I go here as it is very convenient because of the available parking on nearby streets...and you can kind of use the parking lot from their neighbors, Fuloon restaurant. You're not supposed to, but there are usually plenty of spaces.
I would give the food 2.5 stars. I've definitely had better pho. A Vietnamese friend did say that he doesn't like the pho there and it's nothing like authentic pho.
I'd have to give 1 star for everything else. The service is mediocre. The servers only do three things, take an order, bring out food and collect the cash. Out of the 6-7 years that I've been going to this place, I've only had a waitress ask me once how the food was during the meal. And they never refill the tea or water without asking. At first, I thought it was a cultural thing on the minimal service thing, but it's not the case at other Vietnamese restaurants.
As I've said earlier, I've been going to this place for about 7 years now and the food portions have been increasingly smaller and smaller every time I go. I always order the XL bowl of pho. They definitely put less noodles in there now. As for the meat, when the restaurant opened, they had 4 thin slices of beef, now it's down to two. They use to have a little bit of tripe and fresh cut onions on top. There is none now.
Two of the last 3 times, they didn't have any tendons in the pho. They use to only give 1, so it's easy keep count. I complained, but I only realize the lack of tendon towards the end of the meal. It would have been weird for them to just bring out 1 piece of tendon that's half the size of a Post-It note. The XL bowl has deteriorated into a small bowl from 4 years ago. I use to be pants button popping full after a XL bowl. Now, I'm still hungry. To make it worse, I've lost weight and my appetite has gone down, so I don't eat as much as before to get me full.
For takeout, beware. They tack on a 75 cent surcharge for each takeout item. For the two containers, a bag, a napkin and disposable chopsticks, they are making a profit. The total cost of the takeout material is like 35 cents. Kinda of cheap to do that. I don't know any other restaurant that charges more for takeout. Even then they are cheap with the items. I remember walking in one time to pick up some takeout and the waitress had a conversation with a male manager. She said that she might have forgotten to put napkins in the bag. The manager said that it's takeout, so they should have napkins at home and don't put it in. You can see he was annoyed that she even wanted to put napkins in there. That was my order. How much does a napkin cost? read more