Saks continues to offer an impressive selection of luxury brands and exclusive designer pieces. The product quality and store presentation remain high, making it a reliable destination for high-end fashion. However, the overall experience is occasionally hampered by logistical issues. Customer support response times can be slow, and the return process has become increasingly cumbersome compared to other luxury competitors. While the merchandise is excellent, the service standards would benefit from more consistency to truly match the premium price point. read more

Saks Fifth Avenue - Women's Clothing Near Me - Costa Mesa, California

i bought a defective shirt from saks south coast 1 week ago. saks labeled linen shirt. shirt is brand new with tags still on but i noticed stitching unraveling. i asked for a shipping label for me to send the shirt back as i live in san diego. they refused. only option is either drive back to south coast (110 miles) or to pay for shipping myself for this defective product. terrible customer service. saks lost this customer. just to "manager" colette, you were infinitely unhelpful. for a company that is struggling, you should try to at least meet your costumers half way and come to an amicable conclusion. you didn't. read more

Saks Fifth Avenue - new linen shirt - Women's Clothing Near Me - Costa Mesa, California

Surprised no one has mentioned this location is permanently closed. All entrances are closed; likely due to financial restructuring. Yelp needs to flag it so you don't waste your time here. read more

This Saks is somewhat outdated with the current fashions and shoes. Every time I go looking for something most of the time I never come out with anything because they don't have anything I like. Today was one of those days when they did not have much of anything. The service is superb, however, some of the sales reps can be a bit pushy. Great prices when they do have a sale. read more

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It seems the quality of the product s and service here is not the same as it was Pre covid. I purchased some lingerie online as a gift and it came in a clear plastic bag like it was directly shipped from China. The feathers were falling off before it was even out of the bag. Calling in for phone support due to an error was worthless and going into store to find someone to help was like finding a needle in a haystack. I finally got a veteran employee to assist after the newer rep had no idea how to correct error. I kept the item as the bride requested it, but will not personally shop here until I know something has changed. Value for the amount I spent was not worthwhile. read more

Bait and switch. I ordered a Saks Fifth Avenue Collection pair of classic black tuxedo trousers online, represented to be made of luxe wool in Italy. What they sent to me was a pair of trousers made in Bangladesh and made of polyester, viscose and spandex without a shred of wool. It took me three attempts via their customer service before I could get the trousers returned to them at their cost with a full refund of my purchase and the cost I paid to ship the bogus pants to me. Given their agreement to refund me in full, I give them two stars instead of one star. read more

Saks Fifth Avenue - Saks' description of trousers and the labels of the actual trouser they sent to me. - Women's Clothing Near Me - Costa Mesa, California

Love this Saks Fifth Avenue. I wish Los Angeles had more! Customer service is always great here. Selection of men's is even greater! Always appreciate the smiles from the associates read more

Literally don't understand how this Saks Fifth Avenue is still open. Every employee here looks miserable and acts like helping customers is a personal inconvenience. The energy is so off -- no greeting, no acknowledgment, no effort. I was just buying a gift card, which should've been a 2-minute transaction. The cashier didn't say a single word the entire time -- not a "hi," not a "thank you," nothing. When the screen prompted me to pay, she just stared at me like I was supposed to magically know what to do. I hesitated because I wasn't sure if she needed to scan the gift card first, and after I tapped my card, the screen said "scan card." Still, total silence. I even had to ask, "Do I scan the gift card?" before she finally moved. It's honestly wild how low the bar is here. For a store that markets itself as luxury, this place feels like everyone's just counting the minutes until they can clock out. Saks needs to either retrain this staff or just shut this location down -- because right now, it's a masterclass in how not to treat customers. read more

Very BOUGIE Mall ..absolutely beautifully decorated..sales associates were everywhere ...ready to assist you...the parking was a BEAR...but once we were inside it was well worth it! Great experience...pricy but I always say ..."you get what you paid for" read more

