Called this company for a quote on my leaking roof. Was spoken to very rudely by a man who told me…read morethat his time was "too valuable" to come out, because he believes most customers who call this time of year are dealing with ice jams, not truly leaking roofs. He wouldn't even look at my roof without charging me. His time may be valuable, but so is my hard earned cash, which his company clearly did not want. Happy to take my business elsewhere and not give thousands of dollars to someone who speaks so rudely to a potential customer.

I recently had a tear off and roof replacement completed by Dalex Roofing. They also replaced some…read moregutters that were always overflowing with wider ones for greater carrying capacity. Igor, the project manager, was very flexible and easy to work with. Their price was competitive. Dalex uses high end roofing material, this was a big plus for me. And, it looks fantastic. Cleanup was really impressive, virtually nothing left behind! Would definitely recommend Dalex.

Unprofessional, unresponsive, overpriced, rude, and dismissive during a warranty repair. If you…read morevalue your time, money, or sanity, use someone else. My experience with this company was extremely disappointing because I was dealing with a warranty repair, not an optional new service call. That should have made the process straightforward. Instead, the experience felt like avoidance, defensiveness, and poor customer service. When a business provides a warranty, that warranty should mean something. It is not just language used to close a sale. It is a commitment that if something goes wrong during the covered period, the business will take the issue seriously, inspect the problem in good faith, communicate professionally, and make a reasonable effort to resolve it. Rather than being helpful or responsive, they were rude and dismissive. The tone was not that of a company trying to stand behind its work or honor its obligations. It felt like they were looking for reasons to brush off the issue, minimize the concern, and avoid responsibility. That is especially frustrating when the customer has already paid and is only asking the business to address a covered problem. The communication was poor, the attitude was unprofessional, and the handling of the warranty issue was unacceptable. A warranty repair should not require the customer to chase the business, argue to be taken seriously, or tolerate dismissive treatment. If a customer reports a problem, the response should be prompt and respectful. Instead, this experience made it seem like customer service ended once payment was received. Problems can happen with any job. What matters is how the business responds. A reputable company addresses warranty issues directly, communicates clearly, and treats the customer with basic respect. Based on my experience, I would not use them again and would not recommend them. Save yourself the frustration and hire someone else.

I needed a roof done for my house in WNY and Black Rock Roofing came highly recommended. I reached…read moreout for at least two other quotes, and while the other quotes were competitive what made Black Rock stand out was Joe's continued persistence and communication. The quotes were all very similar. The biggest unknown with this particular roof was the damaged plywood underneath. Communication was clear that the quote included 5 sheets of plywood and anything above that would cost more. Well, unfortunately - we did indeed have to have more than those 5 sheets and they came in at a hefty $85/sheet. A bit more than some of the other quotes received. All in all, I paid about $900 more than initially quoted, but the communication throughout the process was good and the quality of workmanship seems great. Hopefully won't have to do this again soon. Also, I live in California so being able to manage this process remotely was amazing and thus a vendor with great communication was much needed. Thank you to the staff at Black Rock Roofing! Hope I won't have to call you again anytime soon ;)

Great company and employees. Adam was the representative that came to our house and give us a…read morequote. Very friendly, knowledgeable and not pushy, which is super important. We gave him a deposit and he let us know approximately when the job would start. The crew showed up on time and immediately went to work. Nick, delegated his crew and I honestly don't think they took a break till lunch! Super hardworking crew. They cleaned up and very respectful of our property. I would give 10 (ten) stars if I could. Thanks guy's, Paul and Barb Ensminger. P.S. One more thing, if you're having new Siding put on, PLEASE take your pictures and anything else you have on your walls down. I wish I had known that ahead of time. I had a casualty, a figurine my Grandson bought me from Santa's Secret Shop fell and shattered. It didn't cost much, but he was in First Grade when he bought it and now he's 32. It's just sad.

Very disappointing. Said they were coming and didn't without letting me know. Added costs without…read moreasking. Drove a roofing nail through my ceiling. Waited until the roof was done to say the gutter job would be weeks later, leaving me with no gutters. And takes no responsibility for any of it.

Mitchell and his crew made gettng a roof repair a pleasant experience. He was on the roof with the…read morecrew and the foreman to make certain that everything done with precision. This was a small job for his team, but he was timely with his quote, communication, service, and invoicing. I reccomend Buffalo Roofing to anyone that wants to deal with a family owned business that is competivley priced, does quality work, and provide a superior value in roofing.

I recently contacted Buffalo Roofing as I was in need of a new roof..I filled out the "Contact Us"…read moresection on their website and the very next day Tyler responded and came out for estimate within 2 days..and by that evening I had three estimates for different roofing jobs....I did hire them..the guys were here very early as I live in Dunkirk..worked straight through for two days..did a very nice job and were very nice gentlemen as well and very professional.......Tyler responds to all calls or e-mails in a timely manner and is very flexible to customer needs Karen S.

