Food was okay, chef was blah, waitress was okay. Probably wouldn't go back. New York Steak and Chicken Hibachi Lunch

I went by myself for dinner a few minutes ago. They refused to let me sit at a hibachi table and told me their policy says you have to have two guest to sit there. They offered me a regular table and a cook my dinner in the back. I called Kanpai and they said they would be very happy to see me even if I was by myself. read more

I was there today for my birthday lunch the service was good but the servings of vegetables was pretty sad i asked if i can get more but was told i have to pay for it, i was there 3 weeks ago also and got 2 times of this serving today. Well they lost my business because they did not make it right read more

Sakura - Vegetables - Japanese Near Me - Richmond, Virginia

This has become one of my favorite sushi restaurants nearby. The price is great, and the sushi is fresh. They have deals that go on 24/7 that are totally worth it in my opinion. I've been so hooked on the sushi rolls that I haven't been able to try out the hibachi so I can't comment on that. The staff are always friendly and take out is always quick and easy. The spicy kani roll has become one of my favorites as it's pretty basic but always satisfying. I definitely recommend this place for a quick lunch with friends or even just a nice date night. read more

Sakura - Specials 24/7. Even cheaper at lunch time! - Japanese Near Me - Richmond, Virginia

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Service (or lack of) was awful. Had a party of 8, seated at hibachi grill at 7:30pm on a Friday night. My guest was from out of town, and i had made the recommendation. Waited til 9:00pm and still had not been served. We were told it would be a 30 minute wait, but NO one came over to explain or give details of when we would be serviced. WHAT A DISAPPOINTMENT. They only gave us sodas and that was it. After confronting the manager when we exit; he said one chef didn't come it. but where was the customer service to come and explain all of this. Another table was served after us, but manager said they had reservations. So after the chef served that table, why couldn't he come over to ours?? He went to back, and ate his dinner. Never again will I patronize this establishment. Never had this issue in the past, but having guest from out of town did not go over well with me. I must say it was a racist move in my eyes. read more

Little hidden spot in a strip mall, and slightly dated inside but the food speaks for itself. Portions are huge and very flavorful. Staff was very friendly and the sushi was delicious as well. Will be back! read more

The host was the rudest I've ever experienced. He would not give us our table until all 7 of us were there and threatened to give it away because 2 of our group were 5 minutes late. Humorless and officious. My family will never go back. read more

Scott provided poor customer service! He is a racist! They are all extremely rude and nonchalant. He threw a fit in front of the entire restaurant because I asked for extra teriyaki sauce for my meal. Crazy thing is I paid for the extra sauce just to receive disrespect. I will never return here and informed a few others that expressed they also had the same issue with Scott. To top it off my rice was mushy. Poor meal poor service. read more

Their lunch special cannot be beat! I'll overlook the carpet (yuck) any day for two rolls, miso soup & salad for less than $10 any day! Definitely more of a traditional ambiance (did I mention the carpet) but I would recommend this place to anyone! read more

Sakura - Japanese Near Me - Richmond, Virginia

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It's ok at best. Service was ok. Food (hibachi) is very bland. Bathrooms were bad. Restaurant needs a facelift.

Went there for daughter's birthday, food was good, service acceptable. They don't take reservations for less than 6 in a party so we waited a little while for a table. Seems everyone wants hibachi these days rather than sushi. They have plenty of competition in the area since there seems to be many Japanese steak houses around so it pays to check the ratings. read more

Sakura has very good hibachi - I got the hibachi chicken - and I would come back for it. A few problems were that the clear soup was very very salty and the chef (the guy in the hibachi bar) didn't talk to us much or much entertainment. He was very quiet and the show was boring compared to other hibachi restaurants I've been to. Also when we came into the restaurant we were not greeted at all and all they said was follow me for your seats. Their customer service wasn't very good and I feel like they should defiantly communicate with their customers more with a more happier, welcoming attitude. read more

Sakura - Japanese Near Me - Richmond, Virginia

Sakura used to be my favorite go to place whenever I'm craving hibachi. My aunt was in town and my family decided to go here since she's never had hibachi before. I'm really disappointed that Sakura was her first experience, I wish we went somewhere else. The waitress was nice and the water/appetizers came out quickly. However, the food was not as good as it has been in the past. The fried calamari was way overcooked and chewy, my jaw was hurting from trying to break it down. The chef seemed like he didn't want to be there and barely did any neat tricks that we're used to seeing at other restaurants. He was very non-chalant about everything and a lot of the food he was cooking was flying off - what a waste! read more