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I'll give the whole story down below, but if it's tldr, the gist is that the customer service is thuggish, surly, and abusive. There was a complete lack of respect for my time, dignity, and my role as a busy working mom. I know I am not alone, because there are hundreds of reviews just like mine. When you make the decision to invest your money in a higher end product, it's natural to want to feel a sense of security if something goes wrong.  Why on earth would someone buy high end merchandise at a place that does not stand behind the quality or satisfaction of the product? Or the understanding that sometimes Saks makes mistakes too? Or even that 30 days is not enough time for many people to visit the store in person when they live far away and have busy lives? There are plenty of businesses that work to provide a good customer experience and consumers will vote with their wallets. If they are surprised that their business is failing miserably, perhaps they can look at the hundreds of reviews that cite terrible customer service as the reason they will take their business elsewhere.  I work full time, have two kids with extra curricular activities, and am studying for a series of rigorous professional exams. I live 1 hour away from the nearest Saks. I had a 5 hour test on Friday that I had needed all my free time to prepare for. I wasn't going to spend a half day going to Saks with this looming deadline.I came in to Saks on the very next day after my exam, with a return that was 3 days past the return window. I walked in and could not find a sales associate anywhere. Frankly, there was nobody anywhere. This store is a customer ghost town in an otherwise bustling mall. Finally I see someone in cosmetics and asked if the employee could help me with a return. He pointed his finger towards the escalator and abruptly said 'go wait in the return line'. I go wait in the return line. It's the wrong return line. They tell me to go to another department, sunglasses / jewelry, which is also depressingly empty. Finally I see a sales associate off in the distance. I explained my situation to her. She tells me I must now drive to Beverly Hills for the return, which is almost two hours away. I tell her it's really hard for me to find time to get all the way over to Saks because I live far. She childishly says, "I live far too."  I say, "but you work here, you come here daily." She said "I don't come every day." Ok lady, way to miss the point. Thanks for your understanding and compassion. Then she calls the manager and puts me on the phone with Jessica, who promptly hangs up on me when I start talking to her. Finally, she comes down, condescension in her voice already. I explained my situation. I bought these sunglasses in Beverly Hills and I realized they gave me the mens version which are very similar to the women's version I wanted. The receipt even says 'mens eyewear' and I didn't notice right away. I said I got to Saks as soon as I could. She told me that she has made exceptions to the return policy in the past, but would not do so in this instance and told me she was writing the phone number down to the corporate office on my receipt if I wanted to take it up with them. After she walks away while I am still talking to her, I look at my receipt and she wrote a generic customer service email address, not a phone number to the corporate office. Even with the Amex platinum credit to Saks, I cannot justify ever shopping here again. I even bought my wedding dress at Saks, and they decimated any positive feelings I had towards this retailer. Thankfully this wasn't a super high priced item, but when I am ready to buy my next big ticket item, you'd better believe it won't be at Suks. read more

Bought sunglasses on line and paid for 1-2 day delivery. The experience is terrible, still don't have my glasses, everyone at Saks says it's not them, it's FedX, O follow up by Saks. I'm going back to Nordstrom forever!! Much better service. read more

Well customer service has gone down significantly here. How sad. I'm focusing this review on the 3rd floor evening dress department. You have to beg for someone to help you and then get poor quality. For example, when getting a dress altered that I just bought, Jessica had to call and clarify what was written on the alterations ticket. She rang in 2 separate amounts of $26 and $40. When I asked what the amounts were representing she stated I don't know, whatever the codes mean. I'm shocked she couldn't even ask someone. I don't know is not a good answer. So you are not sure what I'm being charged for or why there are 2 charges??? Then I come to pick up the dress (stated to be ready by noon today. I came at 1:00 and waited yet again for help. 30 minutes later someone went to get the dress and then came back stating it wasn't ready and wanted me to wait an additional 20-30 minutes. This department used to be stellar with exceptional service but now?? Disgusting. read more

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I had the absolute pleasure of working with Sima Malek, the Manager of Alterations at Saks Fifth Avenue, South Coast Plaza, and I can't speak highly enough of her talent and dedication. I bought a gown at Saks that was two sizes too big (last one available), fully covered in sequins, and in need of serious alteration work. What Sima accomplished felt nothing short of magic. Not only did she tailor the gown to fit me perfectly, but she managed to preserve the delicate detailing and structure of the piece with incredible precision. As an artist myself, I could truly feel the joy, pride, and craftsmanship she brings to her work. She worked so hard on every detail, and it shows. The final result was not only visually stunning but felt amazing to wear. Sima is a rare talent, and I'm beyond grateful for the experience of working with her. If you ever need alterations done--especially on something complex or delicate--Sima is the one to trust. Thank you again for your artistry and care! read more

