I have NEVER in my life experienced such unpleasant, non-service and unprofessionalism.
I was visiting from out town and arrived around 11pm on Saturday night. I was looking forward to having a great night with great drinks and food. Unfortunately, that's not how my experience went at SAGE.
The restaurant was packed, all tables were occupied, but we were able to grab 2 seats at the bar. Once we sat down, the server/ bartender did not greeted us nor did they even acknowledge our presence. We initially gave them the benefit of the doubt that ok, maybe they are just really busy will get around to us.
We sat there at least 15 min and chatted. We browsed the menu and decided what we wanted, my date went to the restroom and everything and still no acknowledgement, greeting, or service.
Hmm, strange right? Especially because two people arrived after us, sat directly next to us at the bar and were greeted and service. Wow!
So we finally grab her attention to take our orders and she had the NASTIEST, nonchalant, poor attitude. For absolutely no reason. It was clear that she did not want to serve us for some strange reason??!
So I'm telling her my order, she never looks my direction or acknowledge my me. I ask my date if you think she heard me because she was completely disregarding me.
My date places an order she does the same thing- non acknowledgment, then just walks off. So we are totally confused?? Like did she get our order or what? We were so hungry and ready to eat and drink and enjoy our evening.
So, I go to the restroom and when I come back, my date has a drink but I don't. I see the server making drinks so I just assume mine is on the way. Haha absolutely not. It never arrived. She made drinks for all other customers except me. We also ordered 2 waters, she gave my date water and gave me nothing.
She continuously checked on the 2 ppl
Who arrived after us and served them with no problem but treated us as if we were invisible. Our food finally arrived. It was decent. We both ordered fries with our food but again only he got the fries so we shared them.
My date continued attempting to waive her down to try to get another water for me, inquire about my drink that I ordered, and the fries. No luck, she continued to ignore us and walk past us like we did not matter or exist. I have never seen anything like this before.
Another person was behind the bar, a male. We asked him for the water instead since we were unsuccessful with her. He finally brings the water and at this point I'm ready to leave.
We ask her for the check, she again completely ignored us so we asked the male server for the check. He reads off our order and I let him know that he needs to take off the alcoholic beverage because I never received it and the fries.
My date paid and we left. Terrible experience!! She should not be working on customer service because that was completely unnecessary and unacceptable.
I'm not sure if she is family or a girlfriend to the owner because my brother (who recommended this restaurant) reached out to the owners after I informed him of my poor experience and they pretty much made excuses that she had been working all day and they did not have any relief for her.
However, her attitude and treatment was only negative to me and my date, she was able to serve the party next to us with no problem but completely disregarded me and my date. We watched it all happen. So that excuse does not justify her poor service and treatment to us.
We went across the street to Local on Main Street and were instantly greeted and served upon arrival with the best service. So unfortunately, I will never step foot in SAGE again nor will I recommend it to anyone!
They need to do better with customer service and training the employees. It's sad because we wanted to support a black owned business but received the worst service ever. I will never come back. read more