I had an online takeout order, and I was disappointed that they messed up my order. I had a comments when I submitted the online menu (beyond menu). It was suppose to be a shrimp hibachi with no rice and double veggie, but somehow it ended up being a chicken with double rice. No idea how they messed up that. It also is two dollar more per entree using there online platform. (Definitely should've called ahead instead). Taste wasn't as good as normal dine in. Only highlight was the portion size being huge. read more

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For my son's 21st bday we took the fam to Sakura for hibachi. This is a standard Japanese restaurant but I'm really pleased with how well they adapted to accommodate our party of vegans. I neglected to get the name of our server, but this young man instantly rose to the occasion and was on top of everything. He checked with the kitchen, ensuring everything was safe for our dietary needs. The hibachi chef was fun and charming. He did a great job entertaining the table and the food was delicious. The environment was comfortable, and seating was great for the nine of us. This special occasion of my son turning 21 is the reason we came here and I'd surely advise Sakura for your special occasions as well! Yes: vegan friendly Yes: family friendly read more

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We had a reservation and showed up early. They were gracious and seated us quickly. The food was excellent. I really liked that this restaurant is smaller than some of the larger Hibachi places. Our chef was good and entertaining. I think he accurately gauged the audience and didn't do a lot of the showy stuff which was good since we wanted to catch up. A fun night. We will be back! read more

Sakura - Japanese Near Me - Richmond, Virginia

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Good food. Service was good enjoyed all our food. Mistake we made was getting appetizers. They were good. But it was too much food for us. Lots of take home. What I would like if when you have leftovers they don't just give you s take out box. But pack it up for you. Ambiance is just fine. Typical Japanese steakhouse. read more

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Horrible food made everyone sick. Tempura was an oil bomb, sushi tasted old and the ramen noodles absorbed all the broth before we could eat it so another fail. They need to learn how to package a $116 wasted read more

This is one of my go to sushi restaurants. I haven't eaten in, I'm probably years, but I trust them enough that when I found out they provide the sushi for my local Kroger, I was willing to say that too. Whenever I go in person to pick up, they're always super friendly and my food never takes too long to get to me either. Today I was feeling more fresh and cooked though, so I ordered the volcano roll, Philly roll, and Crab Rangoon. The volcano roll is one of my faves and I love going to different restaurants to see how they make it, since everyone makes theirs a little differently. Sakura was only the second style I've ever had and sometimes I absolutely crave this version of it. Really hit the spot! read more

Sakura - Volcano Special Roll Philly Roll Crab Rangoon - Japanese Near Me - Richmond, Virginia

Me and my girlfriend visited Sakura on a Monday @430... It was very quiet and peaceful. We ordered crab rangoon's and spring rolls as an appetizer which was extremely good , however when our entrees (hibachi steak & hibachi shrimp) came out we started eating and it was good until we started feeling extremely sick. We couldn't continue our date due to how sick we felt and the next day we felt even worse. read more

Great service, big portions, a little pricey but worth it, kinda dark on the inside they could use more lighting.

Sakura is a good place to sit back and enjoy a sushi lunch in the west end. We were seated immediately and our server was quick and attentive and cordial. Also available at Sakura is hibachi dining. Even during the lunch hour there were multiple parties enjoying the usual, if slightly abbreviated, cooking entertainment that hibachi entails. Since we were not doing hibachi, I can speak only to the sushi side of the house. Lunch came with a choice between the usual sushi house salad with ginger dressing and miso soup. Most local places include both, rather than offering a choice of one. I paid the upcharge to get both. They were as expected -- fine and a welcome part of the dining experience but obviously not the star of the show. While the number of items on a sushi or sashimi lunch plate are on the low-average side (four in each case) each item is the real deal -- tuna, salmon, mackeral, and yellowtail. Many places will give you a fifth (or even sixth) piece of nigiri, but the additional pieces are inevitably scrambled egg and / or shrimp, which are in my mind the afterthoughts on a sushi plate. And the four cuts of fish you get at Sakura are generous and fresh. On the "plus" plates, you also get your choice of perhaps a dozen rolls. (There is a larger option, the "pro" plate, which gives you a second roll. That sounds like a lot of food!) I chose the Alaska roll, which is salmon and avacado. Very nice, and again they did not skimp on the fish. My dining partner chose a spicy salmon roll. It had a nice crunch, though not much spice (on the menu the spice was attributed to a spicy mayo, which was lost on me.) We also got an order of crab rangoon. It may have been a special, as I do not see it on the online menu. It was nice and creamy with a touch of bacon. My partner liked it a lot but thought it was not a sufficient quantity for an appetizer, even at $8. We left feeling good and satisfied. A nice tranquil lunchtime, done pretty well. read more