Very bad customer service. Associates here are not to HELP. They would stare at you without a smile nor greeting. When I asked for help, the older male staff on the second floor turned away without even letting me finish what I was saying. It is already hard to find anyone there to get help, not to mention how unhelpful they are. Disappointing experience and quite surprising from a department store like this read more

I walked in the store and wanted to buy some thing and literally I couldn't find someone to help me there's three people standing around talking and when I was approaching him to help me they looked at me like I was causing inconvenience and interrupted something I don't even know how this place is open for business I think I'm gonna stick to Nordstrom read more

I'm not one to write reviews very often unless my experience is exceptional or disastrous. I'm pleased to say this is an exceptional commendation! If anyone is in need of a truly special garment for a truly important occasion,they need not look any further than Sherene, the personal shopper and stylist at Saks Fifth Avenue in South Coast Plaza! Her understanding of fashion meeting functionality is unparalleled! She interviewed me before I arrived so that she could get a sense of dresses to present. We reviewed those as soon as I arrived, and then she took me out on the store floor where we added a few more dresses to those I would try on! She turned what was becoming a chore for me (having tried to work with two other stylists in competitive stores) into a wonderful and fun event. She has now helped me land 3 beautiful dresses for 3 different occasions including my "Mother of the Groom" dress. She has my highest order of recommendation, and I look forward to working with her over and over again in the future! read more

Saks Fifth Avenue - Mother of the Groom dress - Women's Clothing Near Me - Costa Mesa, California

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Asaad worked at the department by the entrance door on New Years Day. He was so delightful to talk to and was so genuinely caring about my shopping experience. It's very rare to come across such a pleasant personality at this store location. Will come back to this store because of him. He also helped me find items located away from his department. Thank you for leaving such a pleasant mark to my shopping experience. You deserve a promotion for sure!!! read more

Hello Yelpers! This place has great customer service. I came in to do a make up exchange (I was incorrectly color matched at the Beverly Hills location). I was greeted and helped out by Lyudmila. She was very patient and understanding of my issue with my foundation. She was kind enough to color match me and do the exchange. Also, Mr. Q was very helpful with guiding her with the return. Both very pleasant people :) Liz read more

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The service at this store is a joke! I've been to this location multiple times and every single time the customer service is horrible. I was spoken to even less this visit than last time, which I thought was impossible considering I was told 4 words on my last visit. All of the staff needs training or to be fired for their lack of consideration to customers. read more

12/11/2024 Do not shop here. The sales associates here are aggressive and rude. I had a hostile experience today at the men's department 2nd floor. After making a simple request for a paper bag, since I already had luxury gift bags and just needed something larger, the sales associate--an Old Woman with short hair--yelled at me aggressively. She even went as far as to pick a fight, treating me like a thief. She looked at me condescendingly and said, "NO! No bags if you don't shop here." The sales associate only care about making sales and treat customers as though they're just a source of money. I was shopping in the store at the time, and my request was completely reasonable. This type of rude, hostile behavior is unacceptable. I am going to contact management and headquarters about this experience. I won't be returning to Saks Fifth Avenue ever again. read more

Terrible service. There is no one at any of the registers. When you finally do find someone to help you they're very rude.