The food was really good, but the service was poor. I'm not sure if there was a language barrier or the waitress didn't care, but any question we asked, she couldn't answer or gave some random response. She would just tell us "No" when we asked for something, like additional orange slices for our daughter, or if they served wine. Liked the food but will not be returning. read more

Do not eat here! This place has rats! My friend and I encountered a rat running across the middle of the entrance walkway inside the building! When we tried to report it to the manager he quickly tried to ignore and debunk what we had saw with our own eyes. He was very rude also. Don't say we didn't warn you. read more

Extremely unassuming from the outside but stellar on the inside. Very shiny & clean and the food was delicious. My husband and I have eaten Japanese food all over the United States, as well as abroad, and this was some of the best. We were guided there by Alan at the Mercedes dealership across the street and are very glad that we tried it. We live 1.5 hours east in the Chesapeake Bay Area and will gladly visit again when in the area. read more

Sakura is your typical hibachi/sushi restaurant. Both aspects of the biz are very good. I've gone just for one, just for the other or for both and have always enjoyed my meal. Service is always swift and friendly. The decor is pretty traditional Japanese steakhouse with big hibachi tables. The only kind of weird thing about this place is that it's never very crowded. Everything always tastes fresh and good, but if you drop in for hibachi, especially on a week night, you may be the only people at your table. They'll fire up the grill, even for two, but it's less of a fun, zany hibachi experience. On the other hand, I've never had any trouble getting a table and I've never had to wait. Along with eat-in, Sakura also does nice take out. One night I just got a ton of sushi and they carefully packaged everything for me to take home. It's quality sushi and hibachi in the West End. read more

Wow-I just called in to order a take out order for myself and I was asked to call back in 20 minutes to place my order because they were busy. Seriously ? Shaking my head! Date and time 3/13/2019 12:45 pm and you have lost my business. read more

I have been to Sakura Japanese Steak House a couple of times for lunch. Both times I had the hibachi and sushi. The hibachi was good. The hibachi tables weren't over crowded when I visited to eat lunch. For sushi, I ordered the California roll & shrimp tempura. Both rolls were good. The presentation of the sushi was nice. The soup that comes with the hibachi wasn't very flavorful. The service was good.The employees were friendly.Sakura Japanese Steak House has a social atmpsohere.Sakura Japanese Steak House is located in a strip mall ,so there's plenty of parking in front of the restaurant. If you want a laid back smaller hibachi spot, Sakura Japanese Steak House is a solid choice. read more

Sakura - My sushi @Sakura Japanese Steak House. - Japanese Near Me - Richmond, Virginia

This place rocks. Solid lunch hibachi with all the pageantry. Food tastes good and we get enough to take home if you like. I really with Yelp would introduce 1/2 stars because this place would be 4.5. read more

Went to Sakura with friends for steak and shrimp hibachi dinner. The soup, salad and rice were all standard, but the steak and shrimp were both overcooked. Our server, however, was excellent. Very cheerful and seemed to enjoy her job. read more

The food here is decent, if not unremarkable. Nice hole in the wall place that's decently decorated and laid back. However if being treated like less than a human being isn't your idea of fun then I wouldn't come here. Upon arrivng to pick up $20+ of carryout I asked if I could have a side of spicy mayo. The cashier/waitress shouted "UGH!," rolled her eyes, and jetted to the back to get spicy mayo. I decided this could be an isolated incident, and gave them another chance. I went back for the same order a few weeks later. The restaurant has what looks to be free gum for after your meal. Very cheap looking gum (maybe 5 cents a pack) in huge stacks. I asked for a pack when paying $20+ and was yelled at and told they give that to people who carryout. The soup nazi would come off as a kindly grandfather if he worked here. Give your business to someone who appreciates their customer. read more

