I just moved in and had such an amazing experience, i had to write a review asap!…read more Before move: From the start Jenny has been great. She was really prompt and forthright when i contacted via craigslist about the room and would check in every few days (in a sweet and not annoying manner mind you) about my interest, how my moving process was going etc. She was transparent and genuine and i never felt like i was being misled or asking too many questions. She very much focused on my feeling safe and a right fit for the place and current roommates than trying to hustle me into a contract. As i would be moving site unseen from out of state, i really appreciated this. I've never had such a caring and hands-on landlord-tenant experience before this let alone before signing a contract and moving in! Moving in: this was a breeze AND since i was coming from out of state, Jenny offered to pick me up from the airport, take me to run errands all before signing my contract! When signing paperwork, she pro-rated my rent as i moved mid-month though i had said i would pay for the full month as a guarantee for my spot. She even fixed and lent me her new bike without my asking as she knew i wouldnt have any transportation moving here. Also there was a delay in my stuff being shipped and they lent me a sleeping bag and offered an air mattress. Also her daughter was sweet enough to offer showing me around Eugene and going to the store if i needed anything. All of this really shows you how much they care about their tenants and treat us all like family. If you have a problem, the expectation is to go to them and collectively find a solution. I can't wait to develop this relationship further! The place: it's even better than the pictures! Everything is brand new and in mint condition, house is well-maintained and they are closeby and on hand to come fix or lend you anything as needed. All of their properties are in a GREAT neighbourhood - this location is hard to beat. I really feel like I've moved into a community and warm environment - not just a place to store my things. I am incredibly happy with my decision and would give more stars if possible!

The property owners here really make you feel welcomed and at home! They are always willing to…read moreensure that whatever you need done for your home is done. Very friendly, very knowledgeable and highly known around the South Eugene area. Don't look anywhere else! (:

Wow! What a great company to work with! In 7 years Charlie Hansen has never failed us. We've gone…read morefrom an apartment to a good house to a great house with her expert guidance. Now we must move again, only because owners need to sell. We have no fear that Charlie will once again find the right, perfect place for us. R & R is caring, expeditious on repairs, have an online portal for payments, and I won't use anyone else!

R & R properties has been such a pleasure to rent from. Their property manager Charlie and her…read moreassistant Ricky are so very friendly, completely professional, and so prompt and attentive if there is a problem at my home. This company is in a class of their own! Absolute best experience I have EVER had a a renter!! Highly recommended!!!

After a long move(1400 miles and 2cats), the receptionist stayed late to give me keys! It saved me…read morefrom having to rent a place for the night. If all employees are like this gal, you must have an awesome crew! Thank you again for my late 'thank you' . I hope you get a bonus!!

Be wary! The advertised move in date was moved as they didn't have carpet installed. Their walk…read morethrough had 2 pages of issues and I added 2 more pages...and the work they said would be done before moved in was not. They wanted to come do all this after I moved in- nope. First thoughts was previous renters-lack of time...but it had been empty (as a seen by utility Bill) several months prior. Deposit refund was not received within timing of Oregon tenancy law and their excuse...check was in the mail. It was mailed on 30th day so no way it would be in hand by day 31 as law states. they also said they required professional sanitation before new tenants - no way as there were mouse turds, spider webs and dirt in the shower at my move in.

Terrible company. I was in a domestic violence situation which I made clear to them, and they still…read morekept my security deposit even though I A) Left the house spotless with no damages B) It is ILLEGAL to take a security deposit in this situation. There is a reason they only accept a money order or cash for the security deposit. Thieves. I will be taking legal action. Jim Straub - I will keep coming after what is due and what is right not only for me, but for all the other people you screwed over. This company messed with a tenant so bad she ended up going back to school to become a lawyer to protect people from crooks like you. Karma is real and it is coming.

I have never actually rented property from this property management although I have applied a few…read moretimes. Their reception is very nice, but I not had an ongoing landlord/rental relationship.

I was an add /delete on a lease that had been month to month for something like 2 years. I was…read morenever told that. .. I was told they were working on a new computer system by Tamara Lowden who works for CC and was one of my housemates and that the current lease ended in August I never received a copy of the lease. When I asked about it I was told everything was OK. We were getting a new lease. Total lie!! It gets better. These are some of the stupidest people ive ever come across. Tamara is a bonafied criminal. Prison time and she does maintenance. ​e

I just wanted to take a moment to highlight Meahgan L for her excellent communication throughout my…read moremove-out process. She was always responsive, clear, and kind which made a stressful transition a lot easier especially when I was sick and with walk-through tours that worked with my schedule due to my teen being home. I really appreciated how she stayed on top of everything and kept me informed every step of the way. I also want to mention the front desk receptionist she was incredibly kind and helpful whenever I stopped by or called with questions. It's always nice to be greeted with warmth and patience, especially during a busy time. I'll be adding another review once Bell completes the final move-out inspection but I wanted to take a moment now to highlight the positive experience I've had with Meahgan L and the front office team. Thank you both for making a difference!