The experience shipping on this day was AMAZING!! It started off a little iffy, as we were initially overlooked, but when Ellie came around to help us/me, it started to turn around. Ellie ended up be AMAZING at finding dresses that were flattering for my figure. She brought dresses I wouldn't have looked at myself that turned out to fit PHENOMENALLY! She was VERY attentive and helpful, and her disposition was delightful! I will look for her the next time I shop for sure! And the topper.....THE SHOE WHISPER HIMSELF......Duane, ladies this man is amazing! He will help you find the best pair of shoes for both style and comfortability. The tailor was even thorough when fitting me for my dress. read more

Saks Fifth Avenue - Dressing Room - Women's Clothing Near Me - Costa Mesa, California

The store opened their doors five minutes late. I don't think that's professional especially when you have waiting customers who don't have time to waste. Online order returns must be processed upstairs and there's always long lines and the service in that department is not kind or courteous. Saks is still my favorite store but I really feel strongly that these issues need to be addressed. read more

Manager is so nice and treated me like a human being . I am in here looking at evening gowns and enjoying the nice jackets they have available, some are quite decent considering the names on the racks and anyways it's been nice ! Day 1 visit The merch is cute but they are being mean, as I step inside the door they're fake cheering, the associates and male associate wearing huge BC boot camp glasses and another male fake-laughing from across the store .. It's embarrassing to me and them . Then the lady dares me to spend 1000 and put me in terrible state of mind as they follow me around the store and told me maybe I stole something before somewhere else ? Wow but the manager was so nice to me and thank god this euro lady isn't here today blocking me from touching the purses and shopping read more

Saks Fifth Avenue - Women's Clothing Near Me - Costa Mesa, California

Miserable sales associates and managers. New policy of not allowing any AMEX returns for exchange or in store credit. Only refunds and they will fight you until the end. Unhelpful, miserable humans. The death of retail as we know it. read more

Long queue to return things on Tues 1:30 pm. Only one person. Managed didn't try to shift other staff over read more

Saks Fifth Avenue - Long queue to return things on Tues 1:30 pm. Only one person. Managed didn't try to shift other staff over - Women's Clothing Near Me - Costa Mesa, California

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I frequent this location and today was the first time I was uncomfortable. I approached Dianne in the women's department and shared that I'd like to complete an exchange with two pants I was holding. We exchanged unpleasantries to where I even asked if someone else was available to help. No one was, so we were stuck with each other. I will continue going to Saks, as I love the store and have been given great service all the times before. But I no longer wish to visit the women's department in an effort to avoid this lady. read more

I wish I could give 0 star! Very disappointed! I purchased a pair of heels for my wedding. I was kinda in a rush since the wedding is next month but I still cannot find one that I like. I waited for a week for it to come, but you guys sent me a completely different one, and the one that I ordered was sold out I couldn't purchase it again. I talked to the customer service, one of the guy said he already left a note and I should be good to do the return. Then I went to the store in South Coast Plaza to do the return. As I approached to the front desk a lady stared at me and said "Do you see people in front of you?" while she could've said "The line is on your left". Then as she doing the return, she asked if I got the wrong item, I said yes. She said the policy has changed and I have to call the customer service to get a case number, or I can send it directly back to them. The lady on the phone was really nice tho, she made it fast and gave me my case number, then I went back to the lady at the store. She asked me for the order number and the case number, I showed it to her, then she raised her voice at me: "Could you just read it to me!" like it's my responsibility ?!? Is that how I should be treated? I spent money then gotta take my time drove all the way to the store to fix the mistake that I did not make, and that's how she treated me? Saks 5th has many quality items with good prices but I will never want to shop here again!!! read more

Saks Fifth Avenue - Women's Clothing Near Me - Costa Mesa, California

Came here 06/25/2022. Needed to use my Amex credit so I swung by the end of June. I was shopping at the fragrance section for a new cologne and picked up a Montblanc Explorer and Clive Christian 1872. The two ladies who were helping me were perky and made great conversation, I had a fun time! read more

Saks Fifth Avenue - 06/25/2022 Clive Christian 1872 - Women's Clothing Near Me - Costa Mesa, California

Beautiful quality, and excellent customer service. I've never been disappointed or surprised with anything I've ordered.