My boyfriend and I were looking forward to our hibachi and sushi date. I'm sorry this is a long detailed post, but we both grew up working in restaurants as servers and managers and we just could not understand why the service was so bad, the servers stood about 10 feet from us and stared with a scowl while we were eating, and it felt like harassment from the servers throughout the evening. With my current corporate job, I go out to dinner weekly and I have never been treated so poorly, so rudely, and pushed to eat and drink so quickly. I would never want to share this same experience with my family or coworkers!!! We get to Sakura and sat immediately. Before taking our jackets off we were asked what we wanted to drink and we responded we haven't looked at the menu yet. Only 1 minute later he came back and asked again, and I asked him what brand of Cabernet did they have? He said Cabernet....obviously I knew that. Then immediately he asked what kind of hibachi we wanted, and we shared we would like some sushi to start. A female waitress came over with a frustrated attitude and asked if we were having hibachi and we explained yes, but we would like to start with sushi. We offered to move to another hibachi station and then she came back after checking with someone and said stay there. The male server asked us what kind of sushi we wanted and we stated (with being given a sushi menu) what we were interested in. With a language barrier he couldn't understand "tuna roll, shrimp tempura roll...". So we asked him to give us a menu so we could point it on the menu. Then he asked for our hibachi order again and we explained we would like to eat our sushi first. We were there to enjoy the experience, not shove food down and go! The female waitress came back and told us before we got our sushi that we had to order. So we decided since we ordered 4 rolls of sushi to order just one hibachi. I told her "we want to order steak & shrimp, the filet for my steak." She then began to mock me and mumble something and rock her head back and forth as she wrote my order! So the rudeness continues through dinner and my boyfriend and I had to endure the servers stares and mocking from them the rest of the dinner. To top it off there were no hibachi tricks and fun... there was no shrimp to catch. I regret that I gave them a 20% tip, but I understand how difficult it can be these days and it's the holidays. The tip did not reflect the service but I hope my kindness will remind them how to treat people. read more

I came with a large group from my birthday July 9th and we had a couple of guests that were little late and they wait patiently. Both chefs were very good and so were the waitress's. The food was awesome I had the Hibachi steak and shrimp it was so much I had enough for lunch the next day. read more

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Went on a Sunday night with my friend and our three kids under 10 years old. We're hoping for a really entertaining meal with all the tricks... Even made a special request for that when the reservation was made. No tricks were done, no conversation at all. The chef was just preparing the food without taking or even looking up. The kids were even asking where the show was, super disappointing and they have the nerve to charge 2.50 for a bowl of white rice? Will not be returning. read more

My go to sushi place. I don't care about where I can sit or not - like some of these reviews. The sushi is freaking great. If you aren't looking for legit sushi, don't come here. read more

One of the most consistently good restaraunts in Richmond. A coworker invited me to join her here for lunch many, many years ago, and from that point on, I invited friends and family, who have also fallen in love with the food. We've enjoyed large gatherings with friends in addition to smaller family meals. Hibachi, sushi, lunch/dinner boxes, and entrees are consistently delicious! read more

Sakura - Shrimp teriyaki entree - sizzling good comes with bean sprouts - Japanese Near Me - Richmond, Virginia

I've been to Sakura multiple times with girlfriends from work on lunch who LOVE it here. They're sushi fanatics!! I dont like sushi however, so I was very relieved to find Hibachi on the menu!! Not only is it Hibachi, but you get a salad and miso soup as well. With the hibachi Chicken comes fried rice and vegetables. Needless to say when I leave, I'm not very hungry for the rest of the day. Every time we go at lunch it is not crowded and quiet which I love. Being lunch time, we definitely don't have the time for slow service. There's also aways $1 off coupons that seem to never expire or they just accept them, so normally at lunch, I get all that for $10. Can NOT beat that!! I definitely recommend Sakura for people in the west end looking for a great sushi/hibachi place! read more

Good tasting food is just about all this place has. One of the best tasting hibachi restaurants in Richmond. However, the service isn't the best as the male waiters aren't personable. They take TOO long to refill your drinks when they are busy. The food portions are smaller than other restaurants but the quality of the food is what keeps me coming back. read more

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Waited at the door for several minutes. Nobody greeted us or came to seat us. We did have 3 servers stare at us dumbfounded. After giving it an extra 4 minutes, we decided to just walk out. Such a huge disappointment. read more

Great lunch spot, for sushi I always get the lunch special of 3 rolls served with miso soup and salad, the sweet potato roll is my favorite. Have never tried the hibachi but friends have tried and loved it. Highly recommend, one of my favorite lunch places! read more

