We recently had the water heater replaced because we had a "contract" that saved 10 or 15%. Well they came in and did the work. The kid did a fantastic job but we were charged $2800 for a $17-1800 dollar job. Called in to ask why it was that price when 2 other places we called both said the same price, $1000+ cheaper. Took the manager I guess he was 2 weeks to get back up with us and he said he had to do research on how competitive the pricing was and kept trying to explain there quality of parts and service warranted the cost. Well my wife wouldn't accept it and they finally refunded us $250. So we cancelled the contract and just had another plumbing issue and used Drain Chasers Plumbing in Georgetown and he was fantastic. Super nice, and a private owned business. Sean from Drain Chasers was who we had just come out and gave me his personal cell phone number for if any other issues arise. read more

F H Furr - This is who you want to deal with. - Heating & Air Conditioning/HVAC Near Me - Georgetown, Delaware

Furnace repair. Were here 7 times. Each time was to fix what they messed up the time before. Replaced control panel. Took 3 tries to get it right. Didn't put sealant on gas lines. I got very ill from gas in house. After 2 days they put sealant on gas lines. They said everything was fixed. Why they went out and messed with my ac to fix furnace is beyond me. They caused a 3 yr old ac unit to stop working. It had worked perfectly till they touched it. Gave me a price of $332 to $2,700 to fix it. Something they screwed up. They also burned up my thermostat. I have hired another company to fix it at half the lowest price. Never hire this company for any repairs. Besides screwing everything up I could have died from gas exposure. I demand a refund!! read more

Hi, AI (Artificially Intelligent and Interpersonal) "Andres" (from F H Furr): Are you sleeping or reaping with AI's open "Rachel" who had just yelped at me that she/ye would be soon working me into the Furr trade schedule for a free visit and estimate on the "service" you now say/flay that you "are not now able" - no, not willing - to assist with?" So, kiss my ask, and congratulations on earning and getting another (my forthcoming) no-star yelp "review." Articulately Intelligent, Thomas Bentz read more

Our Central AC would not run at the start of this warm season. I left it up to my wife and she hired FH Furr. All they did was replace a pump to the condensation drip line, which is a 40-50$ part at the store and any high school kid with a fish tank could install as these are the same pumps for some fish tanks. We were charge almost $600. Immediately following water was flowing out of our overflow discharge line and then weeks later, water was dripping from the ceiling. I am not cleaning out the lines and fixing the problem myself. THEY ARE OWNED BY PRIVATE QUITY WHICH BUYS UP LOCAL SERVICE BUSINESSES TO CONTROL PRICES AND SELL COSTUMERS ON OVERPRICED New systems! read more

They treat their employees horribly, have a high turnover rate and substandard management. The contacts for scheduling do not communicate or seem to care and getting a hold of a real person to discuss any concerns is horrendous. Corporate mindset has taken a good family owned name and ruined it. Zero stars is more appropriate read more

They said i needed a brand new system for $40000 because my system was too old, and they could not replace 4 burner tubes. I called in a different company and four burner tubes later, including labor I paid $332.00 read more

Came to repair. My air conditioner technician didn't know what he was doing didn't make the repairs after installing man new parts then I was told I needed a new complete unit they they gave me a price for new unit they then couldn't get the unit so they installed a different model and charged me $ 10,000 for the installation when I asked the salesman if he thought I could do better somewhere else he said I wouldn't he lied now I found out I could get the same unit for $ $ 5,800 I wouldn't have let them do the installation but it was 100 degrees and they already had everything torn up!!!! read more

I had a bad experience with them years ago. They have bought out local businesses here and are still as overpriced as they were years ago in the DC area. They responded quickly but I told them I would never use them again. read more

Although on the phone, Furr led me to believe they installed exterior Christmas lights (and they responded to my inquiry), the assigned technician knew nothing and offered no assistance. read more

worst company ever, accepted blame and then didn"t want to pay!!!!! ruined my home, this is the worst company i have ever dealth with. do not trust them with your home read more

We requested a service call to replace our kitchen faucet. The technician arrived early and gave us an estimate for $435 to replace our faucet. We accepted the estimate and he completed the job in less than an hour. We are contractor members with this company and receive a 15% discount count for services rendered. That means if we were not members it would have cost $500 for faucet install. I also asked the technician the price to replace a bathroom faucet....he quoted me $330.... We accepted the estimate and paid the fee as the technician replace our refrigerator water filter. I think this fee was outrageous and excessive. We figured with the service call and the labor costs the bill should have been $250-300. This is my second over charge with Furr and my last. All their fees are excessive...we're done here.... Tom Grosso read more

Needed a plumber fast. They came out same day, very professional, Reasonable price on the repairs needed. Will definitely use them again.

