Reply post Here's a…read morestronger, professional response that includes that point while keeping the focus on the facts: Thank you for your response. However, there are several statements in your reply that are not accurate. I did not approve the final gel color. After I was told the salon did not have the exact shade from my reference photo, an employee selected what he said was the closest match. As soon as the polish was applied, I immediately said it looked purple/pink, not the bright pink I had requested. I was repeatedly told that it was "pink," despite my concerns that it did not resemble the color I came in for. I made a phone call because I genuinely wanted a second opinion to make sure I wasn't imagining the difference. After confirming that the color was not what I wanted, I decided I no longer wanted the polish. That decision was based on the final result, not because I suddenly "changed my mind." It's also unfair to suggest that your shop closing during my appointment was somehow my responsibility. Before coming in, I called and let the salon know I was on my way. Whoever answered the phone told me that was perfectly fine. If there wasn't enough time to complete the service without it extending past closing, the appointment should not have been accepted. I should not be made to feel rushed or pressured because the service continued after business hours. I also felt pressured to pay for a service I was unhappy with before my concerns were fully addressed. While I appreciate that the gel polish was eventually removed, that does not change my experience. My review reflects how I was treated as a paying customer, and I stand by it. This version is assertive without being insulting, and it addresses the main factual points you want to correct.

I finally found a regular place to get my nails done in the area after searching for a while. I…read morehad a tap gel nail today with Brian. He's great and really paid attention to detail. This place looks very clean and Their price is reasonable as well.

I just visited Rock & Polish with my oldest child and had a wonderful experience. I received a gel…read morepedicure from Thuong, and my child enjoyed a Little Miss manicure and pedicure from Tina. Both technicians were kind, attentive, and did an excellent job--the results look fantastic. I had originally booked with Tiffany, but noticed she often tends to work with male clients. I always tip appropriately based on the cost of the service and the quality provided. Moving forward, we will be booking directly with Thuong and Tina, as we were very happy with their work. Overall, we had a very positive visit and would happily return.

I booked a gel rehab and pedi on their partner site (Mind Body) and within MINUTES of booking, I…read morecancelled. (I had realized the last time I did a gel rehab here it was poorly done and decided to go somewhere else). Despite being well within their cancellation period, I still have not received a refund. I filed a dispute with my credit card company and that has been dragged out for weeks. Absolutely insane that I wasn't refunded immediately and now have to put time into fighting for $71.

What a wonderful experience! My mini wanted her nails done for her birthday, and The Lounge Nail…read moreSpa made it extra special. The staff was kind, patient, and did an amazing job on both of our nails. Her bright birthday nail design turned out absolutely adorable, and she couldn't stop smiling and showing them off. The salon itself was beautiful, clean, and relaxing. The pedicure chairs were comfortable, and the atmosphere felt calm and welcoming. One thing I noticed was how happy all of the clients seemed. Everyone looked relaxed, satisfied, and genuinely enjoying their visit. My manicure and pedicure turned out beautifully, and my hands and feet feel refreshed and look great. This was the perfect birthday treat, and we'll definitely be back. Highly recommend for anyone looking for excellent service, a relaxing atmosphere, and beautiful results!

Service was super friendly at this location. The gal who did the pedicure did a buff that last- no…read morejoke, 4 weeks!!! I'm not as big a fan of manicures but like to do the service as a pair. The quality for a guys manicure wasn't something I'd go back for- the pedicure, absolutely. Vibe was chill, I came after work during the week and was seen immediately. Everyone was friendly. Try them out and see if you like them.

This nail salon experience was recommended by a neighbor and was so lovely!…read more Last Saturday I walked over. The salon was busy but clean, neat, and setup nicely. The staff also greeted me in a friendly manner. Although a longer experience since I didn't have an appointment, both my manicure and pedicure experience were great. One staff member did my pedicure as I relaxed in a massage chair. She was very detail oriented and took her time to ensure perfection. Another staff member took the same approach when it was time to do my manicure. Other customers struck up conversation too. Reasonably priced, this salon experience is unmatched in this neighborhood or nearby.

