We had Buffalo Roofing complete a tear off / new wood, fascia, soffit, shingles, gutters and…read moresiding completed in March 2023. No small job as seen by picture. After the storm January 2024 with 8 foot dropping in the greater West Seneca area. A week later with the melt we discovered a few of gutters had pulled away and a couple of wind driven siding needs. I contacted Mitchell and spoke with Faith in the office on Monday Jan 29, to be told someone would get back top me in the next couple of days. Wednesday Jan 31, 4:45pm I get a phone call from Mike Buffalo Roofing, could they stop in a few minutes as they had just finished a job close to me. 10 minutes later 3 trucks, 1 trailer & 6 men arrive and correct the damage. They did not have enough gutter hangers to complete the job and said someone would be back sometime in the week to finish up. Thursday Feb 1, literally at 8 am a Buffalo roofing truck pulls into the yard. 2 men are up on the roof before I can coat up and make my way outside, finishing the extra hangers. I could not be more pleased! Great service! Terrific follow through! Not what you hear about most roofing companies! Many thanks.

Had fascia replaced after wind storm. They did a great job, would use again! The estimate and…read moreactual work was done in a timely manner!

We can not say enough about how pleased we are with the results of the work that you folks did…read morelast week. A new roof, with a new skylight, done in one day and it looks just great. New gutters and covers the next day. When you folks arrived and started working the intensity of the work made it look like someone had kicked an anthill open. Everything perfectly done in a short time at a very fair price. What we say here cannot really express how satisfied we are .. Thank you.

I did not have any service done but my neighbor did. The roof looks good. My complaint is the…read moreexcessive noise created by loud workers and blasting music. Workers should show common courtesy to surrounding neighbors.

Unprofessional, unresponsive, overpriced, rude, and dismissive during a warranty repair. If you…read morevalue your time, money, or sanity, use someone else. My experience with this company was extremely disappointing because I was dealing with a warranty repair, not an optional new service call. That should have made the process straightforward. Instead, the experience felt like avoidance, defensiveness, and poor customer service. When a business provides a warranty, that warranty should mean something. It is not just language used to close a sale. It is a commitment that if something goes wrong during the covered period, the business will take the issue seriously, inspect the problem in good faith, communicate professionally, and make a reasonable effort to resolve it. Rather than being helpful or responsive, they were rude and dismissive. The tone was not that of a company trying to stand behind its work or honor its obligations. It felt like they were looking for reasons to brush off the issue, minimize the concern, and avoid responsibility. That is especially frustrating when the customer has already paid and is only asking the business to address a covered problem. The communication was poor, the attitude was unprofessional, and the handling of the warranty issue was unacceptable. A warranty repair should not require the customer to chase the business, argue to be taken seriously, or tolerate dismissive treatment. If a customer reports a problem, the response should be prompt and respectful. Instead, this experience made it seem like customer service ended once payment was received. Problems can happen with any job. What matters is how the business responds. A reputable company addresses warranty issues directly, communicates clearly, and treats the customer with basic respect. Based on my experience, I would not use them again and would not recommend them. Save yourself the frustration and hire someone else.

I needed a roof done for my house in WNY and Black Rock Roofing came highly recommended. I reached…read moreout for at least two other quotes, and while the other quotes were competitive what made Black Rock stand out was Joe's continued persistence and communication. The quotes were all very similar. The biggest unknown with this particular roof was the damaged plywood underneath. Communication was clear that the quote included 5 sheets of plywood and anything above that would cost more. Well, unfortunately - we did indeed have to have more than those 5 sheets and they came in at a hefty $85/sheet. A bit more than some of the other quotes received. All in all, I paid about $900 more than initially quoted, but the communication throughout the process was good and the quality of workmanship seems great. Hopefully won't have to do this again soon. Also, I live in California so being able to manage this process remotely was amazing and thus a vendor with great communication was much needed. Thank you to the staff at Black Rock Roofing! Hope I won't have to call you again anytime soon ;)

We recently had our addition roof completed by Home Improvement Center, and we couldn't be happier…read morewith the entire experience. From start to finish, their team was professional, reliable, and incredibly detail-oriented. The crew showed up on time each day, worked efficiently, and kept the work area clean and organized throughout the project. The quality of the roofing work is outstanding--it blends seamlessly with the rest of our home and looks fantastic. You can really tell they take pride in their craftsmanship. Everything was completed on schedule, and there were no surprises along the way. If you're looking for a trustworthy company that delivers excellent results, I highly recommend Home Improvement Center. We will definitely be using them again for future projects! Thank you !

i would highly recommend Home Improvement for roofing and siding. I had Josh come out for a quote…read more(one of 5 that i got) they were not the cheapest nor were they the most expensive. Josh was knowledgeable and pleasant. He was also the only one to point out to me the 2 layers of siding on my home (there was old wood shake under the existing vinyl). I liked everything about the way he did business, so I went with them. The roofing was done in 1 day and the team of 13 guys he had was efficient clean and very pleasant. A Lead showed up for the delivery of the roofing to make sure it was properly placed to protect my driveway. The team that came to do the siding was just as good. They all seemed very happy to be at their jobs and just did a fantastic job. I had all the windows and doors rewrapped and had all new gutters. My wife and I couldn't be happier.

A human being actually answered the phone. Andre patiently answered my many questions. They came…read moreout the same day to perform the service needed ( ice dam removal) Price was reasonable. He was friendly and professional. Would highly recommend!

Called on a Saturday, the Dynamic Duo showed up on Monday. They evaluated the situation and…read morediscussed options with me. I was impressed by their honesty and punctuality. I live out in rural Niagara County, they did NOT try to upcharge me for the drive out. Instead, they got to work immediately and fixed my roof leak. They even cleaned out a gutter for me. Hire these guys! You won't be disappointed.

Very responsive to my roof issues. They worked in the freezing cold to replace my very problematic…read moreroof. Even though my job was paid for through a county grant, and funds were limited, they put their heads together and made it happen. They were totally awesome and I am very appreciative. Great company!

Super happy with this company. They did our roof over two years ago and everything has held up…read moregreat. Recently a strong wind damaged one of our gutters, so I reached out and they came out very quickly to fix it. No hassle at all. It's really nice to work with a company that still takes care of you years after the job is done. Highly recommend.

During this recent cold snap, we ended up with a serious ice dam that started leaking into our…read morekitchen. It was incredibly stressful, especially after another company had already been out and didn't resolve the issue - the leak came back the very next day. Kris and his team were a completely different experience. They fully removed the ice buildup instead of just breaking at the edges, and the problem was actually fixed. Professional, efficient, honest, and more than fairly priced. I'm very grateful for their work and wouldn't hesitate to call them again.

These folks were top notch from start to finish! From the…read moreinitial estimate until final clean up they were a pleasure to deal with. I have recommended them to several friends and all of them were very pleased with them! They are a busy company so I did have to wait about six weeks for my installation but they were worth the wait!

Aerial Roofing did our roof in December 2021. They took about 8 hours to do our 3050 sq ft roof…read more Everything was done in one day with a double sized crew in view of weather and time constraints (we were to travel). Not only did they do a fantastic job, they found an excellent company who removed and re-installed our 22 solar panels before the work was done and after the roof work. The work was done at a price point of about $16,700, which was less than half of what W C Rott quoted. Steve Eglin was absolutely incredible. Our roof looks terrific and is expected to hold up for decades. I recommend these guys highly. There is no reason to find any other company to do your roofing work if Aerial is available to do it for you.