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Definitely not Japanese Steakhouse hibachi...more like fast food chicken teriyaki. What a disappointing lunch. The hamachi jalapeño appetizer wasn't great...the fish was not that fresh. I get this at Yaya's and it's spectacular. For the Chicken hibachi, it was loaded with teriyaki and the food clearly didn't go near a hibachi grill and wasn't cooked to order. This was cooked in a batch and kept in a pan on a steam table like at a fast food place. Won't order again and won't go there to eat. read more

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People are rude there bathrooms are not clean smell like urine everything is over priced they always try low balling people when they get an chance to always check your receipts read more

It's hard to argue with watching your food be prepared for you up close and personal, regardless of how simple or complex. The service and preparation was friendly, entertaining and quick. Most importantly the food filling! read more

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Would not recommend this place if you are vegetarian. Asked the cook making hibachi to use separate spatulas instead of using the same one for raw meat and vegetables. He did not understand and kept using the spatula from raw meat and touching the vegetables. Not only that, but cooked the meat and vegetables so close that the juice from the meat was dripping into the vegetables. Asked our waitress and she went in the back and cooked the vegetables separately. They came out very greasy as they use too much oil and butter that made all of us feel sick afterwards read more

Favorite spot for my kids' birthdays. Food is a step up from what I'd usually expect from an Hibachi joint. Staff is very friendly. Non-Hibachi menu is great (sushi is always surprisingly good). And of course, the Hibachi chefs are wonderful and quite entertaining. read more

I would like to give this restaurant a 2 star. Reason why... -Walked in and waited 5 mins until greeted -Waitress was very rude and did not even smile once. Also, rushing our order. -mango roll was not good at all and tasted sour. -tofu was very oily and soft -everything is overpriced -bathrooms were dirty read more

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family went here for the first time the other night- food was wonderful and delicious! Service was prompt. However, I took off stars because of how the employees treated us. While service was prompt, when we walked in, the host was very rude to us (we stated we had never been there before, and he rolled his eyes and would not speak clearly or look at us to talk so we couldn't hear him). I am very understanding to food service employees, so It did not bother me at first. But as we sat down, our waitress was very pushy and rushing us to order even though we had just sat down and had just gotten the menu. just wish they had been a little more patient with us is all. Overall, the hospitality could be improved-maybe they were having a bad day-but I would come back! Food was great regardless. :) read more

We decided to go for a late lunch/early dinner on a Sunday at 330. The website said they were open from 12-9 so we were very disappointed to find that they were closed and hours in the doer were different from what was stated on the website. Luckily we found something else in the area as we drove 22 minutes to dine there. Also the outside of the building looked like it could use also of updating and makes me question what the inside would of looked like. read more

Went to pick up lunch today and the host and hostess were very rude. I have seen other reviews regarding the rudeness of the staff. Obviously they don't care because the behavior has not changed, The young girl gave me my order no Thank You nothing. I will never go back again. And they have a sign saying you get 5% off if you pay with cash. I had to ask for it. They also have a sign regarding the service at the big tables where they cook in front of you. The sign is kind of hidden behind a plant but it says 18% for large groups even if your bill is separate from the others. This seems extreme to me as the food is way overpriced anyway. Customer Service is horrible these days. read more

Vegan folks ordering to-go here. Person on the phone was so helpful in explaining a couple things. Food is consistently delicious. Have dined in as well and had excellent service - cozy inside. read more

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The spot doesn't look like much walking by and had middle of the road reviews, so we decided to take a chance on trying it for lunch today. We got the supreme sashimi box and a chicken katsu bento box. The service wasn't particularly friendly, but the food was ready on time and was quite delicious. I also felt that this was a pretty good deal for an appropriate lunch portion, so I would come back and try dinner if we happen to be in the neighborhood again! read more

3.5 stars TL;DR: typical hibachi/sushi restaurant. Big portions Came here for an early Mother's day dinner. Majority of our party did the hibachi, and a couple did sushi. Our hibachi chef was very friendly and cooked quickly. The show was your typical smiley face fire ball, onion volcano train, and shrimp toss at the end. The food was cooked great though, and the portions were huge. Hibachi chicken was good, and you got 2 pieces of huge shrimp too. For personal preference though, I had wished the veggies were cooked a little longer. We also got 3 simple rolls (spicy tuna crunch and spicy salmon crunch). When it came out, I couldn't tell which one was which. It looked like mushed fish inside a roll. I personally would not recommend, but the rest of the sushi (sashimi, specialty rolls) looked and tasted really good. I would definitely come back here, especially if we have a big party. read more