We have used F H Furr on two occasions now. They were prompt, communicated well, showed up as scheduled, and provided excellent service. Both situations were minor. We are very pleased and will definitely use them again for our HVAC and plumbing needs. read more

Furr electrical inspection 6/20/25 I am actively looking for another provider. Furr has uncoordinated and uncaring schedulers. I had similar problems last year and earlier this year. I make appointments and Furr cancels/reschedules, usually the morning of the appointment. Note: I schedule months in advance because I am an out-of-town owner who makes special trips to attend servicings/inspections. Customer service reps assure me mine are unique experiences, but I have yet to have a good experience. The latest straw that broke my back: Scheduled for an electrical inspection between 8-10am. At 9am I called to check on schedule. Was told technician had some personal problems and I would be his first stop. By noon no technician and no calls. I called again and was told he had to take care of some electrical emergency call. I was next. At 12:30 I got a text that I would have a technician arrive between 1 and 1:30, but only if I responded YES within 10 minutes or else technician would move on to next customer. So, having waited almost 5 hours I had only 10 minutes to text back. Technician arrived at 1:15pm and sat in his truck for 20 minutes because it was raining. He was parked 10 feet from my front door. No shoes. Just dirty work boots. I had to ask him to put on shoe covers. Technician spent 15 minutes in house, then another 60 minutes back in truck before finishing up. He said he didn't want to get wet because he had to check an outside compressor. So, my servicing was all done by 3pm. A whole day old waiting around. read more

I received aqoute for install of a Mistubishi Heat Pump over the phone, their lowest (base price) with install was DOUBLE The next highest estimate, not talking hundreds here, tlaking 10K over the next highest estimate read more

Neat, clean work accomplished on time, friendly respectful technician. Thank you! That's all I have to say.

Made 2 separate trips to have a Moen Flo valve installed in our condo in Ocean City, both times the technician didn't show up. The third time I received a text message at 7:40 am, "your technician is on the way, should be there in 30 minutes, didn't show up until 2:30pm. He started the install and said "If you want it done the right way, it will cost you $400 more than the price I quoted." How is that even remotely logical? He finished the install and put the valve before the main water shutoff, not after as the Moen instruction manual clearly states, The manager told me that is a suggestion, and not necessary. Very poor customer service, and even worse craftsmanship. Stay Away!!! read more

I understand why FH Furr gets less than a 2 star review. Their scheduling system is horrible. The staff confirms the appointment time and the automated scheduler has a different time. They won't even give you a time window until the night before. When i got the automated text the night before my appointment, I texted back R to reschedule as the time did not work. I am not going to block off my entire day. A nice agent called me the next morning and scheduled my service for the following afternoon. She sent me a text confirming an afternoon appointment. At 7am in the morning I received a text and an automated call, waking me up saying they were coming at 8am. I called HR Furr at 8am and spoke to Michelle who rescheduled me for the afternoon. Then during a meeting I received a text saying they were coming at 10:30. I had to call again. Someone needs to sort this out. Customer service has taken a nose dive since HR Furr took over! read more

AC stopped working. Had been a customer of McGee that merged with FH Furr so I called them. Waited 12 hours for repairmen who quoted me a price of at least 4800 up to 15,000. Said they could expedite parts. I called another company and found out FHFurr was deceitful and tried to scam me A senior citizen who is female and single. The second company did the work within an hour and it cost me only 265.00 parts and labor. Didn't need a whole new system or a"bandaid". Stay away from FHFurr they are crooked as they come, actually owned by a private equity company so money is all they care about. STAY AWAY FROM FHFURR! read more

