell you that this company has changed to the negative.... after the transition from the now-owner's father- Kevin Coleman. There's such an emphasis on growth ambitions, market share, profitability.... General and Service Managers have been hired that are nothing more than confrontational and abrasive in their communication styles if anything doesn't go as expected for them.. A total inability to listen----and it's supported by the now second-generation owner!! LOL Bottom line ---Bryant equipment is EXACTLY the same as Carrier. I was told this by the distributor they purchase all their equipment from! The equivelant of Carrier's Infinity furnace that I own and love is Bryant's 'Evolution'. It's just another brand running down the same assembly lines in the Carrier Global manufacturing plant! Do your own research for a local dealer of your choice, whether it's Carrier or Bryant!~ Sometimes a smaller company is much preferrred verses one that doesn't exerecise basic customer communication skills on a managerial level or truly listen to a customer when ther is an issue. Here's a takeaway----Call Coastal Comfort , or when they call you, they always recite the disclaimer statement of "You're on a recorded line" Who cares!! It's a partial intimidation tactic that they actually spend a lot of valuable minutes on to review hundreds of calls instead of a fucus on customer satisfaction issues. It's almost humurous thinking about all the wasted minutes when more productive time utilization can allow the business to prosper more effectively.

I concur with other reviewers that state how poor the communication is. We were told replacement…read morepart(s) would be in on Monday, 12/8/25. After reaching out to them several times this week, we have not heard back from them about scheduling the repair to our fireplace. Updated review: We were able to work out a compromise and understand the breakdown in communication. Thank you, Danielle, for taking responsibility - you compliment Brandon and we appreciate your hard work.

One of the worst businesses in the area. They told me I had a gas leak, but it was later determined…read moreto be a faulty switch instead. I was lied to and overcharged by their services. I would also recommend reading online positive reviews with caution, as it's difficult to verify the authenticity - do not trust it.

We recently had the water heater replaced because we had a "contract" that saved 10 or 15%. Well…read morethey came in and did the work. The kid did a fantastic job but we were charged $2800 for a $17-1800 dollar job. Called in to ask why it was that price when 2 other places we called both said the same price, $1000+ cheaper. Took the manager I guess he was 2 weeks to get back up with us and he said he had to do research on how competitive the pricing was and kept trying to explain there quality of parts and service warranted the cost. Well my wife wouldn't accept it and they finally refunded us $250. So we cancelled the contract and just had another plumbing issue and used Drain Chasers Plumbing in Georgetown and he was fantastic. Super nice, and a private owned business. Sean from Drain Chasers was who we had just come out and gave me his personal cell phone number for if any other issues arise.

Furnace repair. Were here 7 times. Each time was to fix what they messed up the time before…read more Replaced control panel. Took 3 tries to get it right. Didn't put sealant on gas lines. I got very ill from gas in house. After 2 days they put sealant on gas lines. They said everything was fixed. Why they went out and messed with my ac to fix furnace is beyond me. They caused a 3 yr old ac unit to stop working. It had worked perfectly till they touched it. Gave me a price of $332 to $2,700 to fix it. Something they screwed up. They also burned up my thermostat. I have hired another company to fix it at half the lowest price. Never hire this company for any repairs. Besides screwing everything up I could have died from gas exposure. I demand a refund!!

Lynch Plumbing always comes through! What a great family owned company this is. We have been…read moreusing Jerry for almost 10 years. Anytime we have a plumbing emergency, Jerry takes care of it at a very competitive rate. We just re-did our kitchen and Lynch Plumbing installed a new faucet, Disposer and re-installed our Dishwasher. He even put a shut off box in behind the refrigerator for the ice maker line. All done right the first time. I disagree with Terry S's review. Lynch does know what they are doing. I have several condos and Jerry has had to cut into the wall on several occasions. That is where the plumbing is! My suggestion would be to get a siding guy to come out before hand and plan the job. You won't find a better plumber than Lynch, and he was honest with you up front. I Highly recommend Lynch Plumbing.

Five Stars is not enough!!!! As a seasonal owner in Ocean City, I needed a plumber because of a…read morewater leak in my manufactured home, which made it unusable. I was NOT able to get to Ocean City because of other commitments so I had to do all the co-ordination via phone and all based on a neighbor's recommendation. BOY what a great experience with Jerry Lynch. He said he would get there as soon as possible. Then he explained all that needed to be done and within two days he made all the necessary repairs plus provided pictures/documentation for insurance purposes. If ever you need emergency plumbing service CALL Jerry Lunch Plumbing!!! Al S. Montego Bay

They came out to my home every was properly diagnosed, cleaned, fixed and complete I an hour…read more Highly recommend, 100%.

Opportunists. That's the best way I can describe them. We trusted them for heating and…read moreair-conditioning and we're given a unit that they were not capable of installing for maintaining. Several thousand dollars were spent/wasted. Make sure you are very comfortable with this company before spending any money. Can I say rip off?

Professional and thorough.. They got my leaky foreclosure up and running in a day after 3 years of…read morebeing dry. Everything leaked so they definitely had their challenges and they were good at helping me only replace the most critical components. The only downside is I found their pricing to be on the (very) high side. I understand good plumbers are never inexpensive but they are pricey. I've worked with several of their techs and they all know their stuff. The work was flawless!

Unprofessional and dishonest. I called for a simple inquiry about a sump pump. They never mentioned…read moreany dispatch fee over the phone. When the worker arrived, the homeowners weren't even there. I told him he could not come inside and asked him to leave. He refused to leave the property until I threatened to contact local authorities to remove him.No services were ever done and absolutely nothing was signed. Later, the office staff called me, acted incredibly rude, and threatened financial penalties. Now, they are sending predatory, inflated bills to a completely different address trying to force us to pay for a service that never happened. On top of that, ever since I gave them my contact info, I have been targeted by 10 to 15 spam calls and texts EVERY SINGLE DAY. They clearly sold or leaked my phone number. Absolute scam. Avoid this company.