Sakura - Tokyo roll. 2/5 - Japanese Near Me - Richmond, Virginia

Actually the food is very good. It's a lack of common business sense that I take away so many stars. Business that are doing good get lazy and act stupid as I observed on Saturday. I had reservations for 5 at 1. They wouldn't take my reservation any later because they close for a couple of hours between lunch and dinner. As we were waiting inside to be seated, I overheard two people come in. The first incident was a couple came in and asked for the hibachi and was told it would be an hour wait. They left. When we were seated within minutes, there were others at the hibachi and two empty seats. Must be nice to refuse business! The other situation was a guy came in and ask if they could seat a group of 16 for next Saturday. They young kid who was a hostess say yes. The man then said he wanted to then make a reservation at 2 the next Saturday. He was told no because they closed at three for two hours in the afternoon. They man just left. That was a lot of money they threw away just so they can close for a couple of hours and on a busy Saturday. Very bad business practices. Points off for our Hibachi Chef. Older Japanese Chef that looked the part...but was just average. The high school waiter we had could have done as good of a job. The chef came out and started with the traditional display of swirling the cooking utensils. His show was plain and more noisy than impressive. The chef did zero talking or entertaining during his cooking presentation. Further, my son asked for white rice and he gave him the fried rice anyway. The other customer asked her vegetables to not include zucchini and the chef forgot. Then he put salmon on my plate and I ordered scallops. The chef had to go to the back to get more salmon to cook. The other patron said minutes later she had already filled up on the other food when he finally served her salmon. I know this is petty but the chef only used two onion rings for the flaming volcano which to me was just lazy. Ambiance was ok too. Kinda Walmart Japanese... The quality of the food was high and the chef did cook it correctly. Just don't expect a fun show. read more

Ever since the older owners transferred the restaurant to the new owners, customer service has plummeted. Food is still decent, but they lack common business sense. The last three times we came with reservations for parties 8-10 people, they start sweating you five minutes before reservation time, saying they won't hold for more than five minutes. Makes zeto sense that they are willing to lose 10 covers when they are o ly moderately busy. read more

I've eaten at this restaurant several times and each time the food and customer service has been great. Short on time, I stopped in on my way to the movies Thursday night 2/1/18. I ordered a California Roll, Miso soup, salad w/ginger dressing and a side of rice. Everything I ordered was very good. Although, I do question the rice. I specifically asked if they had Jasmine Rice and was told yes. Which is why i ordered a side of rice. Although it was good, it didn't taste like Jasmine Rice which to me had a slight sweet taste. Regardless, i ate it and left happy. read more

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We went for dinner and we're pleasantly surprised! From the outside it's a strip mall restaurant but this place is far from its first impression! There was a short wait, which we expected, and the host told us that if we didn't want to show of the hibachi but would rather have a more private table he could seat us right away! And it was really lovely! My husband and I sat in a private table and had a really lovely evening! The menu was impressive! Sushi, hibachi, bento boxes and so much more! The prices for wine were awesome and it was hard to narrow down what to get! Service was great!!! And I would absolutely go back!!! Thanks for a lovely evening!!!! read more

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Nice decor and ample parking. Service is very attentive and friendly. Multiple hibachi tables and private booths. Freshly made sushi. Hibachi cooks are very entertaining and professional. read more

Always do takeout from here because it's in walking distance from my work so it's my go to place for lunch. The owner Mr. Chen is so nice and friendly and so is the little lady that answers the phone with the soft voice. My favorite thing they have is the calamari appetizer and of course they have amazing sushi rolls. read more

Sakura - Japanese Near Me - Richmond, Virginia

dinner was delicious, the chef had little personality but his food made up for it. cooked to perfection. We sat with a family and they were celebrating a birthday as well. read more

Sakura - Hibachi Chicken - Japanese Near Me - Richmond, Virginia

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Decent food, inept service and pricey. We came in and wanted to site a a grill table but was told at that time there was no availability for a party of 2. That was understandable. We were able to order hibachi at a booth, at the same full price, without the 'show'. The waitress could barely converse in English and was not very attentive. Food took very long to be served. Other customers (larger parties) came in well after we ordered; they were seated at a grill table and had their food well before ours was served to us. Even without the 'grill experience' were charged the full grill experience price. This was excessive for a $18 at best meal, which cost $26. Food did have a good taste,but all the other negatives were excessive for the price. Not very please with service and treatment. read more

I must say, pretty good. My scallops, were not rubber. The cooked them perfect. Tons of food. You will not go away hungry. Not cheap, but on par with the others. Fun chef, good job. read more

My husband and I enjoy Sakura very much. We especially enjoy the hibachi menu. I would definitely go everyday if could