If you're thinking of getting a new roof -- go with someone else!! This place has caused my home…read moreand family more trouble than our ancient garbage roof ever did. We were quoted for a new roof on our home in April 2025 and work began soon after. The workers had total disregard for our property. They stomped across our front garden, left their empty cans in our children's sandbox, and left nails just all over. They also smashed and snapped a huge limb off of our lilac bush (I watched them do this carelessly). They left extra pieces of roofing on the roof that blew off into the yard as well as a significant amount of nails on top of the roof of our porch. I understand the work can be messy, but this seemed outrageous. I was picking nails off our driveway for months afterward. The real issues started this winter. We live in Colden, NY and are used to harsh winters with an old roof. However, you'd think after almost $30k for a brand new roof you wouldn't have to worry about leaking/ insane ice issues on it. We have had leaking in the past that we were told would be remedied with the new roof. Instead, the leaking has been significantly worse this year causing more damage through our walls and ceilings. The first time they sent a repairman out to address the issue I was not asked if we were home or if they could come on the property. They called and told me (again, not asked) they'd be at our house in 20 minutes. While I appreciate the quick response, I am a SAHM with two littles and really did not feel comfortable receiving a call that someone would be coming into my home while I was home by myself. In addition to this, they gave the repairman the wrong address and he ended up stuck in my neighbor's driveway which was completely torn up when they pulled him out. The repairman did nothing but take photos of the house and shrug. He told me he couldn't do anything because the amount of ice on the roof would further damage it. The second time this happened, he took a ladder up to look at the issue and told us it was because of the siding. Our siding is old, however we are not convinced the siding is the issue. He found more pieces of roof that'd blown off in our yard and told us he was going to leave to reshape them and come back later that day to reattach them. He never came back, and we never heard from anyone again.

I had a roof put in 3 years ago, yesterday William came out after I called and stated I noticed…read morewater. He inspected inside and outside noticing there was a crack in my chimney. He repaired (sealed it) right on the spot. This place has great customer service and take pride in their work. Thank you Willaim for being so kind and informative!

They damaged our brand new shrubs on the front of the house after being told be careful around…read morethem. When asked if they would replace them they said read your contract. No coverage. Also didn't put the heat race back up after replacing a section of gutter.

Buffalo's Best Roofing review by Mary Corio…read more On Monday, October 20th, 2025 - I was abruptly awoken to the pinging of water drops bouncing off the pots and pans in my living room. They were there for issues I had been having when it rained, and on this particular morning, I hadn't seen it was raining - but I heard! I thought someone was breaking in, but it was the damn roof again!! Raining in my living room - not good! I was crying as much as it was dripping! I was getting more and more frustrated, had many people coming to help and give me prices, but as the old saying goes: "Action speaks louder than words", and they just never really followed through or showed up. I was desperate. It just so happened, by some random stroke of luck, I had scheduled an appointment that very morning with Joe White, salesman for Buffalo's Best. I was simply curious about them. Joe came in to see exactly what and where my issue was and knew it needed to be fixed sooner than later. Everyone told me to get more estimates on the job, but I felt Joe's price was fair for what I needed and the reviews I read were encouraging. Joe gave me hope and I trusted him, and so I said "Let's please just Git-R-Done" .... On Monday, October 27th, an amazing 'team' showed up, under the supervision of Domenic D'Angelo, and worked diligently from 8 AM to 5:30 PM. I needed a complete roof tear off and reinstallation. I was certain there was no way it could be done so quickly, but it was almost like magic! By dinner time, I had a beautiful new roof, everything was cleaned up and put back nicely, and to anyone who wasn't around on my street that day - they would never have known so much activity had taken place here. I was and still am in awe! The peace of mind alone is priceless. I cannot put a price tag on the feeling of security, after decades upon decades, that my roof is intact and leaks are a thing of the past, at least for the duration of my lifetime. I have a warranty transferable when I sell my house, and the assurance that if there are any problems whatsoever, Buffalo's Best Roofing will come to my aid and assistance immediately. It's not like doing business with a business, it's like making a new friend who I can trust and build a lasting relationship with. It all started with a new roof! I'm so appreciative to Buffalo's Best Roofing that I'm definitely going to get prices for new windows and doors come spring. Why not? Any company that treats their customers with such dignity and respect - from the office staff to the field laborers - has my repeated business. I will encourage all of my friends who need work done to call 'my friends' at Buffalo's Best! They have earned their title and I am forever thankful that I found them!!! Don't nickel and dime with band aid remedies - bite the bullet like I did and put a new brain on your home.... You deserve it and so does your house! Buffalo's Best - I am forever grateful to have found you! To all the staff who came to my aid and did a fast and expert job on my home - best wishes for a Happy Holiday Season 2025 and continued success and blessings in 2026. Sincerely yours, Mary Corio Town of Niagara, New York

I have Hal and the HomeTeck team out to do a few pieces of work: Garage roof, new gutters on house…read moreand garage, replacement of fascia and what not around the house, and installing gutter guards. The team is always professional, the work has always been quality, and they were extremely fair with their pricing. I have zero issue giving these folks a five star review and recommending their work whenever I see people ask.