Had reservations for the hibachi and arrived a little before our set time. Quickly deduced that others also were waiting for hibachi dining at same reserved time. While the one empty hibachi table was bussed at a snail's pace, several others waiting asked how long it would be before we would be seated. He said very soon noting the table was being cleared. No urgency was the tone of the mgmt who were running credit cards through to checkout diners at regular tables. I asked how much longer and was told "about 15 minutes;" much different to "very soon" mentioned earlier. Indicating that the other hibachi tables were at the beginning or in the middle of their meals, I asked which of the 20 people with 6pm reservations would be seated at the open hibachi table. He pointed to a group of 8 which did not include our party of 3. Mgmt didn't care that diners with reservations were backed up by at least 30 minutes. No effort to address those is us waiting let alone apologize or "thank for patience." They had an inexperienced, young host fend off waiting guests with reservations. Bad mgmt at Sukura and plenty of other local hibachi dining options elsewhere in Richmond. We won't waste our time finding out if Sakura's problems last night were a one time occurrence or just its standard of service. read more

When we came out this time. They sat us alone for our hibachi. No one else came in while we waited. So we ended up with a hibachi chef to ourselves. He didn't speak the entire time! It was awkward . He did his normal routine with zero enthusiasm. Example: the chef made the onion volcano, but it was only 2 layers tall.. At the end everything still tasted delicious but then a waiter came over and rushed us to pay and pack up our left overs. It made me feel so sad, cause I enjoyed this place previously. I guess I will be trying a new hibachi place next time. read more

Sakura - This was all of my rice and veggies. I only got to finish the meat before being rushed out. - Japanese Near Me - Richmond, Virginia

Always tasty fresh sushi at a reasonable price. I've been there many times and always leave satisfied with my meal and the service. read more

Sakura - Japanese Near Me - Richmond, Virginia

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I was trying to decide between 3 stars or 4. The reason is because it seems the service has greatly declined over the past year or 2. Much of the usual friendly waitstaff and employees, I've noticed, have changed. Lately for dinner I have made reservations that, upon arrival, we find out were not recorded. We have then waited so long to be seated that we had to leave for another restaurant! They used to make birthday dinners special! They would sing happy birthday, give birthday fried ice cream, and take a Polaroid picture of the party. Lately the fried ice cream is no longer free (which is fine), but a few weeks ago they didn't sing and didn't offer to take a picture either. The hibachi chefs do not seem committed and as fun as they used to be, although they still cook the food well. It makes me wonder if something happened to Sakura for it to decline in this way. HOWEVER, the food is great; if not for the food I probably would have given 3 stars. For me the hibachi bar is the way to go. Meals come with the standard miso soup and a salad with ginger dressing, all good. The fried rice is made perfectly, as is the "yum yum" sauce. For protein I've had the filet mignon, New York steak, scallops, shrimp, chicken, and lobster--all delicous! I have only gotten sushi once, but it was very tasty and worth a try! read more

As a life long sushi addict I can say for sure that this is my favorite sushi ever. My husband and I LOVE it! Always great service and food! read more

Sakura - Sakura is the best sushi in Richmond. - Japanese Near Me - Richmond, Virginia

Everything is great. I wish they had a larger drink selection. Champagne would be great, especially since we come for celebrations so often

I don't understand the point of a reservation if you can't sit at your reserved time. Overall the food was very good but the service of our waitress was horrible. She had an attitude from the moment we sat down. Like she didn't want to serve us. And we were so polite to her even tho she was very rude to us. She threw the to go bag on the table at one of the customers. She also rushed us and was rude asking us were we ready to order. In my opinion the service out weighed the goodness of the food. And honestly at that rate I wouldn't want to return. If you're gonna have an attitude about serving specific people, pick another line of work. read more

Their sushi is very fresh and very affordable. And the hibachi is expertly made by a friendly chef. The service was outstanding and the ambiance was calming I would surely recommend Sakura to those looking for some great food at a great price. read more

Sakura - My amazing plate of sushi with a get 3 rolls and the fourth free deal. - Japanese Near Me - Richmond, Virginia

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We had dinner here at the hibachi tables and we really enjoyed our meals. It was the standard meal prep show, with miso soup and a salad with ginger dressing. I ordered the veggie meal and was asked if I am vegetarian, (I am not, but this tells me they care about cross contamination.) Most hibachi places offer a veggie meal that is their basic meal minus protein, not Sakura! I was provided with an extra assortment of veggies in addition to the traditional onions, zucchini, and broccoli- I received carrots, mushrooms, bamboo shoots, etc. The fried rice and shrimp were also delicious. The ginger sauce is really good here, as well. The service was polite and the restaurant was not crowded or loud. It is a drive for us, but the quality of the food and service is much better than a similar Japanese steakhouse in Hopewell. read more