Overall a very negative & ridiculous experience here . I would like to mention that the food is pretty decent . However management and service is horrible . Came here with reservations & still didn't sit down until 15 minutes later . Waitress slammed plates on table & did not approach us for our order until we asked her which was several time after being seated. Ignored everything but after receiving our bill we noticed that restaurant had added a $50 tip when the service was absolutely horrible & rude . After approaching the owner about this situation he responded in a disrespectful manner and immediately began to insult my family & I with racist comments & threatened to call the cops if we refused to pay the added tip amount . I completely understand if the service was worth it but it was far from that . I recommend people to just be careful if they still decide to eat here . Everything about this restaurant is a huge red flag . read more

So I called a couple days before, and I made a reservation for 4 for Valentine's Day, and they took down my first and last name and phone number, and everything was all set and done, then the day comes, I show up for my reservation.... they didn't even have my name on the list and I was turned away. like wtf. Their organization is horrible. read more

My favorite restaurant at one point. So you can no longer dine at hibachi grill if you are alone. Our server with pink hair was so disconnected and rude . She never came back to table after taking our order...Not once no refills nothing. Then another server proceeds to tell us You can only get one yum yum sauce Togo per person. I said ok well let me pay for one..She says no you can't ...then makes up a price in her head. This review is based on customer service, wait staff and new policies only. The chef was amazing per usual but sadly I will have to venture out to other hibachi locations. read more

This is such an average hibachi kind of place. I'd give it 2.5 stars. One irritating thing was that they wanted us to start to receive our dinner, and allow the "cook" to start on our dinner, because 1. the grill was hot, and 2. because there was another couple already waiting at the hibachi grill. Well, I'm sorry, but that's not my problem. My wife and I ordered an appetizer, and we told them we were not interested in getting our dinner right away, and that we didn't want the order processed. They disregarded what we said, and so we sent it back!!! They then apologized. Quality of food was average. Grilled miso calamari was above average, and the star of the night. read more

Food was okay, chef was blah, waitress was okay. Probably wouldn't go back. New York Steak and Chicken Hibachi Lunch

I have visited this restaurant many time...probably over 25. But last night's dinner experience was the most disgusting time and the last. It started with the restaurant having the dishes/silverware sitting out for us to use, along with dishes the other guests will use. I ordered Hibachi Filet, Gluten Free, which means they have to cook it in the back instead of on the hibachi in front of us. The meal was delivered timely. Half-way thru the meal I found a long piece of hair in the rice. Not wanting to bother other customers I took it out of the area to the waitress and gave it to her. One of the guys that work there brought it back to me and argued it wasn't anyone's hair that was in the kitchen. I'm like "what??!!" how would it get in the middle of the rice, if not. He goes away. Another irate guy comes over and says the same thing. I asked him why we were still having the conversation. He yelled and said he was calling the police. He left the bowl with the hair visible on the table. YUCK! I took a picture of it for the review. Also, to add fuel to the fire the only COVID safety precautions that was in place was the employees wearing the masks. Didn't help when both guys were about 2 feet from me, while discussing the hair, and the bathroom is so small that anyone that comes out of the stall is within 1 ft (maybe) from the other customer. I DO NOT recommend. read more

Sakura - Japanese Near Me - Richmond, Virginia

My friend and I recently went to eat lunch at Sakura for the first time. Our order: Calamari, hibachi scallop, and hibachi salmon Pros: -Good hibachi portions (in addition to your choice of seafood/meat, you also get a side of steamed fried rice, clear soup, salad, and vegetables) -Seafood was good (scallops, salmon and calamari) -Delicious yum yum sauce Cons: -Dismal atmosphere in the restaurant -Food quality was average Despite the large hibachi portions, the overall food quality and taste weren't up to par in my opinion. I don't see myself going here again. read more

Initial search on Yelp left few sit down hibachi grills which family want while traveling in the area. Located this option with decent reviews. Better than expected giving impression when pulling into strip mall it is located in. The strip mall and signage don't make the location obvious. Once inside, initial service was a little slow but picked up. All members of party had hibachi. Once cook stated on hibachi items, he kept the balance of cooking and serving moving better than most. Food was good to above average, serving sizes were good to above average, and price was typical for hibachi grills we visit. Outside of hibachi, restaurant was slow to empty but hibachi made up for the absence of customers. Overall, better experience than we expected. read more

I've been going to Sakura for years. It is the first place I ever tried sushi and one of the best places in Richmond to get it! It is always fresh and delicious! On this particular night my son and I went for dinner and it was unusually crowded with people waiting for a hibachi table. We decided on getting both sushi and hibachi and opted for a table on the sushi side. Service was not the best as they were very busy and waitstaff appeared to be limited. Since we were in no rush, we didn't mind. Our food was perfect as usual. My son enjoys the California roll and I started out with a shrimp tempura roll to enjoy all the fried goodness it has to offer. We both had the hibachi for our meal. He had chicken and I had shrimp. Both were delicious! I would recommend Sakura for both their hibachi and sushi menu! read more

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