HORRIBLE, HORRIBLE, HORRIBLE company. We were with McGee plumbing for years. F.H. Furr bought McGee plumbing so we stayed with them. We have a yearly service agreement. One of our toilets was running so we called them to come out and fix the toilet. The insides of the toilet needed to be replaced. $275, expensive but we wanted to get the toilet fixed. The plumber that was sent out suggested that we replace the insides of our other toilet to be proactive so we agreed. Several days later, the toilet that never had any issues started leaking. We called F.H. Furr to send a plumber back out to see what the issue was. The tank was cracked. Again, never had an issue until the plumber with F.H. Furr touched the toilet. They wanted $1,100 to replace the toilet. Wow!! That is a ridiculous price. Spoke with the manager at F.H. Furr who told us that the fracture in the tank happens. I have had many toilets in many homes and never had an issue. Once their plumber started working on it had a problem. Went to Home Depot and replaced the toilet and installed with a Kohler toilet for $473. I would use any other plumber besides this company. It is a shame I had to give them one star. A zero star would be more accurate!! read more

1 star We hired FH Furr to convert from an electric to a gas stove. The plumber arrived, but informed my husband he needed to get additional supplies and would return, which he did not, He did not return as scheduled the next business day. He returned a week later to complete the job. The electrician completed his part but left a large outlet box on the kitchen floor so the stove could not be pushed against the wall. We smelled propane in the kitchen right away and the plumber told us it would dissipate, but it persisted all weekend. We requested another visit, and the plumber who arrived said he found a small leak behind the stove, which he claimed to have fixed. At no point did anyone inspect the area beneath the house. Despite his assurances, the smell of propane returned by the end of the day. Concerned for our safety, we shut off the gas to the stove and called the fire department, who advised us that turning off the gas was the correct course of action. Not feeling safe or confident in FH Furr's work, we contacted our propane supplier, who conducted a thorough inspection. They found that the gas line installation had been done incorrectly and deemed the situation dangerous. The propane company had to redo the entire job to ensure the safety of our home and family. When I called FH Furr's management to report this serious issue, the manager merely defended the plumber, stating he was a master plumber and had never received complaints about him. He offered no apology, showed no concern for our safety, and failed to follow up despite multiple attempts on my part. Ultimately, I sent a voicemail to inform him that I would be reporting this incident and leaving an honest review of our experience. In conclusion, I believe FH Furr demonstrated gross negligence in both the execution of their work and their handling of our safety concerns. The lack of accountability, poor communication, and substandard workmanship have eroded any trust I had in the company. read more

High prices and when I challenged the rice they lowered it a little, so obviously didnt give me there best price first. 626 dollars to change the wax ring to one toilet. I said no and did it my self read more

FH Furr refused to issue a refund for work they failed to perform as outlined in their proposal and for the subsequent damage this caused to my home. I reported this issue immediately and repeatedly without resolution. FH Furr technicians and additional contractors confirmed that the work wasn't performed. read more

I called to have two ceiling fans replaced. Labor only. They quoted one price and then when the electrician came he told me it was going to be $1600. That is criminal. read more

my kitchen faucet was leaking I called them they came same day told me I needed new faucet and they had two in truck they only deal with Moden because they are the best showed me the price on their computer with my 15% discount it cost 1186.00 dollars for the one. I couldn't believe the price I should have looked on my computer before for what Amazon was selling the same model for $283.00 i was taken across. they had no problem replacing the old faucet so how can they charge that much ? read more

Over $700 to take off 4 heating elements from 2 hot water heaters?!? The only reason I called a plumber was that I couldn't get the nut loose (I'm a 66 yr old woman). All it takes to change a hot water heater element is loosen 1 nut and attach 2 clearly marked wires. I had drained the tank and provided the parts and STILL over $700!! The plumber initially tried to sell me 2 new hot water tanks - we declined as they were relatively new & in great condition- then he said he should replace the thermostats for another $400+ while he was there as 'they would probably fail' and we would have another trip charge. After he left, without flushing the system and testing everything, we discovered we had an over abundance of dirty water to be drained, as well as air in the lines. And, such a coincidence! The thermostat on both tanks decided to die shortly after he left. I went to the hardware store and purchased thermostats for both the tanks for a total of $40 and installed them myself. Super simple job. We had used McGee's in the past and had called their number for the service. It appears this company has taken over McGee's. Not only are the prices highway robbery but the service is deplorable. I still question the timing of both thermostats dying shortly after he left . read more