Sally is truly the best. My most recent manicure with her was so well executed and I have received…read moreso many compliments that I just had to post pictures and leave another five star review for her and her business!!!! My nails looks even better than the inspo photos!!

Came as a walk-in with my mom on Christmas Eve wanting last minute cute nails for the holidays. The…read morespot itself looked like a typical old nail salon. Smelled like really strong nail polish and acetone. Not the nicest looking, but i wasn't gonna judge a book from its cover. They told us it would be 20-30 minute wait, but we ended up getting a spot in less than 20. I gave some inspo pics of what I wanted and Nini did such a great job! She was very thorough on cleaning around and shaping my nails, and also did well on the design. I liked that they had the UV light on both left and right sides of the table so both hands can set in. Very efficient! It came out to be $70 (without tip) for both my mom's and my set. Both gel too so it was pretty worth it imo

I had an unpleasant experience at this nail salon today. When I arrived, I asked the front desk if…read moreI could get a pedicure. There were two technicians available -- a gentleman and an older lady. I've been serviced by both before, and I prefer the gentleman because he's more gentle, while the older lady accidentally cut my toe in the past. I told the front desk that I would like to wait for the gentleman to finish his current client so I could be serviced by him. I waited for about an hour, and then I noticed the front desk lady speaking to the staff in another language. Shortly after, the gentleman finished with his client and then left the salon. The older lady then gestured for me to take a seat, but I explained again that I was waiting for the gentleman. The front desk lady told me that he had gone home and that if I didn't want to be serviced by the older lady, I would not be serviced at all. I politely declined, thanked them, and left. This was by far one of the most unprofessional and disappointing experiences I've had at a nail salon. The lack of communication and courtesy from the front desk was unacceptable. I will not be returning.

Service: very attentive once they had all their staff come in. At first there was one tech working…read moreon both me and my friend simultaneously. Atmosphere: relaxed. Overall experience: we had a very good experience. We just walked down the street and saw this salon open. And they were able to take us right away and they did a great job! Notes: I think in general you should call ahead to schedule. We walked in right at opening and they happened to be free.

"Elegant Nails" MORE LIKE HORRENDOUS NAILS ! I'm so disappointed in the monstrousity these women…read moretried to call nails. I left with lumpy nails worse than my acne and the most crooked toes ! They look like they are playing Bop It. Come here if you want to be violated to the max.

They are all great in here. Great work and so accommodating. Ann does my mani/pedi but I've also…read moregone to the other women and all are great!

I like to get full set acrylics when I can and I've been to many places in Oakland and Alameda…read morewhere I'm just so disappointed at the quality of work. I wanted a regular nail tech who knows what she's doing; not timid with application or cleaning up cuticles, asks and checks in with you as you go, makes sure it's what you want, knowledgeable about color choices. And I also wanted somewhere in Oakland to support local. I finally found this place and the whole place is a lovely vibe! Right in the heart of Downtown, these ladies know how to run business here in Oakland and make you feel safe. So many regulars come in which means you know they'll treat you well and they have hospitality down in comparison to other shops I've been to. I bring my 15yr old daughter here sometimes. Q is my girl! She does quality work consistently! And I'm so glad to be her regular. They're all good nails techs. And A LOT of folks come in for eyebrows! I highly recommend this place if you're looking for a genuine Town vibes nail shop!

My daughter wanted to get a manicure for her birthday. Wish I had gotten the name of her manicurist…read morebecause she did an amazing job. My daughter's nails were short, so we weren't sure how they would pull off a nice manicure. But they did! From the color, length and design, everything was absolutely perfect. Thank you for making my daughter's birthday extra special with your care and attention to detail.

Must make reservations! Close to work. I come here for basic mani or pedi with polish or gel. They…read morearen't big at nail art. Nice staff. Street parking is tough! Small staff so they can't handle many customers at a time. I like how they have little fans to make sure your toe nails are dry.