Let me put it to you this way: the first night when I moved in to one of their apartments, i was…read moreattacked by fleas. i spoke to the manager about this and asked them if the carpet there was old. They lied and said it was a new carpet. After promising to bug bomb the apartment, exterminators were finally called and the issues with the fleas was resolved 2 weeks later. However the carpet was never replaced. How do i know? Everytime I vacuum the carpet I kept pulling up pet hair. But I didn't own any pets the entire time I lived there, nor had any animals visit. Turns out that the carpet was indeed old, never replaced, and never cared for by either the previous tenant nor Von Klein. And they just turn over the apartments and let someone else move in with out replacing anything. This is before mentioning the leaky gutters, rotting wooden stairs, peeling paint, bad plumbing, paper-thin plaster walls as well as the exorbitant $1000+ rental prices for units that are obviously worth less than $300. Everyone else on this review site is saying the same thing: "I would give them zero stars if I could" AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID!

I would give zero stars if I could, just like many other reviewers. I lived there for six months…read moreand was not given a key to the laundry room because they had given away the master key and it was somehow my responsibility to a neighbor to make a copy of their key. The apartment smelled terribly the entire time because the carpet was improperly cleaned and was left far too wet. I had numerous issues with my cooktop because it was very old and would turn on for absolutely no reason. After reporting it, I came home one day to someone cutting my cabinets and countertop so they could install a stove with ZERO NOTICE. This meant I lost a lot of cabinets and some were even glued shut. Where the separate oven was in the wall, was now just a giant hole, they didn't even add shelves to. The hole was very charred and I'm lucky my whole building didn't burn down. After notifying them I wouldn't be renewing my lease, they began scheduling a lot of apartment tours. This wouldn't have been an issue if the person that was supposed to be giving the tour ever bothered to show up, I gave a couple of the tours MYSELF. My entire deposit was kept because they claimed they had to spend so many hours cleaning my apartment which was impossible. They also charged me for things that were broken when I moved in despite having video evidence proving the fact that I didn't break anything. Maintenance literally told me they did not care what evidence I had, they would be charging me anyways. DO NOT RENT FROM THIS COMPANY.

For everyone out there: be careful. This company is extremely predatory and will take your security…read moredeposit even if you leave the place in better condition than you found it. Whatever you do, report everything when you move in. Believe me, these people will do everything in their power to take your money. Additionally, they go out of their way to avoid service requests when something breaks. I had an issue that needed fixing, and all they told me was, "We are aware of the issue and there is nothing we can do about it at this time," and it remained unfixed for the rest of the year. Find another company if you can; this is about as bad and predatory as a housing company can get, so please watch out, these guys are bad news, and your life will be better if you just avoid them.

as a college student who rented through here absolutely run from them. the management is the worst…read moreand are money hungry. tried taking whole deposit and tried charging us for the carpets when they said they needed replaced under new management. do not rent from this company

We provided a copy of our Renters Insurance the day we picked up the keys to the apartment. They…read morethanked us but apparently still notified a vendor they use to "force place" their own Renter's insurance. We have been fighting to get 1.5 months worth refunded because their vendor says they will only refund since the time WE notified them and uploaded to prove we had our own insurance. It is not a large sum of money (less than $25) but it was their error and PTLA - Westwood apartments is refusing to refund the money. Bureaucratic red tape... maybe even fraud. At this point they have spent more money responding "no" to us than they would have if they simply corrected THEIR mistake.

Update: I removed review comments related to when The PEARL in Eugene, Oregon was run by ELEMENT…read moreCOMMUNITIES 9/21 to 11/22. PTLA has made me whole and paid me for the money they took from my checking account 11/25/22 after they took over management (11/4/22). They installed a new refrigerator, and the door opens to the living room and not the kitchen. Which is ridiculous.

I highly recommend Oregon Empire Real Estate & Property Management I have rental units that are…read moreprofessionally managed through Oregon Empire here in beautiful Veneta Oregon and couldn't ask for a more professional organization. Stacy and her team has been a pleasure to work with and really does a fantastic job of managing my rentals plus they are always available for the client and never too busy to respond I truly couldn't ask for a better organization if you have any Real Estate needs please contact Oregon Empire in Veneta Oregon. One last note Stacy and her team are highly committed to the area and frequently host fund raisers for various civic events.

From the owner: The brightest minds of the real estate world and solution-driven attitude distinguish us in the…read morecompetitiveness on the market. Customer-centered services we offer are unparalleled and pair with astonishing performances. Led by knowledgeable and experienced agents, our team serves you with accuracy and refinement, providing the most suitable resolutions. We make sure our clients are satisfied from the beginning of house-hunting to the rest of their lives, living in the places we helped them find.

I recently switched my property management company to Chinook after a year of frustration with Trio…read moremy previous company. Trio was slow to answer calls or emails and took two months to get the place rented. They also marked up services and materials adding significant extra cost on top of their monthly cut of the rent. Chinook other the other hand answers calls and emails immediately, does not charge extra fees for basic services and had a renter in place in two weeks. I am so happy to have found Chinook and look forward to a good working relationship. As a property owner I highly recommend Chinook!

I have rented from Chinook for 6 years now. My maintenance request are always completed ASAP, the…read morestaff are always kind to us. Thank you Chinook