Well I really wish I would have read the reviews before contacting this company. A simple fix has turned into a nightmare that is about to become a civil court issue. The tech unhooked the water line from the toilet, noticed that the valve didn't stop the water completely. He then decided to cover it with paper towels like Adam sandler in big daddy and then not mention a word to me. Was told I had to put grout around the toilet so it should stay off until that happens. Next morning there is water damage on the ceiling in the kitchen from the water the tech left running. The tech came back out 2 days later, took photos, said it's in his bosses hands and that he will call me by 3pm, this was a Friday. It's now a week after the incident and im STILL WAITING for that call from the boss as the water damage continues to sit in my ceiling. I did call in on tuesday and requested a update, which i was transferred to the supervisors cell and was sent to voice mail. So i left a message, a lot of good that did, 3 days later and still....no call. They have until tomorrow before the courts get involved. Also even with all this, stupid crazy prices. Stay. Away. From. This. Company. ​ read more

HVAC Spring AND Fall Technical inspection. Horrible scheduling issued. They cancelled at the last moment twice, one hour before appointment), did not show up twice all reschedules were 4 to six weeks later. read more

after waiting the entire afternoon without any contact and 3 calls and no call back i canceled and will never use this company again. Very poor customer service. read more

Albert Carracino, Came to my house and fixed a problem that other technicians had cause. He answered all my questions. I'm very happy. If it wasn't for him I would have problems because of other technotions. When people come to your house to fix your furnace or something else they don't need to sell stuff.They need to be there to work on the problem. At the end, it cost me money. read more

BEWARE of accepting recommended work from F.H. Furr. I have had a maintenance contract with F.H Furr for 2 years but am now cancelling it, after being ripped off on their recent visit. The routine inspection showed everything was working correctly, but the maintenance tech said I had some mold in the inside units and rust in the outside units. He recommended they be cleaned and showed me a contract on an iPad which I initialed without reading. I thought this was a major job and they would schedule an appointment for the work, but the tech asked if I wanted him to start right away. He finished the job in about 1-1/2 hours. The total charge for this 1-1/2 hours work (including a surge protector which was the only part) was $3,820. I told the tech I thought this charge was exorbitant and he replied that the amount was what F.H. Furr charged. I have called company on 4 separate days to discuss this, but no one has ever taken my call or called me back. read more

Steve White & Daniel, his apprentice, did a phenomenal job on my HVAC units. They explained everything & did a thorough job checking my 2 units. They were friendly, helpful & knowledgeable. read more

Gouging older or naive clients is among the lowest possible things a company can do to people in need of help. Taking advantage and calling something an emergency when it's not and then charging twice to three times what it should cost is criminal. Typical of this company and the company they recently purchased . Hacks . Get quotes from others . If a bonafide emergency don't call these people read more

By way of introduction, I live in Baltimore County but have a property in Bethany Beach, DE. Here is my saga that explains why I strongly recommend you avoid dealing with the F. H. Furr company; Saturday, June 1, 2024 I call Furr to request a service call to help me complete the installation of my outdoor shower in Bethany. Was told it was too late for a service call that afternoon but that it could be scheduled for a later Saturday. We agree on Saturday, June 15. Friday, June 14, 2024 Because it is a 3-hour drive from my home in Maryland to Bethany Beach (and because the cost of gasoline and tolls for the one-way trip is about $40), I call Furr before departing Maryland at 11:16 AM to make sure that I am still on the schedule for a service call the next day. I am assured that the appointment is in the books and that I can expect a phone call either later that afternoon or else Saturday morning with an ETA for the technician. Saturday, June 15, 2024 Not yet having heard from Furr with an ETA, I call them again at 1:35 PM. I am informed that I am still to expect the technician and that I would receive either an email or a phone call to inform me of the ETA. The Furr representative double-checks with me to make certain she has my correct email address. She does. Not yet having heard from Furr with an ETA, I call them again at 3:02 PM. This time I am informed by a gentleman at Furr that I am NOT scheduled for an appointment this day because Furr never schedules service calls of a non-emergency nature on weekends. WHAT? WHAT? Are you kidding me? What about the information I received during my previous three calls? What about this blurb that I have copied and pasted from the Furr website: To Get Absolutely The Best Service, Service 7 Days Per Week! This is just simply unacceptable. Unprofessional. Unconscionable. Perhaps an hour after that phone call ends, I receive a call from Furr, asking how things are going. I give the female representative a piece of my mind, explaining to her exactly what I have described above. She tells me that she will attempt to secure a $75 coupon towards my next service call. But here's the thing: I can only get to Bethany on weekends and, since Furr doesn't make service calls on weekends, what good would a $75 coupon do? Sunday, June 16, 2024 It's Father's Day and so I depart Bethany for Baltimore to spend the day with my daughter. This will require another 3 hours on the road and another $40 or so expenditure on my part. So far I am out 6 hours of my life and about $80 of my money. Upon arriving in Baltimore I note that I have a voicemail message from Furr asking me to return the call. But it's Father's Day. It's Sunday. And I am not inclined to spend any more of the time I may have left dealing with this absurd situation. For more than half a year I have been paying Furr $13.95 monthly to be considered a member of the so-called Preferred Partners Plan which I was under the impression entitled me to priority service. I have now learned that not only have I not purchased priority service, I am unable to obtain service at all. $13.95 a month. It seems to me that any fair-minded person would agree with me that F. H. Furr has earned neither my respect nor confidence. Caveat Emptor. read more