I have never used social media to complain, but my recent experience at Saks Fifth Avenue in Costa Mesa, CA, was astonishing. I purchased expensive shoes from Saks.com for my wife. Soon after, she was diagnosed with a thyroid tumor, and the shoes sat unused. When she finally wore them, the heel broke. Despite the shoes being barely used, customer service directed me to a store for a return, but the nearest one was 100 miles away. After driving from San Diego to Orange County, the returns department wouldn't help since the purchase was online. The store manager and customer service both cited a strict 30-day return policy, which was never mentioned earlier. Knowing my story, they were unwilling to assist, leaving me frustrated after wasting a day and driving 200+ miles. Here is where I put my CEO hat on. My company has been in the ultra competitive space of janitorial services for over 55 years. I understand the importance of customer satisfaction. A dissatisfied customer can tell 20 people or more about a negative experience, and it's crucial to handle such situations with empathy and problem-solving. Had I been in the manager's shoes, I would have handled this situation differently. Instead I left to tell 20+ people. read more

Saks Fifth Avenue - Women's Clothing Near Me - Costa Mesa, California

I mainly live in the beauty section when I shop here so this review is aimed towards that area. I love the Chanel and Dior counter because they're super friendly and helpful but the other associates here are fairly aggressive in their approach. I've been here on many occasions shopping with or for my fiancé and I always get followed around lol I just want to shop in peace sometimes. Let me tell you though, the Dior counter is amazing and what keeps up this reviews stars they helped me fiancé find multiple lipstick colors and products that fit her style exactly. read more

Be aware! Saks Fifth Avenue sells fake Moncler Jacket. When your order comes from TN warehouse, make sure you get authentic goods. Long story short. Four pieces of the same style and color appear in four different ways，is it funny? Guess what, if you dare to return all these shiiiii....t,they will call the police and claim you are the one who is trying to take advantage of returning fake stuff. They will never admit to selling fakes. My understanding, they gonna keeping selling fakes and cheat! The staffs and AP (security) are rude at this store. Don't shop at such garbage store! read more

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I walked right in, parking was convenient, and I spotted designer shoes on sale rack right next to the door and cash register followed up by an amazing retail associate who helped me! I could not pass the deal by to buy off white & I seen Versace at a discount. I applied for a credit card too but they needed more info so I went ahead and bought anyway. I also browsed and seen what else I wanted to buy. Nice store really nice staff. read more

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Super bad customer services. One employee completely ignored client's presence by mocking client in front of another employee. Then, the other employee involved started lecture what a client can and can not buy. Spoke to the supervisor, Jessica and She said she would take appropriate action because those employees were under her watch. Her subordinates were completely out of control. Found out was tough to find a complaint against any employees there at the store. I will contact their human resources manager to file a complaint. read more

Visited this store today & wish I hadn't... This location needs a serious overhaul, the interior is very outdated & looks to be last updated in 2002... Older crowd & older associates, very slim selection on the sales floor for men's department. Basic styles for expensive prices not much of a great buy. Even the Old Navy across the street is way more vibrant & worthy of visiting. read more

I came to return a pair of unused and stained Mikael Kors pants but the manager wouldn't give me credit for the paints since I had removed the tags. I don't like to post reviews but this got me upset. I purchased the pants last week and I couldn't see the stains inside the store. I never used them. Only when I was in front of natural light and ready to wear them I could see all the green stains. It's not great business when they don't take care of their own clients. I wouldn't t recommend this business to anyone. read more

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Beware! Terrible customer service and returned policy. Bought chocolate item online. They shipped wrong item. I called to inform them. Was put on hold for 1 hr. After 1 hr they say they will contact me via email. Got an email after 2 weeks saying they won't refund me . Can you believed it . They sent me a wrong item that's worth $30 and the right item was $100 and they won't even give me my item nor refund me the purchased . Called American Express and they handled it within 2 mins ! read more

If I had a chance to, I would put zero. My sister had ordered nice top-bottom set along with nice shoes online. Unfortunately they didnt fit me. I went to the store to exchange it, they simply told me that "it is a store policy, anything ordered online, must be returned to original payment method. You cannot exchange it, you cannot get a store exchange card." It happened at the saks.com return desk, an asian lady in her late 40s early 50s, refused to identify herself by name. I asked for manager, the manager came, said exact same thing. And again, I asked her name so I can call the saks.com or headquarters to file complaint, both refused to give their names. The items were within their time for return or exchange, with receipt/order number. read more

Impossible to talk to anybody at the stores will never shop there. I was trying to place an order for a few designers things and could not reach anybody but the office that keeps coming up is the main office with no ability to be able to talk to anybody at the sack store read more