I had some siding damage from strong winds, and Bob and Bob from HomeTeck came out to fix it. Not…read moreonly did they repair the obvious damage, but they also noticed an issue on the other side of my house that I hadn't even seen and fixed that as well. They were professional, kind, and did a perfect job on both areas. I'm very happy with their work--such a great team duo!

My experience hasn't been the best…read more The first issue is a roof leak that started 2 months ago. Amherst didn't offer a temp solution and it took them two months to replace. Part of the delay was definitely weather (thankfully the leak was minor), but there was poor communication through that process requiring multiple follow ups on my end so I could have an understanding of progress. The initial estimated time had been 3 weeks (seemed optimistic to me). Two months is obviously a bit of a difference and more than I was expecting, even with weather. Holidays probably came into play, but no communication. Promised communications didn't happen, consistently. I have sympathy due to the weather but the lack of a communication/follow up on promises is a negative mark. Estimate: onsite estimate service was friendly, helpful, and solution oriented. This won me over vs other companies that were "do the minimum" and some just knocked and then left without talking with one that even failed to send an estimate. Pricing was similar to the competitors that responded and sent me a quote. Amherst was only a couple hundred higher. I was willing to pay slightly more based on the positive estimate experience and reviews, but I question the wisdom of that now. Onsite: One of the workers peed on the snow in my back yard. I don't know why they didn't ask for the bathroom, but dude... gross. Don't worry, I didn't photograph. I know people gotta go, been there, but I have a bathroom. Also, my garage door was slightly opened about 6"(currently it's busted because a cable jumped the spool and so it requires work to open and gets stuck unless you work it). It's been closed for days waiting for a warmer/dryer period for me to spend a couple of hours attempting to fix. This makes me suspect the worker who peed in my yard also attempted to access my garage, but my camera didn't capture it so I'm uncertain. Not sure why else it'd be open on the day they did work. It was closed before. Thankfully opening all the way would have made a huge screeching racket, so while I haven't checked I suspect nothing was stolen. They needed a spot for a large dumpster placed in my driveway and cars to be removed. Just heads up that they'll want a dumpster as close to the roof as possible. Colors were slightly different from initial conversations (trim was supposed to be black (based on remembered verbal conversation) but were white. Roof tiles were green and the fact they were a very different green wasn't brought up until installation day. I appreciated it being pointed out but I was a little annoyed it wasn't mentioned on the front end. Cleanup: I didn't understand why reviewers posted about the "good cleanup" jobs of contractors. Oh boy do I understand now. We found 16 nails in our drive way in just five minutes of looking in a 10'x10' space. (Checking this morning: Our deck has nails and in our neighbors driveway I found 4 nails.) Thankfully we still had daylight to check our driveway before parking our cars as I'm pretty sure we'd have lost at least one tire. I'm extremely unhappy about this as magnets exist and can be used to sweep for nails or metal detectors can be used. Those methods would both be cheaper than me replacing my tires and I'd absolutely be looking for reimbursement. Also nails on my wife's office front steps that she didn't notice last night but were twisted and could have caused harm. Her reaction is significantly less calm than my post might indicate as she STRONGLY vented her feelings about it. Thanks Amherst. I had been two stars, but that dropped it to one. Photos: I was promised photos of work done, but they haven't been sent as of this review. The job itself? Ask me in ten to 30 years I guess. I mean, a roof lasting is sort of the bare minimum of expectations. What sucks is that this had seemed the BEST of the contractors I received quotes from and based on Reddit reviews. I've only had a couple positive experiences with Buffalo contractors and I'm not sure if this is a sign of the times or specific to Buffalo. Before COVID when I lived in other states/cities my experiences were significantly better with contractors. Now it feels like there's a bare minimum level of care to do a job well. Paying a little more doesn't seem to have gotten me a little more. Will I use again? Right now that feels unlikely but the other vendors seemed like they would be equally bad so I'd probably check Reddit/yelp for the most recent reviews as things change. At least, in theory, I have a lifetime warranty.

Incredibly professional and very helpful! I didn't go through w their services because I was…read morerepairing a gutter that fell. Definitely will keep them in mind for the future. Incredibly kind and straightforward