I called FH Furr for a new HVAC system, to replace the aging propane system to a new electrical system, and upgrade my home to a 200 amp service. FH Furr sent David Gardner to review my property and provide a reasonable and complete proposal. I accepted the proposal, as it was a fair price. FH Furr then sent quality, qualified professionals to perform each stage of the project. They coordinated with DEC for the electric service upgrade, and Barry Savage installed the new power service cable, the new meter and shutoff, and pwer cable to the home. Scott replaced the electrical panel in my home, as the old one was maxxed out, and he and Barry installed the new power cable hookups. Later, Albert Carracino and co-worker Nick came to install the new outdoor HVAC unti, and the new indoor HVAC units. They each worked on their seperate tasks, and together to finalize the install of those parts. Then Barry Savage returned to install the final wiring to the new units and new wiring for my new stove. All in all, I could not be happier! FH Furr is a professional team of quality, licenced technicians. They showed up on time, as scheduled, and performed their installs with organized efficiency, and even cleaned up completely afterwards. Nothing was jury-rigged, or half-done, or cut corners. Everything was top notch, professional, well organized, and completed. I would highly recommend this team to anyone looking for the best of the best. read more

FH Furr bought out McGee. At first liked them. Never had an issue with MGee. Now paid for a new furnance that sounds like an airport when runs. Told needed a part replaced. Almost a month later and no new part. The techs are great. They are the ones from McGee. But they don't have control over company operations. I'm very sad. read more

Called for service on rinnai water heater. technician ( ? ) said it was in terrible shape and maybe he could clean the electrodes. I asked how much and he had to call the office. came back with a price and performed work. Water was warm after his work and I asked him how much for a new unit. He had to call the office again and quoted me a price of 4500.00. on a unit that was already plumbed in and vented. I said goodbye after a charge of 475.00 , which he had to call the office again. Bought a new and bigger model the next day for 1100.00 and replaced it in less than an hour. I would definitely stay away from this company read more

I am a premier member of FH Furr and was floored when recently I called to have tech come out to deal with a leaky kitchen faucet. the tech and I discussed replacing it and an estimate that I was given was for $1105!!!!! not sure what this company is doing, however, my concern is it they are targeting seniors, and people that are just unaware of the cost of having a traditional faucet replaced. I bought a faucet off of Amazon for $96 and had another Plumber install it for $100. Buyer beware of this company. read more

Private equity owned means two things: upcharges and more expensive service. Megee was great, this company that replaced them is designed to take advantage of their customers. read more

GO ELSEWHERE. YOU HAVE BEEN WARNED. I have a less than one-year old on-demand hot water tank and a less than one-year old heat pump and furnace that was installed by Red Dog. Red Dog did an excellent job. Shortly after this, Red Dog was purchased by FH Furr. I had a service agreement for maintenance/check up. Anyway, service person shows up to service my on demand hot water tank. Right away tells me it's $218 for the flush! Told him I had a maintenance contract. He wanted me to sign an agreement that if HE breaks something while doing the service, FH Furr is not responsible for any damage they do! ABSOLUTELY NUTS! Basically, if they are incompetent, it's not their responsibility or problem. I told the service person to not perform any work at all. I canceled my HVAC maintenance check up with them too. READ THE REVIEWS ON YELP AND OTHER SITES. They only want to sell you upgrades and things you don't need. I'm done with FH Furr. read more